Comfort Double Room, Balcony | Premium bedding, memory-foam beds, in-room safe, desk

Reviews of Hotel Fenix

3 out of 5
Hotel Fenix
Avenida Europa 3, El Arenal, Llucmajor, Mallorca

Reviews

7.8

Good

Rating 10 - Excellent. 19 out of 68 reviews" "
Rating 8 - Good. 26 out of 68 reviews" "
Rating 6 - Okay. 18 out of 68 reviews" "
Rating 4 - Poor. 4 out of 68 reviews" "
Rating 2 - Terrible. 1 out of 68 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mohamed

Stayed 1 night in Jul 2023
Response from FENIX on 2 Aug 2023
Dear guest,Thank you very much for your revew. Kind regards. The Manager.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
The room was new and clean, position is not too bad from the beach and street with shops.
Stayed 2 nights in Sep 2022

6/10 Okay

Simon

Liked: Property conditions & facilities
Disliked: Room comfort
Ok
Pleasant enough. But noisy. No fridge. Small bed. Small towel. No tea making facilities. No late check out. Other than that ok.
Stayed 3 nights in Jul 2022
Response from Le Directeur. on 16 Aug 2022
Cher client, Je vous remercie de vos commentaires dont je oprends bonne note. Cordiale salutations.

10/10 Excellent

Ricky

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Location, friendly, helpfull staff
Stayed 3 nights in Apr 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice modern clean rooms. Tasty brekfast very nice personel.
Stayed 2 nights in Aug 2021
Response from Jaime de Ferrá y Gisbert on 18 Aug 2021
Dear guest, Thank you very much for your comments about our hotel. Warmest regards. The Manager.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
The hotel was clean and comfortable to stay in. Although the best part about staying here was the customer service provided from the welcoming front of desk, to the workers in the breakfast bar!
Stayed 4 nights in Sep 2019
Response from Excellent on 14 Sept 2019
Hello dear guest Thank you very much for your appreciation about our hotel. It is helpful for us to know that our efforts to offer a high standard services are recognized by our clients. Hoping to meet you back soon! Best wishes The manager

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Toni on 7 Jul 2019
Thank you for your score, Mr or Ms! Until the next holidays :p

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, basic, good price!
Good value - low cost for clean place.
Stayed 1 night in Sep 2017

8/10 Good

Polina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall the hotel was very nice, comfortable and the staff were absolutely lovely the only downfall was that the food was so bad, it lacked so much flavor, the food was mass made and it made it lack taste all together. I would not recommend an all inclusive deal, unless you can bare the taste. However the place itself as accommodation is perfect and the location is great, 5min walk from the Aqua Park and 7min walk to the beach.
Stayed 7 nights in Jul 2017
Response from Sara on 23 Jul 2017
Dear Polina, I would like to express my sincere gratitude to you for the comments you have done about our hotel. We will do our best to make food more tasty. It's a home made looking with fresh products. Warmest regards, The manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Response from General Manager on 27 Sept 2016
Thank you for your comments. We hope to see you again in our hotel. Best regards

8/10 Good

Federico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo soggiorno, zona purtroppo vicina alla movida tedesca
Stayed 3 nights in May 2024

6/10 Okay

Dominik

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Der Bad Mülleimer war noch voll, wurde aber nach dem Bemängeln direkt geleert, Zimmer roch stark nach Rauch, bedecke hatte ein Brandfleck. Im großen Ganzen aber ist die Lage, preis / Leistung aber voll in Ordnung. Man weiß ja was man gezahlt hat und erwartet, demnach würde ich es nochmals buchen.
Stayed 4 nights in Apr 2024

10/10 Excellent

Katarina

Stayed 2 nights in Sep 2023

8/10 Good

Jannik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

2/10 Terrible

Anders

Disliked: Staff & service, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

JESSICA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Um espetáculo!
Ótimo atendimento por parte de toda a equipe! Hotel muito limpo e bem estruturado. Adorei o fato de haver microondas e uma pequena copa para podermos preparar algumas refeições. Quarto fantástico, confortável, cheiroso. Banheiro espetacular. Ficamos muito bem servidas. A localização é também muito boa. Próxima de mercado, restaurantes e da praia. Ótima também com relação aos miradouros — dá facilmente para ir caminhando!
Stayed 3 nights in May 2023
Response from Andres on 24 Jul 2023
Thanks for your feedback, it has been a pleasure to host you.Kind regards,Andres

4/10 Poor

Dennis

Disliked: Cleanliness
Stayed 3 nights in May 2023

10/10 Excellent

Gabriella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Questa struttura è stata favolosa
Stayed 3 nights in May 2023
Response from Jaime on 13 May 2023
Caro ospite,La ringrazio molto per il Suo commento. Cordiali saluti. Il Direttore.

10/10 Excellent

Frank Toft Hell Fischer

Stayed 3 nights in Mar 2023
Response from Jaime on 13 May 2023
Dear guest,Thank you very much to have choosen our hotel for your stay in Majorca. Kind regards. The Manager.

8/10 Good

Fredrik

Stayed 5 nights in Jun 2022
Response from Isabel on 5 Jul 2022
Good morning, Fredrik We are happy that you enjoyed your holidays with us and look very much froward to meet you soon! Best regards, Isabel

10/10 Excellent

Javier

Stayed 1 night in Aug 2021

10/10 Excellent

maria consuelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Director on 13 Aug 2021
Buenos días, María Consuelo: Muchas gracias por tu puntuación, estamos muy contentos de haber contribuido a que pasaras un agradable estancia en Mallorca. Esperamos verte nuevamente pronto por aqui... Saludos cordiales El Director

8/10 Good

Eva

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon hôtel
Nous avons passé un bon séjour dans cet hôtel. La plage et les commerces sont à 10 minutes à pied. Le bus est à 2 min et l’aéroport a 10/15min en taxi (comptez entre 18/20€) La literie est très bonne, le petit déjeuner varié seul la vue du balcon n’est pas terrible. La piscine semble petite (nous ne l’avons pas essayée) Le personnel est très accueillant/agréable et le ménage très bien fait. Je pourrais retourner dans cet hôtel si je retourne à palma :)
Stayed 4 nights in Jul 2021
Response from Director on 13 Aug 2021
Cher client, Nous sommes très heureux d'avoir contribué au succès de votre séjour à l'hôtel Fénix. A bientôt, cordiales salutations. Le Directeur.

8/10 Good

Carlos Jonathan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020

6/10 Okay

Verified traveller

Travelled with group
Vi fick ett annat hotell som hette torre azul veckan innan vi skulle åka iväg till Palma. Det hotellet förtjänar inte 4 stjärnor. Blev lite besvikna att det blev så
Stayed 4 nights in Sep 2019
Response from Toni on 7 Oct 2019
Hi dear Mr or Mrs, We're very sorry that you didn't like the alternative hotel that much... we hope that in a next time you can come to our hotel! Regards, Toni

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal sehr freundlich und bemüht. Zimmer sehr modern eingerichtet.
Stayed 2 nights in Sep 2019
Response from Toni on 27 Sept 2019
Dear mr or ms, thank you so much for your great review and opinion about the personal of the hotel and the rooms! Hope to see you here again soon! Regards, Toni

10/10 Excellent

Pasquale, Saarland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles bestens keine Beanstandung. Liebes Personal
Stayed 3 nights in Sep 2019
Response from Toni on 20 Sept 2019
Thank you so much for your review and comments, dear Pasquale! Regards, Toni

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Toni on 7 Sept 2019
Hi Mr or Mrs, thank you so much for your score! We hope to see you here again at our hotel! Regards, Toni

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
netter Empfang, ruhige Lage gemütliche Zimmer, leckeres Frühstück
Stayed 5 nights in Aug 2019
Response from Toni on 23 Aug 2019
Thank you so much for your review, Mr. or Ms.! We hope to have you here again soon at our hotel! Regards, Toni

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel ist nicht nur für einen Kurztrip zum Ballermann zu empfehlen. Ich würde es jederzeit auch mit meinem Mann und meiner Tochter für ein paar Nächte buchen. Ich bin sehr positiv überrascht
Stayed 2 nights in Aug 2019
Response from Toni on 16 Aug 2019
Thank you so much for your really nice comments about us and about our hotel! It's great to see that you were that positively surprised :p We hope to see you here again in your next holidays! King regards, Toni

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Im Zimmer gab es leider keinen Kühlschrank und die Klimaanlage hat nicht wirklich runter gekühlt. Da wir keine zweite Karte hatten konnten wir die Klima nicht laufen lassen. Das Zimmer an sich war aber schön!
Stayed 3 nights in Jul 2019
Response from Toni on 9 Aug 2019
Hi Mr or Ms, Thank you for your review, and sorry about the inconvenience with the card, but we only give one for ecological reasons, and not having the air conditioning working 24h. Regards, Toni

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Optik von außen ist nicht so besonders aber von innen ist alles sehr modern und sauber . Sehr nettes Personal , ich würde das Hotel jederzeit weiter empfehlen .
Stayed 2 nights in Jul 2019
Response from Isabel on 13 Jul 2019
Dear Lübeck Thank you so much for your feedback. We are very happy that you enjoyed your holidays with us! Hoping to meet you soon again! Have a nice day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Toni on 6 Jul 2019
Thanks for your great score Mr or Mrs! We hope that you are coming back soon at our hotel again :p

6/10 Okay

Torben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in Flughafennähe
Die Zimmer sind neu gemacht und für ein drei Sterne Hotel absolut ok. Das Personal ist freundlich. Vom Frühstück darf mal allerdings nicht zu viel erwarten.
Stayed 1 night in Apr 2019
Response from Toni on 29 Apr 2019
Hi Mr. Torben, Thanks for your review, and sorry about the breakfast, but we try to improve it every year, so we would like to hear some suggestions to improve it if you want! Regards, Toni

8/10 Good

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel limpio y el personal muy amable, la zona en estas fechas muy tranquila.
Stayed 1 night in Apr 2019
Response from Toni on 25 Apr 2019
Buenas Sr. Emilio, Muchas gracias por su comentario, siempre es una alegría ver que nuestros clientes están cómodos en nuestro hotel. Esperamos volver a verle pronto por aquí! Saludos, Toni

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Die Unterkunft war für eine Nacht OK, länger hätten wir es nicht ausgehalten. Das Zimmer war sauber, aber die Geräuschkulisse nachts sehr laut. Die Klimaanlage hat nicht funktioniert, sodass wir nachts kaum Luft bekommen haben und trotz geschlossenem Fenster war es sehr laut. Das Frühstück inklusive des Kaffees ist auch nicht weiter zu empfehlen. Schaut eher nach einem anderen Hotel, wir fanden es nur sauber.
Stayed 1 night in Apr 2019
Response from Toni on 25 Apr 2019
Hi Ms or Mr, Thanks for writing your review. We are sorry about the breakfast, but we'll try to improve it! About the air conditioning, it's only hot now because of the bad weather, but in summer there's cold/fresh air. Regards, Toni

10/10 Excellent

Anita Katalin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mallorca barátokkal
A szállod a reptér közelében található, autóval 10 perc. Reggeli bőséges választékos volt. A szállodával szemben autó, kerékpár, motor bérlési lehetőség. A kerékpárutak hibátlanok végig a tengerpart mentén. Rengeteg étkezési, szórakozási lehetőség a közelben.
Stayed 7 nights in Sep 2018

6/10 Okay

Jonas, Saarland

Liked: Cleanliness, staff & service
Preis-Leistung war okay, Zimmer super & Bad sehr neu, alles sehr sauber, Balkon ließ etwas zu Wünschen übrig.
Stayed 2 nights in Sep 2018

10/10 Excellent

Luca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buona sistemazione
Situato in zona abbastanza tranquila l'albergo si presenta bene, personale gentile e camere ristrutturate da poco, le lenzuola e gli asciugamani vengono cambiati ogni 2 giorni e le camere pulite tutte le mattine. Il prezzo per quello che offre è piu che buono quindi consigliato!
Stayed 11 nights in Aug 2018

4/10 Poor

fabio, Italia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grazioso albergo a due passi dal mare
Ottima vacanza e alloggio...posizione molto buona per raggiungere velocemente la spiaggia e qualsiasi servizio necessario. Luogo un po' vivace ma vivibile lo stesso. Colazione più che sostanziosa.
Stayed 7 nights in Aug 2018

8/10 Good

Linda, Stuttgart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Etwas weit weg aber für 3 Tage Ballermann perfekt!
Zimmer sauber und günstig. Personal hilfsbereit. Wir kommen wieder!
Stayed 2 nights in Jul 2018
Response from Klaas Andre Ruysschaert on 16 Aug 2018
Vielen Dank Linda, hoffentlich sehen Wir uns wieder im Fenix! Mfg,

10/10 Excellent

Rosa

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Khrystyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general nos ha gustado , la habitación limpia y espaciosa el servicio bueno, el desayuno tipo bufet variado. Localización se encuentra un poco apartado de la zona fiestera así que se está más tranquilo, pero si buscas total tranquilidad como nosotros alquilamos un coche(que lo alquilan en cada esquina) y en 20 minutos estas en una playa paradisíaca
Stayed 4 nights in Jun 2018

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está muy bien. Habitaciones completamente reformadas, silencioso y tranquilo. Descansamos de lujo. Destacar la amabilidad de todos los trabajadores de recepción. El desayuno está bien.
Response from Klaas Andre Ruysschaert on 28 May 2018
Muchas gracias por estos comentarios Eva :) Un saludo desde Mallorca.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gut gelegenes Hotel
Sehr nette Mitarbeiter. Unkompliziertes Check In und Check Out. Renoviert und sauber
Response from Klaas Andre Ruysschaert on 7 May 2018
Danke schön und hoffentlich bis bald! Mit freundlichen Grüssen,

4/10 Poor

Scovidar, Germany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Überteuert und falsche Zimmerangaben
Sehr enttäuscht waren wir von dem Premium Sea View Zimmer. Bilder was das Hotel darunter versteht anbei. Frühstück war umfangreich aber leider kalt und von schlechter Qualität. Handtücher werden nur jeden zweiten Tag gewechselt. Überteuertes Hotel aber leider jetzt normal auf Mallorca.
Stayed 2 nights in Sep 2017

8/10 Good

Anton

Liked: Staff & service, property conditions & facilities, room comfort
Gut angenehm aber weit draussen Kein Free W Lan...
Das Hotel ist echt weit vom Schuss. Zwar gut und angenehm aber wenn du abends zurück willst...Immer 15 Euro Taxi. Dazu dann n och der Hotelpreis. Nicht wirklich so spannend
Stayed 3 nights in Aug 2017

8/10 Good

Marco

Liked: Cleanliness
Hotel carino, niente di speciale
Camere ristrutturate di recente ma il resto dell'hotel è vecchio. Colazione pessima, meglio mangiare fuori. Zona ok!
Stayed 2 nights in Aug 2017
Response from Sara on 2 Sept 2017
Salve Marco Grazie infinite per il suo commento, la colazione ci dispiace che non sia stata di suo gradimento, è una colazione con formaggi e piatti caldi come verdure grigliate, uova strapazzate o sode, yogurt, pane di diversi tipi, marmellate e miele, burro e cornetti, frutta fresca, latte e cereali, caffè, té...ci domandiamo...cosa potrebbe esserLe mancato? Peccato che non ci abbia fornito maggiori delucidazioni, saremmo davvero felici di poter soddisfare ogni richiesta dei nostri clienti. Un caro saludo Isabel

6/10 Okay

Stefan

Liked: Cleanliness, staff & service
Bra vistelse
Rummen var mycket fina, snyggt inreda och sköna sängar. Övriga delar av hotellet var slitet och nergånget, behöver samma uppfräschning som rummen. Frukosten var medelmåttig. Personalen var väldigt trevlig och hjälpsam.
Stayed 7 nights in Aug 2017
Response from Sara on 21 Aug 2017
Thank you very much for your comments, Stefan. We are indeed continuing the renovation of the hotel, so you will see that next year many things have changed already! We are glad you enjoyed your stay with us and hope to welcome you again another time. Klaas

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Neu renoviert, Preis Leistung okay
Zimmer sind wirklich neu renoviert,alles neu alles sauber auch das Bad.Schöne neue begehbare Dusche. Badezimmer sonst klein.Sehr sehr nette und hilfsbereite Leute an der Rezeption. (Englisch,Deutsch...). Frühstück für den Preis gut, sie haben sich echt Mühe gegeben, Danke wir fanden es gut. Spiegelei, Würstchen,Toast,Melone,Kaffeeautomat war alles da und sehr sauber und ordentlich. Für den Preis 600 Euro für 10 Tage für das Zimmer war es okay Preis/Leistung gut, mehr würde ich nicht bezahlen. Nachteile: Zimmer 320 im Bad stinkt es jeden Tag als ob man sich in der Kläranlage die Zähne putzen würde,liegt wohl am alten Abflusssystem in Spanien im Gebäude oder auf der Strasse. Umgebung geht,neben an wird grad ein Hotel gebaut laut und man hört jeden Tag die Flex wird wohl noch 2-3 Monate dauern.Mit Balkon aber da wollte man bei unserem Zimmer nicht sitzen, gegenüber Assihaus wo die Müllkippe mit zerbrochener Kloschüssel im Vorgarten liegt. Hinterm Gebäude Park mit lauter Hundescheise auf dem Weg. Wäre gut wenn man die Handtücher immer alle mit 60 Grad waschen würde hatten mal ein Dreckiges dabei, aber ohne Probleme gabs sofort ein neues, guter Service.
Stayed 9 nights in May 2017