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Reviews of Alua Leo

4 out of 5
Alua Leo
C/ Manuela de los Herreros nº12, Can Pastilla, Palma de Mallorca, Mallorca

Reviews

8.4

Very good

Rating 10 - Excellent. 304 out of 777 reviews" "
Rating 8 - Good. 336 out of 777 reviews" "
Rating 6 - Okay. 88 out of 777 reviews" "
Rating 4 - Poor. 32 out of 777 reviews" "
Rating 2 - Terrible. 17 out of 777 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

emma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great - comfy beds, nice room and bathroom with big powerful shower and the large terrace with table, chairs, parasol and sun loungers was a real hit. Hotel did not switch the air-con on until mid way through our holiday and the room was very stuffy. The only let down for the hotel was the swimming pool - it was very large and inviting, but always absolutely freezing cold - there was never anyone in it for this reason. I love swimming and one main reason that I chose this hotel was for the big pool, which I didn't use.
Stayed 7 nights in May 2024

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, with walking distance to the airport. Really liked the room with a sea view. That's what holiday is about.
Stayed 3 nights in Apr 2024

10/10 Excellent

Rahul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property, really close to the airport , amazing public transport connection
Stayed 2 nights in Apr 2024

10/10 Excellent

Raymond

Stayed 3 nights in Apr 2024

10/10 Excellent

Aylen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like to closeness to the beach and shopping around
Stayed 1 night in Mar 2024

6/10 Okay

Amanda

Travelled with partner
Liked: Cleanliness
The food was not great. Very limited choice. Room was very nice - after being given an upgrade due to the first room not being suitable.
Stayed 2 nights in Mar 2024

10/10 Excellent

Isaac

Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Cynthia

Liked: Staff & service, property conditions & facilities
Good for the money paid
Stayed 1 night in Jan 2024

10/10 Excellent

Fiona

Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
5 night break
2nd visit to Hotel 5 day break for my 66 th Birthday and our 37th Wedding Anniversary.After arrival at hotel and checking in we were told room not ready but after about an hour my husband checked with reception and was told it was ready so we hadn’t been informed which was a bit annoying .Didnt find reception staff very friendly .We we’re half board and found choice of food not as good as previous stay Chicken was on offer every dinner time and we found that at best cooked breakfast Luke warm . Lovely gesture on my birthday a bottle of sparkling wine and card left in room when we returned from dinner . We had a very nice double room with sea view Water lovely and hot Clean towels every day. Cleaning of room not 100% as some crumbs on floor that were there since first day !! Overall a good short break Not sure if we will return though
Stayed 5 nights in Jan 2024

10/10 Excellent

Robyn

Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Sanket

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed stay a lot. Breakfast and Dinner was awesome, staff was super friendly. Location was perfect. Would definately revisit.
Stayed 5 nights in Dec 2023

10/10 Excellent

Martin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice stay for winter months coming from England. Good bike storage very safe Would come back again
Stayed 4 nights in Dec 2023

6/10 Okay

catrin

Stayed 7 nights in Nov 2023

10/10 Excellent

Viviane

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Maria Antonia

Stayed 8 nights in Nov 2023

10/10 Excellent

Carlos

Stayed 1 night in Nov 2023

6/10 Okay

Karin

Stayed 11 nights in Nov 2023

10/10 Excellent

Jacob

Stayed 5 nights in Nov 2023

10/10 Excellent

Sorin Vasile

Stayed 2 nights in Nov 2023

10/10 Excellent

Jørgen Levin

Stayed 3 nights in Oct 2023

8/10 Good

claude

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Oct 2023

10/10 Excellent

Peter

Stayed 1 night in Oct 2023

10/10 Excellent

Arne

Stayed 1 night in Sep 2023
Response from J. Serrano - Guest Manager on 17 Oct 2023
Dear Arne,Thank you very much for taking the time and sharing with us and the rest of the Hotels.com followers your last experience with us at the Hotel Alua Leo and thank you for a great score! We hope to see you soon!Best Regards,

8/10 Good

ANGELA

Stayed 4 nights in Sep 2023
Response from J. Serrano - Guest Manager on 17 Oct 2023
Dear Angela,Thank you very much for taking the time and sharing with us and the rest of the Hotels.com followers your last experience with us at the Hotel Alua Leo and thank you for a great score! We hope to see you soon!Best Regards,

10/10 Excellent

Paula

Stayed 4 nights in Sep 2023
Response from J. Serrano - Guest Manager on 30 Sept 2023
Dear Paula,Thank you very much for taking the time to share and rate your stay at the Hotel Alua Leo. It is great to know that you enjoyed your stay and have nices memories of your holidays.Thank you for choosing the Hotel Alua Leo for your vacation and I look forward to welcoming you back to our home at any time.Best Regards,

8/10 Good

Erling

Stayed 6 nights in Sep 2023
Response from J. Serrano - Guest Manager on 30 Sept 2023
Dear Erling,Thank you very much for taking the time to share and rate your stay at the Hotel Alua Leo. It is great to know that you enjoyed your stay and have nices memories of your holidays.Thank you for choosing the Hotel Alua Leo for your vacation and I look forward to welcoming you back to our home at any time.Best Regards,

10/10 Excellent

Lucas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and beautiful hotel. Friendly staff, clean and nice view.
Stayed 2 nights in Sep 2023
Response from J. Serrano - Guest Manager on 30 Sept 2023
Dear Lucas,Thank you very much for taking the time to share and rate your stay at the Hotel Alua Leo. It is great to know that you enjoyed your stay and have nices memories of your holidays.Thank you for choosing the Hotel Alua Leo for your vacation and I look forward to welcoming you back to our home at any time.Best Regards,

10/10 Excellent

Margaret Lynda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was so so nice. The meal buffets every night were great. Coffee tasted better here than some hotels I've been to in Mallorca.
Stayed 4 nights in Sep 2023
Response from J. Serrano - Guest Manager on 30 Sept 2023
Dear Margaret,Thank you very much for taking the time to share and rate your stay at the Hotel Alua Leo. It is great to know that you enjoyed your stay and have nices memories of your holidays.Thank you for choosing the Hotel Alua Leo for your vacation and I look forward to welcoming you back to our home at any time.Best Regards,

6/10 Okay

Dimitar

Stayed 4 nights in Sep 2023
Response from J. Serrano - Guest Manager on 30 Sept 2023
Dear Dimitar,Thank you very much for taking the time to share and rate your stay at the Hotel Alua Leo. It is great to know that you enjoyed your stay and have nices memories of your holidays.Thank you for choosing the Hotel Alua Leo for your vacation and I look forward to welcoming you back to our home at any time.Best Regards,

8/10 Good

Helle

Stayed 1 night in Sep 2023
Response from J. Serrano - Guest Manager on 30 Sept 2023
Dear Helle,Thank you very much for taking the time to share and rate your stay at the Hotel Alua Leo. It is great to know that you enjoyed your stay and have nices memories of your holidays.Thank you for choosing the Hotel Alua Leo for your vacation and I look forward to welcoming you back to our home at any time.Best Regards,

8/10 Good

Jonas

Stayed 11 nights in Sep 2023
Response from J. Serrano - Guest Manager on 17 Sept 2023
Dear Jonas,Thank you very much for taking the time to share and rate your stay at the Hotel Alua Leo. It is great to know that you enjoyed your stay and have nices memories of your holidays.Thank you for choosing the Hotel Alua Leo for your vacation and I look forward to welcoming you back to our home at any time.Best Regards,

10/10 Excellent

Karina

Stayed 2 nights in Aug 2023
Response from J. Serrano - Guest Manager on 30 Aug 2023
Dear Karina,Thank you very much for taking the time to share and rate your stay at the Hotel Alua Leo. It is great to know that you enjoyed your stay and have nices memories of your holidays.Thank you for choosing the Hotel Alua Leo for your vacation and I look forward to welcoming you back to our home at any time.Best Regards,

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from J. Serrano - Guest Manager on 30 Aug 2023
Dear Rachel,Thank you very much for taking the time to share and rate your stay at the Hotel Alua Leo. It is great to know that you enjoyed your stay and have nices memories of your holidays.Thank you for choosing the Hotel Alua Leo for your vacation and I look forward to welcoming you back to our home at any time.Best Regards,

10/10 Excellent

William J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from J. Serrano - Guest Manager on 21 Aug 2023
Dear William,Thank you very much for taking the time to share and rate your stay at the Hotel Alua Leo. It is great to know that you enjoyed your stay and have nices memories of your holidays.Thank you for choosing the Hotel Alua Leo for your vacation and I look forward to welcoming you back to our home at any time.Best Regards,

6/10 Okay

Kyle

Stayed 1 night in Jul 2023
Response from J. Serrano - Guest Manager on 30 Aug 2023
Dear Kyle,Thank you very much for taking the time to share and rate your stay at the Hotel Alua Leo. It is great to know that you enjoyed your stay and have nices memories of your holidays.Thank you for choosing the Hotel Alua Leo for your vacation and I look forward to welcoming you back to our home at any time.Best Regards,

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from J. Serrano - Guest Manager on 31 Jul 2023
Dear Tamara,Thank you very much for taking the time to share and rate your stay at the Hotel Alua Leo. It is great to know that you enjoyed your stay and have nices memories of your holidays.Thank you for choosing the Hotel Alua Leo for your vacation and I look forward to welcoming you back to our home at any time.Best Regards,

8/10 Good

Joseph

Stayed 6 nights in Jul 2023
Response from J. Serrano - Guest Manager on 25 Jul 2023
Dear Joseph,Thank you very much for taking the time to share and rate your stay at the Hotel Alua Leo. It is great to know that you enjoyed your stay and have nices memories of your holidays.Thank you for choosing the Hotel Alua Leo for your vacation and I look forward to welcoming you back to our home at any time.Best Regards

8/10 Good

Camilla

Stayed 3 nights in Jul 2023
Response from J. Serrano - Guest Manager on 25 Jul 2023
Dear Marie Camilla,Thank you very much for taking the time to share and rate your stay at the Hotel Alua Leo. It is great to know that you enjoyed your stay and have nices memories of your holidays.Thank you for choosing the Hotel Alua Leo for your vacation and I look forward to welcoming you back to our home at any time.Best Regards,

8/10 Good

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gr8 hotel and room options; pool with easy access, showers and shaded garden. Plenty of sunbeds. Outdoor dining option with main restaurant. Good location close to promenade, shops and the best area of seafront. Reception service wait too long. Very good reception service once wait over. Good luggage and courtesy room service. Pool bar service too slow. Pool bar food quality poor and half-an-hour waiting time is far too long. Complaint made. Noted that residents bring in take-aways from outside instead of using pool bar menu. We'll do the same next time.
Stayed 2 nights in Jul 2023
Response from J. Serrano - Guest Manager on 16 Jul 2023
Dear David,Thank you very much for taking the time to share and rate your recent stay at Hotel Alua Leo on expedia.com. Unfortunately, I had to learn that we could not consistently meet our desired service standards. I am sure that I will make your next visit even more pleasant and we look forward to welcoming you again soon.

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incorrect booking as
Stayed 1 night in Jul 2023
Response from J. Serrano - Guest Manager on 16 Jul 2023
Dear Emily,Thank you very much for taking the time to share and rate your recent stay at Hotel Alua Leo on expedia.com. Unfortunately, I had to learn that we could not consistently meet our desired service standards. I am sure that I will make your next visit even more pleasant and we look forward to welcoming you again soon.

8/10 Good

Hanna-Kajsa

Stayed 4 nights in Jun 2023
Response from J. Serrano - Guest Manager on 16 Jul 2023
Dear Hanna,Thank you very much for taking the time to share and rate your stay at the Hotel Alua Leo. It is great to know that you enjoyed your stay and have nices memories of your holidays.Thank you for choosing the Hotel Alua Leo for your vacation and I look forward to welcoming you back to our home at your new home in Mallorca.Best Regards,

8/10 Good

Sheila

Stayed 3 nights in Jun 2023
Response from J. Serrano - Guest Manager on 16 Jul 2023
Dear Marie Sheila,Thank you very much for taking the time to share and rate your stay at the Hotel Alua Leo. It is great to know that you enjoyed your stay and have nices memories of your holidays.Thank you for choosing the Hotel Alua Leo for your vacation and I look forward to welcoming you back to our home at any time.Best Regards,

2/10 Terrible

Patrick

Stayed 7 nights in Jun 2023
Response from J. Serrano - Guest Manager on 16 Jul 2023
Dear Patrick,Thank you very much for taking the time to share and rate your stay at the Hotel Alua Leo. It is great to know that you enjoyed your stay and have nices memories of your holidays.Thank you for choosing the Hotel Alua Leo for your vacation and I look forward to welcoming you back to our home at your new home in Mallorca.Best Regards,

4/10 Poor

Aria

Stayed 7 nights in Jun 2023
Response from J. Serrano - Guest Manager on 16 Jul 2023
Dear Aria,Thank you very much for taking the time to share and rate your stay at the Hotel Alua Leo. It is great to know that you enjoyed your stay and have nices memories of your holidays.Thank you for choosing the Hotel Alua Leo for your vacation and I look forward to welcoming you back to our home at your new home in Mallorca.Best Regards,

4/10 Poor

Jannie

Stayed 5 nights in Jun 2023
Response from J. Serrano - Guest Manager on 16 Jul 2023
Dear Jannie,Thank you very much for taking the time to share and rate your stay at the Hotel Alua Leo. It is great to know that you enjoyed your stay and have nices memories of your holidays.Thank you for choosing the Hotel Alua Leo for your vacation and I look forward to welcoming you back to our home at your new home in Mallorca.Best Regards,

8/10 Good

Amanda

Stayed 7 nights in Jun 2023
Response from J. Serrano - Guest Manager on 16 Jul 2023
Dear Amanda,Thank you very much for taking the time to share and rate your stay at the Hotel Alua Leo. It is great to know that you enjoyed your stay and have nices memories of your holidays.Thank you for choosing the Hotel Alua Leo for your vacation and I look forward to welcoming you back to our home at your new home in Mallorca.Best Regards,

4/10 Poor

Paul

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We arrived late and the guy on the desk was very unfriendly and disinterested with no greeting. We were told water was in the room but there was nothing. We had to pay €5 for two small bottles. The room was clean but comfort was a basic level with only one pillow per person and the en suite was the smallest we had ever seen.
Stayed 1 night in Jun 2023
Response from J. Serrano - Guest Manager on 16 Jul 2023
Dear Paul,Thank you very much for taking the time to share and rate your recent stay at Hotel Alua Leo on expedia.com. Unfortunately, I had to learn that we could not consistently meet our desired service standards. I am sure that I will make your next visit even more pleasant and we look forward to welcoming you again soon.