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Reviews of ASTORIA HOTELS MADURAI

3.5 out of 5
ASTORIA HOTELS MADURAI
No 65, 70 feet road, Ellis Nagar, Madurai, Tamil Nadu

Reviews

8.0

Very good

Rating 10 - Excellent. 15 out of 48 reviews" "
Rating 8 - Good. 21 out of 48 reviews" "
Rating 6 - Okay. 9 out of 48 reviews" "
Rating 4 - Poor. 2 out of 48 reviews" "
Rating 2 - Terrible. 1 out of 48 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Prasada Rao

Stayed 2 nights in Nov 2023

10/10 Excellent

Ganason

Liked: Cleanliness
Stayed 1 night in Aug 2023

4/10 Poor

Sreeja

Stayed 2 nights in Jun 2023
Response from Naveen on 14 Jun 2023
kindly share your mobile number. please let us know the reason for this review.

6/10 Okay

Yogendra

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff was not very friendly and they did not reply to questions asked in Hindi. Not courteous and helpful environment due to the staff.
Stayed 1 night in Feb 2023

6/10 Okay

Seema, Eagan

Travelled with family
Liked: Amenities
Location is good. Terrible service. Not a single employee is wearing a mask. It’s disappointing and disgusting. Lukewarm water. Fridge not working.
Stayed 1 night in Nov 2021

10/10 Excellent

Norman, Brampton On.Canada

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok overall Only draw back is no parking on front After 2 car lot of waiting.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Unique is more mosquitos. They even offer mosquito repellent for rooms and bat in the restaurant. Friendly staff and good customer care. Food was not bad.
Stayed 1 night in Jan 2020

6/10 Okay

Thomas

Stayed 1 night in Oct 2019

10/10 Excellent

Vijay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Clean rooms. Proximity to the train station.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities
It is a average hotel and located near busy city area.
Stayed 1 night in Jul 2019

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Madurai Trip
Comfortable and pleasant stay. Well trained and polite staff.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019

8/10 Good

Cameron Brooks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Rooms are comfy. Somewhat noisy due to metro works
Stayed 2 nights in Feb 2019
Response from Hotel Manager on 18 Mar 2019
Dear Guest, Greetings from Astoria Hotels By Sparsa !!! Thank you for taking the time to share your experience. We are delighted to hear that you had a wonderful stay at "Astoria Hotels by Sparsa".. Your comments regarding the hotel and all our services are truly appreciated. It is our endeavor to create unforgettable memories for our valuable guests. It was a pleasure having you as our guest and we look forward to welcoming you again soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Redelijk tot goed vrendelijk mensen een goed 3 ster hotel
Stayed 2 nights in Feb 2019
Response from Manager on 18 Mar 2019
Dear Guest, Greetings from Astoria Hotels By Sparsa !!! We thank you for your feedback. We are happy to learn that you enjoyed your stay with us. We have shared your comments with the entire team which is indeed very motivating. I shall be very happy to meet you in person on your next visit. Please let me know whenever you decide to visit us again. We thank you once again for patronizing us.

8/10 Good

Karen, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly helpful staff! Restaurant manager was very attentive and supportive in making sure my dietary needs were met!
Stayed 2 nights in Feb 2019
Response from Manager on 18 Mar 2019
Dear Guest, Greetings from Astoria Hotels By Sparsa !!! We thank you for your feedback. We are happy to learn that you enjoyed your stay with us. We have shared your comments with the entire team which is indeed very motivating. I shall be very happy to meet you in person on your next visit. Please let me know whenever you decide to visit us again. We thank you once again for patronizing us.

8/10 Good

Kandasamy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel.
It was a good hotel and the stay was pleasant. Staff was courteous and eager to please. Gave us an early breakfast when we had to leave early. Our driver though was not accommodated well.
Stayed 2 nights in Feb 2019
Response from Manager on 18 Mar 2019
Dear Guest, Greetings from Astoria Hotels By Sparsa !!! Thank you for choosing to stay with us and for taking the time to provide us with your valuable feedback. I’m delighted that you had a wonderful stay and that you thoroughly enjoyed the hotel, location and our flawless hospitality. I hope to have the opportunity of welcoming you back to the hotel to experience our exemplary services.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location of the hotel is the best thing. It is located very close to the tourist attractions of Madurai like Meenakshi temple, Palace. The shopping market is also close by if you are interested in purchasing Madurai silk sarees. Also, near from the Madurai railway station and bus depot. Apart from the location, the other good factors about the hotel are the rooms, cleanliness, staff, and food quality. Overall, a great place to stay while you visit Madurai.
Stayed 2 nights in Jan 2019
Response from Manager on 18 Mar 2019
Dear Guest, Greetings from Astoria Hotels By Sparsa !!! Thank you for taking the time out to give us valuable feedback about your stay at our hotel, it always helps us serve you better. Feedback is an essential tool that we use in our business to ensure that we constantly monitor and align our operations with the expectations of our valued guests. We greatly value your patronage and look forward to welcoming you once again back to Astoria Hotels very soon.

8/10 Good

Skantha

Liked: Cleanliness, property conditions & facilities, room comfort
December Stay
My friends and I stayed for one night while visiting Temples in the area. It’s close to everything and conveniently located to Madurai Temple and shops. Hotel was decent and rooms were clean and maintained. Found the bathroom to be small and a little dark. Breakfast was included and had a nice selection. Overall experience was good.
Stayed 1 night in Dec 2018
Response from Manager on 18 Mar 2019
Dear Guest, Greetings from Astoria Hotels By Sparsa !!! We thank you for your feedback. We are happy to learn that you enjoyed your stay with us. We have shared your comments with the entire team which is indeed very motivating. I shall be very happy to meet you in person on your next visit. Please let me know whenever you decide to visit us again. We thank you once again for patronizing us.

10/10 Excellent

Asha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Shankar

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
As NRI, the hotel met our standards. Most hotels who attract NRI's and from the US find Indian standard bathroom that is unfit. whats more we were able to see toilet roles as well!
Stayed 1 night in Dec 2018

6/10 Okay

Kanhaiya

Liked: Room comfort
Good hotel.
Rooms and bathroom were rather small. Location was good, near bus stand and not far from airport. Was a bit noisy.
Stayed 1 night in Dec 2018

10/10 Excellent

Davide, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean, 20 minutes walk or 5 minutes tuk tuk ride from the beautiful Meenakshi Amman Temple and from Madurai's train station
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and accommodating. The establishment was clean and well maintained. Proximity to the station and central location makes the Hotel well worth the money.
Stayed 1 night in Nov 2018

8/10 Good

BIVASH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food but service not upto the mark.
Stayed 1 night in Oct 2018

2/10 Terrible

April

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
The room smelled like urine and mold. Was unable to sleep properly. Counted down the hours to checkout. I left the hotel with my allergies flared up and scratchy throat. No facial wash cloths, only large towels. Plus, no shower curtain so everything gets wet if you leave in bathroom. Never to stay here again.
Stayed 1 night in Oct 2018

10/10 Excellent

Muthu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel, nice comfort and only thing I would have liked is Car Parking.
Stayed 2 nights in Jul 2018
Response from Hotel Manager on 26 Jul 2018
Dear Guest, Thank you for taking the time to share your experience. We are delighted to hear that you had a wonderful stay at "Astoria Hotels by Sparsa".. It was a pleasure having you as our guest and we look forward to welcoming you again soon.

10/10 Excellent

sinna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean room to stay in Madurai. Value for the money.
Stayed 1 night in Dec 2017

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

10/10 Excellent

Priya, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hospitality
Close to the city, staff are informed and very helpful, yummy food, comfortable stay
Stayed 2 nights in Sep 2017

8/10 Good

Ravindran

Liked: Cleanliness, staff & service, room comfort
Reasonably a good hotel
Generally a good hotel, though there was loud blaring music from sources outside the hotel in view of some festival. When the hotel is being upgraded they might want to consider lighter coloured materials and inprove lighting for their bath as currently the dark tiles used coupled with the poor lighting made the bath very dark.
Stayed 1 night in Sep 2017

10/10 Excellent

karthika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay.
Wanted to visit Mathurai with family for the first time. Astoria Hotel was a very good choice. Good food, friendly staff, good location.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay for pilgrims.
It was nice. Good room but it is too small. We have three persons and the room boy needs to shift the chairs and teapoy to place the extra bed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, clean and comfortable hotel with basic facilities.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the price
Stay was nice. Room was not elaborate but did the job. Great value for price.

6/10 Okay

Kairy, Dhaka Bangladesh

Liked: Cleanliness
nice hotel in a quiet place
well behaved staff in reception. good quality food in restaurant.

10/10 Excellent

BRIAN G.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star quality; three star prices
Five star comfort at three star prices. Great personnel and elegant rooms. Excellent breakfast (I askled them to prepare pongal, and they did for everyone.)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Little Things Count, Too
For the first 3 nights our room had a cubby-hole bathroom with a shower designed to flood the whole area. We were later told that a double bed room was like this so we were moved to a room with twin beds and an enclosed shower. For 3 nights we were kept awake until midnight as staff noisily cleaned areas above us. And one morning we were awakened by the same noise at 6 am. To add to the disruptions there was later a knock at our door by staff even though we had a Privacy Please sign hanging outside. For 4 of the 6 days the tea was cold at breakfast ( in India?) and the juice was always very warm. There is free wifi offered but only in the sometimes air-conditioned lobby. The restaurant meals were very tasty and reasonably priced. The staff was helpful. The rooms are clean and comfortable.

8/10 Good

Kala , Malaysia

Liked: Cleanliness, staff & service, room comfort
good location , convenient
staff were very helpful they even gave us a router for better internet surfing

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel close to town
This is a very clean hotel with awesome breakfast, next to almost everything in Madurai. The service was awesome, despite our special request of boiling hot water and a bucket of cold clean RO (reverse osmosis) water everyday to give bath to our two year old. (There was one day where they delayed our request, but after my complaint they were efficient the rest of my three day stay.) YOu can never go wrong with this hotel. I stayed in Jan 2015 and the hotel was 1.5 yrs old. HOpefully, they maintain the standards as the hotel ages.

10/10 Excellent

Jack, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Value for Money
Not having travelled to madurai much, I was very apprehensive about where I stay. This was a wonderful hotel. Obviously I would have preferred a non-smoking room (which they didnt ensure, hence the 4 star rating), but everything else was excellent. Special thanks to the hotel staff!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean n new hotel with modern look
This hotel is very new n designer look n very pleasant staff. Thank u enjoyed staying in yr hotel

8/10 Good

Vinu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

6/10 Okay

ola

Disliked: Cleanliness, staff & service, property conditions & facilities
stäng inte av fläkten!
Egentligen ett fint hotell med god mat och bra läge. Mosquitos på rummet, en ålderdomlig ac, samt en förströdd, bitvis ointresserad personal drar dock ner betyget.
Stayed 2 nights in Feb 2020

8/10 Good

JIRI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doporučují
Ok
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveller

イマイチ
冷蔵庫で水漏れしていて且つミニバーが空っぽだった。 お酒も置いていない。 クーラーの効きとシャワーの出は良かった。

8/10 Good

Axel

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Zentrale Lage am Bahnhof
Das Hotel liegt sehr zentral in der Nähe des Bahnhofs. Das Personal ist sehr freundlich und hilfsbereit. Die Ausstattung und Sauberkeit der Zimmer ist eher nicht so gut. Fenster lassen sich nicht öffnen und das Bad ist mit der Dusche eher fragwürdig ausgelegt (beim Duschen setzt man immer das gesamte Badezimmer unter Wasser + Toilette nass gespritzt).