View from property

Reviews of Hotel Citric Sóller

1 out of 5
Hotel Citric Sóller
Cami del Far s/n, Port de Soller, Sóller, Mallorca

Reviews

7.0

Good

Rating 10 - Excellent. 78 out of 377 reviews" "
Rating 8 - Good. 137 out of 377 reviews" "
Rating 6 - Okay. 83 out of 377 reviews" "
Rating 4 - Poor. 48 out of 377 reviews" "
Rating 2 - Terrible. 31 out of 377 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ann Marie

Travelled with partner
Liked: Staff & service, property conditions & facilities
Location wonderful, staff lovely
Stayed 7 nights in Oct 2023

2/10 Terrible

Emre

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a prominent mold smell in our room from the first moment we entered. Also noticed a sewage smell coming out of the bathroom later. Hotel staff wasn't able to change our room as they said the hotel was full and that's it. We will not be staying here or recommending Hotel Citric Soller to anyone.
Stayed 2 nights in Oct 2023

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from Regards from Soller on 28 Sept 2023
Dea Hayley,Thanks a lot for your positive feedback about our hotel. We look forward to welcome you back in your next visit to MallorcaKind regards from Citric Hotel Team!

4/10 Poor

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No sleep
The location and view are good other than that the place needs a full refurb and it would be great. The room was so hot day and night and it stank and there were no facilities. There was an old portable aircon unit that you couldn’t move that was very noisy and cooled the corner of the bed it was next to. The shower sprayed everywhere. There was a unit on the outside hotel wall that made a droning noise all night. You could here people moving around all night 3/4am etc I wonder if they were struggling to sleep too? We saw in the morning another room that had a larger balcony had moved their mattress outside to sleep.
Stayed 1 night in Sep 2023
Response from Thank you for your rewiew on 15 Sept 2023
Dear Kelly,Thanks a lot for your time to make a review about your stay with us. We are very glad to see you enjoyed overall the experience and our apologies for the inconveniences mentioned, we really appreciate your feedback in order to improve so we can provide a better service to our guests.We look forward to seeing you in your next visit to Mallorca.Kind regards from Citric Hotel Team and hope you have a great day!

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love love loved the staff! Very walkable into town/the marina, yet quite and laid back compared to the party atmosphere of town!
Stayed 2 nights in Aug 2023
Response from Thank you for visit us on 10 Aug 2023
Dear Danielle,Thanks a lot for your reservation in our hotel and your positive feedback. Is our pleasure to read reviews like yours as they encourage us to keep working and improving. We would be very happy to welcome you back again in your next visit to Mallorca and provide you a great experience.Best regards from Citric Hotel Team and have a good day!

4/10 Poor

Rhiannon

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Has potential
The staff are fabulous here and the location/view amazing. The hotel was very run down and it was great to know it was being revamped in October!! Good luck with the revamp but wouldn’t reccomend until then as lack of air con or air con that’s noisier than imaginable is not worth the cheap rate.
Stayed 1 night in Jul 2023

2/10 Terrible

Raymond, Miami

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Arrived to the AC not working, they were not able to move me to another room due to only 4 rooms having AC. I had to check out and find another hotel at a more expensive rate due to last minute. Staff tried to accommodate by giving me dinner and breakfast, but AC was needed for the room, so I had to move.
Stayed 1 night in Jul 2023
Response from Reply on 13 Jul 2023
Dear Raymond,We would like to thank you for taking the time to comment on your stay with us. Secondly, we sincerely apologize for the negative points during your stay. We are a company committed to quality and customer satisfaction, so we value these comments that help us to improve and grow.Once again we apologize and we hope to welcome you back to change your perception of our hotel and show you that your complaints have been solved.Best regards and have a nice day,

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb 1 star hotel but in need of renovation
Staff were so hospitable and looked after us very well. Overall, we were really happy with our 8 night stay The hotel does have a few issues such as only one very small lift that is not sufficient for the number of guests. One of our rooms was very small and in general, the hotel is looking a little tired. We did however, enjoy our stay and thank you to Teresa who really went out of her way to ensure we had all that we needed
Stayed 8 nights in Jun 2023
Response from Thank you on 15 Jun 2023
Dear Ashley,Thanks a lot for your reservation in our hotel and your positive feedback. Is our pleasure to read reviews like yours as they encourage us to keep working and improving. We would be very happy to welcome you back again in your next visit to Mallorca and provide you a great experience.Best regards from Citric Hotel Team and have a good day!

10/10 Excellent

Stephen

Stayed 6 nights in Jun 2023

8/10 Good

Arnold

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This website is faulty and useless.FIX IT,!
Stayed 3 nights in Jun 2023
Response from Website on 12 Jun 2023
HiAny problem with our website?

8/10 Good

Jamie

Liked: Cleanliness, staff & service, room comfort
Great views
Ideal situation with wonderful views. I was in the single room which was basic and on need of a refurb. The hotel has a bit of a hostel feel (in a good way).
Stayed 1 night in May 2023
Response from Thank you on 4 Jun 2023
Dear JamieFrom Citric Hotel we wish to thank you for your recently stay with us and your positive review. This kind of feedback help us to keep on working hard and also encourage us to improve. Your satisfaction is our main goal and we are very glad t osee you enjoyed in our hotel and we look forward to welcome you back in your “home” in Mallorca.Best regards from Citric Hotel Team and hope to see you soon!

10/10 Excellent

Mehran

Stayed 3 nights in Oct 2022
Response from Citric Hotel on 24 Oct 2022
Thanks a lot for your positive feedback about our hotel. We look forward to welcome you back in your next visit to MallorcaKind regards from Citric Hotel Team!

10/10 Excellent

William

Liked: Cleanliness, staff & service, room comfort
Great location
Close to all the restaurants and beaches. Very friendly staff.
Stayed 7 nights in Oct 2022
Response from Citric Hotel on 21 Oct 2022
Thanks a lot for your positive feedback about our hotel. We look forward to welcome you back in your next visit to MallorcaKind regards from Citric Hotel Team!

8/10 Good

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked its simplicity and Spanish character
Stayed 7 nights in Sep 2022
Response from Lola Citric Hotel on 7 Oct 2022
Thanks a lot for your positive feedback about our hotel. We look forward to welcome you back in your next visit to MallorcaKind regards from Citric Hotel Team!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice view but very basic.
Check in was fine. Public areas were simply furnished but quite nice. Bedroom was furnished ok however in need of some repairs and a few too many bugs for my liking. Bathroom very basic and in need of updating. View from bedroom was best part overlooking the bay. Located right at end of the bay, near to some restaurants but about 30 mins walk from main centre. Didnt use bar or breakfast so can't comment on those. 1 star is based on limited facilities I presume. If youre on a limited budget and you're out alot then maybe this is for you. If you prefer a more central location and a higher standard of room, pay a bit more and stay elsewhere.
Stayed 1 night in Jul 2022
Response from Lola Citric Hotel Reception on 30 Jul 2022
From Citric Hotel we wish to thank you for your stay with us and your time to make a review about it. Our more sincerely apologies for the inconveniences mentioned, we bear in mind to improve them. Thanks a lot for your comment, we really appreciate it as it helps us to work in the areas we can improve to provide a better experience.. We look forward to welcome you again and make your stay much better! Kind regards from Citric Hotel Team and hope you have a great day!

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, poor and expensive at a fantastic location
Very low budget category dirty run-down budget hotel at a fantastic location with stunning views and too high price. Kind, friendly staff at the reception! Now the bad: - terrible noise through walls and doors; noisy sewage system - pieces of hair on bed sheets, thick dust on almost everything - the room was teeming with ants - WiFi doesn't work - single tiny elevator slow and often busy - poor TV channel selection with local channels only - average breakfast Damp air and bad smells everywhere, fungus on the walls, toilet seat needs to be fixed, overall a run-down old bathroom with noisy pipes. Overall, the entire hotels looks and feels like it hasn't been renovated in 20+ years. With a few exceptions, most of the hotel feels like it's from the 1970's. Even the main entrance door is worn-down. Should be in the 20 EUR backpacker hostel category, isn't worth more. Although, it costs more than triple that.
Stayed 2 nights in Jun 2022
Response from Lola Citric Hotel Reception on 17 Jun 2022
Firstly, thanks a lot for your time of your review about your stay with us. Our more sincerely apologies for the inconveniences mentioned during your stay. We are a company committed to the service quality and our guests expectations, so we really appreciate your feedback in order to improve. Once again apologies and we really hope we can welcome you again with us so we can make your stay much better and the inconveniences have been fixed. Kind regards and have a good day,

4/10 Poor

Glenn

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great location. No air conditioning. Property condition is very poor.
Stayed 2 nights in Jun 2022
Response from Citric Hotel Reception on 15 Jun 2022
From the management of Citric Hotel we thank you for your review and our more sincerely apologies for the inconveniences mentioned. Your feedback is very helpful and we use it to improve our service to avoid it happens again, is a chance to improve in order to provide a better experience to our guests, your satisfaction is our main goal. Once again apologies and we really hope we can you again with us so we can make your stay much better and the inconveniences have been fixed. Kind regards and have a good day,

10/10 Excellent

Mark

Weekend break end of May 22 - temperature rising
Second stay at the Citric - love the position and value for money. Enjoyed the breakfast. Excellent location enjoyed drinks on the terrace overlooking the port. Stayed at the Eden last year and found it too busy and unable to get outside seating but pool. The weekend we stayed was 30-33 degrees - the room fan was great but no air con so something to bear in mind. Enjoyed the continental breakfast. Room clean and well equipped - hairdresser from. Reception - needs a little tlc nothing too serious could be rectified with a little pain and a screwdriver (room 408). Will stay again.
Stayed 2 nights in May 2022
Response from Citric Hotel Reception on 12 Jun 2022
Thanks a lot for your positive feedback about our hotel. We look forward to welcome you back in your next visit to Mallorca Kind regards from Citric Hotel Team!

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2022

8/10 Good

jessica

Travelled with group
Liked: Staff & service
Very friendly and helpful staff, fabulous view over the bay. Comfortable room. Daily room service. Great value breakfast in the dining room each morning. Bar area and indoor seating as well as outdoor seating overlooking the bay. Good value for money. I would definitely stay again.
Stayed 5 nights in Oct 2021

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel citric Soller
Stayed 2 nights, enjoyed area and surroundings. Beds were not comfortable and shower enclosure door did not meet size of tray allowing water to spill over floor. Water also went of for no reason on first night although only for half hour, but at time when wanting to use toilet and washing facilities prior to bed.
Stayed 2 nights in Sep 2021

8/10 Good

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location- good budget choice
Fabulous location in the bay - amazing views over Soller, staff friendly and welcoming. Hotel freshly painted and quite minimalist, clean & all we needed. Room adequate but no air conditioning which makes for a hot sleep
View from balcony at night
Soller
View from balcony
Stayed 5 nights in Sep 2021

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an incredible location! The views from my oceanfront balcony were spectacular. This small hotel offers such an amazing location - close proximity to restaurants and the beach - at a great rate. The restaurant and bar are chic and well-priced. The staff were very helpful in providing directions and answering questions. I would stay here again in a heartbeat.
Stayed 1 night in Sep 2021

8/10 Good

Elizabetha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, affordable, with a great view!
Great location, great price, cute dinner, friendly staff! Street parking wasnt too difficult in late august. Yes there are no ACs but there are fans! Balcony rooms have an amazing view. 🙂
Stayed 1 night in Sep 2021

8/10 Good

Ana Graciela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid location
Breakfast should be included according to price. No air conditioner and vertical fans are not enough.
Stayed 1 night in Sep 2021

8/10 Good

Ana Graciela

Stayed 1 night in Sep 2021

8/10 Good

Elizabetha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal, surprisingly cute!
Great deal for the location! The staff is down to earth and friendly. The dinners are quite cute and intimate. Street parking was fairly easy. The balcony rooms have a great view. Location is very convenient too. 🙂
Stayed 2 nights in Sep 2021

8/10 Good

Ana Graciela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid location
Breakfast should be included because of price. We paid extra, it was good quality but according to price/type of hotel, comparing to others, it should be included. Cleanliness very good
Stayed 1 night in Sep 2021

8/10 Good

W

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2019

8/10 Good

RALPH

Liked: Cleanliness, staff & service
Stayed 14 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Helpful staff and clean. Rooms had no fridge or kettle. Some rooms had no air conditioning.
Stayed 8 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly helpful staff . Great location .
Stayed 7 nights in Jun 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely 2 night June break.
Two night break hotel perfectly placed for the port , restaurants and bars. Lovely terrace overlooking the bay, easy free parking on the toad outside the hotel. We had 4th floor room at rear of hotel next time we will book see view.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and a beach hut decor give the hotel a charming feel. A budget hotel that exceeded expections. We paid extra for a sea view and had a 25 sq metre balcony with views across the bay. The WiFi is good, bar reasonably priced, and there is a large communal terrace across the road also with views across the bay. Included breakfast is cereals, yoghurts, rolls, cheese, meats, and pastries. Fruit juices and coffee surprisingly good. Would we stay again? Without hesitation.
Stayed 6 nights in Jun 2019

8/10 Good

Sune

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Santi the night manager made sure you are taking care of, is going to be a pleasure to see him again.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are lovely. The hotel was nicer than I thought it would be.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Price / quality is ok...............................
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel close to the sea, but lack of AC is a little discomfort.
Stayed 1 night in Sep 2018

8/10 Good

Jo, Wales

Liked: Cleanliness, staff & service, room comfort
Lovely basic hotel, stunning views
I have just come back from a short break at the Citric, staying with three other women, and we all loved it. Yes, the hotel is basic, but it is clean and the the staff are very friendly and helpful. We requested a sea view room, and were so glad we paid the extra, the views across the bay were stunning. We booked half board, and were pleasantly surprised at the food, breakfast was typical 'Continental' style, with a good selection, dinner was a set menu, which we were a bit concerned about, but it was tasty, and we all agreed that it was well worth the money, and it meant we tried things that we may not have chosen off a menu. The location was perfect, I was slightly concerned before we arrived that it may be a steep walk up to the hotel, (we had my 82 year old mother with us) but it was fine, a slight incline, but very manageable, and the beach, along with a selction of restaurants could be reached in 5 minutes. The main area of the town was a pleasant stroll, taking about 20 minutes or so, depending on how fast you walk, but if you are anything like us, you will stop many times along the way to have a look at the views, or pop into one of the many shops along the way, so this could take a lot longer. I would most definitely return to the Citric de Soller, but if you are staying in high season, make sure you have a room with air conditioning and a sea view. ****
Stayed 3 nights in Aug 2018

8/10 Good

robert

Liked: Cleanliness, staff & service, room comfort
Great
Great
Stayed 1 night in Jul 2018

6/10 Okay

ZuluTiming, London, UK

Liked: Staff & service
Disliked: Cleanliness, room comfort
Hotel Citric, Sóller. June 2018
Nice view from the hotel terrace (self service). The mosquitoes will shorten your viewing pleasure. Beds decent size in a quite small room. Very warm, almost hot rooms. If you open the balcony doors, mosquitoes will eat you alive. Definitely go for see view room. Sheets changed only once during 9 days stay, apart from that, reasonably clean. Weird cupboard with no doors. The beach is very near, about 150m and quite long. The town is a port. There is a Armada (Navy) post at the entrance opposite the hotel. Lots of small and big boats coming and going, if you like that kind of a thing. The worst beach I've been in Mallorca. There are few showers on the beach. Hotel serves home made dinner food in a weekly set menu. Reasonably cheap. Did not taste it, went elsewhere.
Stayed 8 nights in Jun 2018

8/10 Good

Monika, Bournemouth

Liked: Cleanliness, staff & service, room comfort
Not bad at all
Despite the negative reviews the hotel has a relaxed atmosphere and the terrace in front of the hotel is fantastic. Cheap and cheerful. I will return.
Stayed 8 nights in Jun 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Beautiful location, below average room
Room stinks, bathroom molded. Wifi only limit to 1 hour per day usage.
Stayed 1 night in Jun 2018

8/10 Good

Michael, Czech Republic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice sea view right of the bay
Clean hotel providing great value for money. Breakfast simple but yummy. Expectations exceeded
Stayed 3 nights in Jun 2018

8/10 Good

MARTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to beach
Good service, good food, staff helpfull, nice terrace area.
Stayed 7 nights in Jun 2018