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Reviews of McGuire's CBD Hotel

2.5 out of 5
McGuire's CBD Hotel
17 Wood Street, Mackay, QLD

Reviews

6.4
Rating 10 - Excellent. 58 out of 255 reviews" "
Rating 8 - Good. 62 out of 255 reviews" "
Rating 6 - Okay. 56 out of 255 reviews" "
Rating 4 - Poor. 29 out of 255 reviews" "
Rating 2 - Terrible. 50 out of 255 reviews" "

6.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gonzalo

none
Stayed 1 night in Apr 2024

2/10 Terrible

Lucas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Sarah

Stayed 1 night in Mar 2024

6/10 Okay

David

Liked: Staff & service
Bar staff friendly and helpful
Stayed 1 night in Feb 2024

8/10 Good

Steven

Liked: Cleanliness
Stayed 1 night in Feb 2024

2/10 Terrible

Kate

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

darrell

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the most dirtiest, disgusting place I have ever stayed at!!!
Stayed 1 night in Feb 2024

8/10 Good

Kristal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay .
Stayed 1 night in Feb 2024

4/10 Poor

Natalie

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Mold here and there on things, even on sheets, brown water from the tap that cleared after a minute but I still felt like it was not safe to use, noisy from the pub below, everything was shabby and in poor condition, but the AC, that was the only thing that worked well. Close to the public transport, so that was good for me. otherwise, it's a place for drunk people with low standards.
Stayed 1 night in Feb 2024

8/10 Good

Manasa Stanley

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024

4/10 Poor

Anne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Would not stay there again building needs an upgrading also bathroom need upgrading too the furniture in the room we didn't feel safe
Stayed 1 night in Dec 2023

2/10 Terrible

Hanna

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I couldn't believe there's no aircon in the room only one electric fan but it wasn't windy and cold at all It was so hot in that room and big music party outside so it was too hot and so damn noisy I checked in 7pm and I was ran away from this hotel at 12am cus so hot and I couldn't sleep at all
Stayed 1 night in Dec 2023

2/10 Terrible

Maverick

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Shane

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Meals where great and reasonably priced, staff where great, Main function areas where really well set out and pleasant. Rooms not up to par. Hot, tiles falling apart, windows rusted shut and just “Blah”
Stayed 1 night in Dec 2023

2/10 Terrible

Juan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night at McGuires
One night stay. Room was decent size and nice and clean.
Stayed 1 night in Oct 2023
Response from Karina Baxter on 1 Nov 2023
Thankyou for your review

2/10 Terrible

Selin

Liked: Cleanliness
Disliked: Staff & service
I couldn’t sleep due to very loud music all night until 2am. It felt like my room was in the middle of the bar. Will never stay at that place. It was a relatively clean place but everything is pretty old.
Stayed 1 night in Oct 2023
Response from Karina Baxter on 1 Nov 2023
Thank you for your review. Maybe do not book a Hotel if you don't want music on a Saturday Night. Motels are not attached to pubs for future reference.

8/10 Good

Anna

Liked: Cleanliness, staff & service
Great staff, super friendly and helpful. My room wasn’t secure though, with one window missing a panel and a set of louvres ’repaired’ with a beer sign. 😂 also the missing window panels meant the karaoke was super loud. Overall pretty stoked to get an en-suite and bar fridge for the price.
Stayed 2 nights in Oct 2023
Response from Karina Baxter on 1 Nov 2023
Thankyou

6/10 Okay

Don

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Too noisy in the room with thumping music playing all day
Stayed 1 night in Oct 2023
Response from Karina Baxter on 1 Nov 2023
Thank you for your review. For your future reference, maybe book a Motel not a Hotel as Hotels are attached to a Pub. Music only starts at 9pm as it is a Hotel with Entertainment.

8/10 Good

Eva

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
For the cleaning in the buthroom not to good! Need to use the bleache!!! Very moulding! The Fan is very ,very dusty and the mirrow have to change ,+ the vanity/ porcelain/ having the lots of crack in it! In the bedroom next to the bad top the Drows having the self is/ malt the wood!
Stayed 4 nights in Oct 2023

8/10 Good

Laurina

Stayed 1 night in Sep 2023
Response from Karina Baxter on 24 Oct 2023
Thankyou

10/10 Excellent

Po-Ta

Stayed 1 night in Sep 2023
Response from Karina Baxter on 4 Oct 2023
Thankyou so much for your review

6/10 Okay

Joshua

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Karina Baxter on 4 Oct 2023
Thankyou

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities
If you're staying overnight on a Saturday, be prepared for no sleep. Music pounding threw the walls till 2am.... Other than that, the staff are awesome
Stayed 1 night in Sep 2023
Response from Karina Baxter on 4 Oct 2023
Thankyou

10/10 Excellent

Ubram

Stayed 1 night in Sep 2023
Response from Karina Baxter on 10 Oct 2023
Thankyou

10/10 Excellent

Kerrie

Stayed 2 nights in Sep 2023
Response from Karina Baxter on 4 Oct 2023
Thankyou for your review

8/10 Good

Matthew

Business traveller
Liked: Staff & service
Very friendly staff. Neat,comfortable and affordable rooms.
Stayed 1 night in Sep 2023
Response from Karina Baxter on 7 Sept 2023
Thank you for your review Matthew

6/10 Okay

Carlos

Liked: Staff & service, amenities, property conditions & facilities
I love the beer garden. Nice setup out there.
Stayed 2 nights in Aug 2023
Response from Karina Baxter on 28 Aug 2023
Hello Carlos,Thank you for your review

6/10 Okay

Ryan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The showers wear dirty the walls wear dirty the bed was probably dirty too but I don’t wanna know about that
Stayed 1 night in Aug 2023

8/10 Good

Frank

Stayed 1 night in Aug 2023
Response from Karina Baxter on 6 Sept 2023
Thank you

8/10 Good

Frank

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation in a very convenient location and affordable excellent pricing.
Stayed 1 night in Aug 2023
Response from Karina Baxter on 16 Aug 2023
Hello Frank,Thankyou for your review. So glad you enjoyed your stay.

6/10 Okay

Joseph

Liked: Staff & service
Typical old pub
Stayed 1 night in Jul 2023
Response from Karina Baxter on 25 Jul 2023
Thankyou

10/10 Excellent

Huw

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the price. Sure, if you want 5 star luxury, this isn't for you - find somewhere else- at a lot higher price! Bedding clean and comfortable. Room clean though dated - but as you would expect. No noise problem - but no live music when i stayed, if there was music on i would probably be listening to it rather than trying to have an early quiet night. Loved lady at reception was really helpful ( I hadn't realised bookings were on line only ) All in all, if i need a cheap convenient place to stay in Mackay, I'll be back Thanks7
Stayed 1 night in Jul 2023
Response from Karina Baxter on 6 Jul 2023
Thank you Huw for your review.

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay
Stayed 1 night in Jun 2023
Response from Karina Baxter on 21 Jun 2023
Hello Phillip, Thank you for review.

4/10 Poor

Linus

Disliked: Cleanliness, property conditions & facilities
noisy fri and sat
Stayed 2 nights in Jun 2023
Response from Karina Baxter on 20 Jun 2023
Hello Linus, Thank you for your review. I'm sorry it was noisy, however, when you book a Hotel it is usually above a pub with live Entertainment. A Motel would most likely suit you better.

2/10 Terrible

Kat

Stayed 1 night in Jun 2023
Response from Karina Baxter on 8 Aug 2023
Thankyou

2/10 Terrible

Nick

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I love a dingy pub.. I don’t have high standards and this joint still didn’t meet them. The bed was torn and looked like it had STIs. Room smelled bad and had no windows. No hot water. Yikes.
Stayed 2 nights in Jun 2023

10/10 Excellent

Lachlan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed twice now. This is the best budget accommodation in Mackay. As long as you've got realistic expectations of a hotel at this price point, you will be nicely surprised by how good it actually is. The beds are comfortable, the air conditioners and the kettle work, and the showers are hot. How much more do you need? A centralised location? You can't get much more central than this. Pop outside, turn left and take 20 odd steps and you're right on the main drag with restaurants, Night Owl convenience, major banks, and a very nice public library with free wi-fi and power points. And the Greyhound intercity bus stop is just 3 blocks away.
Stayed 1 night in Jun 2023
Response from Karina Baxter on 3 Jun 2023
Thankyou Lachlan for your review.Glad you enjoyed your stay.

2/10 Terrible

Annalyce

Disliked: Staff & service, property conditions & facilities
Didn't uphold booking due to discriminating against medical condition, didnt get any clear answers on how to process refund, and refused a place to stay for the night after insisting you can only book online then after refusing service after paying and no answer on a refund because it wasn't booked through "them" asked if there is any way to pay at the desk then book online, nope, funny thing is we had to speak louder to each other each time a drink was Spilled and smashed by the intoxicated people in the bar let in by them happily, so Intoxication isn't a issue there and yet that's the reasoning I got when they refused accommodation, still waiting on the bank to process refund I let everyone know to not go there, because if you rock up with a medical condition where you're not even allowed to drink and your weak on your feet and think out loud to yourself then no accommodation service is provided to you. Waste of time and lies the whole way through on the booking site as well, wanted $99 at first then bumped it down to $79, still way too much for "budget" accommodation, i wonder if I was actually drinking and intoxicated in their bar throwing them money all night like the party that was being held there, how easy would it be to get a nights stay there, probably would be extremely easy I bet. Thanks McGuires for this, ruined any good name they have left about themselves. It's too difficult to get a refund on Expedia and McGuires gives appalling services anyway. Won't be back
Stayed 1 night in May 2023

8/10 Good

Gwynneth

Liked: Staff & service
It's an old building in need of upgrading but would be a shame if it was made too contempory.
Stayed 1 night in May 2023
Response from Karina Baxter on 26 May 2023
Thankyou

10/10 Excellent

Sera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, central, bit older
Stayed 3 nights in May 2023
Response from Karina Baxter on 12 May 2023
Thank you for your review

10/10 Excellent

James

Stayed 1 night in Mar 2023
Response from Karina on 27 Apr 2023
Thank you for your review we really appreciate it.Karina Baxter

10/10 Excellent

Jaylah

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2023
Response from Karina on 15 Mar 2023
Thankyou

8/10 Good

Alex

Stayed 1 night in Feb 2023
Response from Karina on 15 Mar 2023
Thankyou

10/10 Excellent

Mark

Stayed 1 night in Feb 2023
Response from Karina on 7 Mar 2023
Thankyou

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price, conditions were comfortable. Staff service is very good. Meals are great.
Stayed 2 nights in Jan 2023
Response from General Manager. on 26 Jan 2023
Thanks for your feedback David so pleased that you enjoyed your stay, hopefully we will see you again soon.

8/10 Good

Dave

Stayed 2 nights in Jan 2023
Response from Karina on 7 Mar 2023
Thankyou

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Karina on 7 Mar 2023
Thankyou

8/10 Good

Niamh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great sleep
Response from General Manager. on 18 Jan 2023
Thank you for your feedback and we hope to see you again soon.

10/10 Excellent

Guneet

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice, clean and quiet place to stay.
Response from General Manager. on 12 Jan 2023
We are so pleased to see that you had a nice stay, we hope to see you again soon.