Children’s activities

Reviews of Hoposa Apartments Pollensamar

Hoposa Apartments Pollensamar
Carrer Far, 13, Pollensa, Mallorca

Reviews

8.8

Excellent

Rating 10 - Excellent. 43 out of 88 reviews" "
Rating 8 - Good. 36 out of 88 reviews" "
Rating 6 - Okay. 8 out of 88 reviews" "
Rating 4 - Poor. 1 out of 88 reviews" "
Rating 2 - Terrible. 0 out of 88 reviews" "

9.4/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Graham

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from RECEPCION HOPOSA pollensamar apartments on 18 Oct 2023
Dear Graham,Thank you for such a positive review .We are glad that you had a pleasant stay with us.We look forward to welcome you back.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Fantastic apartments and location.
Stayed 11 nights in Jul 2023
Response from RECEPCION HOPOSA pollensamar apartments on 22 Aug 2023
Dear customer,Thank you very much for your very nice words.We are delightfull to hear that you did enjoy your stay with us, specially the location. This is the most important thing for all of us and of course our maximal goal.We hope to allocate again in a near future.

10/10 Excellent

Richard

Stayed 4 nights in May 2023
Response from RECEPCION HOPOSA pollensamar apartments on 9 Jun 2023
Thank you very much for your high score. We are very happy that you enjoyed your stay with us .Kind regardsHoposa Pollensamar Apartments

10/10 Excellent

alex

Liked: Cleanliness, amenities, property conditions & facilities
Our room was Spacious and in good condition, the only thing was because we went at the end of the season there was no reception and you had to walk about a mile along the sea front to another hotel to sign in and get the key.
Stayed 1 night in Oct 2022
Response from Reception Team Hoposa Pollensamar apartments on 31 Oct 2022
Dear Alex,Thank you so much for your review. We really thank you for your positive comments and we also take note of the non-so-positive ones, so we can improve them and hope you can see it in your next visit to our Hotel.

8/10 Good

John

Liked: Cleanliness, room comfort
Stay in Puerto Pollenca
It was great apart from needing to move rooms after the first night as the one given to us smelled of damp in the bedroom. However the team sorted out a new one for us extremely efficiently! Thanks for a wonderful time to everyone
Stayed 4 nights in Aug 2022
Response from Reception Team Hoposa Pollensamar apartments on 15 Aug 2022
Dear John, Thank you so much for your review. We really thank you for your positive comments and we also take note of the non-so-positive ones, so we can improve them and hope you can see it in your next visit to our Hotel. Looking forward to see you soon!

10/10 Excellent

Gillian, Belfast

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Modern and exceptionally clean studio apartment situated on a quiet road parallel to the beautiful Pine Walk. Beds very comfortable. Would definitely return : )
Stayed 7 nights in Jul 2022
Response from Best Wishes, Reception Team Pollensamar apartments on 10 Aug 2022
1.Dear Gillian, Thank you for choosing our apartments Pollensamar for your stay in Mallorca.It is a pleasure to read that you have enjoyed our hotel to the fullest and that you mention the location and comfy. It will be an honour to welcome you again in the future.

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness
Lovely apartments
Nice apartments with pool. Not a great nights sleep due to pillows, but rooms are nice. Pool is good too. The issue around picking up your key from another hotel was an issue for us as we arrived late and finding everything in the dark with tired kids was stressful.
Stayed 1 night in Jul 2022
Response from Reception Team Hoposa Pollensamar apartments on 2 Aug 2022
Dear Andrew, Thank you so much for your review. We really thank you for your positive comments and we also take note of the non-so-positive ones, so we can improve them and hope you can see it in your next visit to our Hotel. Best regards, Looking forward to see you soon!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Stayed 5 nights in Jun 2022
Response from Reception Team Hoposa Pollensamar apartments on 15 Jul 2022
Dear Customer, thank you for your comment and high score regarding your stay with us. We hope we could allocate you again soon. Best Wishes,

8/10 Good

Lourdes

Stayed 3 nights in Jun 2022
Response from Reception Team Hoposa Pollensamar apartments on 7 Jul 2022
.Dear Lourdes, Thank you for choosing our Pollensamar apartments for your stay in Mallorca.It is a pleasure to read that you have enjoyed our hotel to the fullest. We hope we could allocate you again in a near future.

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, room comfort
Perfect Apartment close to Pine Walk
Perfect apartment for our family holiday. Spotlessly clean, lovely quiet location just a few mins from the shops and restaurants and a one minute walk to the sea. We really enjoyed spending time around the beautiful pool which was kept very clean and often very quiet so that we had it to ourselves . We will definitely be back. The hotel staff in the Bahia Hotel (parent hotel) were also lovely 😊
Stayed 5 nights in Jun 2022
Response from Reception Team Hoposa Pollensamar apartments on 6 Jul 2022
Dear Sally, Thank you for choosing Apartments Pollensamar .for your stay in Mallorca.It is a pleasure to read that you have enjoyed our hotel to the fullest and that you mention the location of the hotel and especially the personal touch you received from our team members. Please be assured that I will share these positive comments with all the departments involved. It will be an honour to welcome you again in the future. Best regards and best wishes,

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect for what we needed
Stayed 3 nights in May 2022
Response from Reception team on 9 Jun 2022
Dear Mrs Kathryn, Thanks to stay wiht us and for taking time to rate us. We hope to see you again very soon.

10/10 Excellent

Philippe R., Geneva

Liked: Cleanliness
Very nice building, close to the beach. Friendly staff.
Five minute walk along the beach front to stores, restaurants and bars. Very nice building and apartments, well maintained and very clean.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property in a quiet area but very close to the sea.
Stayed 5 nights in Oct 2019
Response from reception team on 24 Oct 2019
Thank you so much!!! come back soon :)

10/10 Excellent

Alexander, Aberdeen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet apartments in attractive area. Close to sea and Pine Walk. Reception is at Hotel Bahia which is a good walk away if you have a case. A pleasant walk away from the bulk of the restaurants.
Stayed 7 nights in Sep 2019
Response from Reception team on 15 Sept 2019
Dear Alexander Thank you so much for the feedback. Best wishes

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely , peaceful , friendly, very clean . Couldn’t fault it , will definitely return
Stayed 4 nights in Aug 2019
Response from Reception team on 8 Sept 2019
Dear Cathy Thank you so much, lovely comment, please let us know if you come back! Kind regards

6/10 Okay

Verified traveller

Stayed 7 nights in Aug 2019
Response from Reception team on 11 Aug 2019
Thank you for the feedback! Best regards

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Penthouse with Panoramic Views
I have been visiting Puerto Pollensa for 30 years and came out for a girls holiday and stayed at the Pollensamar. We booked the 1 bed apartment to share and it was 100% worth it - we had the penthouse apartment with a large terrace and panoramic views of the sea and the mountains. On the terrace was a large double lounger which caught the sun in the evening so after a day of lying by the pool where our loungers tended to lose the sun about 4pm, we would retire to our apartment and continue sunbathing there. All of the other apartment balconies looked like they didn't get any sun at all so if you are a sun worshipper I would highly recommend stretching for the apartment. The apartment was spacious, allowing us to each have our own space for sleeping - one in the bedroom and one in the living room. The bed in the living room is a proper bed with double mattress, not just a pull out sofa bed like you get in most hotels. The apartment was visited by cleaners every 2 days for clean sheets and towels. We loved the location as we are used to staying that end of the town and enjoying the walk down the pine walk in the evening to get dinner. The only downside I have to say about this accommodation is having to check-in at the Bahia which is about a ten minute walk down the pinewalk. As we are very familiar with Puerto Pollensa this was only a minor convenience for us and one that we planned for on our arrival to avoid having to then drag out luggage up the pine walk.
Stayed 6 nights in Jul 2019
Response from Estibaliz on 8 Aug 2019
Dear Kirsty Thank you so much. We are so happy to know you loved the apartment we assigned you. We are proud of the small but efficient team we have, and your description is just amazing! We look forward to welcome you again soon. kind regards Reception team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Location, quite, look, and apt layout - like. checkin, parking - did not like.
Stayed 2 nights in Jul 2019
Response from Reception team on 2 Aug 2019
Dear guest Thank you for the feedback, we hope we know a bit more so we can ammend what you didn't like. But really appreciate yoru comments.

10/10 Excellent

Janine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun in the sun in a great apartment
I stayed with 2 of my close friends following a stay last October with my husband. I am a fan of the location, modern interior and value. Will be back again
Stayed 3 nights in Jul 2019
Response from Estibaliz on 23 Jul 2019
Dear Janine Thank you so much for this review, we hope to welcome you again, so you can have another enjoyable holiday! Best wishes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Reception team on 21 Jul 2019
Dear Guest thank you so much for this feedback. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position. Apartment was spacious Modern and clean, apart from mould above window- this let it down and surprised no one had dealt with it as very obvious!
Stayed 3 nights in Oct 2018

8/10 Good

Neil, Newcastle Upon Tyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great couples accomodation
Very well equipped studio with modern decor. Clean and situated a 10 - 15 min walk to the centre .... but what a walk that is along the Pine Walk. The pool is great for couples but I would probably avoid going if I had a large family as there simply isn't the space. Staff we met were really nice and I would definitely return
Stayed 10 nights in Sep 2018

8/10 Good

Guy

Perfect for pine walk
Great location for Pine Walk. Apartment was cleaned regularly and the staff were all really helpful. Only niggle would be the pool was noisy during the day. If you’re looking for more peace and quiet then suggest coming outside of school holidays. Would stay again.
Stayed 12 nights in Aug 2018
Response from Estibaliz on 4 Sept 2018
Dear Guy Thank you so much for this fantastic review. We are looking forward to welcome you again soon. Regards

10/10 Excellent

Ro, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not in the heart of the resort so if you want to fall out of your hotel into the tat shops and bars, it may not be for you. But it's only a 10-minute walk along a beautiful seafront to the beach and bars, and you get peace and quiet when you want it. We had a penthouse apartment which perhaps sounds a little grander than it was but it was great value and was certainly big enough,clean, and in good condition. It also had a great terrace. We stayed in 6 hotels in 13 nights and this was the best value of a very good bunch. Would certainly recommend it and will go back for sure.
Stayed 3 nights in May 2018
Response from Estibaliz Llanos on 20 Jun 2018
Dear Ro Than you so much for your nice words. We hope to welcome you again in the future. Best regards Reception team

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely but no 24 hrs reception
The most important thing I need to mention is that there is no 24he service or reception at the apartment complex but there is availability at the sister hotel 15 min walk away. This is important because when you arrive late and get to the accommodation you then need to go back to check in. Really not what you want after travelling all day. However on a positive the apartments are really clean, well kitted out and close to the front. They are in a quiet part of town which allows you a pleasent walk home after a night out.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay close to the beach
We had a wonderful stay here - this end of the bay is quiet and very pretty. The apartments were absolutely wonderful - the only tiny problem we had was that the wait from Fri morning to Monday before the rubbish was emptied was too long - or else they need to provide bigger bins!
Stayed 7 nights in Aug 2017

10/10 Excellent

Lucy, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved these apartments again!
We stayed at these apartments for a second time and had a fantastic holiday. The apartments are a great place to stay to explore Puerto Pollensa.
Stayed 14 nights in Aug 2017

8/10 Good

nice price for , b

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Good for price
Nice apartment for nice price Not for too many nights because there is not many facilities
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well equipped apartment with lovely view of sea.
A very relaxing holiday in a clean and well equipped environment with all mod cons, a great view, and a pool.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel just off the Pinwalk!
Brilliant hotel located one street back from the idilic Pinwalk and beaches. Great accommodation with comfy beds, small kitchen and balcony for eating in if you are looking to. Short bus ride to the old town which houses quaint cobbled streets, shops and squares as well as a magnificent church.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern apartments close to the beach
Clean spacious apartments, mid sized pool area was never too busy , always sun loungers available. 5 minute stroll to lovely beaches and the pine walk . I would stay here again.
Our terrace
Twin beds
Well equipped kitchen

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to beach. comfortable beds, very clean. Check in was a little cumbersome, having to go to the hotel to get keys. Both places were a little hard to find. Other than that, every thing was very pleasant and easy.

10/10 Excellent

Angie, Wirral

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely modern apartments in a great location
Nice quiet location (about 10 min walk along the pine walk to bars and restaurants). Modern and well stocked apartments with comfy beds. Large balcony overlooking the pool. Pool area pleasant, would stay again.

10/10 Excellent

Huw, Stroud, Gloucestershire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable apartment. Clean, good facilities and great location as not too busy, 2 minutes to the beach and less than 10 minutes to town centre. Highly recommended.

6/10 Okay

M. Reid, Edinburgh

Quiet-ish location close to the seafront
Unusual check-in process (you have to check-in at a larger Hoposa hotel on the way to the apartments) which we forgot, but maids working in the apartments let us into accommodation, so no real problem since we arrived during the daytime. Apartments were cleaned regularly and everything looked fairly new (crockery, cutlery, etc). Apartments are a 20min walk from the main bus station, but close to a wide selection of restaurants and smaller, more expensive supermarkets. If you have a hire car, use the large Eroski Supermarket in the centre to stock-up for 2 weeks (if you are self-catering). There are also small beaches near the apartments, with and without umbrellas, the ones near the front usually have towels lying on them from 8am - even though no-one is there (probably having breakfast) while their towels reserve the space.

10/10 Excellent

Rose, belfast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old favourite, never disappoints.
Brilliant time as always - fifth visit and will go back.
Perfect pool

8/10 Good

teddo, West Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely apartments in a fabulous resort
We enjoyed our stay at this resort, the apartments are located very close to the beach which is perfect for families and small children- shallow water and plenty of shade from the large overhanging trees. There are lots of nice restaurants close by and also a little shop which sells everything you would need and includes a small bakery.

8/10 Good

Diane, West Midlands

Liked: Cleanliness, property conditions & facilities, room comfort
Top quality apartments
Stayed in the Pollensamar apartments from the 10/05/2015. The apartments have been upgraded to a high standard, modern with all the amenities that you would require for self catering. Plenty of room in the one bedroom apartments with a separate living area and bedroom, and a spacious balcony area that overlooked the pool. As my husband is disabled and in a wheelchair there is a lift that he could use outside the building where there are steps leading down to the foyer area. Also there is a lift inside to take you up to the apartments, albeit only big enough to get a small wheelchair in. I used to use the stairs!!. It was also quite difficult to get the wheelchair inside the apartment as there is not much room as you enter to turn the wheelchair around. I know that it doesn't state that the apartments have been adapted for disabled users but seeing as they have made the effort to install the outside lift to gain access some minor changes in the apartments would have made a great difference.

8/10 Good

Vicky, Guildford

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent Apartments in Great Location
An excellent apartment block with tasteful, contemporary, modern furnishings. Excellent location for those who love the blissful tranquility of strolling along the stunning Pine Walk. A slight downside to the location is that it takes around 15 - 20 minutes walk to the resort centre, however it is the most beautiful stroll along Pine Walk with the calm clear sea and mountainous backdrop. However this was not entirely appreciated when we arrived at 3:00am and had to walk a 30 minute round trip to collect our room key from Hotel Bahia with my partner carrying both suitcases and me 5 1/2 months pregnant. This system certainly needs to be reconsidered and communicated to customers in advance of their arrival. The hotel did advise us that the normal procedure is to press the buzzer and the Reception staff at Hotel Bahia will give you a code to get your room key from just inside. I think it was a new member of staff on their Reception that night as there was no response on the buzzer. Shame as this was extremely inconvenient at that time in the morning. Aside from this we can highly recommend Hoposa Pollensamar as a great apartment option in the best area in Puerto Pollensa. Thank you very much for giving us a room with a sea view as requested too.

10/10 Excellent

ingridlouise

Liked: Cleanliness, staff & service, room comfort
Peace and quiet 2 mins walk from the beautiful pine walk
If you like peace and quiet and don't mind a short walk to the cafés restaurants and bars on the front this is the place for you. The apartments all have balconies that have a view of the sea (through the gaps in the villas in front) and the mountains behind. They are spacious well equipped and extremely clean (serviced 3 times a week). The whole block was refurbished to a really high standard only 2 years ago. They are part of the Hoposa group which includes The Illa D'or Diana and Bahia - all excellent too. We wouldn't stay anywhere else in PP and have been going back for the last 5 Easters.

10/10 Excellent

Martha, Bournemouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, modern apartment in quiet location
Great spot just off the pine walk, quiet with a pretty outlook and scenic walk (10 mins) into town. Apartments well equipped and modern with spacious balconies and a partial sea view. Kitchen (in studio) a bit short on storage space for food so don't do a huge shop! Ingenious system for access to room as reception not staffed, all done over intercom on arrival. Receptionists at hotel Bahia (staffed 24hr) very helpful and sorted out a minor electrical problem efficiently and also kindly printed out our boarding passes for us. Great part of the island with easy access to Cap Formentor, Pollensa, cala San Vincenç and Alcudia bay. Also feasible to reach most of the rest of the island for day trips within about 90mins drive. Port de Pollensa itself nice in an unremarkable way, but a pleasant base and good market on Wednesdays.

8/10 Good

Richard B.

Liked: Cleanliness, staff & service, room comfort
Great holiday
A Wonderful holiday, really pleased with the apartment, it was very clean and modern. The location was brilliant, just a short walk along the sea front to all the restaurants, where you would find plenty of choices to cater for all tastes. The harbour was lovely to walk around viewing all the beautiful boats, it really had a peaceful feel to the area. I don't feel i want to big the area up to much for the fear of it becoming too commercialised like other parts of Mallorca!! Seriously it was a lovely area to stay in. One negative feedback, the air-conditioning in the room was not working, we should of mentioned it at the hotel reception, but as we only needed it on the one occasion due to moderate temperatures we let it go. I'm sure the problem would of been rectified if we chose to speak up. Overall a great place to stay.

10/10 Excellent

joyce, c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartments were perfect and in a great situation
The apartments are very clean but think when things get broken they should be sorted straight away. The towel rack below sink was broken and shower made a terrible noise. There should be a sheet of paper to write your complaints on and the maid should see these are carried out. Also small bin in bathroom did not look new or clean. Chrome should be shining on arrival.

10/10 Excellent

Julie, York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet location
Well kept smart apartments in a lovely quiet location just off the Pine Walk. Thanks for a relaxing stay, we will be back.

8/10 Good

Wyn, South west

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good apartments but inconvenient check-in process
Well equipped & spotless apartments. Shame there's no check in facility on-site. 10 min walk to check-in is very inconvenient.

10/10 Excellent

Paul, St Albans England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Comfortable Apartment
Apart from a small issue with room not being vacated by outgoing guests we had a lovely stay We received an upgrade with free breakfast which more than made up for the initial problem Hotel manager was very efficient in dealing with this

10/10 Excellent

Mrs, Butler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pine Walk, quiet, short walk to the beach.
Great apartments, very clean and comfortable cannot fault. Bahia staff very friendly. One negative for our family is we spent a few nights in, as a family from the U.K there were only two BBC channels available, would recommend to sort out a better variety, film 4 etc. Fourth time to the resort and always a pleasure to return. Xx

8/10 Good

des roberts, manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good apartment close to pine walks and next to laguna pool and shop some balconies view sea but basically road behind. A few minutes walk near illador

10/10 Excellent

Deb, condé sur vesgre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous, well equipped apartment.
We travelled early May, away from school holidays and the apartments were nice and quiet. Beautifully clean and very well maintained, they were refurbished last year, so are to a very high standard. The bathroom had a fabulous walk in shower. The one bedroomed apartment had a huge, comfortable bed and blackout blinds. Kitchen area had a fridge, small cooker and was well equipped, with the living area and large balcony over looking the pool. Great location in a quiet residential area along the pine walk. Would we recommend? Absolutely!

8/10 Good

A&A, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, peaceful, modern
We enjoyed our stay at the Hoposa Apartments Pollensamar, it was just what we were looking for, quiet, clean, and as the apartments had just been renovated last year, modern. It is situated one block back from the sea front, but we had an excellent view across the sea, could not have asked for etter.. It is a little confusing finding the Hotel Bahai to check in as there are no instructions when you arrive, but we asked a local person who sent us in the right direction. The staff were excellent at the Bahai, as we left a bag in the room on our last day, and within minutes, no fuss and our approval the bag was on its way to the airport in a taxi, and we had it in time for take off. Thank you