Buffet
Check availability

Reviews of Hotel Francisco I

4 out of 5
Hotel Francisco I
Calle Arenal, 15, Madrid, Madrid

Reviews

9.4

Exceptional

Rating 10 - Excellent. 740 out of 1009 reviews" "
Rating 8 - Good. 201 out of 1009 reviews" "
Rating 6 - Okay. 40 out of 1009 reviews" "
Rating 4 - Poor. 11 out of 1009 reviews" "
Rating 2 - Terrible. 17 out of 1009 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this property – it was fun and trendy, and in an amazing location next to tons of options for dining and shopping. There were always taxis nearby and it was quick to get an Uber to go anywhere. The staff was great and the buffet included in our rate was very good and that staff was incredible. We would absolutely return!!!
Stayed 3 nights in May 2024

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very quiet and comfortable. Within walking distance there were restaurants and the Sol metro stop. The Plaza Mayor was nearby.
Stayed 5 nights in May 2024
Response from Emilio. Francisco I on 23 May 2024
Dear Mr. Cruz.We hope this mail finds you well. Just a few words to know that you have arrived to your destination well and safe. We would like to thank you very much for your stay in our property, with the hope that you found everything well, and that you loved our city.We look forward to welcome in this your home in a future trip, and do not hesitate to contact us for anything.All the best,

6/10 Okay

Quyen, Quincy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Under construction in some areas. Noisy at night. Staffs are unfriendly. TV channels are limited
Stayed 2 nights in May 2024
Response from Emilio. Francisco I on 23 May 2024
Dear Mrs. QuyenWe hope this mail finds you well.We would like to thank you very much for your stay in our property, with the hope that you found everthing well, and that you loved our city.We also would like to beg you sorry for the troubles you mention. We have checked your reservation, and the room we gave to you was an executive one, instead of the standard you booked. This executive room is the biggest room in all the hotel, and interior, not facing to the street, very quiet. Anyway, we hope that this will not be a bad memory of your trip.We look forward to welcome in this, your home in a future trip, and do not hesitate to contact us for anything.All the best from all of us.

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room centrally located with access to the Metro. Only wish the coffee machine worked!
Stayed 4 nights in May 2024
Response from Emilio. Francisco I on 21 May 2024
Dear Mrs Cuevas.We hope this mail finds you well.Just a few words to know you that have arrived to your destination well and safe. We would like to thank you very much for your stay in our property, with the hope that you found everthing well, and that you loved our city.We also would like to beg you sorry for the trouble you mention at the breakfast lobby; fortunately for all our guests, well have a new and bigger restaurant for breakfast in a few days. We hope that this will not be a bad memory of your trip.We look forward to welcome in this, your home in a future trip, and do not hesitate to contact us for anything.All the best from all of us.

10/10 Excellent

Yuri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location close to EVERYTHING, cannot beat the quaint look and safety. We just loved it and were close to everything. We will come back for sure. The staff was nice and very helpful, I cannot recommend this place enough.
Stayed 3 nights in May 2024
Response from Emilio. Francisco I on 21 May 2024
Dear Mrs Tazoe and family.We hope this mail finds you well.Just a few words to know you that have arrived to your destination well and safe. We would like to thank you very much for your stay in our property, with the hope that you found everything well, and that you loved our city.We look forward to welcome in this, your home in a future trip, and do not hesitate to contact us for anything.Kind regards

10/10 Excellent

Niloufar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayesd 4 night here. We LOVED IT. Everything was excellent. The staff was ultra friendly. The beds were very comfortable and very, very quiet, even though there was a festival going on outside our hotel. The staff were very helpful to get to every single one of our needs. Breakfast was really good and overall, it was a fantastic day. We will definitely come back!
Stayed 4 nights in May 2024
Response from Emilio. Francisco I Hotel on 19 May 2024
Dear Niloufar.We hope this mail finds you well. Just a few words to know that you have arrived to your destination well and safe. We would like to thank you very much for your stay in our property, with the hope that you found everything well, and that you loved our city.We look forward to welcome in this your home in a future trip, and do not hesitate to contact us for anything.All the best,

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly! The hotel accommodations and facilities were excellent. We hope to come back for another visit.
Stayed 5 nights in May 2024
Response from Emilio. Francisco I Hotel on 17 May 2024
Dear Mrs. Stevenson.We would like to thank you very much for your review regarding your stay in our property, with the hope that you found everything well, and that you loved our city.We look forward to welcome in this, your home in a future trip, and do not hesitate to contact us for anything.All the best

10/10 Excellent

Jorin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, helpful staff. Very spacious and comfortable room. Breakfast options superb.
Stayed 2 nights in May 2024
Response from Emilio. Francisco I on 16 May 2024
Dear Mrs Lindensmith.We hope this mail finds you well.Just a few words to know you that have arrived to your destination well and safe. We would like to thank you very much for your stay in our property, with the hope that you found everything well, and that you loved our city.We look forward to welcome in this, your home in a future trip, and do not hesitate to contact us for anything.Kind regards

6/10 Okay

Siddharth

Travelled with partner
Liked: Cleanliness, staff & service
Coffee machine broken, horrible Wifi connection, Excellent Staff, Very noisy
Stayed 3 nights in May 2024
Response from Emilio. Francisco I on 15 May 2024
Dear dear guest.We hope this mail finds you well.Just a few words to know you that have arrived to your destination well and safe. We would like to thank you very much for your stay in our property, with the hope that you found everthing well, and that you loved our city.We also would like to beg you sorry for the troubles you mention. We hope that this will not be a bad memory of your trip.We look forward to welcome in this, your home in a future trip, and do not hesitate to contact us for anything.All the best from all of us.

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for three nights, and wouldn't hesitate to stay here again. Every single staff member was exceptional; professional, friendly and kind. Our room was fantastic; great bathroom and we loved the wooden shutters looking out over the street. We were on the 5th floor, and didn't hear much street noise. Heard noises from down the corridor, but nothing abnormal for such a large hotel. Breakfast options were fantastic; lots of pastries, hot and cold options, and something to suit all tastes. There was a coffee machine, but it only seemed to serve decaf coffee throughout our stay. Great selection of juices. The hotel was beautiful and we are so glad we stayed in this particular location; it was very walkable to all of the main sites, and although it was located on a busy, thriving street, it didn't feel as tourist-y as the neighbouring areas (e.g., Grand Via, where we also looked initially for hotel options). This was more towards the expensive end of the hotels we were looking at, but we couldn't fault a thing, and somewhat regret booking a much cheaper hotel next to the airport for our final night (in retrospect we would have preferred to be at Hotel Francisco I for one extra night, and utilised their airport shuttle service). Thank you to all of the staff for making this such an excellent stay. We highly recommend.
Stayed 3 nights in May 2024
Response from Emilio. Francisco I Hotel on 15 May 2024
Dear Mrs. Dawkins.We hope this mail finds you well. Just a few words to know that you have arrived to your destination well and safe. We would like to thank you very much for your stay in our property, with the hope that you found everything well, and that you loved our city, We look forward to welcome in this your home in a future trip, and do not hesitate to contact us for anything.All the best,

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and accommodations with very warm, welcoming and helpful staff. Great location in the heart of the city.
Stayed 2 nights in May 2024
Response from Emilio. Francisco I Hotel on 14 May 2024
Dear Mrs Rotstein, thank you for your kind review.We would like also to thank you very much for your stay in our property, with the hope that you found everything well, and that you loved our city.We look forward to welcome in this, your home in a future trip, and do not hesitate to contact us for anything.All the best

10/10 Excellent

Dacia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Francisco I is a great property! It is a clean, quiet, well appointed oasis in the heart of a bustling city. It is situated in the heart of historic Madrid on the pedestrian portion of calle del Arenal and is a short walk to many places of interest. Our room and bed were very comfortable. The bathroom was spacious. We were pleasantly surprised to learn that breakfast was included and we enjoyed both the food and the setting. The staff were very friendly and helpful.
Stayed 2 nights in May 2024
Response from Emilio. Francisco I on 14 May 2024
Dear Mrs Codina, thank you for your kind review.We would like also to thank you very much for your stay in our property, with the hope that you found everything well, and that you loved our city.We look forward to welcome in this, your home in a future trip, and do not hesitate to contact us for anything.All the best

10/10 Excellent

LUISITO P

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a beautiful boutique hotel with very friendly staff. Location is very good with many dining options as well as proximity to 2 Metro stations (Opera and Sol). We were able to walk to the shopping area of Gran Via. Please note though that you have to walk just a little bit to reach the hotel as there's no car/taxi/Uber that can stop right in front of the hotel.
Stayed 2 nights in May 2024
Response from Emilio. Francisco I on 14 May 2024
Dear Mr. Agaran, thank you for your kind review.We would like also to thank you very much for your stay in our property, with the hope that you found everything well, and that you loved our city.We look forward to welcome in this, your home in a future trip, and do not hesitate to contact us for anything.All the best

10/10 Excellent

Jehan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay! Close to everything, we walked everywhere and only had to take the train once, also very easy to access. We will definitely stay here again!
Stayed 3 nights in May 2024
Response from Emilio. Francisco I on 13 May 2024
Dear guest,We hope this mail finds you well.We would like to thank you very much for your stay in our property, with the hope that you found everything well, and that you loved our city.We look forward to welcome in this, your home in a future trip, and do not hesitate to contact us for anything.All the best from all of us.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 5 nights in May 2024
Response from Emilio. Francisco I Hotel on 13 May 2024
Dear guest,We hope this mail finds you well.We would like to thank you very much for your stay in our property, with the hope that you found everything well, and that you loved our city.We look forward to welcome in this, your home in a future trip, and do not hesitate to contact us for anything.All the best from all of us.

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel. My parents and i shared a room. I wasn't expected the room to be so spacious. Value for money especially since everything was also walking distance. Tge staff are super friendly and helpful.
Stayed 4 nights in May 2024
Response from Emilio. Francisco I Hotel on 10 May 2024
Dear Miss Sequeira.We would like to thank you very much for your stay in our property, with the hope that you found everything well, and that you loved our city.We look forward to welcome in this, your home in a future trip, and do not hesitate to contact us for anything.All the best

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very central to all attractions. The area is very busy but not overwhelming. The staff is amazing and went out of their way to make us comfortable.
Stayed 3 nights in May 2024
Response from Emilio. Francisco I on 9 May 2024
Dear GuestWe hope this mail finds you well.Just a few words to know you that have arrived to your country well and safe. We would like to thank you very much for your stay in our property, with the hope that you found everything well, and that you loved our city.We look forward to welcome in this, your home in a future trip, and do not hesitate to contact us for anything.All the best from all of us.

10/10 Excellent

Asha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel! Clean and great breakfast. Step out right into the action! Only thing was noise could be heard at 11pm and into midnight.
Stayed 2 nights in May 2024
Response from Emilio. Francisco I Hotel on 10 May 2024
Dear Asha.We would like to thank you very much for your stay in our property, with the hope that you found everything well, and that you loved our city.We look forward to welcome in this, your home in a future trip, and do not hesitate to contact us for anything.Kind regards

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location, is very comfortable and the staff is amazing
Stayed 1 night in May 2024
Response from Emilio. Francisco I on 9 May 2024
Dear GuestWe hope this mail finds you well.Just a few words to know you that have arrived to your country well and safe. We would like to thank you very much for your stay in our property, with the hope that you found everything well, and that you loved our city.We look forward to welcome in this, your home in a future trip, and do not hesitate to contact us for anything.All the best from all of us.

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place
Stayed 3 nights in Apr 2024
Response from Emilio. Francisco I on 9 May 2024
Dear GuestWe would like to thank you very much for your stay in our property, with the hope that you found everything well, and that you loved our city.We look forward to welcome in this, your home in a future trip, and do not hesitate to contact us for anything.KInd regards

10/10 Excellent

Joana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly staff. They have a great breakfast selection. I would highly recommend this place!
Stayed 2 nights in Apr 2024
Response from Emilio. Francisco I on 6 May 2024
Dear Mrs. JordaoWe hope this mail finds you well.We would like to thank you very much for your stay in our property, with the hope that you found everything well, and that you loved our city.We look forward to welcome in this, your home in a future trip, and do not hesitate to contact us for anything.All the best from all of us.

10/10 Excellent

Vivian L.

Stayed 2 nights in Apr 2024
Response from Emilio. Francisco I Hotel on 24 May 2024
Dear Vivian.We hope this mail finds you well. Just a few words to know that you have arrived to your destination well and safe. We would like to thank you very much for your stay in our property, with the hope that you found everything well, and that you loved our city.We look forward to welcome in this your home in a future trip, and do not hesitate to contact us for anything.All the best,

10/10 Excellent

irene

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 5 nights in Apr 2024
Response from Emilio. Francisco I on 6 May 2024
Dear GuestWe hope this mail finds you well.Just a few words to know you that have arrived to your country well and safe. We would like to thank you very much for your stay in our property, with the hope that you found everything well, and that you loved our city.We look forward to welcome in this, your home in a future trip, and do not hesitate to contact us for anything.All the best from all of us.

10/10 Excellent

Sofia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elegance and the perfect localization makes the difference! The amenities, the cleanliness, the amazing decoration and the service are 5 stars!
Stayed 3 nights in Apr 2024
Response from Emilio. Francisco I on 30 Apr 2024
Dear Mrs FernandezWe hope this mail finds you well.Just a few words to know you that have arrived to your country well and safe. We would like to thank you very much for your stay in our property, with the hope that you found everything well, and that you loved our city.We look forward to welcome in this, your home in a future trip, and do not hesitate to contact us for anything.KInd regards

10/10 Excellent

Stacey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice. Light switch in room 608 sounded like the electricity was going haywire every time we turned on the light surrounding the bed.
Stayed 4 nights in Apr 2024
Response from Emilio. Front desk manager on 29 Apr 2024
Dear Mrs Procida,We hope this mail finds you well.Just a few words to know you that have arrived to your destination well and safe. We would like to thank you very much for your stay in our property, with the hope that you found everthing well, and that you loved our city.We also would like to beg you sorry for the trouble you mention; we have already checked it the room you had in order to verify that everything is good, and well do our best to improve the quality of our rooms, according to your recommendations, and we hope that this will not be a bad memory of your trip.We look forward to welcome in this, your home in a future trip, and do not hesitate to contact us for anything.All the best from all of us.

10/10 Excellent

Alicia, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous property, good breakfast, and perfect location!!!! I will definitely stay there next time I’m in Madrid!!!!
Stayed 6 nights in Mar 2024
Response from Emilio. Front desk manager on 29 Apr 2024
Dear Mrs Johnson,We hope this mail finds you well.Just a few words to know you that have arrived to your country well and safe. We would like to thank you very much for your stay in our property, with the hope that you found everything well, and that you loved our city.We look forward to welcome in this, your home in a future trip, and do not hesitate to contact us for anything.All the best from all of us.

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Emilio. Francisco I on 25 Apr 2024
Estimada Sra. Morales.Un cordial saludo desde Madrid, deseando que hayan llegado bien a casa.Queremos agradecerles su estancia en nuestro hotel, esperando que todo lo hayan encontrado a su gusto, como se merecen nuestros clientes. Esperamos volver a recibirles en un futuro no muy lejano, deseando que nos sigan considerando su casa en Madrid como hasta ahora.Saludos de todos nosotros.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boutique type hotel, well maintained, and in a good location in central Madrid.
Stayed 3 nights in Apr 2024
Response from Emilio. Francisco I on 24 Apr 2024
Dear guest,We hope this mail finds you well. Just a few words to know you that have arrived to your destination well and safe. We would like to thank you very much for your stay in our property, with the hope that you found everything well, and that you loved our city, We look forward to welcome in this your home in a future trip, and do not hesitate to contact us for anything.All the best,

10/10 Excellent

noah

Stayed 1 night in Apr 2024
Response from Emilio. Francisco I on 13 May 2024
Dear guest,We hope this mail finds you well.We would like to thank you very much for your stay in our property, with the hope that you found everything well, and that you loved our city.We look forward to welcome in this, your home in a future trip, and do not hesitate to contact us for anything.All the best from all of us.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel that I enjoyed staying. Great location, 3 minutes to Mayor Plaza and 5 minutes to Plaza De Sol. very friedly staff, breakfast is awesome. Most of all, the hotel has the best decorations which no other hotels can be even close. Highly recommend this place to anyone. I will definitely come back!
Stayed 3 nights in Apr 2024
Response from Emilio. Francisco I front desk manager on 22 Apr 2024
Dear Michelle,We hope this mail finds you well. Just a few words to know you that have arrived to your destination well and safe. We would like to thank you very much for your stay in our property, with the hope that you found everything well, and that you loved our city, We look forward to welcome in this your home in a future trip, and do not hesitate to contact us for anything.All the best,

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An extremely well-run boutique hotel in an amazing location. 5 mins from Plaza Mayor and Opera house. 10 min to Palace and many excellent shops and cafes all around. Well deserving 9/10 or better rating. Regarding the occasional comment about taxis not delivering you to front door, from what I saw, the hotel fronts onto a pedestrian-friendly street and blocked to car traffic at certain times, so taxis must sometimes drop you off or pick up just around the corner - 1 minute walk. Not a big deal. However, hotel signage is not very prominent and entry looks a bit like a cafe at first glance - so can be easy to miss.
Stayed 6 nights in Apr 2024
Response from Emilio. Francisco I Hotel on 22 Apr 2024
Dear Mr. Takagaki.We hope this mail finds you well. Just a few words to know you that have arrived to destination well and safe. We would like to thank you very much for your stay in our property, with the hope that you found everthing well, and that you loved our city, as we beg you sorry for the possible inconveniences you may found in our property.We look forward to welcome in this your home in a future trip, and do not hesitate to contact us for anything.All the best,

10/10 Excellent

Peter, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the vibrant part of town so most places are within walking distance and near Metro station for longer distance travels.
Stayed 2 nights in Apr 2024
Response from Emilio. Francisco I on 20 Apr 2024
Dear guest. We hope this mail finds you well. Just a few words to know you that have arrived to your destination well and safe. We would like to thank you very much for your stay in our property, with the hope that you found everthing well, and that you loved our city. We look forward to welcome in this your home in a future trip, and do not hesitate to contact us for anything. Regards from all the staff

10/10 Excellent

Normalette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean. Our housekeeper made sure that our towels and beddings are always fresh and well made. The bartenders Angie & My were very nice. At breakfast all the waitstaff were very pleasant and made sure that the buffet was replenished at all times, made to order eggs & bacon were offered to the guest (kudos to the chef). Over all we were very happy and would recommend to our friends and family. It also didn’t hurt that the location is very near & walkable to all the good shops and restaurants.
Stayed 4 nights in Apr 2024
Response from Emilio. Francisco I on 20 Apr 2024
Dear guest. We hope this mail finds you well. Just a few words to know you that have arrived to your destination well and safe. We would like to thank you very much for your stay in our property, with the hope that you found everthing well, and that you loved our city. We look forward to welcome in this your home in a future trip, and do not hesitate to contact us for anything. Regards from all the staff

10/10 Excellent

Patrick

Travelled with family
Great staff and wonderful rooms in the heart of the city center.
Stayed 2 nights in Apr 2024
Response from Emilio. Francisco I Hotel on 20 Apr 2024
Dear Patrick. We hope this mail finds you well. Just a few words to know you that have arrived to your destination well and safe. We would like to thank you very much for your stay in our property, with the hope that you found everthing well, and that you loved our city. We look forward to welcome in this your home in a future trip, and do not hesitate to contact us for anything. All the best,

8/10 Good

Kira

Stayed 2 nights in Apr 2024
Response from Emilio. Francisco I on 9 May 2024
Dear GuestWe would like to thank you very much for your stay in our property, with the hope that you found everything well, and that you loved our city.We look forward to welcome in this, your home in a future trip, and do not hesitate to contact us for anything.KInd regards

10/10 Excellent

Helen

Stayed 5 nights in Apr 2024
Response from Emilio. Francisco I on 7 May 2024
Dear Mrs. Shi.Thank you for taking the time to write us this review. We hope that you found everything well, and we would like to welcome you next time. We do our best everyday in order to improve and give the best of us to our guests.Kind regards,

10/10 Excellent

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location; close to action yet quiet…very clean, comfy bed, friendly staff, great breakfast, great drinks at the bar! Overall Excellent stay!
Stayed 3 nights in Apr 2024
Response from Emilio. Francisco I Hotel on 17 Apr 2024
Dear guest. We hope this mail finds you well. Just a few words to know you that have arrived to your destination well and safe. We would like to thank you very much for your stay in our property, with the hope that you found everything well, and that you loved our city. We look forward to welcome in this your home in a future trip, and do not hesitate to contact us for anything. Regards from all the staff

10/10 Excellent

noah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Smallish boutique hotel. Clean and great room with terrace on 6th floor. Nice buffet breakfast and tiny bar available in the evening. Would stay here again
Stayed 3 nights in Apr 2024
Response from Emilio. Francisco I front desk manager on 16 Apr 2024
Dear Guest,We hope this mail finds you well. Just a few words to know you that have arrived to your destination well and safe. We would like to thank you very much for your stay in our property, with the hope that you found everthing well, and that you loved our city.We look forward to welcome in this your home in a future trip, and do not hesitate to contact us for anything.All the best,

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel and exceptional staff.
Stayed 3 nights in Apr 2024
Response from Emilio. Front desk manager on 13 Apr 2024
Dear guest. We hope this mail finds you well. Just a few words to know you that have arrived to your destination well and safe. We would like to thank you very much for your stay in our property, with the hope that you found everthing well, and that you loved our city. We look forward to welcome in this your home in a future trip, and do not hesitate to contact us for anything. Regards from all the staff

10/10 Excellent

Kapil, Manchester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location. Staff are very helpful and the rooms are spacious and clean
Stayed 5 nights in Apr 2024
Response from Emilio. Front desk manager on 13 Apr 2024
Dear Guest. We hope this mail finds you well. Just a few words to know you that have arrived to your destination well and safe. We would like to thank you very much for your stay in our property, with the hope that you found everthing well, and that you loved our city. We look forward to welcome in this your home in a future trip, and do not hesitate to contact us for anything. All the best,

10/10 Excellent

Gretter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent and staff is very friendly and accommodating. The bed was comfortable and clean. Breakfast from 7a to 11a was an unexpected treat, delicious and super fresh. Thank you for everything!!
Stayed 1 night in Apr 2024
Response from Emilio. Front desk manager on 4 Apr 2024
Dear Gretter, We hope this mail finds you well. Just a few words to know you that have arrived to your destination well and safe. We would like to thank you very much for your stay in our property, with the hope that you found everthing well, and that you loved our city. We look forward to welcome in this your home in a future trip, and do not hesitate to contact us for anything. All the best from the staff,

10/10 Excellent

MARINA A

Stayed 6 nights in Mar 2024
Response from Emilio. Francisco I front desk manager on 22 Apr 2024
Dear Marina.We hope this mail finds you well. Just a few words to know you that have arrived to your destination well and safe. We would like to thank you very much for your stay in our property, with the hope that you found everthing well, and that you loved our city.We look forward to welcome in this your home in a future trip, and do not hesitate to contact us for anything.All the best,

10/10 Excellent

HENGJUN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, service and environment close to main attractions and restaurants. Very friendly and professional staff, good breakfast, quiet and comfort room.
Stayed 2 nights in Mar 2024
Response from Emilio. Francisco I on 29 Mar 2024
Dear guest.Thank you for taking the time to write us this review. We hope that you found everything well, and we would like to welcome you next time. We do our best everyday in order to improve and give the best of us to our guests.Greetings from all the staff

10/10 Excellent

Brenda, MIAMI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was located in the center of EVERYTHING great area everything walking distance. Clean rooms, great breakfast and the server at the bar was amazing. Can’t wait to go back with my Granddaughter.
Stayed 6 nights in Mar 2024
Response from Emilio. Francisco I on 27 Mar 2024
Dear Guest,We thank you very much for such an amazing review.We are delighted to know that you had an amazing time with us and that you enjoyed all the aspects of the Hotel. We do our best everyday in order to take care of our guests, so these words make us happy.We look forward to welcome you again in a future to come. All the best.

8/10 Good

Jacque

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Emilio. Francisco I on 29 Mar 2024
Dear Guest, Thank you very much for such an amazing review.We are delighted to know that you had an amazing time with us and that you enjoyed all the aspects of the Hotel.We look forward to welcome you again in a future to come. Its been a peasure to assist you. Warm greetings from all the staff

8/10 Good

Mohammad Reza, Tornot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Mar 2024
Response from Emilio. Francisco I on 26 Mar 2024
Dear Guest, Thank you very much your nice review.We are delighted to know that you had an amazing time with us and that you enjoyed all the aspects of the Hotel.We look forward to welcome you again in a future to come.Warm greetings from all the staff

8/10 Good

Mohan, plantation

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional and accomodating. They allowed us to check in a bit early at 1:30pm which was really nice. It was conveniently located within walking distance to many restaurants, shopping and attractions. The only drawback was that it was very hot at night in the room since the temperature outside was in the 70’s. Having an Air conditioning or a fan made it uncomfortable. The restaurant staff were very accommodating especially Mai and Jennifer. I would definitely return in the near future.
Stayed 6 nights in Mar 2024
Response from Emilio. Francisco I on 25 Mar 2024
Dear Guest,We thank you very much for such an amazing review.We are delighted to know that you had an amazing time with us and that you enjoyed all the aspects of the Hotel. We do our best everyday in order to take care of our guests, so these words make us happy.We look forward to welcome you again in a future to come. Warm greetings from all the staff

10/10 Excellent

Cayetano

Stayed 3 nights in Mar 2024
Response from Emilio. Front desk manager on 13 Apr 2024
Dear guest.Thank you for taking the time to write us this review. We hope that you found everything well, and we would like to welcome you next time. We do our best everyday in order to improve and give the best of us to our guests.Greetings from all the staff

10/10 Excellent

Bede

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful people. Wonderful location.
Stayed 1 night in Mar 2024
Response from Emilio. Francisco I on 22 Mar 2024
Dear guest,We are very happy to know that you loved our Hotel. Our Team works every day in order to make your experience an unforgettable memory. We look forward to welcome you in another occasion.Kind regards,