Dear Yancarlos,Greetings from Meliá Madrid Princesa!We are glad we were able to meet all your requirements for a perfect stay.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Jonathan,Greetings from Meliá Madrid Princesa!Thank you for reviewing your recent stay with us.We are thrilled to hear that you found our property beautiful and our staff wonderful, reflecting our commitment to a superior service culture. It's a joy to know that the room cleanliness, hotel condition, service, and room amenities met your expectations, offering you a memorable room experience. We regret to hear that the noise at night was a concern for you. Our rooms are soundproofed to ensure a peaceful stay; however, for a future visit, we can recommend rooms that are located further from the street, which typically experience less noise, ensuring your comfort throughout the night.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Esther,Thank you for such a positive review.We are glad we were able to meet all your requirements for a perfect stay.It would be our pleasure to have you return on another occasion. Very best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Diego Fernando Cristancho,Greetings from Meliá Madrid Princesa!It's wonderful to hear that our central location added convenience to your stay and that you found our service impeccable. We are also pleased that the room cleanliness and amenities met your high standards, enhancing your room experience. Our team is thrilled that you are considering us for your future stays in Madrid.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Roula,Greetings from Meliá Madrid Princesa!We're delighted to hear that our prime location served you well and that our team's dedication to service culture made a positive impact on your stay. It's also wonderful to know that you found the room to your liking and enjoyed the comfortable room experience we strive to provide. We appreciate your recognition of our efforts in maintaining high standards of cleanliness and overall hotel condition. Your satisfaction with these aspects of your visit is truly rewarding for us.We hope to welcome you back on another occasion.All the best,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Elizabeth,Thank you for your feedback.We're delighted to hear that our team's dedication to service culture met your expectations and contributed to a memorable stay. Your commendation of the room's cleanliness and spaciousness reflects our commitment to providing a superior room experience. It's also a joy to know that the comfort of our beds allowed you to rest well, ensuring that every guest leaves feeling rejuvenated.We hope to welcome you back soon for another stay or perhaps to indulge in our gastronomic experiences or unwind at the YHI SPA.We hope to have the pleasure of welcoming you back in the future. Warm regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Guest,Thank you for taking the time to review your stay.We're delighted to hear that you found our hotel to be very nice and that the room cleanliness and hotel condition met your expectations to the fullest. Our dedicated housekeeping and maintenance teams strive to ensure that every aspect of the room experience is impeccable. However, we regret to hear that you faced difficulties in booking our YHI Wellness spa during your weekend visit. While our spa is a popular element of our service culture, offering energy for life activities and a chance to indulge in our love stories with self-care, we understand the disappointment that comes with not being able to secure an appointment. For future stays, we recommend that our guests book spa services in advance to ensure availability, especially on weekends when demand is higher.We hope to have the occasion to welcome you again. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Juan Alberto,Greetings from Meliá Madrid Princesa!Thank you for reviewing your recent stay with us.We are delighted to hear that our team's friendly and warm service culture made a positive impact during your stay. It's wonderful to know that the Salon Bar's offerings and the thoughtful birthday surprise added a special touch to your celebration. We appreciate your feedback on our gastronomic experiences at breakfast and will consider your comments as we strive to provide a variety of high-quality options. While we do not currently offer an express breakfast option, we hope that our extensive Mosaico breakfast buffet provided you with the energy for life activities to start your day.We hope that we have the pleasure of seeing you again in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Laura,Thank you for taking the time to review your stay.We are thrilled to hear that our service culture met your expectations and that the room amenities contributed positively to your stay. It is delightful to know that our gastronomic experiences at The Level impressed you, offering an array of amazing food options. Our team takes great pride in maintaining the cleanliness of our hotel to ensure an exceptional room experience for every guest.We look forward to the opportunity to welcome you back for another memorable stay. Warm regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Patricia,Thank you for taking the time to share your feedback with us.We're truly sorry to hear about the issues you faced with the pool and the jacuzzi during your stay. Our pool does require a reservation to ensure a comfortable and safe environment for all guests, which can sometimes lead to limitations on availability. We are also mandated to adhere to certain health and safety regulations, which include the use of our hotel's swim caps for hygiene purposes. We regret any inconvenience this may have caused and appreciate your understanding.We hope to have the opportunity of welcoming you for a more memorable stay in future.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Jonathan,Greetings from Meliá Madrid Princesa!We're thrilled to hear that you found our Level room to your satisfaction and that our hotel's cleanliness and condition met your expectations. Our team strives to provide exceptional service, and it's rewarding to know we've succeeded in making your stay memorable. Your recommendation is greatly appreciated and serves as a testament to our commitment to excellence.We hope to have the occasion to welcome you back.Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Dawn,Many thanks for this high rating.We are satisfied to know that our location was suitable for your needs and that you appreciated the high-quality service our team members delivered.We look forward to welcoming you again. Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ayed,Greetings from Meliá Madrid Princesa!We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We hope to welcome you back on another occasion.All the best,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Zinaida,Thank you for such a positive review.We're thrilled to hear that you appreciated the cleanliness of our rooms and the overall condition of our hotel. Your satisfaction with the service provided by our team is equally heartwarming, as we strive to offer a comfortable and enjoyable stay for all our guests. Our commitment to maintaining a pristine environment and delivering exceptional service is reflected in your kind words, and we are grateful for your recognition.We look forward to welcoming you back on a future visit.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Steven,Greetings from Meliá Madrid Princesa!We're thrilled to hear that our staff made you feel welcomed and that you appreciated the additional amenities provided during your stay. It's wonderful to learn that the cleanliness of your room and the overall condition of our hotel met your expectations, reflecting our commitment to excellence. Our team takes great pride in delivering top-notch service, so your recognition is truly valued.We hope to welcome you back. Wishing you a wonderful holiday season and a Happy New Year!Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Eddanys,Greetings from Meliá Madrid Princesa!We're delighted to hear that the spaciousness of our rooms, the comfort of our beds, and the quality of our breakfast offerings contributed to a memorable stay. It's wonderful to know that our central location served you well for accessibility and convenience. We also take pride in our staff's dedication to providing friendly and helpful service, and it's heartening to hear that this was evident during your visit. We look forward to the opportunity to welcome you again on your next trip to Madrid.We hope to welcome you back on another occasion.All the best,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr Eriko,Greetings from Meliá Madrid Princesa!Thank you for taking the time to let us know about your experience at our hotel.We are delighted to hear that you had a great stay and appreciated our friendly staff. Our team is dedicated to providing exceptional service to all our guests, and your kind words are truly appreciated.We apologize for the unpleasant odor you encountered in the downstairs and reception area. We take cleanliness and hygiene very seriously, and we will address this issue with our housekeeping team to ensure it is resolved. We understand the importance of maintaining a comfortable and welcoming environment for our guests, and we will work diligently to prevent this issue from occurring in the future.We hope to welcome you back in the future.Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Jorge Eduardo,Greetings from Meliá Madrid Princesa!We are delighted to hear that you appreciated our wonderful location and modern design. Our hotel is indeed situated in the heart of Madrid, making it convenient for our guests to explore the city and its attractions.We look forward to welcoming you back on a future occasion. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Rosa,Thank you for taking the time to review your stay.We are thrilled to hear that our exceptional team made a difference during your stay, and that you appreciated their helpfulness and friendly service. It's also great to know that you found your room to be impeccably clean and well-maintained, with all the necessary amenities.We hope that you will return on another occasion. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Demetrio,Greetings from Meliá Madrid Princesa!Thank you for reviewing your recent stay with us.We are delighted to hear that you appreciated our prime location and exceptional service. Our team works hard to ensure that our guests have a memorable stay, and it's always rewarding to receive such positive feedback.Regarding the room amenities, we continuously strive to improve our offerings and appreciate your input. We hope that the wide range of amenities we provide, such as our Rituals toiletries and Nespresso coffee makers in The Level rooms, contributed to a comfortable stay.Thank you again; we hope that you will return. All the best,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Hiliana Fonseca,Greetings from Meliá Madrid Princesa!Thank you for reviewing your recent stay with us.We are delighted to hear that you found our cleanliness and staff to be excellent. Our team works hard to ensure our guests have a comfortable and enjoyable stay.We apologize for any inconvenience you experienced with the bathtub in your room. We understand your concern and would like to inform you that we do have rooms with walk-in showers, such as our Grand Premium Rooms and some Suites. In your future visits, please feel free to request a room with a walk-in shower, and we will do our best to accommodate your preference.We look forward to welcoming you back on a future occasion.Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Nick,Greetings from Meliá Madrid Princesa!We are thrilled to hear that our staff made a positive impression on you with their kindness and helpfulness. It's great to know that you found your room to be spacious, clean, and comfortable. Our team takes pride in providing well-appointed rooms and top-notch service to ensure a memorable stay for our guests.We look forward to welcoming you again. Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Nejla, Thank you for taking the time to review your stay.We are thrilled to hear that Raul was able to provide you with exceptional service and accommodate an early check-in for you to rest after your long journey. Our staff takes great pride in ensuring our guests have a comfortable and enjoyable stay. It's also great to know that you found our location convenient for exploring the city and its many attractions.We appreciate your recommendation and look forward to welcoming you back on your next visit to Madrid.It would be a pleasure to welcome you again. Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Lazaro,Greetings from Meliá Madrid Princesa!We are thrilled to hear that you enjoyed our excellent service, food, and environment. Our dedicated staff always strives to provide the best experience for our guests, and it is great to know that we met your expectations.We appreciate your perfect scores for room cleanliness, hotel condition, and service. We are also glad that our room amenities met your satisfaction. Your kind words motivate us to continue delivering exceptional experiences for our guests.We look forward to welcoming you back. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Angela Margaret,Thank you for taking the time to review your stay.We are glad we were able to meet all your requirements for a perfect stay.We look forward to welcoming you back. Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Maria, Thank you for taking the time to review your stay.We are delighted to hear that you enjoyed our prime location in the heart of Madrid, allowing you to easily explore the city's attractions. It's great to know that our friendly staff, excellent bar, and breakfast made a positive impact on your stay.We truly appreciate your high recommendation and kind words about our property. Your satisfaction is our top priority, and we are glad to have exceeded your expectations.Wishing you all the best and looking forward to your next visit,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Guest,Greetings from Meliá Madrid Princesa!We are delighted to hear that you found our staff friendly and the hotel clean. Our prime location near the city center allows our guests to easily explore Madrid's attractions and enjoy the vibrant atmosphere.We appreciate your kind words and look forward to welcoming you back in the future.We hope to welcome you back on another occasion.All the best,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mohamad,Greetings from Meliá Madrid Princesa!Thank you for reviewing your recent stay with us.We are delighted to hear that you appreciated our excellent location. However, we regret to learn that you found our restaurant options limited. Our hotel offers two dining options, the Mosaico Restaurant and the Bribone Bar, both providing a variety of Mediterranean and international dishes. We continuously strive to improve our offerings and appreciate your feedback.We hope to welcome you back.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Rodrigo,Greetings from Meliá Madrid Princesa!We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to the pleasure of welcoming you back on many more occasions in the future. Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Humberto,Greetings from Meliá Madrid Princesa!We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We would love to welcome you back on many more occasions. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Guest,Thank you for taking the time to answer the survey regarding your stay with us at Meliá Madrid Princesa. Our guests feedback is what best helps us improve the service that we provide. At Meliá we aim to create memorable experience for all of our guests by offering the best customer care and ensuring we meet all your needs. Assisting our guests efficiently at all times is one of our top priorities. Thus, we are displeased to know that your stay with us was not that you expected.We endeavour to provide an excellent standard for all our guests and regret that you felt this was not the case. We will use your feedback to review this with our team and highlight any areas that may need some attention.We hope to be able welcome you back on a future visit. Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator