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Reviews of Zaha Al Madina Hotel

Zaha Al Madina Hotel
As Salam Rd., As Suqya Dist., Madinah, Madinah

Reviews

7.6

Good

Rating 10 - Excellent. 41 out of 101 reviews" "
Rating 8 - Good. 26 out of 101 reviews" "
Rating 6 - Okay. 14 out of 101 reviews" "
Rating 4 - Poor. 8 out of 101 reviews" "
Rating 2 - Terrible. 12 out of 101 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Farouk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk are very nice and helpful. The cleaning guys are friendly and cooperative. I will recommend for all of my family and friends. 💯
Stayed 14 nights in Mar 2024
Response from hamad on 15 Apr 2024
Dear guest ... We thank you for choosing Zaha Al Madina Hotel. Your comment is important to us, and we promise you to provide the best services and we strive to satisfy you.

6/10 Okay

Cherno

Travelled with partner
The service was lacking. The room wasn’t clean for the 7 nights we stayed there.
Stayed 7 nights in Mar 2024
Response from hamad on 15 Apr 2024
Dear guest ... We thank you for choosing Zaha Al Madina Hotel. Your comment is important to us, and we promise you to provide the best services and we strive to satisfy you.

4/10 Poor

Abdulhakim

Stayed 4 nights in Mar 2024
Response from hamad on 29 Apr 2024
Dear guest ... We thank you for choosing Zaha Al Madina Hotel. Your comment is important to us, and we promise you to provide the best services and we strive to satisfy you.

6/10 Okay

MWAFAK

Stayed 5 nights in Mar 2024
Response from hamad on 19 Apr 2024
Dear guest ... We thank you for choosing Zaha Al Madina Hotel. Your comment is important to us, and we promise you to provide the best services and we strive to satisfy you.

10/10 Excellent

Lahsen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and stuff very welcoming and helpful
Stayed 2 nights in Mar 2024
Response from hamad on 15 Apr 2024
Dear guest ... We thank you for choosing Zaha Al Madina Hotel. Your comment is important to us, and we promise you to provide the best services and we strive to satisfy you.

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its my second time to visit medina and choose Zaha hotels , either medina or Munwara , both are very good and close to masjed nabawi . Special thanks to Yazeed the receptionist Mahmoud el seaady .. Thanks again
Stayed 3 nights in Mar 2024
Response from hamad on 15 Apr 2024
Dear guest ... We thank you for choosing Zaha Al Madina Hotel. Your comment is important to us, and we promise you to provide the best services and we strive to satisfy you.

10/10 Excellent

Murtaza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful and nice. Close to restaurant and shops. £200 deposit hold but returned at checkout time. Good thing is they give you extra time on Friday upon request, you can checkout after jumma namaz in Harram. Breakfast was included and lovely. Distance from Harram is 12 mins walk, slow walk. No complaints, I recommend this hotel.
Stayed 3 nights in Feb 2024
Response from hamad on 13 Mar 2024
Dear guest ... We thank you for choosing Zaha Al Madina Hotel. Your comment is important to us, and we promise you to provide the best services and we strive to satisfy you.

10/10 Excellent

Faraz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Issues with the bus timings
Bus timings were a bit. They just need to increase the bus frequency.
Stayed 4 nights in Feb 2024
Response from hamad on 26 Feb 2024
Dear guest ... We thank you for choosing Zaha Al Madina Hotel. Your comment is important to us, and we promise you to provide the best services and we strive to satisfy you.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Absolutely a waste of money
So I decided to stay here for 4 days. The problem is the lack of maintenance. The hotel does not care. Our room window did not close properly and there was noise coming in. At night it got cold because of the window and my family got sick. The washroom was disgusting. It has not been clean for a long time. The only positive I can say is the breakfast, but for the price I paid it is not worth it. It is also quite a distance from the Masjid Al Nawabi. Do not book this hotel. it is not worth it.
Stayed 4 nights in Feb 2024
Response from hamad on 26 Feb 2024
Dear guest ... We thank you for choosing Zaha Al Madina Hotel. Your comment is important to us, and we promise you to provide the best services and we strive to satisfy you.

10/10 Excellent

Rafiqul

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 3 nights in Jan 2024
Response from hamad on 26 Feb 2024
Dear guest ... We thank you for choosing Zaha Al Madina Hotel. Your comment is important to us, and we promise you to provide the best services and we strive to satisfy you.

10/10 Excellent

Yasser

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing is good
Stayed 3 nights in Jan 2024
Response from hamad on 26 Feb 2024
Dear guest ... We thank you for choosing Zaha Al Madina Hotel. Your comment is important to us, and we promise you to provide the best services and we strive to satisfy you.

8/10 Good

Ejaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Masjid Nabawi
Stayed 3 nights in Jan 2024
Response from hamad on 26 Feb 2024
Dear guest ... We thank you for choosing Zaha Al Madina Hotel. Your comment is important to us, and we promise you to provide the best services and we strive to satisfy you.

2/10 Terrible

Rizwan

Stayed 3 nights in Jan 2024
Response from hamad on 26 Feb 2024
Dear guest ... We thank you for choosing Zaha Al Madina Hotel. Your comment is important to us, and we promise you to provide the best services and we strive to satisfy you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, bathroom hard to use with open shower but staff very friendly and helpful.
Stayed 8 nights in Dec 2023
Response from hamad on 26 Feb 2024
Dear guest ... We thank you for choosing Zaha Al Madina Hotel. Your comment is important to us, and we promise you to provide the best services and we strive to satisfy you.

4/10 Poor

Ali

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Super noisy wall mounted Air Conditioners. and also annoying machine around the property. Staff not friendly.
Stayed 2 nights in Jan 2024
Response from hamad on 26 Feb 2024
Dear guest ... We thank you for choosing Zaha Al Madina Hotel. Your comment is important to us, and we promise you to provide the best services and we strive to satisfy you.

10/10 Excellent

Abdullahi

Liked: Amenities
Zaha has friendly and welcoming staff
Stayed 3 nights in Dec 2023
Response from hamad on 26 Feb 2024
Dear guest ... We thank you for choosing Zaha Al Madina Hotel. Your comment is important to us, and we promise you to provide the best services and we strive to satisfy you.

4/10 Poor

Misba

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Ziyaad

Stayed 1 night in Dec 2023

8/10 Good

Ali

Liked: Staff & service
Disliked: Cleanliness, room comfort
Decent hotel, but Mattress is shocking.
Good hotel overall as it gives you an opportunity for a decent 15 minute walk to masjid nabwi, however the hotel really needa to improve their cleanliness in toilets especially. Secondly, the mattress felt like I was lying down on a rock hard flat surface, didnt feel like a matteess at all. But good value for money I guess and the Pakistani restaurant jus 2 minute walk away helps you with those curry cravings. However, make sure you are physically fit to do the 15-20 minute walk (one way).
Stayed 6 nights in Dec 2023

6/10 Okay

Ahmed

Travelled with family
Liked: Property conditions & facilities
Best location for shopping
It was near to Nabawi Mosque and for shopping.
Stayed 1 night in Nov 2023

10/10 Excellent

Yasmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023

8/10 Good

Pervez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to the Haram (Prophet's Mosque) with reasonable pricing and unforgettable breakfast.
Stayed 2 nights in Nov 2023
Response from hamad on 5 Dec 2023
Dear guest... We thank you for choosing Zaha Al Madinah Hotel. Your comment is important to us, and we promise to provide you with the best services, as we strive to satisfy you.

8/10 Good

Fasahat

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It's just a little walk from Haram. Breakfast is in next door building.
Stayed 4 nights in Nov 2023
Response from hamad on 28 Nov 2023
Dear guest... We thank you for choosing Zaha Al Madinah Hotel. Your comment is important to us, and we promise to provide you with the best services, as we strive to satisfy you.

6/10 Okay

Mohammad

Liked: Staff & service
Needs more cleaning services.
Stayed 1 night in Oct 2023
Response from hamad on 29 Oct 2023
Dear guest... We thank you for choosing Zaha Al Madinah Hotel. Your comment is important to us, and we promise to provide you with the best services, as we strive to satisfy you.

10/10 Excellent

Mohamed

Stayed 4 nights in Sep 2023
Response from hamad on 5 Nov 2023
Dear guest... We thank you for choosing Zaha Al Madinah Hotel. Your comment is important to us, and we promise to provide you with the best services, as we strive to satisfy you.

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The recipients Albaraa he was very welcoming and friendly also others were very friendly , when I needed something in a minute they send it to my room , just the shower area need to be a little bigger , definitely I will go back and also close to the haram with 10 mins walking , between the haram and the hotel several supermarkets and stores and restaurant , convenient location and the price was amazing ,Thanks again to Albaraa and other staff Ali
Stayed 2 nights in Sep 2023
Response from hamad on 9 Oct 2023
Dear guest... We thank you for choosing Zaha Al Madinah Hotel. Your comment is important to us, and we promise to provide you with the best services, as we strive to satisfy you.

10/10 Excellent

Feroz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Umrah
Close to main Nabawi Mosque, shops, restaurants
Stayed 4 nights in Sep 2023
Response from hamad on 5 Oct 2023
Dear guest... We thank you for choosing Zaha Al Madinah Hotel. Your comment is important to us, and we promise to provide you with the best services, as we strive to satisfy you.

10/10 Excellent

USMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
its a good hotel, just the water pressure was low in the toilet, it will take 10-15 mins to walk to Masjid, on the way there are many many shops, there is a very good pakistani restaurant near the hotel. i read previous reviews where people said there is an egyptian man incharge of breakfast who is not nice to people so i was scared at first but during my stay there was no egyptian man instead there was a very nice guy who was very respectable and polite.
Stayed 3 nights in Sep 2023
Response from hamad on 25 Sept 2023
Dear guest... We thank you for choosing Zaha Al Madinah Hotel. Your comment is important to us, and we promise to provide you with the best services, as we strive to satisfy you.

6/10 Okay

Mohammad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
While checking in to the hotel, we were informed that a 200 riyal security deposit was required to receive the keycard to enter the hotel. No where on Expedia nor the hotels website was this listed, so it caught me rather off guard. I had asked for a no smoking room accommodation and while it was honored, when walking into the hotel room, a wave of residual cigarette smoke was very apparent, making it incredibly difficult to breath rest. It took hours for the air to clear up with both the AC running and the windows open. Overall a 3/5 experience.
Stayed 1 night in Jul 2023
Response from hamad on 25 Jul 2023
Dear guest... We thank you for choosing Zaha Al Madinah Hotel. Your comment is important to us, and we promise to provide you with the best services, as we strive to satisfy you.

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 3 nights in Jul 2023
Response from hamad on 14 Jul 2023
Our dear guest Ahmed:-We thank you for choosing Zaha Al Madinah Hotel. Your comment is important to us, and we promise to provide you with the best services, as we strive to satisfy you.

4/10 Poor

Ameen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The management and staff was very unfreindly. No room service , no space in room and above all not worth the money you spend on this property
Stayed 3 nights in Jul 2023
Response from H on 11 Jul 2023
Dear guest... We thank you for choosing Zaha Al Madinah Hotel. Your comment is important to us, and we promise to provide you with the best services, as we strive to satisfy you.

10/10 Excellent

Washimul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
all side very good.
Stayed 2 nights in May 2023
Response from hamad on 11 Jul 2023
Dear guest... We thank you for choosing Zaha Al Madinah Hotel. Your comment is important to us, and we promise to provide you with the best services, as we strive to satisfy you.

10/10 Excellent

Abdisitar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent , clean and professional service thanks
Stayed 2 nights in Apr 2023

10/10 Excellent

ZAHID, NORTH BELLMORE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel, staff was great walking distance to Masjid e nabwi taxis are available 24/7. Recomended.
Stayed 4 nights in Apr 2023

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely fantastic service
Stayed 2 nights in Mar 2023

8/10 Good

SABIHA, glenview

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient.
Stayed 1 night in Feb 2023

4/10 Poor

piar

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property is located about 15 mins walk from the masjid. However, if you just want to grab some food that's a good half hour walk away, as a minimum. We stayed for three night's in which the room was not cleaned once. We ran out of toilet paper and it was easier for us to buy it than find someone to replace it. The safety box did not work until an engineer came and slapped it. Little worrying that there is a master code that he could have used to open it. On check-out day, the master key was needed as my belongings was locked and the batteries ran out, which delayed our check out - they rang to remind us that we had to check out. The bellboy was really good, allowed us to safely store our luggage when we had to check-out at 12pm as there was no opportunity to pay for late check-out. Our flight wasn't until 7pm, which allowed us to visit the masjid one last time.
Stayed 3 nights in Feb 2023

4/10 Poor

Sam

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were very nice front desk were very very helpful. The hotel is in very bad shape the toilet was broken the air conditioner broken the location is on a very busy street very noisy
Stayed 5 nights in Feb 2023

8/10 Good

Mohammad

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023
Response from hamad on 28 Nov 2023
Dear guest... We thank you for choosing Zaha Al Madinah Hotel. Your comment is important to us, and we promise to provide you with the best services, as we strive to satisfy you.

10/10 Excellent

Fariha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

8/10 Good

Mohamed

Travelled with family
Liked: Staff & service
Rather old hotel and the room stank of cigarette smoke. The breakfast was excellent!
Stayed 1 night in Feb 2023

8/10 Good

Adil, Upper Darby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience.. takes 12 mins walk to Prophet Mosque.
Stayed 2 nights in Jan 2023

2/10 Terrible

Eman

Stayed 3 nights in Jan 2023

2/10 Terrible

Robiul

10/10 Excellent

Mohamedjuned

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 star
It’s ok
Stayed 1 night in Dec 2022

2/10 Terrible

Nadeem

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing

2/10 Terrible

Fahim

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like there

2/10 Terrible

Nadeem

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like anything there.it was a terrible experiance of my life.
Stayed 3 nights in Dec 2022

8/10 Good

Md Nizamul

Liked: Cleanliness, property conditions & facilities, room comfort
It was good stay only the housekeeping service should be done without asking for it . The location was good only 1 km from masjid al nawabi and the room was spacious.
Stayed 4 nights in Nov 2022

10/10 Excellent

Laela

Stayed 5 nights in Nov 2022