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Reviews of Quality Inn & Suites Maggie Valley - Cherokee Area

2.5 out of 5
Quality Inn & Suites Maggie Valley - Cherokee Area
3777 Soco Road Rt 19, Maggie Valley, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 297 out of 636 reviews" "
Rating 8 - Good. 196 out of 636 reviews" "
Rating 6 - Okay. 80 out of 636 reviews" "
Rating 4 - Poor. 36 out of 636 reviews" "
Rating 2 - Terrible. 27 out of 636 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Shalanda

Disliked: Staff & service
Dear Quality Inn by Choice Hotels Customer Service Team, I hope this email finds you well. I am writing to bring to your attention an issue I encountered with the customer service provided by your representative when I contacted your helpline earlier today. I recently made a reservation through Expedia for a room in North Carolina, intending to travel with a group to a specific city. However, upon realizing my mistake in booking the wrong city, I promptly contacted your customer service line to request a refund so that I could correct my reservation to the intended city within a short time frame. I arrived at the hotel earlier than expected and inquired if a room was available, to which I was informed that there was no room ready. Given the circumstances and the incorrect booking, I communicated my situation to the staff and expressed my willingness to wait in the parking lot until a room became available. The representative who assisted me, identified as Shawna, unfortunately informed me that due to policy restrictions, no refund or modification could be made to my reservation. While I understand and respect the policies in place, I would like to express my disappointment with the lack of flexibility or understanding shown in this situation. As a customer who realized the error promptly and sought assistance within an hour of making the reservation, and even arriving early at the hotel, I had hoped for some consideration or exception to be made under such circumstances.
Stayed 1 night in Apr 2024

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property is great, however the reservation was incorrect upon arrival. I booked double queen beds for my reservation, and was only provided a single queen. The hotel was sold out so there was no way to get the double queen
Stayed 1 night in Apr 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, breakfast is a bonus
Stayed 2 nights in Apr 2024

4/10 Poor

Patrick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Robert

Stayed 1 night in Apr 2024

6/10 Okay

Griffin

Travelled with partner
Hot tub jets broken and whole place needs scrubbing
Stayed 2 nights in Mar 2024

6/10 Okay

Erwin, Rock Hill

Travelled with partner
Not as Clean as We’d like! Windows Very dirty! Area around building not very tidy/clean
Stayed 1 night in Mar 2024

10/10 Excellent

Jesykah

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed everything about our stay. The pool was clean. The rooms were clean. Breakfast was good. The lobby was clean. The staff were very nice.
Stayed 4 nights in Mar 2024

8/10 Good

Nell

Travelled with family
Interior entrance
Stayed 2 nights in Mar 2024

10/10 Excellent

Michelle

Stayed 1 night in Mar 2024

10/10 Excellent

Richard J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very awesome and was great
Stayed 3 nights in Mar 2024

2/10 Terrible

Haoran

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff. Terrible breakfast food and always out of food and drinks. Smelly room!
Stayed 2 nights in Mar 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean. Staff was friendly. Breakfast area had plenty to eat. The hot tub and pool was really nice. They even upgraded my room from 1 bed to 2 free of charge.
Stayed 3 nights in Feb 2024

10/10 Excellent

Christina

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff was very friendly and the room was very clean.
Stayed 1 night in Feb 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It's a clean and comfortable nights stay, for a decent price. Friendly staff.
Stayed 1 night in Jan 2024

10/10 Excellent

FREDDY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was very good. no compaints.
Stayed 1 night in Feb 2024

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service, room comfort
BEING QUIET LATE IS A VIRTUE
I don't know who or exactly where these folks were, but they were talking loud in some foreign language until 1am or later. It sounded like rhey might have been in the stairwell.
Stayed 1 night in Jan 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
We were impressed with the kindness and warm welcome from the receptionist. The cleanest of the hotel. One thing I believe can improve is the breakfast variety. Overall I will return to stay with you in future travels.
Stayed 2 nights in Jan 2024

6/10 Okay

Jelena

Breakfast was not so good, no fruit, juice machine did not work, not much choice.
Stayed 1 night in Jan 2024

10/10 Excellent

matthew

Stayed 1 night in Jan 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Teresa

Stayed 3 nights in Dec 2023

10/10 Excellent

claudia

Pretty decent place, friendly staff, stayed for one night.
Stayed 1 night in Jan 2024

10/10 Excellent

Yanyan

Stayed 1 night in Dec 2023

10/10 Excellent

zongmin, ALPHARETTA

Liked: Cleanliness, staff & service, property conditions & facilities
We were there for the ski area and tube world. This place is very convinent. Room is clean. AC noise is not too bad. Breakfast has various choices and long serving hours, serves till 10. In door heated pool is perfect for kids.
Stayed 2 nights in Dec 2023

10/10 Excellent

Yanlin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room! King size is spacious. Compared with other hotels around, the indoor hallway is great in cold winter weather. Indoor swimming pool and hot tub are good additions. The 24 hour coffee and hot chocolate are really nice too! I wish the hot tub was a little warmer, and the breakfast serves more hot items. But overall it's a positive experience.
Stayed 1 night in Dec 2023

10/10 Excellent

Amber, MIDDLEBURG

Travelled with family, Travelled with family and small children
Liked: Staff & service
Very nice staff! Pool was ok . Room was not very clear. Mold and several cob webs all over the AC unit. Screens on the window were ripped. Room was very stuffy and had an odd smell .
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

WEISHIU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The coffee is too light! The air conditioner fan is too noisy when turning on.
Stayed 1 night in Dec 2023

2/10 Terrible

Miranda

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Kaleigh

Stayed 1 night in Dec 2023

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and convenient location
Stayed 2 nights in Dec 2023

6/10 Okay

Coronada

Liked: Staff & service
Disliked: Property conditions & facilities
Sheets and towels stained!
Stayed 1 night in Nov 2023

8/10 Good

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman that was cleaning the rooms was very nice. She seemed to take extra care in cleaning the bathroom. She was an older woman. Also saw her helping in the breakfast area. Making sure there were eggs and sausage. I believe she was Hispanic. I will definitely stay again!
Stayed 2 nights in Nov 2023

8/10 Good

Chad

Stayed 1 night in Nov 2023

10/10 Excellent

William

Travelled with partner
Liked: Amenities
Always a pleasure to stay here!!
Stayed 1 night in Nov 2023

6/10 Okay

Gary

Liked: Staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issue , very peaceful and safe. Would stay again.

10/10 Excellent

Amber

Stayed 2 nights in Nov 2023

6/10 Okay

Mandi

Liked: Cleanliness, staff & service, property conditions & facilities
My only complaint would be the uncomfortable beds
Stayed 3 nights in Nov 2023

10/10 Excellent

Ronald, Grand Rapids

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and efficient front desk.
Stayed 1 night in Oct 2023

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

James

Stayed 5 nights in Jul 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice hotel with helpful staff. i enjoyed my stay.
Stayed 2 nights in Oct 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot tub a plus Full hot breakfast good
Stayed 2 nights in Oct 2023

10/10 Excellent

Anita

Stayed 2 nights in Oct 2023

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in downtown Maggie Valley, NC
Stayed 2 nights in Oct 2023