Good hotel but concerning health and safety
The location is great, very close to Al-Haram, staff members are friendly and helpful, food is not bad, room service food portion is quite large.
Rooms cleanliness is affected negatively by high occupancy so I would rate it no more than satisfactory, amenities looks a bit outdated.
The major concern was health and safety measures and procedures, my mother in law suffered a major injury due to uneven surface of the elevator and despite being reported until I left I had no response from hotel management, did not feel they have any clue on how to prevent or handle such issues, all efforts to help are based on staff individual responses and willingness to help with complete absence of the hotel response or action. A day later I have noticed liquid spilled on the floor that could have caused an injury to another guest, staff only reacted to wipe it when I pointed it out.
I may use the hotel again if I am travelling myself due to the good location but will avoid if accompanied by elderly family members.