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Reviews of SureStay Plus Hotel by Best Western Warner Robins AFB

2.5 out of 5
SureStay Plus Hotel by Best Western Warner Robins AFB
102 Rigby Drive, Warner Robins, GA

Reviews

8.2

Very good

Rating 10 - Excellent. 291 out of 656 reviews" "
Rating 8 - Good. 212 out of 656 reviews" "
Rating 6 - Okay. 86 out of 656 reviews" "
Rating 4 - Poor. 43 out of 656 reviews" "
Rating 2 - Terrible. 24 out of 656 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gwendolyn, Bellevue

Travelled with group
Liked: Cleanliness, staff & service
Staff was super friendly and accomodating.
Stayed 2 nights in Apr 2024

6/10 Okay

Elizabeth

Travelled with partner
Disliked: Staff & service
Our door would stick and you had to ram it with your entire body to open, no other rooms available to switch to. Staff is not the friendliest. Breakfast was nice. Rooms were average, nothing spectacular. For the money, you get what you pay for. Wheelchair accessible room but hard to get in shower with sink in the way. Fridge in bathroom and place to hang clothes in bathroom. Only supply you with 2 towels, 1 hand towel, 2 wash clothes. Ice machine broke, have to walk around hotel for ice. Could hear people in room next door.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Raymond

Stayed 4 nights in Feb 2024

10/10 Excellent

matilda deloris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was VERY clean and staff was pleasant. Daily house cleaning. Cannot understand the negative reviews. Probably from people who need to be recognized. The bed was sooooo comfortable. As soon as we got home we called SERTA and got the same mattress. We will always, always stay at Best Western. Although we are on the friends and family plan with Hilton, nothing was available and we are so glad. Otherwise we would have missed out on this gem. Thank you for such a pleasant stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Trixia Anne Marie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay at the hote. It’s also convenient and accessible to all.
Stayed 4 nights in Feb 2024

6/10 Okay

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very combi
The room very confortable and clean
Stayed 1 night in Dec 2023

8/10 Good

Rashad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Alethea

Stayed 2 nights in Dec 2023

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness
Stayed 1 night in Dec 2023

4/10 Poor

Veronica

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There were bugs in the bathroom. The blow dryer fell off the wall. The toilet handle fell off as well.
Stayed 6 nights in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable bed
Room was clean, check in was quick. No elevator which kinda sucked, but that was fine. Just needed to place to stop as I was tired.
Stayed 1 night in Nov 2023

10/10 Excellent

anita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We enjoyed a good night's sleep at sure stay. The area is safe. We could walk next door to the restaurant.
Stayed 1 night in Nov 2023

8/10 Good

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel. As I travel infrequently I prefer cleanliness. This facility meets or exceeds the standards.
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Angela, Cleveland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Monica Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Check-in and check-out was easy. Room was clean but a slight musty odor. Large handicapped bathroom. Breakfast was standard but very good. Cigarette canister outside was full so a few cigarette butts on the ground. Would stay again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Morrissa

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 2 nights in Sep 2023

10/10 Excellent

Andrew

Friendly and quiet clean room 💪
Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Shunteria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Aug 2023

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, amenities
It was quite. But A person was on stairways smoking and left trash that was still there the next day.
Stayed 2 nights in Aug 2023

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
A friend uses this hotel as well.
Stayed 1 night in Aug 2023

6/10 Okay

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
homeless people sleeping in open stairways
Stayed 4 nights in Jul 2023

2/10 Terrible

PaQuita

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Highly Upset
We changed rooms twice for ants... I'm highly upset never had this issue and i stay here every time i come here... Never again
Stayed 1 night in Jul 2023

10/10 Excellent

AVERY, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jul 2023

10/10 Excellent

Steven

Stayed 5 nights in Jun 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs serious maintenance
Checking inn - apparently bothered the attendant. The room I was giving was not cleaned. Bed was used and bathroom had towels on the floor. Second room had a strange oder.
Stayed 1 night in Jun 2023

10/10 Excellent

Barry

Liked: Cleanliness
U

8/10 Good

Janeen

Business traveller
Liked: Cleanliness
Had a kitchen and staff cleaned daily but kitchen area could use a lot of work. Pots old and unusable. Electric range only had one working burner.
Stayed 4 nights in Jun 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Daren

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room we stayed in was mediocre. The sink would not drain and the a/c unit didn't cool the room down. The lobby and interior hallways appeared clean, but the stairways and exterior corridor leading to our room reeked of cigarettes and a soured odor.
Stayed 1 night in May 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely perfectly clean
Stayed 1 night in May 2023

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, awesome shower head and pressure; comfortable beds; friendly staff; would gladly stay again
Stayed 1 night in May 2023

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting family so one night stay. Comfortable beds.
Stayed 1 night in May 2023

10/10 Excellent

Bernitta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Yolanda

Stayed 2 nights in May 2023

10/10 Excellent

Michael

Business traveller
Liked: Staff & service, property conditions & facilities
Awesome Place!!
Stayed 4 nights in May 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023

10/10 Excellent

Daniel

Stayed 2 nights in Apr 2023

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit far from Interstate. Lots of restaurants nearby
Stayed 1 night in Apr 2023

8/10 Good

Cortavius

Stayed 1 night in Mar 2023

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service
The desk clerk was very nice and helpful
Stayed 1 night in Mar 2023

10/10 Excellent

darrow

Stayed 1 night in Feb 2023

8/10 Good

Tunyu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and clean. It didn’t have an elevator which I was unaware. The juice machines were not working for breakfast and they did not have any bottled waters or cold beverages for a substitute. We could only have the hot coffee. The hotel front desk ladies were very nice and professional.
Stayed 1 night in Jan 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern furniture and a very nice spacious bathroom. An excellent “2star” hotel.
Stayed 1 night in Jan 2023