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Reviews of MADEN Hotel-مادن

5 out of 5
MADEN Hotel-مادن
King Fahad Street, Central Area, Madinah

Reviews

7.4

Good

Rating 10 - Excellent. 7 out of 26 reviews" "
Rating 8 - Good. 9 out of 26 reviews" "
Rating 6 - Okay. 6 out of 26 reviews" "
Rating 4 - Poor. 2 out of 26 reviews" "
Rating 2 - Terrible. 2 out of 26 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Rafiqul

Good
Stayed 2 nights in Oct 2023

8/10 Good

mohammed

Stayed 6 nights in Apr 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Floors 11 and 12 are exclusive for those who book through another website. Other rooms (which were given to us at first) were of a much lower quality in terms of room size, bed quality and size, and no coffee machine. We had to wait for the manager for a couple of hours to change our rooms to any in the 11th or 12th floor which eventually happened. I'm contacting Expedia customer support regarding this discrimination.
Stayed 1 night in Apr 2021
Response from DM on 24 Apr 2021
Dear Guest, Greetings from Al Nokhba Royal inn Hotel Maidnah, We would like to inform you that the floor no.11 and 12 are Executive floor and other floors quality is high, we gave upgrade to executive floor 11th and 12th when you requested to our FOM . hope to see you again

8/10 Good

Waleed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and comfortable Staff are friendly Location was near the mosque Parking was unfortunately paid
Stayed 2 nights in Feb 2021

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2020

6/10 Okay

Medhat

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Over Rates - but Good location
Beds were uncomfortable. Room was extremely noisy, street construction can be heard inside the room, neighbors noise (Even their door bell) can be also heard, definitely rooms are not well sealed. Housekeeping response is very slow, we called for room cleaning and they didn’t come. We requested extra towels several times but they never brought them. Called for concierge to pick up our luggage for check out they said it will take them some time to come, so I had to carry the bags myself. Breakfast variety is excellent, but food quality is average. ventilation in the restaurant is extremely bad, so every time we went there our cloths catch the smell. No wifi was working in the hotel, not in the room- not in the reception... very annoying! The mattresses and pillows were extremely uncomfortable. Furniture and toilets extremely outdated. It gets very messy when you take a shower. Front office staff can disappear sometimes. Good things: location is 5 minutes walk to Haram and to ladies entry to mosque. 4 beds in the room was very nice. Room A/C was very nice. Water pressure in shower is good. The minibar fridge Cooling is extremely good. Elevator staff are very nice and helpful. Baskin Robins is available in the lower floor (though it was closed most of the time).
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
The parking of cars is expensive and not included in reservation, although its included in the application of expedia !!
Stayed 1 night in Jan 2020

10/10 Excellent

muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

2/10 Terrible

Suzan, Jeddah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I come to first time and It’s was so dirty, and so rude !!
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Noisy neighbors Most rooms has more people from its capacity
Stayed 1 night in Jun 2018

10/10 Excellent

Muhammad tahir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

MARWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large rooms and close to haram
Nice place with great location.. the room was spacious and could accmodate up to 6 people
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location , near to Haram Happy with the services
Stayed 5 nights in Jun 2017

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
yes its very comfortable and close to masjid and
yes its very comfortable and close ny masjid and shopping

8/10 Good

Ibrahim, Egypt

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant stay
The hotel is close to female prayer gate, clean, breakfast buffet with a lot of variety

10/10 Excellent

alhaji nasiru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel , nice people and fair price
Hotel was good and Mr Ayman was very helpful , only problem was checking in took a long time as hotels.com booking ref and thier own internal ref is different but any way it was sorted out. Given a bigger room

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is this a 5 Star Hotel? NO NO NO NO NO 5 times NO
I booked this hotel thinking it's a 5 star hotel so service and rooms will be up to standard! I was wrong! BAD POINTS 1) I went to reception desk and asked for a porter - the Arab staff could not understand - there were 2 of them and I passed my Expedia booking confirmation print out. They could not make out anything of it - even when I pointed out the reference number. I told them it was booked more than a month back and its confirmed. They took ages to get me a Porter (as they only know the word Bell Boy for them) - whilst Taxi driver waited over half an hour!!! They told me for the booking I need to see Reservations manager as it's not on their system! I told them search by my name BUT they refused to listen. The reservation manager was on lunch so I had to wait. When the reservation manager came (Waqas) he was very helpful he went to desk and found my booking on the system! There was another Arab worked who came at same time as Waqas and he was very good as well as he could communicate well enough to figure out my situation. 2) We got our room after over an hour wait!!! 3) Room was not clean and there were pins on the floor which are fatal for any Diabetic person! Room decor very poor worn down. Nothing was 5 star except for the lifts! 4) All staff very slow and looked fed up!

10/10 Excellent

Ayman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

AHMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2021

10/10 Excellent

Mohammed

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2021

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
تقيم الفندق
الفندق جيد جدا ولاكن الخدمة والنظافة سيئة جدا .
Stayed 2 nights in Jun 2017

6/10 Okay

mohammed

Disliked: Staff & service
تاخر بتسجيل الدخول حب خشوم عشان تنزل للمواقف فطور لا باس به السحور سيّء مع مرتبة الشرف الموقع رائع سرعة تسجيل الخروج الغرفة فسيحة (غرفة لاربع أشخاص)
Stayed 2 nights in Jun 2017

8/10 Good

firas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق راقي ..يعيبه مواقف السيارات
الفندق جميل جدا ..وديكورات الغرفة راقية جدا ومن افضل ما شاهدته بفنادق المدينة ..مساحة الغرفة صغيرة وهذا طبيعي تقريبا .كل ماتحتاجه من محلات تجارية تقع بجوار الفندق ...الذي يعيب هذا الفندق هي المواقف الخاصة بسيارات النزلاء ...حيث ان مبنى الفندق مشترك مع فندقين آخرين ..فتكون من المحظوظين ان حصلت على موقف لسيارتك الخاصة ...وهذا يعتبر مشكلة كبيرة لمن ينزل به ولديه سيارة ..
Stayed 1 night in Apr 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
الهيلتون
للاسف ندمت اللي حجزت ع دا الفندق

6/10 Okay

ABDALZIZ S

Disliked: Cleanliness, staff & service, property conditions & facilities
تجربة جيدة
الفندق والعاملين فيه جيد ينقصه النظافه في الغرف واهتمام اكبر في الاثاث وديكورات الحمام القرب من الحرم جيد لاتتوفر عربات للنزلاء كافية كخدمة لكبار السن والاطفال مثل باقي الفنادق خدمة الحقائب تحتاج اهتمام اكبر من ذلك