Exterior

Reviews of Country Inn & Suites by Radisson Macon West

2.5 out of 5
Country Inn & Suites by Radisson Macon West
4717 Chambers Road, Macon, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 457 out of 806 reviews" "
Rating 8 - Good. 198 out of 806 reviews" "
Rating 6 - Okay. 77 out of 806 reviews" "
Rating 4 - Poor. 30 out of 806 reviews" "
Rating 2 - Terrible. 44 out of 806 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Frank, Sherman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not realize that the time had changed, and therefore my booking was for the next evening. Without the help of the young woman working at the counter in the hotel, I would’ve been out that money. Although Expedia did refund my money, it took almost 30 minutes.
Stayed 1 night in May 2024
Response from Manager on 24 May 2024
Hello Frank,We appreciate you taking the time to share your recent experience. Our staff is always willing to assist in situations like these to ensure our guests have a pleasant stay. Your feedback helps us improve our services for future visits. Thank you for choosing our hotel, and we hope to welcome you back soon.

10/10 Excellent

dorri

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Still waiting for my deposit to be refunded.
Stayed 2 nights in May 2024
Response from Manager on 23 May 2024
Hello dorri, Thank you for sharing your experience with us. Please contact our management for assistance with your deposit refund inquiry.

10/10 Excellent

Luther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 23 May 2024
Hello Luther,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are glad you had a great time with us, and we look forward to serving you again.

6/10 Okay

Aaron

Travelled with partner
Disliked: Cleanliness, staff & service
Towels were stained. Pillows were tiny. Breakfast was advertised being more than what it actually was. No way to add choice points to account after not booking using points. Staff did not know how to help.
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Aaron, We appreciate your feedback and will share your comments with our team for future improvements. Should you have any further concerns, please reach out to management directly. We value your input and hope to welcome you back for a better experience.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and newer. Would return for an overnight.
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Jennifer,We're thrilled to hear you found our hotel clean and new. We look forward to welcoming you back for another comfortable stay in the future.

4/10 Poor

Edward

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Manager on 18 May 2024
Hello Edward,We appreciate you taking the time to review your stay with us. If there were any specific concerns you'd like to share from your visit, please feel free to reach out to us directly. We value your feedback and aim to continuously improve our guests' experience.

6/10 Okay

James

Liked: Property conditions & facilities
Staff member attempted to enter room unprompted around 9 am waking up and scaring the crap out of my girlfriend and I. Checkout was not until noon.
Stayed 1 night in May 2024
Response from Manager on 15 May 2024
Hello James, We apologize for any inconvenience you experienced. Rest assured, we take our guests' privacy seriously and have addressed this matter with our team to prevent any recurrence in the future. Your feedback is valuable to us, and we appreciate you bringing this to our attention.

8/10 Good

connie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 15 May 2024
Hello connie, We appreciate you taking the time to share your recent stay experience with us. Should you have any further comments or concerns, please don't hesitate to contact us directly. We look forward to welcoming you back in the future for an even better stay!

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel and staff was excellent. The surrounding hotels are a little suspect, but not too bad. very nice, clean, updated, and hospitable hotel. Would easily stay here again
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Susan,We are thrilled to hear that you had an excellent experience during your stay with us and enjoyed our clean, updated facilities and hospitable staff. Your kind words mean a lot to us, and we hope to welcome you back soon for another wonderful stay.

2/10 Terrible

Cameron

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not again
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Cameron, We are sorry to hear that your experience did not meet your expectations. Your feedback is important to us for future improvements. Thank you for bringing this to our attention.

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in good parking restaurants available close by.
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Dale,We're delighted to hear you found our check-in process smooth and enjoyed the convenience of our parking facilities. It's great that you were able to explore the nearby dining options during your stay. Should you have any further feedback or suggestions, please feel free to share them with us.

8/10 Good

Jim

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Manager on 18 Apr 2024
Hello Jim, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello John,We are pleased to hear that you enjoyed a peaceful stay with us. Your comfort is important to us, and we're glad you found the atmosphere tranquil. If you have any more feedback to share, please don't hesitate to reach out to us.

8/10 Good

Erik

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was decent
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello Erik,We appreciate your feedback and are glad you found your stay to be satisfactory. We strive to continually improve our services and hope to welcome you back in the future for an even better experience. Thank you for choosing to stay with us.

10/10 Excellent

Tracy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly and great breakfast! Also appreciated the late checkout.
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Tracy,We're delighted to hear you enjoyed our cleanliness, friendly service, and breakfast offerings. It's great to know you found value in our late checkout option as well. Your positive feedback is truly appreciated and we hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Tyrone

Stayed 2 nights in Apr 2024
Response from Manager on 30 Apr 2024
Hello Tyrone,We're elated to hear that you enjoyed your stay with us! Your satisfaction is our top priority, and we look forward to welcoming you back soon for another excellent experience.

6/10 Okay

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Ricky,We appreciate your positive feedback and are delighted to hear you had a pleasant experience during your stay. Your satisfaction is our top priority, and we hope to welcome you back in the future for another enjoyable visit.

10/10 Excellent

Srey

Stayed 3 nights in Mar 2024
Response from Manager on 23 Apr 2024
Hello Srey,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon!

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 5 Apr 2024
Hello Patty,Thank you for choosing to stay with us! We appreciate your positive rating and hope to welcome you back again soon.

8/10 Good

Donald

Stayed 1 night in Mar 2024
Response from Manager on 16 Apr 2024
Hello Donald, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for a great stay!
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Ruben,We're delighted to hear you had a pleasant experience during your stay with us. Your positive feedback is greatly appreciated and we hope to welcome you back in the future for another enjoyable visit.

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very clean, great location
Stayed 3 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Joseph,We appreciate your kind words about the cleanliness and location of our hotel. Your feedback is valuable to us as we strive to provide a high standard of service for all our guests. If you have any other comments or suggestions, please feel free to reach out to us directly. Thank you for choosing to stay with us.

6/10 Okay

Holly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was the only one we were willing to try being from out of state and not knowing the area
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Holly,We appreciate you choosing our hotel during your visit to our area. If you ever find yourself back in town, we hope you choose to stay with us again for a chance to exceed your expectations.

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay over night traveling. The bed was a little hard for me. Otherwise a great stay.
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Jane,We are delighted to hear that you had a great stay while traveling. We appreciate your feedback regarding the bed and will share it with our team for future improvements. Thank you for choosing to stay with us, we hope to welcome you back soon.

10/10 Excellent

Glenn

Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Glenn,We are thrilled to hear you had an excellent stay at our hotel! If you have any further feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

8/10 Good

Beverly, Athens

Travelled with family
Liked: Property conditions & facilities
Property was nice and clean. Staff was very nice and helpful!
Stayed 1 night in Mar 2024
Response from Manager on 5 Mar 2024
Hello Beverly,We are thrilled to hear that you enjoyed the cleanliness of our property and our helpful staff! We hope you had a pleasant stay and look forward to welcoming you back in the future.

8/10 Good

Suzanne

Stayed 2 nights in Feb 2024
Response from Manager on 22 Mar 2024
Hello Suzanne,We're delighted to hear you enjoyed your stay with us! We look forward to welcoming you back in the future.

8/10 Good

patricia

Liked: Property conditions & facilities, room comfort
Hard to find
This place needs better signage! We had a hard time finding it. However the place is very nice. Very clean. And the woman at the desk was very helpful with an internet problem. Would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello patricia,We appreciate your feedback and are glad you found our hotel nice and clean. Our team is always here to assist guests with any issues they may encounter. If you have any further concerns or need assistance in the future, please don't hesitate to reach out to our management team directly.

6/10 Okay

jimmie

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello jimmie,We're sorry to hear that your experience was not perfect. If you have any specific feedback to share, please reach out to us so we can address any issues. We hope to welcome you back for an improved stay in the future.

10/10 Excellent

victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room, great location and the staff could not have been more friendly and helpful.
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Hello victor,We are thrilled to hear that you had a comfortable stay with us and enjoyed our convenient location. Our team takes pride in providing exceptional service to all guests. Your kind words are much appreciated and we hope to welcome you back in the future.

10/10 Excellent

Zebulon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stop in Macon
Very nice hotel with clean, fresh appearance.
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Zebulon,We're glad to hear that you enjoyed our clean and fresh hotel ambiance. Your positive feedback is much appreciated. Thank you for taking the time to share your experience with us.

4/10 Poor

Miso

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Miso,We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address any issues you encountered.

10/10 Excellent

Cynthia

Stayed 1 night in Jan 2024
Response from Manager on 20 Feb 2024
Hello Cynthia,We are delighted to hear you had a fantastic experience during your stay with us. We look forward to welcoming you back in the future for another exceptional visit!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Donald,We are thrilled to hear that you had such a fantastic experience during your stay with us! We take pride in providing exceptional service and creating memorable stays for our guests. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property convenient to interstate 75.
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
Hello Steven,Thank you for choosing our hotel during your recent visit. We're glad to hear that our convenient location near Interstate 75 was helpful for your stay. We appreciate your feedback and hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello Gary, We're delighted to hear that you had a fantastic experience during your time with us. Thank you for choosing us and we hope to welcome you back in the future for another excellent stay.

10/10 Excellent

Michael, Valrico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice, place was very quiet.
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello Michael,Thank you for sharing your feedback with us. We're delighted to hear that you found the rooms to be nice and enjoyed the peaceful environment during your stay. We always strive to create a relaxing and comfortable atmosphere for our guests. We hope to welcome you back again soon for another enjoyable experience.

10/10 Excellent

Steven, Pleasant Plain

Liked: Cleanliness, staff & service, property conditions & facilities
Newer facility well maintained. Good breakfast and good staff.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Steven,Thank you for taking the time to share your positive feedback about our newer and well-maintained facility. We are glad to hear that you enjoyed our good breakfast and experienced attentive service from our staff. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT! Thank you.😀
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Susan,Thank you for your kind feedback! We're thrilled to hear that your experience at our hotel was excellent. We appreciate your positive comments and look forward to welcoming you back in the future.

10/10 Excellent

Curtis, Hastings

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Curtis,We're delighted to hear you had a wonderful stay with us! Please do not hesitate to reach out to us if you ever need assistance in the future.

8/10 Good

BETH

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Hello BETH,Thank you for choosing our hotel for your recent stay! We're glad to hear that you had a positive experience. If you have any additional feedback or suggestions, we would love to hear from you. Please feel free to reach out to us directly. We hope to welcome you back again in the future!

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hiden Gem
Manager was very helpful. Only issue is that the hotel needs better signage. Very hard to recognize. Hot breakfast was very good. Get directions for address on phone.
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Roy,Thank you for sharing your feedback with us. We're glad to hear that our manager was helpful during your stay. We appreciate your suggestion about improving our signage, and we will certainly take it into consideration for future enhancements. We're delighted that you enjoyed our hot breakfast. Next time, we recommend using your phone for directions to our address. We look forward to welcoming you back in the future.

4/10 Poor

Kenneth

Disliked: Staff & service
Not good
This place is going down hill
Stayed 1 night in Jan 2024
Response from Manager on 31 Jan 2024
Hello Kenneth, Thank you for sharing your feedback with us. We're sorry to hear that you feel the hotel is going down hill. We value all guest opinions and will take your comments into consideration for future improvements. Should you have any specific concerns, we encourage you to reach out to our management team directly.

8/10 Good

Janelle

Stayed 2 nights in Jan 2024
Response from Manager on 22 Mar 2024
Hello Janelle, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Devin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel.
Always a great hotel. Super easy check-in, friendly staff, good breakfast. Have stayed here multiple times headed from TN to FL
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Hello Devin,Thank you for choosing our hotel for multiple stays and for taking the time to share your positive experience. We're delighted to hear that you found our check-in process to be convenient, our staff friendly, and our breakfast enjoyable. We truly appreciate your loyalty and we look forward to welcoming you back on your next trip from TN to FL.

8/10 Good

Sheila

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The desk employees were very nice and helpful. The breakfast could be better. There is a Waffle House next to the hotel is you want some good breakfast.
Stayed 4 nights in Jan 2024
Response from Manager on 28 Jan 2024
Hello Sheila,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our desk employees and their helpfulness. We understand that our breakfast did not meet your expectations, and we apologize for any disappointment caused. We value your suggestion about the nearby Waffle House and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Ann

Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Hello Ann,Thank you for choosing our hotel for your stay! We appreciate your perfect rating and we're delighted that you had a wonderful experience. If there is anything else we can do to make your future stays even more enjoyable, please let us know. We look forward to welcoming you back soon!

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Hello STEPHEN,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a fantastic experience with us. We strive to provide top-notch service and it's wonderful to know that we succeeded in exceeding your expectations. We look forward to welcoming you back in the future for another exceptional stay!

10/10 Excellent

Donald

Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Hello Donald,We appreciate your perfect rating! If you have any further feedback or suggestions, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Joseph,Thank you for choosing our hotel for your stay. We appreciate your positive rating and we are glad that you had a good experience overall. If you have any specific feedback or suggestions, please feel free to reach out to us directly. We value your input and hope to welcome you back in the future.