The hotel is not in the same condition as the pictures. The lobby ceiling has ample water damage and staining. There is a chunk of lobby floor missing which has a random piece of wood stuck in it. The rooftop pool is mediocre and the complete view is different from what’s included in the pictures.
Our guest room had old, worn furniture and curtains. The bed was a hard spring mattress. The bedroom mirror had rot spots. One of the lamp shades had significant water stains and the lamp fixtures are rusting. Both shower heads were in need of a deep clean and the tiles had pink bacteria. The fob lock on our door was taped together with black tape so it blended in…it fell off multiple times and was just retaped back on. The room also smelled of cigarette smoke even though we were in a non-smoking room.
Misleading advertising and lack of comprehensive information for this property as well. For example, the price of breakfast is higher than what is listed on the property details page. The “bar” is strictly non-alcoholic, which should be explained. There is no clarification on the hotel’s alignment or misalignment with the island’s expectations about swimwear in the pool for guests to confer.
The staff was great, but they cannot make up for the lackluster facility. This is far from what we expected from a “4 star” hotel and Shangri-La venue. Thorough cleaning of rooms between guests is essential. It is so important for companies to share accurate information and pictures.