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Dear guest
thanks for your recent visit to concorde dar Al Kheer. While we are delighted to hear that you enjoyed the great location.
we appreciate your feedback and hope to welcome you back
No room cleaning servise except if guest is also in the room
Curtain fell down , they wouldn’t fix it except if the guest is in the room
Carpet smells
Bed old and dirty
Food looks really bad and not clean
Only advantage is it’s close to Haram
Verified traveller
Stayed 3 nights in Dec 2018
Response from Sabri on 17 Dec 2018
Dear Sir,
First of all we would like to thank you for choosing Concorde dar al kheer for your accommodation. It is very important for us to receive our guests' comments about their stay with us in order to improve our service quality better and better constantly. We sadly understand from your comment that your accommodation has not met your expectations. We are sincerely sorry that we could not reflect our international service attitude to your kind selves. We assure you we are going to share your comment with all our team members and reconsider their training and make the necessary betterment as soon as possible. We thank you again for sparing your precious time and sharing your very objective thoughts with us. We are going to be more than happy to welcome you again at Concorde dar al kheer in the nearest future and receive your up-to-date comments about our hotel.
Sincerely,
Sabri Souayeh General Manager
Hotel is steps away from Masjid Nabwi, hotel senior management is very accomodating. Provided us free parking. Good size room, very convenient. Only issues is cleaning staff not bother to make your room single time, replace tosels and touletories even in five days.
Safyan Akram
Stayed 3 nights in Jun 2018
Response from Sabri on 2 Feb 2019
Thanks for staying with us. We appreciate your feedback.
very close to ladies gate, clean.
Only problem is lift very slow and congested.
Amr
Stayed 3 nights in Dec 2017
8/10 Good
Verified traveller
1 Jan 2018
Liked: Cleanliness, staff & service
The hotel is going through renovations
Location is good
However the elevator system is bad and inefficient. While there are 6 elevators they are not linked. So you have to call almost all of them and then this slows the whole operation with many rides stopping at floors where people took something else.
Breakfast is ok for the value.
Dear Valued Guest, Warmest greetings from Concorde Dar Al Kheer. It was good to know that we could give quality service to you during your stay with us and I am happy to know that you liked and enjoyed your stay. One of our biggest advantage is located close to Haram Naboui . We are looking forward to have you here soon. Best Regards, Sabri Souayeh General Manager