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Reviews of SpringHill Suites by Marriott Madison

3 out of 5
SpringHill Suites by Marriott Madison
4601 Frey Street, Madison, WI

Reviews

9.6

Exceptional

Rating 10 - Excellent. 365 out of 440 reviews" "
Rating 8 - Good. 60 out of 440 reviews" "
Rating 6 - Okay. 10 out of 440 reviews" "
Rating 4 - Poor. 3 out of 440 reviews" "
Rating 2 - Terrible. 2 out of 440 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bonnie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious, clean and nicely laid out and I appreciated the walkable shopping, restaurants and even the Saturday Farmers Market.
Stayed 1 night in May 2024

8/10 Good

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Parking not included, hotel was nice but if you don’t want to pay an additional $20 per night, I have no idea where you would park
Stayed 3 nights in Feb 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything and we will be back. Nice size room, quiet, very clean, really good staff and nice breakfast. Nice location, parking option underground, $20 per night worked out great for us.
Stayed 2 nights in May 2024
Response from Silviya on 24 May 2024
Dear Michael, thank you for staying with us and taking the time to share your experience. We look forward to welcoming you again for another great stay!

8/10 Good

LINDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean place near restaurants and shops
Stayed 2 nights in Apr 2024
Response from Silviya on 22 May 2024
Dear Linda, thank you for staying with us and taking the time to leave a feedback. If you had experienced any issues during the stay, please let us know so we can address them. We hope to see you again and make your next stay the most enjoyable one!

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was super great and brand new! It was worth the price, and the breakfast was free and pretty tasty as far as continental breakfasts go. Parking was $20 for garage parking unless you want to park on the street by the hotel for free.
Stayed 1 night in May 2024
Response from Silviya on 20 May 2024
Dear Alex, thank you for staying with us and taking the time to share your experience! We really appreciate it and we hope to see you again!

10/10 Excellent

Merry, Black Creek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, new and pretty.
Stayed 1 night in May 2024
Response from Silviya on 20 May 2024
Thank you, Merry, for choosing Springhill Suites Madison and for taking the time to share your feedback. We really appreciate it and hope to see you again!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Silviya on 8 May 2024
Dear Justin, thank you for staying with us and taking the time to give us 5-star rating. We really appreciate it and hope to see you again!

10/10 Excellent

Abdyl

Stayed 2 nights in Apr 2024
Response from Silviya on 22 May 2024
Dear Abdyl, thank you for choosing Springhill Suites Madison and taking the time to leave your feedback. We truly appreciate it and we look forward to seeing you again!

10/10 Excellent

Anne

Travelled with family
Very nice quiet room. Enjoyed our stay.
Stayed 2 nights in Apr 2024
Response from Silviya on 29 Apr 2024
Dear Anne, thank you for choosing our hotel and taking the time to leave a review. We appreciate all the feedback from our guests and we hope to see you again!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
10 star visit. Clean and quiet rooms, friendly staff. I would definitely stay here again.
Stayed 1 night in Mar 2024
Response from Silviya on 8 Apr 2024
Thank you for your great feedback and we definitely hope to see you again!

10/10 Excellent

Catherine, Aledo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Silviya on 3 Apr 2024
Thank you for choosing our hotel and taking the time to leave a review. We are hoping to welcome you again!

10/10 Excellent

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, this was a beautiful high rise property in the middle of the city. A little difficult to find and navigate to get there, but the rooms were great! Our room had a great view of the surrounding hills and Lake Mendota, since we were on the top floor. My only suggestion might be to include a mirror and sink by the kitchen area so that if one family member was in the bathroom, the other would have a spot to get ready. Also, the pool heater was not working during our stay, and the grandkids were disappointed that they couldn’t go 2 out of our 3 day stay. However, we were compensated (by Expedia or the hotel, I’m not sure who) and received some money back for that inconvenience. Overall I was very happy with our stay. I just love these suites! Great breakfast too!
Stayed 2 nights in Mar 2024
Response from Silviya on 1 Apr 2024
Dear Gregory, thank you for taking the time to share your feedback about your recent stay at our hotel. We truly value the opinions of our guests and apologize for any inconveniences you may have experienced. We hope to have the opportunity to welcome you back and provide you with much-improved stay in the future.

10/10 Excellent

Adrienne

Stayed 2 nights in Mar 2024
Response from Silviya on 14 Apr 2024
Thank you for choosing to stay with us and taking the time to leave a review. We hope to see you again!

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was very cold, but the rest was great. Huge breakfast and the place was very clean and everyone was very polite.
Stayed 1 night in Mar 2024
Response from Silviya on 1 Apr 2024
Dear Brenda, thank you for sharing your feedback regarding the pool temperature during your recent stay and we sincerely apologize for any discomfort caused by the cold pool water. Our maintenance team is currently replacing the pool heater to ensure that the temperature is maintained at comfortable level and we hope that you will give us another chance to exceed your expectations on your next visit.Best regards,

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place to stay! We will return.
Stayed 1 night in Mar 2024
Response from Silviya on 18 Mar 2024
Dear Theresa, thank you for choosing our hotel and taking the time to leave a review. We are delighted to hear you had such a positive experience and we are hoping to welcome you again!

8/10 Good

Alyssa

Stayed 1 night in Feb 2024
Response from Silviya on 21 Mar 2024
Dear Alyssa, thank you for taking the time to share your feedback about your recent stay at our hotel. We truly value the opinions of our guests and apologize for any inconveniences you may have experienced. We hope to have the opportunity to welcome you back and provide you with much-improved stay in the future.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 2 nights in Mar 2024
Response from Silviya on 18 Mar 2024
Dear Elizabeth, thank you for choosing our hotel and taking the time to leave a review. We are delighted to hear you had such a positive experience and we are hoping to welcome you again!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Silviya on 26 Feb 2024
Thank you, Erica, for choosing our hotel and taking the time to give us a 10/10 rating. We greatly appreciate your feedback and are committed to providing the best possible experience for our guests. Looking forward to seeing you again!

6/10 Okay

Muriel

Stayed 1 night in Feb 2024
Response from Silviya on 16 Feb 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We truly value the opinions of our guests and apologize for any inconveniences you may have experienced. We hope to have the opportunity to welcome you back and provide you with much-improved stay in the future.

8/10 Good

Vanessa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room did not get cleaned on a daily basis
Stayed 4 nights in Feb 2024
Response from Silviya on 14 Feb 2024
Dear Vanessa, thank you for taking the time to share your feedback about your recent stay at our hotel. We truly value the opinions of our guests and apologize for any inconveniences you may have experienced. We hope to have the opportunity to welcome you back and provide you with much-improved stay in the future.

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve never stayed at a Springhill Suites version of Marriott and it was just excellent. We wish we could have stayed more than just one night.
Stayed 1 night in Feb 2024
Response from Silviya on 14 Feb 2024
Dear Michele, thank you for taking the time to share your positive experience at our hotel. We strive to provide exceptional service and create memorable experiences for our guests. We look forward to welcoming you back in the future for another wonderful stay!

10/10 Excellent

Margaret

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the middle of all the action! Very walkable to nearby shoppes and restaurants. Very quiet clean rooms. Everything you would expect from a five star hotel.
Stayed 2 nights in Feb 2024
Response from Silviya on 5 Feb 2024
Dear Margaret, thank you for choosing our hotel and taking the time to leave a review. We are delighted to hear you had such a positive experience and we are hoping to welcome you again!

10/10 Excellent

Pamela

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place is number 1 to us!! Everything about it rates number 1 as in the best!!
Stayed 1 night in Jan 2024
Response from Silviya on 1 Feb 2024
Dear Pamela,Thank you for choosing our hotel and taking the time to give us a 5-star rating. We greatly appreciate your feedback and are committed to providing the best possible experience for our guests. Looking forward to seeing you again!

10/10 Excellent

Giorgio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Silviya on 1 Feb 2024
Thank you, Giorgio, for choosing our hotel and taking the time to give us a 10/10 rating. We greatly appreciate your feedback and are committed to providing the best possible experience for our guests. Looking forward to seeing you again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
What a comfortable and warm place to stay in Madison. I can’t recommend this place highly enough. I just adore this place! ☺️
Stayed 1 night in Jan 2024
Response from Silviya on 1 Feb 2024
Dear Robert,Thank you for choosing our hotel and taking the time to leave a review. We are delighted to hear you had such a positive experience and we are hoping to welcome you again!

10/10 Excellent

Jim

Stayed 1 night in Jan 2024
Response from Silviya on 1 Feb 2024
Dear Jim,Thank you for taking the time to leave us a 5/5-star review. We appreciate the feedback and look forward to welcoming you back again soon. Safe travels,

10/10 Excellent

Sylvia

Stayed 2 nights in Jan 2024
Response from Silviya on 17 Jan 2024
Thank you for choosing our hotel and taking the time to give us a 5-star rating. We greatly appreciate your feedback and are committed to providing the best possible experience for our guests. Looking forward to seeing you again!

10/10 Excellent

Daryl

Travelled with partner
Stayed 1 night in Jan 2024
Response from Silviya on 17 Jan 2024
Thank you for choosing our hotel and taking the time to give us a 5-star rating. We greatly appreciate your feedback and are committed to providing the best possible experience for our guests. Looking forward to seeing you again!

2/10 Terrible

William

Stayed 1 night in Jan 2024
Response from Silviya on 1 Feb 2024
Dear William, thank you for staying with us and taking the time to leave a review. We sincerely apologize for any inconvenience or dissatisfaction you may have experienced during your stay. We want to make it right for you and we would appreciate the opportunity to discuss your concerns in more detail.

10/10 Excellent

Hollie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel
We travel often and love this hotel. Staff is amazing and very friendly. Rooms and common areas are always clean. We enjoy the pool and the fitness gym. The breakfast is always delicious and the staff is on top of things and friendly.
Stayed 3 nights in Dec 2023
Response from Silviya on 17 Jan 2024
Thank you for staying with us and taking the time to write a review. We appreciate your loyalty and we are delighted to hear you enjoyed your stay. We look forward to seeing you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected Christmas miracle
Stayed during the holidays because the family accommodations fell through. Instead of feeling disappointed at not being on-site with my relatives, I was so comfortable, the rooms were so clean and well-appointed, the breakfast was delicious. It was a surprise Christmas present I didn’t expect.
Stayed 1 night in Dec 2023
Response from Silviya on 17 Jan 2024
Thank you for choosing our hotel and taking the time to leave a review. We are delighted to hear you had such a positive experience and we are hoping to welcome you again!

10/10 Excellent

Cynthia, Wheaton

Stayed 3 nights in Dec 2023
Response from Silviya on 1 Feb 2024
Dear Cynthia, thank you for taking the time to leave us a 5/5-star review. We appreciate the feedback and look forward to welcoming you back again soon. Safe travels,

10/10 Excellent

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellently maintained facility, pleasant ambience, good location.
Stayed 2 nights in Dec 2023
Response from Silviya on 17 Jan 2024
Thank you for choosing our hotel and taking the time to write a review. We are delighted to hear you had such a positive experience and we are looking forward to seeing you again!

10/10 Excellent

JULIE, MANKATO

Stayed 1 night in Dec 2023
Response from Kathryn on 18 Dec 2023
Dear Julie, Thank you for taking the time to leave us a 5/5-star review. We appreciate the feedback and look forward to welcoming you back again soon. Safe travels,

10/10 Excellent

Dale

Stayed 2 nights in Dec 2023
Response from Kathryn on 11 Dec 2023
Hi Dale , Thank you for taking the time to leave us a 10/10 review. We appreciate the feedback and look forward to welcoming you back again next time you are in Madison. Safe travels ,

10/10 Excellent

Louise

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing and comfortable
Stayed 1 night in Nov 2023
Response from Kathryn on 28 Nov 2023
Dear Louise , Thank you for taking the time to leave us a 5/5-star review. We appreciate your feedback and look forward to welcoming you back again soon. Safe travels,

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 4 nights in Nov 2023
Response from Kathryn on 28 Nov 2023
Dear Greg, Thank you for taking the time to leave us a 5/5-star review. We appreciate your feedback and look forward to welcoming you back again soon. Safe travels,

8/10 Good

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedding smelled good. Pull out couch was not comfortable.
Stayed 1 night in Nov 2023
Response from Kathryn on 21 Nov 2023
Hi Katherine , Thank you for taking the time to leave us a 4/5-star review. We appreciate your feedback and look forward to welcoming you back again next time you are in Madison.Warm regards ,

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Did not like having to pay $20 to park.
Stayed 2 nights in Nov 2023
Response from Kathryn on 20 Nov 2023
Hi Julie, Thank you for taking the time to leave us a 5/5-star review. We appreciate your feedback and look forward to welcoming you back to Madison again soon. Warm regards ,

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kathryn on 20 Nov 2023
Hi Kenneth , Thank you for taking the time to leave us a 10/10 review. We appreciate your feedback and look forward to welcoming you back to Madison again soon. Warm regards ,

10/10 Excellent

Chaim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and well maintained
Stayed 1 night in Nov 2023
Response from Kathryn on 20 Nov 2023
Hi Chaim , Thank you for taking the time to leave us a 5/5-star review. We appreciate your feedback and look forward to welcoming you back to Madison again soon. Warm regards ,

6/10 Okay

George Lucien

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I would have rated this stay 4 stars except for the fact that I was promised a wakeup call and it never materialized, which jeopardized my flight out of Madison.
Stayed 4 nights in Nov 2023
Response from Kathryn on 20 Nov 2023
Hi George, Thank you for taking the time to leave us a review. I am sorry to hear about the missing wakeup call. We appreciate your feedback as a way to improve and look forward to welcoming you back to Madison again soon.Warm regards ,

10/10 Excellent

Pamela

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel!! Beautiful, clean, classy, wonderful ppl, great breakfast. We will always stay here while in Madison!
Stayed 1 night in Oct 2023
Response from Kathryn on 1 Nov 2023
Hi Pamela, Thank you for taking the time to leave us a 5/5-star review. We appreciate your feedback and look forward to welcoming you back again soon. Safe travels,

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kathryn on 30 Oct 2023
Dear Monica,Thank you for taking the time to leave us a 4/5-star review. We appreciate the feedback and look forward to welcoming you back again next time you are in Madison.

10/10 Excellent

FADI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay, very clean and comfortable room. Complimentary breakfast is a very nice addition.
Stayed 1 night in Oct 2023
Response from Kathryn on 23 Oct 2023
Dear Fadi , Thank you for taking the time to leave us a 5/5-star review. We appreciate the feedback and look forward to welcoming you back again soon.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Kathryn on 17 Oct 2023
Hi Joseph, Thank you for taking the time to leave us a 5/5 review. We appreciate the feedback and look forward to welcoming you back again next time you are in Madison. Safe travels ,

8/10 Good

Ayla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Kathryn on 11 Oct 2023
Dear Ayla , Thank you for taking the time to leave us a 8/10 review. We look forward to welcoming you back next time you are in Madison. Safe travels,

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected.
Stayed 1 night in Oct 2023
Response from Kathryn on 10 Oct 2023
Hi Paul, Thank you for taking the time to leave us a 5/5-star review. We appreciate your feedback and look forward to welcoming you back again next time you are in Madison. Safe travels,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kathryn on 2 Oct 2023
Dear Valued Guest, Thank you for taking the time to leave us a 10/10 we appreciate the feedback and look forward to welcoming you back again next time you are in Madison.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Kathryn on 26 Sept 2023
Hi Michael, Thank you for taking the time to leave us a 10/10 review we appreciate the feedback and look forward to welcoming you back to The SpringHill Suites Madison next time you are in town. Safe travels ,