Exterior

Reviews of Holiday Inn Express Hotel & Suites Macon-West, an IHG Hotel

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 72 out of 144 reviews" "
Rating 8 - Good. 33 out of 144 reviews" "
Rating 6 - Okay. 18 out of 144 reviews" "
Rating 4 - Poor. 9 out of 144 reviews" "
Rating 2 - Terrible. 12 out of 144 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Joy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was ok. I killed a spider in our room, sheets were stained. Location was no ideal but the room was quiet. Stain on the floor in the bathroom as well. I requested to change my form of payment and the lady did not know how to do that.
Stayed 1 night in May 2024
Response from Manager on 27 May 2024
Hello Joy, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Good

Mariah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Mariah, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location & friendly
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 26 Apr 2024
Hi Richard,Thank you for your positive feedback about our hotel's location and the friendliness of our staff! We're delighted to hear that you enjoyed our convenient location and had a pleasant interaction with our team members. Ensuring a welcoming and hospitable environment for our guests is our priority, and we're thrilled that we met your expectations in this regard. Thank you for choosing our hotel, and we look forward to welcoming you back again soon!

10/10 Excellent

Bruce

Liked: Amenities
Love this place!!
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 23 Apr 2024
Hi Bruce,We're thrilled that you love our hotel. Providing a positive and enjoyable experience for our guests is our top priority, and we're delighted that you had such a great time with us. We value your feedback and look forward to welcoming you back for another fantastic stay.

8/10 Good

Patricia

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Good breakfast selection. Friendly front counter staff. Stayed 2 nights. Had to ask for bathroom to be cleaned when first arrived and had to ask for towels, wash clothes for 2nd night. Both request were responded to promptly.
Stayed 2 nights in Apr 2024
Response from Guest Relation Management on 23 Apr 2024
Hi Patricia,Thank you for sharing your feedback about your recent two-night stay with us. We appreciate your comments about our breakfast selection and the friendly service provided by our front counter staff. We're also glad to hear that our team responded promptly to your requests and addressed the issues you encountered. Your feedback is important to us, and we will use it to improve our procedures and ensure a more seamless experience for our guests. We appreciate your understanding and hope to have the opportunity to better serve you during your next visit.

10/10 Excellent

Ashwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, Clean Room
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 23 Apr 2024
Hi Ashwin,Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you enjoyed your large and clean room during your visit. Ensuring our guests' comfort and providing a clean environment is important to us, and we're pleased that you had a positive experience with us. We appreciate your patronage and look forward to welcoming you back for another enjoyable stay.

6/10 Okay

Haley

Business traveller
Roaches
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 16 Apr 2024
Hi Haley,Thank you for your feedback regarding your recent stay at our hotel. We take reports of pests seriously, and we will immediately address this matter with our pest control team to investigate and resolve the situation promptly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Rande

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional, polite and prompt. Facility was bright and clean. Very quiet. The best nights sleep while away from home.
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Rande,We are glad to hear that you had a restful stay with us and that our team provided excellent service. Your kind words about the cleanliness and tranquility of our facility are truly appreciated. We hope to welcome you back for another peaceful stay in the future.

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Bruce,We're pleased to hear you found great value during your stay. Your feedback is appreciated as we strive to exceed guest expectations. Thank you for choosing our hotel for your accommodation needs.

10/10 Excellent

Tilda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so nice. I’m in a wheelchair and the lady working the breakfast was so helpful. She was above and beyond kind.
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Tilda,We are pleased to hear that you had a positive interaction with our staff, especially during breakfast service. Our team strives to provide exceptional service to all guests. Your kind words will be appreciated and shared with the team.

10/10 Excellent

Ruanay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 10 Apr 2024
Hi Ruanay,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees are always friendly. Nice clean rooms.
Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello michael,We are pleased to hear that our staff left such a positive impression on you during your stay. Maintaining cleanliness is a top priority for us, and we are glad you found your room satisfactory. Your feedback is valuable to us, and we hope to welcome you back soon.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 3 Apr 2024
Hi Shannon,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

8/10 Good

Frances R

Stayed 1 night in Mar 2024
Response from Guest Relation Management on 18 Apr 2024
Hi Frances,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 29 Mar 2024
Hi Nina,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 Okay

Margaret J

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No ice in the ice machines. When I asked what time check out was the guy pointed and said read the sign
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 26 Mar 2024
Hi Margaret,Thank you for sharing your feedback with us. We will address the issue with the ice machines to ensure that they are regularly stocked to meet the needs of our guests. Additionally, we will review our staff training procedures to ensure that all team members are providing helpful and courteous assistance to our guests at all times. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Michael,We appreciate your positive feedback and are delighted to hear that you enjoyed your stay with us. Our team works hard to ensure all guests have a pleasant experience. If you have any further comments or suggestions, please don't hesitate to reach out. Thank you for choosing our hotel for your visit.

4/10 Poor

Philip

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
People running and screaming in the lobby and halls at 1 in the morning and then again at 630 am. Would like to be able to actually sleep.
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Philip, We apologize for any disturbance you experienced during your stay. Your feedback has been noted, and we recommend reaching out to our management team directly to address this matter further. Your comfort is our top priority, and we hope you will give us another opportunity to provide you with a peaceful stay.

10/10 Excellent

Willard

It was a nice check-in
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Willard,We are pleased to hear that your check-in experience was enjoyable. Thank you for sharing your feedback with us!

2/10 Terrible

ashley, nashville

Travelled with family and small children
Booked a room while traveling. Got a confirmation email. Showed up and there were no rooms available and he forgot to call us to let us know. 9pm with a 5 year old and we were scrambling to find a hotel to stay the night as many of the local hotels were sold Out as well.
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello ashley, We apologize for any inconvenience you experienced during your recent stay. Your feedback is valuable to us and will be shared with the team for improvement. We recommend contacting our management team directly to discuss your experience further. Thank you for bringing this to our attention.

10/10 Excellent

buster

Business traveller
Liked: Cleanliness, staff & service, amenities
My air didn't work
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello buster,We apologize for any inconvenience you experienced during your stay. Please reach out to our management team to discuss this matter further and ensure a more comfortable future visit. Your feedback is valuable to us in improving our services.

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Except for the bathroom which could use some updating but wasn't too bad it was clean and I would stay again.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 4 Mar 2024
Hi Daniel,Thank you for taking the time to share your feedback with us. We appreciate your honest and constructive comments regarding your recent stay. We're glad to hear that despite the bathroom needing some updating, you found it clean and overall, your stay was satisfactory. Your feedback is valuable to us as it helps us identify areas for improvement. We will certainly take your comments into consideration as we continue to enhance our facilities to provide an even better experience for our guests. Thank you for choosing our hotel, and we appreciate your understanding as we strive to make improvements based on your feedback.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar 2024
Hello Judy,We're delighted to hear you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to welcome you back in the future for another wonderful experience.

10/10 Excellent

Mary

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar 2024
Hello Mary,We're thrilled to hear that you enjoyed your stay with us! We hope to welcome you back soon for another fantastic experience.

10/10 Excellent

Celeste

Great
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 1 Mar 2024
Hi Celeste,We're delighted to hear that you had a great stay with us! Your satisfaction is our top priority, and we're thrilled that we could provide you with an enjoyable experience. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Twan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice and clean
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 1 Mar 2024
Hi Twan,Thank you for your positive feedback! We're delighted to hear that you found our facilities nice and clean. Providing a welcoming and tidy environment is a top priority for us, and it's great to know that we met your expectations. We appreciate you choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Alex

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, no smell. But outside needs a lot of gardening and landscaping.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 1 Mar 2024
Hi Alex,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found your accommodations clean and without any unpleasant odors. Maintaining a clean and welcoming environment for our guests is one of our top priorities, and we're glad that our efforts were noticeable during your stay. We understand the importance of maintaining a visually appealing and well-maintained exterior, and we will certainly address this matter promptly to enhance the overall appearance of our surroundings. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.

8/10 Good

RICHARD

Stayed 5 nights in Feb 2024
Response from Manager on 27 Feb 2024
Hello RICHARD,We are excited to hear you enjoyed your stay with us! If you have any further feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon for another fantastic experience!

6/10 Okay

Patricia

Travelled with family
Disliked: Cleanliness
Room was not clean
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 22 Feb 2024
Hi Patricia,Thank you for your feedback regarding your recent stay at our hotel. Rest assured, I'll personally ensure that our housekeeping team addresses this promptly to ensure such lapses don't recur. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

MICAH

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff was friendly and nice. The grounds were well lit at night. The rooms were okay, but there was signs of age that needed to be addressed. The shower and shower curtain were dirty and had mold on the outside edges of the shower. The hand soap dispenser was broken. Looked like a water leak occurred in the past and they did a poor job fixing it; this was in room 207 if the owner or company want to address these issues. The tub faucet had just as much water flowing there as the shower head while taking a shower.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 20 Feb 2024
Hi Micah,Thank you for taking the time to share your feedback with us. While we're pleased to hear that you found our staff friendly and the grounds well-lit, we're deeply sorry for the issues you encountered during your stay. Please know that we take your feedback seriously, and we will address the issues you raised with our maintenance and housekeeping teams immediately to ensure they are resolved promptly. We're committed to providing a comfortable and enjoyable experience for all our guests, and we appreciate you bringing these matters to our attention. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the room next to the fitness facility and close to the lobby. It was pretty noisy. Other than that my stay was awesome.
Stayed 2 nights in Feb 2024
Response from Guest Relation Management on 20 Feb 2024
Hi Karen,Thank you for sharing your feedback with us. We're glad to hear that overall, you had an awesome stay with us! Your comfort is important to us, and we understand the importance of a peaceful environment for a restful stay. We'll take your feedback into consideration as we strive to improve our guests' experiences. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future.

8/10 Good

John

Stayed 1 night in Feb 2024
Response from Guest Relation Management on 20 Feb 2024
Hi John,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

8/10 Good

Mark, Okeechobee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 20 Feb 2024
Hi Mark,We're delighted to hear that you found our hotel to be clean and that our staff provided friendly service! Maintaining a welcoming and comfortable environment for our guests is a top priority for us, and we're thrilled that we met your expectations in these areas. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future.

6/10 Okay

Sam

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
There was a very musty smell to the room, and a peanut shell and used contact on the floor, so it wasn’t carefully clean. The breakfast options seemed very limited/not refilled or overcooked. We’ve definitely stayed at better Holiday Inns.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 16 Feb 2024
Hi Sam,Thank you for your feedback regarding your recent stay at our hotel. Providing clean and well-maintained accommodations is fundamental to our service, and I assure you that we take your feedback seriously. We will address these cleanliness issues with our housekeeping team to ensure that our rooms are thoroughly cleaned and inspected before guests arrive. We will also review our breakfast offerings and take immediate steps to ensure that there are sufficient options available for our guests and that the food is prepared to the highest standards. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Charlotte

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rock
Upon are arrival we were told they don’t have any more rooms! I had previously called to verify our reservation and was told I had a reservation. I told them are arrival would be about an hour. They did finally give us a room! The room was fine. The breakfast was awful. The whole hot food bar was cold like the warmers were not even turned on. There was no muffins or danishes, no yogurt and spoiled milk! I stay in a lot of Holiday Inns but this was below there standards.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 16 Feb 2024
Hi Charlotte,Thank you for your feedback regarding your recent stay at our hotel. Rest assured, we take your feedback seriously, and we will address these issues with our front desk and breakfast staff to prevent similar incidents from occurring in the future. Additionally, we will review our reservation and communication processes to ensure that such discrepancies are avoided. Thank you for bringing these matters to our attention, and we hope to have the opportunity to improve your impression of our hotel in the future.

10/10 Excellent

Jung yuan

Stayed 1 night in Feb 2024
Response from Guest Relation Management on 16 Feb 2024
Hi Jung yuan,Thank you so much for awarding us a perfect rating! We are absolutely thrilled to hear that your experience was outstanding. Your satisfaction is our ultimate goal, and we are delighted to have met your expectations in every aspect. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relation Management on 15 Feb 2024
Hi Tara,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 15 Feb 2024
Hi Robert,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern facility
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 13 Feb 2024
Hi James,We're thrilled to hear that you found our facility clean and modern! Maintaining a fresh and up-to-date environment for our guests is important to us, and we're glad that we could meet your expectations in this regard. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 13 Feb 2024
Hi Denise,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room and hotel exceeded my expectations. Breakfast was terrible. There wasn't even coffee, and when I asked for more, I was ignored.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 13 Feb 2024
Hi Timothy,Thank you for your feedback regarding your recent stay at our hotel. We're thrilled to hear that the room and hotel exceeded your expectations. Your feedback regarding the lack of coffee and the unresponsiveness of our staff is concerning, and we will address this issue with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't stay there, they woild clean room. We showed up, checked in went to our room which had food on the floor. We asked them to vacumn the room and they refused so we checked out. I need money returned.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 13 Feb 2024
Hi John,Thank you for your feedback regarding your recent stay at our hotel. We will address this matter with our housekeeping team to ensure that all rooms are thoroughly cleaned and maintained to our high standards. Additionally, we will review our policies to ensure that situations like this are handled more effectively in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Kaitlyn

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Kaitlyn, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 7 Feb 2024
Hi Joan,Thank you so much for awarding us a perfect rating! We are absolutely thrilled to hear that your experience was outstanding. Your satisfaction is our ultimate goal, and we are delighted to have met your expectations in every aspect. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.

10/10 Excellent

Sherri

Stayed 1 night in Feb 2024
Response from Guest Relation Management on 6 Feb 2024
Hi Sherri,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Jan 2024
Response from Guest Relation Management on 30 Jan 2024
Hi Robert,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

10/10 Excellent

MARY, RUSKIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2024
Response from Guest Relation Management on 16 Jan 2024
Hi Mary,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had a very good stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!

8/10 Good

roger a

Stayed 1 night in Jan 2024
Response from Guest Relation Management on 16 Jan 2024
Hi Roger,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

8/10 Good

Orhan

Liked: Cleanliness, staff & service, property conditions & facilities
Outdoor Spotlight shining right at window
The landscaping outdoor spotlight shined right at our window in room 129 and was a real nuisance to sleep in even with the shade down. Would have requested to switch rooms but at 11pm didn’t want to deal with it.
Stayed 1 night in Jan 2024
Response from Guest Relation Management on 11 Jan 2024
Hi Orhan,Thank you for your feedback regarding your recent stay at our hotel. Please rest assured that we are addressing the situation immediately to ensure that future guests do not encounter similar inconveniences. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

Ruth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relation Management on 12 Jan 2024
Hi Ruth,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.