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Reviews of Mandarin Oriental, Macau

5 out of 5
Mandarin Oriental, Macau
Avenida Dr Sun Yat Sen, NAPE, Macau

Reviews

9.6

Exceptional

Rating 10 - Excellent. 224 out of 294 reviews" "
Rating 8 - Good. 57 out of 294 reviews" "
Rating 6 - Okay. 8 out of 294 reviews" "
Rating 4 - Poor. 5 out of 294 reviews" "
Rating 2 - Terrible. 0 out of 294 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hok Yin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good. The wooden fixtures look a bit old. Consider more sports channels, say premier leagues football on the weekends.
Stayed 1 night in Dec 2023

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quite
Stayed 4 nights in Nov 2023

10/10 Excellent

Patrick

Travelled with family
Liked: Amenities
Room was spacious and staff was very responsive
Stayed 3 nights in Aug 2023

10/10 Excellent

Angie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel very much. The staff are really nice and helpful. The most impressive is that it's an environmental friendly hotel. They try to consume less plastics, eg. the bamboo-made tooth brush and paper-form tooth paste. it's a fantastic hotel. I definitely will visit again.
Stayed 1 night in Aug 2023

10/10 Excellent

Jebin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was great. Very happy.
Stayed 3 nights in Aug 2023

10/10 Excellent

Kathleen, Spring

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the Mandarin Oriental! The property is a quiet oasis with easy access to neighboring casino resorts and upscale shopping. We didn't want to stay among crowds or chaos - the Mandarin was perfect. We ventured out but knew we could return to a calm and relaxing atmosphere. The hotel staff is wonderful - service is top notch. Additionally, the location is an easy walk to the Ruins of St Paul and the interesting neighborhood around that area.
Stayed 3 nights in Jun 2023

10/10 Excellent

Tommy

Stayed 1 night in Jun 2023

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfectly fine except for hiring insurance that I didn't want and it said $25 and you charged me $85 even though I sent an email to cancel I see a wrong charge from the buyer like theft
Stayed 3 nights in Jun 2023

10/10 Excellent

Ka Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect experience
Excellent service from front desk, housekeeping, pool and even technician. The rooms are clean and comfy. Will definitely stay here again.
Stayed 1 night in Jun 2021

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and attitude of MO Macau staff is outstanding. They made the 2 nights 48 hour stay a beautiful experience which was a romantic getaway. Everything works. The hotel is situated near the old part of Macau so convenient for site seeing. Only downside is the bus depot parking lot near the property which effects the view when looking down but at night the views are quite nice. For Macau, this is a very good hotel with excellent service and not a gaming hotel
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from Christian Dolenc, General Manager on 12 Dec 2019
Dear Sir or Madam, it is a wonderful delight to receive your positive feedback and we hope to be able to welcome you back for another memorable stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Christian Dolenc General Manager on 18 Nov 2019
Dear Sir or Madam, it is a wonderful delight to receive your positive feedback and we hope to be able to welcome you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with FANTASTIC service.
Stayed 2 nights in Oct 2019
Response from Christian Dolenc General Manager on 14 Oct 2019
Dear Guest, thank you for sharing your wonderful experience at Mandarin Oriental, Macau with us. We are delighted to learn that you had a FANtastic celebration and were impressed by our team’s efforts to make your stay more memorable. We hope to be able to welcome you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Well located and excellent service by staff
Stayed 1 night in Aug 2019
Response from Christian Dolenc, General Manager on 4 Sept 2019
Dear Sir or Madam It is a wonderful delight to receive your positive feedback and we hope to be able to welcome you again. Best Regards Christian Dolenc General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Ben, Vancouver

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and relatively small hotel in Macau, good size of room
Stayed 2 nights in Jul 2019
Response from Christian Dolenc, General Manager on 15 Jul 2019
Dear Ben Thank you for staying with us at Mandarin Oriental, Macau. We are pleased to receive your positive feedback and we hope to see you again. Best Regards Christian Dolenc General Manager

4/10 Poor

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Wai Mun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Very professional!
Hands down best service! Nero @ the front desk!
Stayed 1 night in May 2019
Response from Christian Dolenc, General Manager on 3 Jun 2019
Dear Henry Thank you for your positive comment on your recent stay with us, especially the services provided by Nero, who is truly one of our stars. It would be our pleasure to have you back to Mandarin Oriental, Macau soon. Yours sincerely Christian Dolenc General Manager

10/10 Excellent

George, Bridgewater, CT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good acation and location and lacation for tourists
Stayed 1 night in Feb 2019
Response from Jill Goh, General Manager on 4 Mar 2019
Dear Sir/Madam Thank you for choosing Mandarin Oriental, Macau. We are glad to receive you positive comment and we hope to welcome you back again. Yours sincerely Jill Goh General Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Young children well taken care of
We stayed over NY as a family. Our daughter is only 18mths. We booked a room in the prow hoping to see the fireworks. MO guaranteed we would see the fireworks and we were not disappointed. They are thoughtful ensuring every amenity for our daughter was available.
Stayed 3 nights in Dec 2018
Response from Jill Goh, General Manager on 14 Jan 2019
Dear Jessica Thank you for sharing with us such positive comments during your recent stay with us. We are delighted to learn that you and your family enjoyed your stay and the fireworks show during New Year. It is our endeavour to deliver our Mandarin Oriental standards at all times to delight our guests and we hope to welcome you back again soon, for more family getaway. Yours sincerely Jill Goh General Manager

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2018

10/10 Excellent

olivier, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to visit Macau
Really enjoyed our stay. Everything was perfect from the hotel staff to the room and restaurant. Great experience!
Stayed 1 night in Sep 2018
Response from Jill Goh, General Manager on 4 Oct 2018
Dear Olivier We are delighted to note that you enjoyed every aspect of your stay and we hope to be able to welcome you back soon. Yours sincerely Jill Goh General Manager

8/10 Good

Raymond, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best in Macau!
Stayed 3 nights in Aug 2018
Response from Jill Goh, General Manager on 28 Aug 2018
Dear Alan Thank you for choosing Mandarin Oriental, Macau. We are delighted to receive your great feedback and we hope to welcome you back again. Yours sincerely Jill Goh General Manager

10/10 Excellent

Yik Kan Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flawless. I travel a lot all over the world and have never been in a hotel for which I cannot find any flaws! This hotel is flawless.
Stayed 3 nights in Jul 2018
Response from Jill Goh, General Manager on 1 Aug 2018
Dear Valued Guest Thank you for sharing with us such positive comments during your recent stay with us. We are absolutely delighted to receive your generous compliment and we very much look forward to having you back again. Yours sincerely Jill Goh General Manager

10/10 Excellent

Mikki, Taipei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well trained staff, quiet lobby, nice view. Better if there was a free shuttle service to the airport.
Stayed 3 nights in Jul 2018
Response from Jill Goh, General Manager on 31 Jul 2018
Dear Mikki Thank you for choosing Mandarin Oriental, Macau. We are thrilled to hear that you enjoyed the services provided by our colleagues, our peaceful environment and the serene scenery. Meanwhile, kindly allow us to share that complimentary transfers are provided between the hotel and airport daily from 8am to 9pm. Our Concierge colleagues will be able to arrange it for you. We hope to see you again, for many more future visits. Yours sincerely Jill Goh General Manager

10/10 Excellent

carmina, macau

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view
Nice view with a great mall, walkable. Except the flashing lights in the bathroom
Stayed 1 night in Jul 2018
Response from Jill Goh, General Manager on 9 Jul 2018
Dear carmina Thank you for staying with us at Mandarin Oriental, Macau. We are pleased to note that you enjoyed you stay with us and we hope you had a great time shopping at One Central Mall. We have addressed and shared your valuable feedback on the flashing lights in the bathroom to respective department, to avoid similar reoccurrences in the future. We look forward to welcoming you back again soon. Yours sincerely Jill Goh General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just like Las Vegas
Stayed 2 nights in Apr 2018
Response from Jill Goh, General Manager on 29 Jun 2018
Dear Sir/ Madam Thank you for staying with us at Mandarin Oriental, Macau and we hope to welcome you back soon. Yours sincerely Jill Goh General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Jill Goh, General Manager on 25 Jun 2018
Dear Sir/Madam Thank you for staying with us at Mandarin Oriental, Macau and for your positive review. We look forward to welcoming you back again in the near future. Yours sincerely Jill Goh General Manager

10/10 Excellent

Jared, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property, staff and dining.
An excellent property, staff and dining experience in Macau. You really can’t go wrong with the Mandarin Oriental and the Macau location highlights their brand standard exceptionally. A great location to explore the city. We were very pleased with our room, views, location and staff. All exceptional.
Stayed 2 nights in May 2018
Response from Jill Goh, General Manager on 25 Jun 2018
Dear Jared Thank you for choosing Mandarin Oriental, Macau and sharing your positive experience with us. We are delighted to note that you enjoyed every aspect of your stay, from the room to our strategic location as well as our services. Indeed, we strive to provide the legendary service that Mandarin Oriental is renowned for, and we are glad to have lived up to your expectations. Your compliments will surely motivate our team even more. We very much look forward to having you back in the near future, for more exceptional experiences. Yours sincerely Jill Goh General Manager

10/10 Excellent

Isna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Mandarin Oriental, Macau. on 11 Apr 2018
Dear guest Thank you for staying with us at Mandarin Oriental, Macau. We are glad to note that you had a wonderful stay with us and we hope to be able to welcome you back again.

10/10 Excellent

Shun Ling Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Mandarin Oriental, Macau. on 11 Apr 2018
Dear guest Thank you for staying with us at Mandarin Oriental, Macau. We are glad to note that you had a wonderful stay with us and we hope to be able to welcome you back again.

8/10 Good

hon hing herbrt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They gave my daughter an occupied room and left her stayed in the room! Staffs need to be trained more! Suppose to be not made mistakes twice
Stayed 1 night in Dec 2017
Response from Mandarin Oriental, Macau on 10 Feb 2018
Dear hon hing herbrt, Thank you for taking time to share your comments with us on Hotels.com. Please accept our sincere apologies for the less than satisfactory experience. We have addressed and shared your valuable feedbacks with the team to avoid similar reoccurrence in the future. In the meantime, we look forward to welcoming you back in future.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Macau
Absolutely incredible stay. Staff were so polite and helpfull. Great location away from the Strip. Room immaculate. We had a wonderful stay and highly recommend afternoon high tea and bar in the evening
Stayed 1 night in Nov 2017
Dear Carolyn, Thank you for choosing Mandarin Oriental, Macau. We are delighted to receive your generous compliments on our service, afternoon tea as well as our Vida Rica Bar. We hope to welcome you back soon on your next staycation in Macau. Yours sincerely Mandarin Oriental, Macau

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Dear Guest, It was a great pleasure to have you as our guest at Mandarin Oriental, Macau. We look forward to see you again at Mandarin Oriental, Macau. Your sincerely Mandarin Oriental, Macau

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

Ye, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay, but could have been better
Mandarin Oriental is one of our beloved hotel brands. It's what all 5-star hotels should be. Our recent stay in Macau was generally pleasant. We liked what the hotel offered and its convenient location. We encountered two issues however. On arrival, we were told that our room wasn't ready. It was before 3pm, so ok. We went back around 4pm and again were told the same thing -- and that we needed to wait another 45-60 minutes. We were given a simple apology first and, only after we expressed our dissatisfaction strongly, offered to wait in the 2nd floor cafe and a free drink. We didn't get to our room until close to 5pm. So much for 3pm check-in. A couple of days later, we were at the hotel pool. One hotel staff set up the umbrellas, but didn't secure them to the bases. A sudden gust blew two umbrellas out of their bases and one of them almost smashed into our 8-year old's head. It gave us quite a scare. Despite these, we still love the hotel and will be back again. Hopefully they won't disappoint us next time.
Stayed 4 nights in Aug 2017

10/10 Excellent

Vina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun in macau
Unexpected experience from staff. I would like to thank the hospitality given from the hotel. The spa team, F&B and Front office have assisted me well during my stay. Thumbs up 4 this place ^.^ It's not a five star for no reason. F&B provides delicious food and has very friendly staff.
Stayed 2 nights in Jul 2017

8/10 Good

Lai

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
A one night escape to Macau
Service was very nice. Spa was fully booked so we could not enjoy. Hotel feels dates and needs a "touch up" The restaurant, Vida Rica, was not as good as I hoped. I expected more.

10/10 Excellent

Tak Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Same old MO
Very Mandarian Oriental :) Nice ambience! Nice view! And what surprised me the most was I was able to check in at 13:30. I meant the room was literally ready upon my arrival and I was able to walk straight to my room after checking-in!!Excellent! I would definitely come back the next time going to Macau!