Lobby

Reviews of Budget Inn Madras by OYO

2.5 out of 5
Budget Inn Madras by OYO
NE, 5, Madras, OR

Reviews

6.2
Rating 10 - Excellent. 24 out of 99 reviews" "
Rating 8 - Good. 17 out of 99 reviews" "
Rating 6 - Okay. 22 out of 99 reviews" "
Rating 4 - Poor. 13 out of 99 reviews" "
Rating 2 - Terrible. 23 out of 99 reviews" "

6.4/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Feb 2024

10/10 Excellent

Natassha

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 14 nights in Feb 2024
Response from Ammy on 2 May 2024
Hi, Natassha! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

6/10 Okay

Natassha

Business traveller
Liked: Staff & service, property conditions & facilities
Clean rooms good service
Stayed 14 nights in Jan 2024
Response from Ammy on 6 May 2024
Thanks for the positive rating, Natassha! Hope to welcome you again soon. Regards, Noah.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023

2/10 Terrible

Cozette

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
There was no hot water and they failed to tell me so at check in.
Stayed 3 nights in Dec 2023

2/10 Terrible

John

Disliked: Staff & service, room comfort
Stayed 4 nights in Dec 2023

2/10 Terrible

Charidie

Stayed 1 night in Nov 2023
Response from Ammy on 4 May 2024
Hi, Charidie! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Terrible

Volodymyr

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

2/10 Terrible

Bernadette, Seabeck

Stayed 1 night in Nov 2023
Response from Barbara on 19 Jan 2024
Hi, Bernadette! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

4/10 Poor

Desirae

Stayed 1 night in Oct 2023
Response from Ammy on 4 May 2024
Hi, Desirae! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Michelle

Stayed 1 night in Sep 2023
Response from Barbara on 5 Dec 2023
Sorry for the hassle you faced, Michelle! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

8/10 Good

Kristine

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean and quiet
Clean rooms, polite office staff. A chemical smell from the cleaning, just aired room out for 10 mins. Since i do have a chemical allergy. Very quiet too. Cable and all appliences worked fine. Would stay again
Stayed 1 night in Sep 2023
Response from Ava on 17 Oct 2023
Hi, Kristine! Thank you so much for the positive rating and for taking out your valuable time to share the experience with us. We thank you for allowing us to make the services even better by sharing your feedback. Regards, Ava

8/10 Good

YUE

Liked: Staff & service, room comfort
OK
Staff is super nice and accommodating - gave me a room in the back and I was able to get a parking right in front of the room. Not super clean or in very good condition but it's kinda expected for a cheap motel. One note for cat parent, all three sides of the bed have access to under bed space, and it's obviously not clean there, so it might be an issue if your fur baby likes to hide.
Stayed 1 night in Aug 2023
Response from Ava on 17 Oct 2023
Hi, Yue! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Ava

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service
It was right on the main highway. The check in was relatively quick. The room was comfortable. No noise or rowdiness.
Stayed 1 night in Sep 2023
Response from Ava on 12 Sept 2023
Thanks for your kind and lovely words, Kerry! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Ava

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was informed 9pm the night before our vacation was to start thatvour reservations were canceled by Oyo. I called to figure outvwhatcwas going on. I was charged thecroom although i am not the one that canceled, they were! Reserved another room and 5 minutes later was informed itcwas canceled. They said unforseen circumstances. Never explained what circumstances, charged my card for both reservations and now i have to wait 7 days to get my refunds. Vacation was ruined, thanks for nothing. Also, i couldn't understand what they were saying as ther were trying to reassure me i would get a refund. They cared nothing about ruining our Labor day plans. Took over money out of my account that i had to live with out. Thankfully i was able to find another motel close by that was awesome. Cheaper room and had a pool and free breakfast. Forget OYO, go to Econolodge in Madras, Oregon! You'll be happier!
Stayed 1 night in Sep 2023
Response from Dewi on 13 Sept 2023
Hi, Amy! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Dewi

4/10 Poor

David

Travelled with family
Disliked: Amenities
Our room stink and they didn’t have our room we got 2 different rooms
Stayed 1 night in Aug 2023
Response from Ava on 13 Sept 2023
Hi, David! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Ava

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a quick and easy stay! Bed was comfy, room was clean and staff was friendly!
Stayed 1 night in Aug 2023
Response from Tim on 13 Sept 2023
Hi, Hannah! we are happy to hear you had a great time with us. Your precious words of gratitude have meant a great deal to us, and hope to serve you even better soon. Regards, Tim

4/10 Poor

Eric

Travelled with family
Disliked: Amenities
I know this property has low rates, but the ratings said it was clean so I took a chance and was disappointed. First, we were on vacation traveling with 3 kids, so needed three beds and when we got there the room with three beds was not able to be used since the A/C went out and it was over 100 degrees that day. Had to take a room with two beds and wasn't really offered another option or any kind of discount. The room was dirtier than expected. I grew up in cheap motels, but this really does need a better cleaning job and some fixes. Again, you get what you pay for, but not a good experience.
Stayed 1 night in Aug 2023
Response from Ava on 13 Sept 2023
Sincere Apologies, Eric! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Ava

4/10 Poor

Darla

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Did not know there was a fee to get a key for the room, was told I could get a refund and haven’t been able to do so
Stayed 1 night in Aug 2023
Response from Joey on 13 Sept 2023
We are sorry for the inconvenience caused to you, Darla! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey

2/10 Terrible

matthew

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
How parking lot smells like bleach there is a reason the rooms are so cheap.
Stayed 2 nights in Aug 2023

8/10 Good

Tyson

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ava on 12 Sept 2023
Thank you so much for the wonderful rating, Tyson! Hope to serve you soon with an even more happening stay. Regards, Ava

6/10 Okay

Benjamin

Nice people rooms are clean Good value for the price
Stayed 4 nights in Jul 2023
Response from Noah on 13 Sept 2023
Hi, Benjamin! Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay. Regards, Noah

8/10 Good

darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ava on 12 Sept 2023
Glad to see that you have rated us super, Darlene! Hope to serve you soon with an even more happening stay. Regards, Ava

6/10 Okay

Benjamin

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from Joey on 13 Sept 2023
Thank you so much for the positive rating, Benjamin! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Joey

2/10 Terrible

Leslie

Travelled with family
Disliked: Staff & service
They canceled my reservation at 10pm on the night we were checking in. When I asked the manager where he was going to put us, he screamed at me and hung up on me. Do not stay here!
Stayed 3 nights in Jul 2023
Response from Ava on 13 Sept 2023
Hi, Leslie! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Ava

2/10 Terrible

Ryan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place is literally a roach motel. We spent 10 minutes in our room because that is how long it took to find another room. The room smelled and there was a roach in the tub. The only positive thing I can say is the guy that checked me in was nice. I would not recommend this place to anyone.
Stayed 1 night in Jul 2023
Response from Joey on 13 Sept 2023
Apologies for the inconvenience caused, Ryan! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joey

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Ava on 12 Sept 2023
Thanks for the perfect rating, Robert! Looking forward to your continuous love and support. Regards, Ava

8/10 Good

Cheyla

Liked: Cleanliness, staff & service, property conditions & facilities
Good bang for your buck! Quiet, no one came knocking, clean, nice staff interaction! We did have trouble with our AC at night which seemed to probably be a custom setting because it blew cold all day.
Stayed 3 nights in Jul 2023
Response from Joey on 29 Jul 2023
Hi, Cheyla! We are elated to know that you liked our services. Regards, Joey

4/10 Poor

James

Stayed 1 night in Jul 2023
Response from Eva on 25 Jul 2023
Hi, James! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

2/10 Terrible

Kitty

Did not stay!! They over booked and we did not get room!!! Since traveling… that was a big disappointment and inconvenience
Stayed 1 night in Jul 2023
Response from Eva on 25 Jul 2023
We are extremely sorry to know this, Kitty! Thanks for notifying this concern to us. We will surely escalate this to the reliant team to take corrective action and to make sure it is not repeated in the future. Regards, Eva

2/10 Terrible

Jackson

Stayed 1 night in Jul 2023
Response from Dewi on 13 Sept 2023
Hi, Jackson! We regret the unpleasant experience you had with us. We are continuously working for improvements. Looking forward to serving you better. Regards, Dewi

2/10 Terrible

Kasey

Travelled with family
Overbooked by 20 rooms?!?! Turned away without a room and no where else to go. Now we have to worry about the charges that were already charged to my card.
Stayed 1 night in Jul 2023
Response from Eva on 25 Jul 2023
Hi, Kasey! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Eva

8/10 Good

Jay, Redmond

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It is always a very pleasant, simple and best rate experience when I stay at this location. Very accommodating.
Stayed 1 night in Jul 2023
Response from Eva on 20 Jul 2023
Great to hear this, Jay! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Eva

10/10 Excellent

Donijah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The family and staff that runs this motel are truly amazing. I arrived earlier than 3pm, and they were able to have the room ready by 12pm! I was traveling for work and stayed for over 20 days in July with a room attached kitchenette. This was the perfect affordable space to stay in. The bed was comfy, the shower was nice, the TV was a good size and the AC kept the summer heat out. It was everything I needed. I truly enjoyed my stay, If I’m ever this way again, I’d definitely return!
Stayed 20 nights in Jun 2023
Response from Eva on 20 Jul 2023
Thank you so much for the wonderful rating, Donijah! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Eva

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel clerk was very pleasant. The chairs provided in the room were comfortable.
Stayed 1 night in Jul 2023
Response from Ammy on 16 Jul 2023
Hi, Milton! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

6/10 Okay

Lacey

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It was ok
I would say the things that stand out the most when looking back on our stay would be the level of uncleanliness. The floors were not super clean. The blinds were filthy. And just the edges along the floor, and any surfaces along the wall hadn’t been cleaned. The air conditioner also wasn’t putting out cool air as well as it shouldn. it took us half the night just to cool it down in there enough to sleep.
Stayed 1 night in Jul 2023
Response from Eva on 10 Jul 2023
Hi, Lacey! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Eva

8/10 Good

Silas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Eva on 10 Jul 2023
Thanks for the perfect rating, Silas! Looking forward to your continuous love and support. Regards, Eva

4/10 Poor

Raymond

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Eva on 10 Jul 2023
Hi, Raymond! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

2/10 Terrible

Jeremy

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We ended up leaving after seeing the state of the room, the room was gross, stains on wall and headboard, the baseboard had a layer of dirt covering them, the floor had dead flies and had not been swept. felt like they just changed the sheets, put out new soap and called it good. I dont expect much from an 80 dollar room, we just wanted something clean to spend the night in, this was far from it. So we wen across the street to Inn At Cross Keys Station and got the clean room we wanted.
Stayed 1 night in Jun 2023
Response from Tim on 5 Jul 2023
Hi, Jeremy! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 Terrible

Kathy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond disgusting
Dirtiest place I’ve ever stayed. If I hadn’t been so tired after driving for 2 days, I’d have left. Phone & tv didn’t work, toilet roll holder was so rusty I thought I’d have to get a tetanus shot, walls & baseboards were disgusting. Couldn’t ever find a manager or anybody in the office.
Stayed 3 nights in Jun 2023
Response from Lisa on 30 Jun 2023
We are sorry to hear about your experience, Kathy! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon and we will ensure that you experience the comfort and hospitality we are known for. Regards, Lisa

4/10 Poor

Ashley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Barbara on 26 Jun 2023
Hi, Ashley! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

6/10 Okay

Crystal

Liked: Staff & service
Disliked: Property conditions & facilities
Bed and pillows seemed nice and clean. Bathroom was clean too. Doors didn’t close right, room is very dated, fridge was leaking water, no towels on second night. Had to go ask. I’d stay again, but definitely not the nicest place.
Stayed 1 night in Jun 2023
Response from Lisa on 24 Jun 2023
Hi, Crystal! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Lisa

6/10 Okay

Christopher

Stayed 3 nights in Jun 2023
Response from Lisa on 24 Jun 2023
Hi, Christopher! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Lisa

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Filthy room
Room was disgusting. My daughter found a bottle cap in the sheets leading us to question how often the sheets are changed. How does a bottle cap get between the fitted sheet and flat sheet if you just put new sheets on the bed? Bed spreads had large stains. The light and outlets between the two beds did not work. The microwave had dried food on it. The shower curtain rod dipped in the middle so the curtain would not spread across the tub to keep water in. There were stains in the walls. Veneer on the table is warped and peeling off the table. The only good thing was the friendly lady at the front desk.
Stayed 1 night in Jun 2023
Response from Ava on 21 Jun 2023
Hi, Guest! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Ava

6/10 Okay

Cheryl

Liked: Staff & service
Disliked: Property conditions & facilities
Room 26 needs repair
Stayed 1 night in Jun 2023
Response from Ava on 21 Jun 2023
We are extremely sorry to hear about this, Cheryl! We are working hard to deliver great service experience each time when someone visits our hotel. Looking forward to enhancing your experience with us. Regards, Ava

6/10 Okay

Cassidy, Whitefish

Travelled with pets, Travelled with partner
Liked: Staff & service
This motel had the friendliest staff! They were very kind and accommodating. We booked this place as it was dog friendly and had photos of a nice grass area. However, the dog area (not photographed) was in the back next to the dumpsters. There was a bunch of broken glass and scattered food bits so we had to take our pup elsewhere. The dog fee was also $20 cash instead of $10 as listed as a headsup for anyone with 30lb pups. A wall in our room also had something splattered at the bottom of it (we aren’t sure what it was but it looked like old food or vomit??) You get what you pay for I guess!
Stayed 1 night in Jun 2023
Response from Ava on 21 Jun 2023
We are sorry to disappoint you, Cassidy! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Ava

6/10 Okay

Ramona

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was very clean however it was also very outdated. shower curtain didn't work right, furniture was not in good shape.
Stayed 1 night in Jun 2023
Response from Ava on 21 Jun 2023
Thank you for your valuable feedback, Ramona! As per the feedback, it seems that you are not satisfied with our services. Be assured, we will strive to make your stay pleasant whenever you revisit us next time in the future. Have a great day! Regards, Ava

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff was awesome. Very polite Make sure to say hi to Rocky. Bed was very comfortable. Room was small but very comfortable.
Stayed 1 night in Jun 2023
Response from Ava on 21 Jun 2023
Hi Terry! We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Regards, Ava

2/10 Terrible

Loren

Stayed 1 night in Jun 2023
Response from Ava on 21 Jun 2023
Hi, Loren! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

6/10 Okay

Yasmine

Travelled with family
Check in was fast, wifi extremely fast, however, the room itself was run down, older motel. If you are staying for the night should be okay for the price.
Stayed 1 night in Jun 2023
Response from Ava on 21 Jun 2023
Hi, Yasmine! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Ava