Morning Tony, Thankyou for your feedback. It is always appreciated. We look forward to seeing you after our rebuild

Hi Robert,thankyou for taking the time to provide feedback. I will pass it on to the staff.Regards, Kooyong Management

Hi, Thankyou for taking the time to provide feedback. We look forward to seeing you again.

Hi, thankyou for bringing this to our attention, batteries were changed in the remote and tv is working

Hi, We are glad you enjoyed your stay. Look forward to seeing you again

Hi Deborah, we are so pleased that you enjoyed your stay with us. Hope to se you again

thankyou foryour feedback, we look forward to seeing you in your future travels

Thank you for taking the time to give us your rating, hope you enjoyed your stay and see you again soon

Thank you for taking the time to give us your feedback, we are sorry to hear you didn't enjoy your stay at our hotel. I have passed on the feedback to our cleaning team but if you could let me know what room you stayed in if possible so I can look over the room would be great. Sorry to hear you thought you where put in a room with a double bed, all of our rooms only do have Queen beds as advertised on our booking sites. Regards Zane Lewis Venue Manager

Afternoon Vicki, Thank you for taking the time to give us your feedback, we are glad you enjoyed your stay at our hotel. I will pass on your feedback in regards to pillows to our cleaning staff and get them on to that right away. Hope to see you again if your travels bring you back to Mackay Regards Zane Lewis Venue Manager

Thank you for taking the time to give us your feedback, we happy you enjoyed your stay and hope to see you again in the future. Regards

Thank you for taking the time to give us some feedback, we are glad you enjoyed your stay and sorry to hear your room was missing spoons, I will make sure we let our cleaning staff know to check this more closely Regards Zane Lewis Manager

Thank you for taking the time to give us your feedback, we are sorry you didn't enjoy your stay, if you could please contact the hotel to let us know which room you stayed in so we can address this issue would be greatly appreciated and your actually stay dates so I can address the staff issue. Regards Zane Lewis Manager

Thank you for taking the time to give us some feedback, if you could give us some more information on why you didn't enjoy your stay at our hotel and what dates and room you stayed in so we can address the issues would be greatly appreciated Regards Zane Lewis Manager

Thank you for taking the time to give us your feedback, we are happy you enjoyed your stay with us and look forward to seeing you in the future if you travel this way again.

Thank you for taking the time to give us your feedback we are glad you enjoyed your stay and hope to see you again soon.

Thank you for taking your time to give us your feedback, we are sorry you couldn't check in to our hotel, unfortunately not all Eftpos systems will allow you to pay Pre Auth deposits via your phone app's we actually need to either insert or swipe your actual card. Sorry you could not end up staying at our hotel but we will take your comments on board and will try to fix this for future guests.

Thank you for taking the time to give us your feedback, we are glad you enjoyed your stay and look forward to seeing you again

Afternoon Heidi, Thank you for taking the time to give us feedback, We where extremely sorry to hear about the bed bugs and we take all possible measures at the hotel to make sure our hotel rooms are always free from them. We have closed off this area and have had this room attended by our pest control. In regards to the $100 deposit most time frames for return are 4-10 business days, but some banks can take up 30 days which is why we feel obliged to inform you of the worst case scenario when checking in. Thank you again for your feedback I have passed this on to our cleaning team to address.

Thank you for taking your time to give feedback. We are pleased you enjoyed your stay at our hotel and hope to see you again in the future and will pass on your concerns to our cleaning team

Thank you for taking the time to give us your feedback, sorry to hear you didn't enjoy stay with us. Our stay over rooms are serviced every 2-3 days depending on the guests request, I will follow up with our cleaner on why this was not completed with your stay and no fresh towels offered. Sadly there is no kitchen on site at our hotel to serve meals at the present point in time, we are in the process of planning an alternative option so we can offer meals very soon. We will take your feedback on board and fix all problems you addressed Thank you

Thank you for taking the time to give us feedback, Sorry to hear you didn't enjoy your stay at our hotel. We work hard to keep our rooms clean and maintain them in a good working order. If there was any problems you feel we need to address immediately please feel free to contact the hotel and discuss. So we can keep our guests happy and satisfied with there stay. Thank you

Thank you for your feedback, we are glad you enjoyed your stay and look forward to seeing you again if ever pass back through Regards Management

Thank you for your feedback, happy to hear you enjoyed your stay with us.

Thank you for taking the time to rate our hotel. We appreciate all feedback Kooyong Management

Thank you for taking the time to review our hotel, sorry to hear your stay was not an enjoyable one. We will make sure we get all the problems fixed as soon a possible, with the unexpected fees all our prices and policy's are included in our profile page under the Fees section, all deposit fees are returned on check out. We do appreciate your feedback. Thank you Kooyong hotel Management

Thank you for taking the time to give us some feedback we appreciate your feedback Thanks Kooyong Hotel