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Reviews of Saja Al Madinah Hotel

4 out of 5
Saja Al Madinah Hotel
King Faisal Street, Northern Central Zone, Madinah

Reviews

8.0

Very good

Rating 10 - Excellent. 108 out of 264 reviews" "
Rating 8 - Good. 77 out of 264 reviews" "
Rating 6 - Okay. 42 out of 264 reviews" "
Rating 4 - Poor. 20 out of 264 reviews" "
Rating 2 - Terrible. 17 out of 264 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

ossama

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect
Stayed 3 nights in May 2024
Response from Saja Al-Madinah on 11 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Ahmad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Saja for 5 days and had a really nice experience throughout our stay. Walkable to Masjid Nabawi so we didn’t have to rush for Salah times. Would recommend for families and couples. The staff were really nice. They even gave us an upgrade to the upper levels with bigger rooms. Would stay again whenever in Medina.
Stayed 5 nights in Apr 2024
Response from Saja Al-Madinah on 11 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 Terrible

Hina

Travelled with family
Washroom tub was so filthy
Stayed 1 night in May 2024
Response from Saja Al-Madinah on 6 May 2024
Dear Guest,Thank you for taking the time to share your feedback. Your comments have been shared with the staff so that they are aware of your problems and make sure to satisfy you next time. We look forward to welcoming you again at Saja Al Madinah HotelSincerely,

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to haram and very clean
Stayed 2 nights in Apr 2024
Response from Saja Al-Madinah on 4 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Tanveer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Saja Al-Madinah on 29 Apr 2024
Dear Guest,Thank you for the great rating.! We hope to see you again very soon.Sincerely,

10/10 Excellent

Fatouma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Saja Al-Madinah on 24 Apr 2024
Dear Guest,Thank you for the great rating.! We hope to see you again very soon.Sincerely,

10/10 Excellent

Abdil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent, close to haram, always had a sweet scent, as soon as i called the front dest they brought what ever i needed, good variety for breakfast, nothing is missing from being in a 5 star many times.
Stayed 5 nights in Apr 2024
Response from Saja Al-Madinah on 21 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Afruza

Stayed 2 nights in Feb 2024
Response from Saja Al-Madinah on 18 Apr 2024
Dear Guest,Thank you for the great rating.! We hope to see you again very soon.Sincerely,

8/10 Good

SARAH

Liked: Cleanliness
Disliked: Property conditions & facilities
Clean beds and sheets
Stayed 1 night in Apr 2024
Response from Saja Al-Madinah on 16 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Sade

Stayed 4 nights in Mar 2024
Response from Saja Al-Madinah on 30 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Salman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay in this hotel. I will be back here again.
Stayed 2 nights in Mar 2024
Response from Saja Al-Madinah on 2 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Fardowsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 minutes walk to the Prophets mosque
Stayed 4 nights in Mar 2024
Response from Saja Al-Madinah on 1 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Halima

Liked: Cleanliness, staff & service, property conditions & facilities
Everything nice
Stayed 3 nights in Mar 2024
Response from Saja Al-Madinah on 1 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Amina

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The room for the hotel was comfortable and clean. The location is quite convenient to the Prophet’s Mosque. I have a mixed feeling with this hotel based on their staff. On arrival, the staff who completed our check-in was kind and hospitable. However, I tried to speak to another staff at reception (Faris) and he was rude and to some extent discriminatory. He refused to acknowledge or check on my request and said I should speak to the lady next to him but I observed him speaking to multiple males very kindly after me. I questioned whether his response to me was that way because I am female, black or not older. I spoke to another reception staff on his opposite (male) who assisted. I am quite surprised at his behavior and recommend the hotel advice and train their staff to acknowledge, assist and treat all jguests equally regardless of race or gender.
Stayed 2 nights in Mar 2024
Response from Saja Al-Madinah on 1 Apr 2024
Dear guest,We would like to sincerely apologize for any inconvenience or dissatisfaction you felt during your stay at our hotel. We strive to provide the highest level of service and hospitality, and it appears we did not live up to your expectations.We are deeply sorry for any inconvenience caused and would like to address the issue . Your comments have been shared with the staff so that they are aware of your problems and make sure to satisfy you next time. We look forward to welcoming you again at Saja Al Madinah HotelSincerely,

10/10 Excellent

Fahad

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Saja Al-Madinah on 26 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Mostafa

Disliked: Amenities
Closed and very easy access to the Mosque. The pictures does not reflect the property
Stayed 1 night in Mar 2024
Response from Saja Al-Madinah on 26 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Saif

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to masjed al nabawi
Stayed 1 night in Mar 2024
Response from Saja Al-Madinah on 25 Mar 2024
Dear Guest,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Poor

Imdad Ali

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property was about 5 to 7 minutes to the Prophet’s Mosque in Madina. The property is not well maintained as it is old. The AC was not working and it took the reception to even look into this and than they sent a AC mechanic who just cleaned the filter. This did not solve the problem and we were without a proper AC for 5 days of our complete trip. The reception also does not understand reservations. Our Expedia reservation was clearly booked with a room with 4 beds and we paid for that 4th bed as in a bigger room. They did provide us a room with 5 beds as a make shift, although our booking was done 5 months in advance and they provided us a room with the AC not working. That is poor service by front office, reception staff and the hotel management. The hotel management should focus on good customer service, keeping the hotel maintained to its adequate 4 star standards which they claim to have. Else the 4 star rating should drop to a 3 star or 2 star and the price will drop with the drop of the star rating. Poor room quality, poor customer service at the reception front office
Stayed 4 nights in Mar 2024
Response from Saja Al-Madinah on 25 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Adrees

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 4 nights in Mar 2024
Response from Saja Al-Madinah on 12 Apr 2024
Dear Guest,Thank you for taking the time to share your rating. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

N

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Saja Al-Madinah on 15 Mar 2024
Dear Guest,Thank you for the great rating.! We hope to see you again very soon.Sincerely,

6/10 Okay

Zainub

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Saja Al-Madinah on 8 Mar 2024
Dear Guest,Thank you for taking the time to share your rating. We hope to welcome you back to our hotel very soon!Sincerely,

4/10 Poor

Frishta

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was expecting a lot from this hotel, considering the rate but aside from SOME friendly staff like Faris, there is nothing good about this hotel. 1. Property - very run down and not very well maintained. 2. Wifi - doesnt' work most of the time, had to work in PST timezone and no-one was around to help get connected. 3. Showers and drain system doesn't work. 4. Breakfast is so so at BEST. I would recommend only staying here if you get it super cheap.
Stayed 2 nights in Mar 2024
Response from Saja Al-Madinah on 7 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. Your comments have been shared with the staff so that they are aware of your problems and make sure to satisfy you next time. We look forward to welcoming you again at Saja Al Madinah HotelSincerely,

10/10 Excellent

Fardin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room but during check out unfortunately, we had to wait for 30 mins outside of our hotel room to bring our luggage’s downstairs as the room lock wasn’t working. But overall a very good and a pleasant stay. 8.5/10
Stayed 3 nights in Feb 2024
Response from Saja Al-Madinah on 6 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Mehmet

Travelled with family
Liked: Staff & service
Very close location.
Stayed 2 nights in Feb 2024
Response from Saja Al-Madinah on 3 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Nazrul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Feb 2024
Response from Saja Al-Madinah on 3 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Mir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were some admin issues by the hotel, which was embarassing for my family to say the least, and their compensation for this would be well below expectation. A,C was making a noise overnight. But other than this it was very nice, great staff, clean, spacious, great location
Stayed 2 nights in Feb 2024
Response from Saja Al-Madinah on 27 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback. Your comments have been shared with the staff so that they are aware of your problems and make sure to satisfy you next time. We look forward to welcoming you again at Saja Al Madinah HotelSincerely,

2/10 Terrible

Mohamed

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We had some issues with this hotel in terms of cleanliness and the smell of the rooms. We had to change our executive room because a constant cooking smell was coming through the vents, like we were in a kitchen. We asked reception to look into this but they just gave us air freshener. The rooms are dirty and dated, we moved a bedside table for more space and found dirt and fake lashes under it. When we moved rooms we were downgraded to a quadruple room , very disappointing. The hallways smelt like food and cigarettes too, we think people cook food in their rooms and housekeeping use air fresheners to mask the smell. The lifts are terribly slow and always had to wait minutes for them to come. A major refurbishment is needed. This is definitely not a 4* hotel and we will tell all our friends and family to avoid at all costs.
Stayed 3 nights in Jan 2024
Response from Saja Al-Madinah on 25 Feb 2024
Dear guest,We would like to sincerely apologize for any inconvenience or dissatisfaction you felt during your stay at our hotel. We strive to provide the highest level of service and hospitality, and it appears we did not live up to your expectations.We are deeply sorry for any inconvenience caused and would like to address the issue . Your comments have been shared with the staff so that they are aware of your problems and make sure to satisfy you next time. We look forward to welcoming you again at Saja Al Madinah HotelSincerely,

2/10 Terrible

Hamza

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Saja Al-Madinah on 27 Feb 2024
Dear guest,We would like to sincerely apologize for any inconvenience or dissatisfaction you felt during your stay at our hotel. We strive to provide the highest level of service and hospitality, and it appears we did not live up to your expectations.We are deeply sorry for any inconvenience caused and would like to address the issue . Your comments have been shared with the staff so that they are aware of your problems and make sure to satisfy you next time. We look forward to welcoming you again at Saja Al Madinah HotelSincerely,

10/10 Excellent

Sumaira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel got upgraded for free , staff really good
Stayed 4 nights in Feb 2024
Response from Saja Al-Madinah on 25 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

kholilur

Elevator services very slow
Stayed 2 nights in Feb 2024
Response from Saja Al-Madinah on 22 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback. Your comments have been shared with the staff so that they are aware of your problems and make sure to satisfy you next time. We look forward to welcoming you again at Saja Al Madinah HotelSincerely,

10/10 Excellent

Mashkoor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and Service were excellent. Transportation was every half hour to Haram 24 hours.
Stayed 2 nights in Feb 2024
Response from Saja Al-Madinah on 25 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Mrs iffat

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have booked this hotel second time fory umrha very close to mosque quite staff is very friendly 24hour reception desk help available room quite big nice clean everything is perfect definitely recommend to family and friends to book saja al madina for umrha or any other occasions
Stayed 6 nights in Feb 2024
Response from Saja Al-Madinah on 19 Feb 2024
Dear Guest,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Maryam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Saja Al-Madinah on 21 Feb 2024
Dear Guest,Thank you for the great rating.! We hope to see you again very soon.Sincerely,

8/10 Good

Sahar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean rooms And clean lobby Overall very nice ambiance and had a lovely stay
Stayed 1 night in Feb 2024
Response from Saja Al-Madinah on 19 Feb 2024
Dear Guest,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Mohamed, Cairo

Travelled with family
Liked: Cleanliness, staff & service, amenities
It’s very close to the haram and staff is very friendly and supportive
Stayed 1 night in Feb 2024
Response from Saja Al-Madinah on 14 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Umar

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Over crowded, not enough elevators.
Stayed 2 nights in Dec 2023
Response from Saja Al-Madinah on 12 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback. Your comments have been shared with the staff so that they are aware of your problems and make sure to satisfy you next time. We look forward to welcoming you again at Saja Al Madinah HotelSincerely,

6/10 Okay

Ammar

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was clean. The staff are nice and welcoming. The elevator was terrible, prepare to wait for 15-20 mins to get down from your room or up to your room.
Stayed 3 nights in Feb 2024
Response from Saja Al-Madinah on 10 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback. Your comments have been shared with the staff so that they are aware of your problems and make sure to satisfy you next time. We look forward to welcoming you again at Saja Al Madinah HotelSincerely,

8/10 Good

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made you fell at home and you got a feeling as if you are being looked after. They sometimes go out of their way to help
Stayed 3 nights in Feb 2024
Response from Saja Al-Madinah on 14 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Saeed Ul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay their was good.
Stayed 3 nights in Feb 2024
Response from Saja Al-Madinah on 8 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

seema

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from the masjid,staff is friendly, clean,just washrooms need to put glass door at the shower are because after shower the washroom gets wet and it is very dangerous person can slip and fall and should keep wiper to dray the floor after shower
Stayed 3 nights in Jan 2024
Response from Saja Al-Madinah on 6 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback. Your comments have been shared with the staff so that they are aware of your problems and make sure to satisfy you next time. We look forward to welcoming you again at Saja Al Madinah HotelSincerely,

8/10 Good

Amran

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is very convenient and comfortable although the property has a policy of not confirming the stay till a day before your arrival which was strange. And also the staff aren’t as forthcoming with their hospitality and seemed not happy working there
Stayed 4 nights in Jan 2024
Response from Saja Al-Madinah on 6 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback. Your comments have been shared with the staff so that they are aware of your problems and make sure to satisfy you next time. We look forward to welcoming you again at Saja Al Madinah HotelSincerely,

8/10 Good

Akhtar

Stayed 5 nights in Dec 2023
Response from Saja Al-Madinah on 2 Feb 2024
Dear Guest,Thank you for the great rating.! We hope to see you again very soon.Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jan 2024
Response from Saja Al-Madinah on 26 Jan 2024
Dear Guest,Thank you for the great rating.! We hope to see you again very soon.Sincerely,

10/10 Excellent

Anas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Response from Saja Al-Madinah on 25 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Shabbir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for ladies entrance from gate # 328 to the Prophet’s Mosque.
Stayed 4 nights in Jan 2024
Response from Saja Al-Madinah on 24 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Tariq

Liked: Staff & service
Stayed 4 nights in Jan 2024
Response from Saja Al-Madinah on 24 Jan 2024
Dear Guest,Thank you for the great rating.! We hope to see you again very soon.Sincerely,

8/10 Good

Abdul

Travelled with family
Liked: Staff & service, amenities
Overall it was very convenient
Stayed 3 nights in Dec 2023
Response from Saja Al-Madinah on 23 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Imran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best price for its location, Clean rooms, nice space.
Stayed 4 nights in Jan 2024
Response from Saja Al-Madinah on 21 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Abdul

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property offered good customer service. But this property itself needs some serious TLC. Also management should be much stricter to guests smoking in the non smoking rooms and areas.
Stayed 3 nights in Jan 2024
Response from Saja Al-Madinah on 21 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. Your comments have been shared with the staff so that they are aware of your problems and make sure to satisfy you next time. We look forward to welcoming you again at Saja Al Madinah HotelSincerely,

8/10 Good

Hind

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor had some spots, and ac was very loud and hard to control
Stayed 5 nights in Jan 2024
Response from Saja Al-Madinah on 19 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. Your comments have been shared with the staff so that they are aware of your problems and make sure to satisfy you next time. We look forward to welcoming you again at Saja Al Madinah HotelSincerely,