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I like the historical charm of the hotel, it was well maintained. The staff is knowledgeable of the area and helpful. . .
Kimberly
Stayed 2 nights in May 2024
Response from Hotel Los Condes - Madrid. on 8 May 2024
Dear Kimberly: Thank you for giving us your opinion about our Hotel. This opinion helps us improve day by day. We hope to see you again soon in our city.Best Regard's
Es un bonito hotel, impecable, con un servicio y un desayuno excelente, la sra. Del lobby es maravillosa y te ayuda mucho
Maria
Stayed 2 nights in Oct 2023
Response from Hotel Los Condes - Madrid. on 8 Nov 2023
Estimados Clientes: Gracias por darnos su opinión sobre nuestro Hotel.Esperamos verles de nuevo en su próxima visita a nuestra ciudad.Reciba un muy cordial saludo.
Hotel hermoso, limpio, en un lugar excelente a 5 pasos de la Gran Via
Melinda
Stayed 2 nights in Oct 2023
Response from Hotel Los Condes - Madrid. on 8 Nov 2023
Estimada Melinda: Gracias por darnos su opinión sobre nuestro Hotel.Esperamos verle de nuevo en su próxima visita a nuestra ciudad.Reciba un muy cordial saludo.
Response from Hotel Los Condes - Madrid. on 14 Aug 2023
Estimado Cliente: Gracias por darnos su opinión sobre nuestro Hotel. Su opinión nos ayuda a una mejora continua.Reciba un cordial saludo.Hotel Los Condes - Madrid.
Nice hotel, centrally located just off Gran Via. Quiet xtreet but close to shops, eateries, sites etc. Reception staff were excellent when I needed to get a doctor for my friend. Breakfast could have been a bit more varied with more vegetarian options but was ok.
Gwendolen
Stayed 7 nights in Jul 2023
Response from Hotel Los Condes - Madrid. on 14 Aug 2023
Dear Customer:Thank you for giving us your opinion about our Hotel. This helps us to continuously improve.Best Regard's
8/10 Good
Chandramouli
29 Jun 2023
Chandramouli
Stayed 3 nights in Jun 2023
Response from Hotel Los Condes - Madrid. on 25 Jul 2023
Dear Customer:Thank you for giving us your opinion about our Hotel. They help us improve.We hope to see you again in our city.Best Regard's
6/10 Okay
John
30 Apr 2023
Liked: Cleanliness
Disliked: Staff & service
I didn’t like as a senior citizen assigned the only room in the hotel on the 7th floor and having to carry my bags and myself up and down a flight of stairs. I got the impression the lady at the desk either didn’t like single men or Americans
John
Stayed 2 nights in Apr 2023
Response from Hotel Los Condes - Madrid. on 3 May 2023
Dear Customer:We are sorry for the inconvenience caused.We hope that your next stay will be much more positive.Best Regard's
This hotel is very close to every attractions. Staff very helpful in every aspect. Special thank you to Antonio, From A. Serrano from Miami.
Aracibo
Stayed 7 nights in Mar 2023
Response from Hotel Los Condes - Madrid. on 5 Apr 2023
Estimado Cliente:Gracias por darnos su opinión sobre nuestro Hotel. Esta información nos sirve para mejorar.Esperamos verles pronto en nuestro establecimiento de nuevo.Reciba un muy cordial saludo.
Response from Hotel Los Condes - Madrid. on 18 Jun 2022
Dear Customer:
Thank you for giving us your opinion about our Hotel.
It will help us to improve.
We hope to see you soon in our city again.
Best Regard's
10/10 Excellent
Anthony
29 Apr 2022
Anthony
Stayed 2 nights in Apr 2022
Response from Hotel Los Condes - Madrid. on 4 May 2022
Estimado Cliente:
Gracias por darnos su opinión.
Esperamos verle pronto de nuevo por nuestra ciudad.
Reciba un cordial saludo.
Fabulous hotel- location perfect- round the corner from all the shops and theatres on Gran Via but really quiet. Room was quite spacious and immaculate. Only slight problem was the very hard pillow - otherwise a very comfortable stay. Breakfast had lots of choice and was very nice and reasonably priced. Would highly recommend.
karen Elisabeth
Stayed 4 nights in Jan 2022
Response from Hotel Los Condes - Madrid. on 13 Jan 2022
Dear Customer:
Thank you for giving us your opinion about our Hotel. We hope to see you again on your next visit to Madrid.
Thank you and happy new year 2022.
Best Regard's
Very nice hotel well located close to everything. Good and fresh breakfast. The treatment was excellent.
The rooms were a little dark and with a little window. Besides that I will reserve this hotel again.
Daniel
Stayed 5 nights in Sep 2021
Response from Luis Miguel Pascual. on 6 Oct 2021
Dear Customer:
hank you so much for your opinion.
We hope to see you again soon.
She receives a cordial greeting.
Hotel Los Condes - Madrid.
La atención a sido muy buena y la estancia muy agradable gracias
Verified traveller
Stayed 1 night in Jun 2021
Response from Luis Miguel Pascual. on 29 Jun 2021
Estimado Cliente: Gracias por su opinión sobre nuestro
Hotel.
Esperamos verle en su próxima visita a nuestra ciudad.
Reciba un cordial saludo.
Hotel Los Condes - Madrid.
Response from Luis Miguel Pascual / Ass. Manager. on 24 Jun 2021
Estimado Cliente:
Le agradecemos su opinión sobre nuestro Hotel y esta nos servirá para intentar mejorar.
Esperamos verle en su próxima visita a nuestra ciudad.
Reciba un cordial saludo.
Hotel Los Condes - Madrid.
I needed a pineapple prepared for a meal. The cafeteria staff happily did this without charge and cleaned after me. Lovely people.
Verified traveller
Stayed 4 nights in Feb 2020
Response from Hotel Los Condes. on 25 Feb 2020
Thank you for completing the survey about your recent stay at our property.
Your opinion is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve, you are helping us provide a superior experience for you and other guests in the future. We hope you come back soon.
Thanks again for taking the time to complete the survey.
Greetings.
Friendly staff and very clean rooms. They allowed me to check in early even though they didn't have to.
Verified traveller
Stayed 8 nights in Dec 2019
Response from Hotel Los Condes on 27 Dec 2019
Thank you for completing the survey about your recent stay at our property.
Your opinion is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve, you are helping us provide a superior experience for you and other guests in the future. We hope you come back soon.
Thanks again for taking the time to complete the survey.
Like: Location, easy checkin
Dislike: LOUD! LOUD! LOUD! you can hear absolutely everything, even the phone ringing at the front desk.
Shower head sucks...tiny and permanently fell on our heads.
Carolina
Stayed 1 night in Nov 2019
Response from Hotel Los Condes. on 27 Dec 2019
Thank you for completing the survey about your recent stay at our property.
On behalf of our entire team, I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will use the comments you gave us to implement improvements to ensure that we offer a better experience to guests in the future.
I hope you consider staying with us again so we can have another opportunity to provide you with a superior experience.
Sincerely,
8/10 Good
Verified traveller
13 Nov 2019
Verified traveller
Stayed 3 nights in Nov 2019
Response from Hotel Los Condes on 19 Nov 2019
Good Morning,
Thank you very much for your good words to us, we are very happy and wish to have you again with us soon.
Greetings.
Property was very nice and staff was attentive. Everything was clean and maps were available at the front desk.
O
Stayed 2 nights in Nov 2019
Response from Hotel Los Condes on 13 Nov 2019
Thank you for completing the survey about your recent stay at our property.
Your opinion is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve, you are helping us provide a superior experience for you and other guests in the future. We hope you come back soon.
Thanks again for taking the time to complete the survey.
Response from Best Western Hotel Los Condes on 16 Oct 2019
Thank you for completing the survey about your recent stay at our property.
Your opinion is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve, you are helping us provide a superior experience for you and other guests in the future. We hope you come back soon.
Thanks again for taking the time to complete the survey.
Response from Best Western Hotel Los Condes on 16 Oct 2019
Thank you for completing the survey about your recent stay at our property.
Your opinion is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve, you are helping us provide a superior experience for you and other guests in the future. We hope you come back soon.
Thanks again for taking the time to complete the survey.
For the price you paid, you got your money's worth. The location was excellent. The rooms were a little small but functional. The staff was friendly. I personally found the bed too firm for my liking. I also found you could hear outside noise. I had a room street side. I would stay again.
Verified traveller
Stayed 1 night in May 2019
Response from General Manager Best Western Hotel Los Condes on 24 May 2019
Thank you for completing the survey regarding your recent stay.
Is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Location.. Location is excellent with easy access to restaurants, stores, and transportation
Verified traveller
Stayed 3 nights in Apr 2019
Response from General Manager Best Western Hotel Los Condes on 7 May 2019
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Clean and tidy...central location...breakfast area was too cafe like but a good range of food. No tea though!...overall happy with what was on offer given the price.
Verified traveller
Stayed 3 nights in Apr 2019
Response from General Manager Best Western Hotel Los Condes on 23 Apr 2019
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Yours sincerely,
I like the location..
The employees were excellent, specially the front desk employee which worked the evening shifts. He went above his duties to make my stay comfortable.
Verified traveller
Stayed 4 nights in Mar 2019
Response from General Manager Best Western Hotel Los Condes on 23 Apr 2019
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Yours sincerely,