2 restaurants, lunch served, international cuisine
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Reviews of Jabal Omar Marriott Hotel, Makkah

5 out of 5
Jabal Omar Marriott Hotel, Makkah
3414 Umm Al Qura, Jarwal, Makkah

Reviews

8.4

Very good

Rating 10 - Excellent. 179 out of 316 reviews" "
Rating 8 - Good. 76 out of 316 reviews" "
Rating 6 - Okay. 26 out of 316 reviews" "
Rating 4 - Poor. 15 out of 316 reviews" "
Rating 2 - Terrible. 20 out of 316 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Abubakr

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my time at the hotel. The shuttle bus to the Kaabah was convenient. The restaurant had nice good and the hotel was close to the haram.
Stayed 7 nights in Apr 2024

10/10 Excellent

Muhammad Azam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is was really good experienc staying with Marriott
Stayed 3 nights in Apr 2024

4/10 Poor

Walla

Stayed 3 nights in Apr 2024

10/10 Excellent

Mahmood

Stayed 3 nights in Mar 2024

6/10 Okay

Abdullah, Surra

Travelled with family
The receptionist was not professional enough to handle our check in process. First she checked in us in a wrong room where my reservation was for triple beds and she put us in double bed room and when i called her she said they can provide a third roller bed and it will block the walkway. So I had to go back to the lobby to change the room. Also, I asked upon check in to change our dinner timing to have it in breakfast time instead and she didn’t do that where she put us in awkward position with the restaurant. Last bed cover we’re having blood stain and found the last day of our stay and housekeeping in hallways needs to be improved. Thanks.
Stayed 2 nights in Mar 2024

2/10 Terrible

MOHAMMAD F

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was absolutely the worst hotel I have ever stayed in period. Not clean, only one guy serving customers at check in. Bathroom are so disgusting. Rooms smells like cigarette disposable area. Carpet are old and nasty.
Stayed 4 nights in Mar 2024

10/10 Excellent

Javohir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omar was very nice cleaning the rooms. The hotel was close to the Haram. Transportation was also good. Highly recommend
Stayed 4 nights in Mar 2024

10/10 Excellent

AYUB, Wesley Chapel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Karim the night staff and also the day staffs were kind and very presentable.
Stayed 4 nights in Feb 2024

10/10 Excellent

Muhammad, Oshawa

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant place to stay and relax
Stayed 3 nights in Dec 2023

10/10 Excellent

Heba

Stayed 1 night in Feb 2024

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Great Breakfast, variety of foods - Shuttle Bus to the Haram, otherwise a 7min walk. The bus is convenient and quick however once dropped off, you need to get an elevator down the ground floor which can be quite busy - All staff were attentive
Stayed 5 nights in Feb 2024

10/10 Excellent

Moazzam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property adjacent to Haram. Good food n prompt service with in-house mosque
Stayed 3 nights in Feb 2024

10/10 Excellent

Faiza

Stayed 10 nights in Jan 2024

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whenever i will come to perform umrah i would defintely stay in Jabal Omar Marriott Makkah
Stayed 6 nights in Nov 2023

8/10 Good

Mohammed

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good
Stayed 1 night in Feb 2024

8/10 Good

Suhayl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024

10/10 Excellent

Rafiqul

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 7 nights in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Close to the Haram but average experience
The hotel was lovely and the staff did their best but we had multiple experiences with room service where our bathroom especially was not properly cleaned, left with water all around, and old towels were removed but not replaced.
Stayed 6 nights in Jan 2024

8/10 Good

amer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Mubarak

Liked: Cleanliness, staff & service
Good in general
Stayed 2 nights in Jan 2024

8/10 Good

Rania

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but there are nicer options
Nice hotel, close to the haram. Food options and quality very poor. Staff are friendly.
Stayed 3 nights in Jan 2024

10/10 Excellent

Yousef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is free transportation 24/7 that drop you near ALHARAM right behind (Altawheed Hotel ). 12 min walking to king Fahad Gate (( Makkah )) Nice lobby Nice breakfast buffet Definitely it will be my top 5m3 hotel to stay again in Makkah.
Stayed 2 nights in Jan 2024

10/10 Excellent

Saynab

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
On of the best hotels near the haram
Stayed 4 nights in Jan 2024

10/10 Excellent

Aftab

Stayed 1 night in Dec 2023

10/10 Excellent

Ibtehal

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. There was a shuttle around
Stayed 2 nights in Dec 2023

2/10 Terrible

ALIAKBAR

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Syed Owais

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay was good the best part is their frequent shuttle service to haram which makes life easy.
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Yousif Ali

Disliked: Cleanliness
People are nice but the conditions of the rooms and toilets was not of a level of 5 star hotel.
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Aftab

Stayed 2 nights in Dec 2023

8/10 Good

Ahmed

Stayed 3 nights in Dec 2023

10/10 Excellent

Abdirizak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mariam
The front desk and the transportation was very amazing
Stayed 3 nights in Dec 2023

8/10 Good

Mohamed

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities

4/10 Poor

asaad

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
A bit disappointed with the facility, for the amount we paid for a presidential suite, I would expect to have clean furniture, bathroom is small and the same size as any other room in the hotel. Check it and check out is not ideal I would think twice and about this place
Stayed 1 night in Dec 2023

10/10 Excellent

Arif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for for the Hajj and Umrah pilgrima
Only 7 minutes way from Masjid al-Haram . Very convenient.
Stayed 4 nights in Dec 2023

10/10 Excellent

Seham

Stayed 5 nights in Dec 2023

4/10 Poor

HINA, San Mateo

Travelled with family
Disliked: Staff & service
The staff could care leas wether you are there or not. Very indifferent and unwelcoming. Not a single member of the team checked on how our stay was for the entire duration.
Stayed 2 nights in Dec 2023

10/10 Excellent

Navid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

atif

Liked: Cleanliness, staff & service, property conditions & facilities
very accommodating and friendly staff
Stayed 5 nights in Nov 2023

8/10 Good

Suad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Excellent!!!
Stayed 3 nights in Nov 2023

10/10 Excellent

CJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Maliha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located by the haji's enterance to the Haram, the shuttle transport from hotel to haram is non-stop at all hours, shuttles are ready to go at the hotel and at haram any time which was extremely convenient. Staff was very friendly and accomodating especially Mr. Rehmat and Me. Karim at the reception, they both took very good care of our needs as I was traveling with my elderly uncle. Will be staying here again for the last leg of my journey and will definitely stay here for any future visits as well. 5 star facility with a 5 star staff, highly recommend!
Stayed 3 nights in Nov 2023

6/10 Okay

Abdihakim

Stayed 6 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
The service was great! Roomboy, Ahad and his supervisor, Damil were fantastic at getting the job done. Overall, very happy with my stay and would definitely return!
Stayed 9 nights in Oct 2023

10/10 Excellent

Noor

Stayed 10 nights in Oct 2023

10/10 Excellent

Dawed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Umrah visit
Lovely hotel, free shuttle bus close to the haram
Stayed 3 nights in Oct 2023

10/10 Excellent

Hamza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in Service from Marium was amazing! She was very friendly and answered all of my questions. The room however wasnt as clean as some of the other hotels in the area, there was noticeable dust on tables, lamps and other items
Stayed 4 nights in Oct 2023

10/10 Excellent

R S S

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in and out was nice and quick the gentleman on the reception who checked us in very welcoming,polite and professional he gives as upgrade to harm view room Cleaning staff on our floor very good Shuttle service was very convenient it was 24 hours
Stayed 6 nights in Oct 2023