6/10 Okay
Paul, Lymington
30 May 2024
Liked: Cleanliness, staff & service
The staff on front desk could not have been more helpful. They looked after us very well.
After submitting an internal review of the check in procedure, we said that the room was not what we expected in a four star hotel. So, they kindly agreed to move us to a larger room. We declined as we were only there for one more night.
The biggest problem we faced with limited mobility was that the parking was difficult to access as it involved stairs and it was not permitted for a taxi or our car to get to the front door of the hotel.
The situation of the hotel is wonderful being so close to the Plaza Mayor.
We are surprised that the hotel is ranked as being four stars.
Paul
Stayed 2 nights in May 2024