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Reviews of Amrâth Hotel Bigarré

3.5 out of 5
Amrâth Hotel Bigarré
8 Van Hasseltkade, Maastricht

Reviews

8.6

Excellent

Rating 10 - Excellent. 102 out of 217 reviews" "
Rating 8 - Good. 87 out of 217 reviews" "
Rating 6 - Okay. 20 out of 217 reviews" "
Rating 4 - Poor. 3 out of 217 reviews" "
Rating 2 - Terrible. 5 out of 217 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Srinivas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Within walking distance of the train station, town center and other attractions, clean, courteous and helpful staff.
Stayed 1 night in Dec 2023
Response from lk on 19 Dec 2023
Dear Srinivas,We want to thank you for the beautiful review. It is nice to read that your stay has been to our hotel.We hope to welcome you again as a guest of our hotel in the future.Kind regards,Team Bigarré

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice old hotel in good location
Lovely old hotel with character, in a good location close to old town. Large room, with comfortable bed & large bathroom. Great breakfast with lots of choice. Friendly reception.
Stayed 1 night in Oct 2023
Response from Team Bigarré on 11 Oct 2023
Dear Guest, Thank you for the lovely review. Kind Regards, Team Bigarré

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good location, nice staff. I had a trouble getting the A/C Fan to work but that could have been my error!
Stayed 1 night in Aug 2023

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Frances

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was awesome, breakfast was top knocked!! Our room was noisy facing the river, even with the windowsclosed. If you book a room ask for a courtyard view. No lift and we were on the top floor. Alot of European hotel are like that. Ask for a lower floor as the steps are very steep.
Stayed 2 nights in Sep 2022

10/10 Excellent

DANIEL S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had room 521 with a wonderful riverview and elevator access. Afternoon complimentary refreshments in the dining room were much appreciated. Staff were very accommodating and friendly. We highy recommend this hotel.
Stayed 2 nights in Jul 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A FANTASTIC STAY IN MAASTRICHT
This was the first time that we had visited this hotel and we were not disappointed. On arrival at the Reception we were treated lime members of the family. Nothing was too much trouble for the Manger and his team of amazing staff. They all went out of their way to ensure that we had a greet three night stay. The breakfasts were really substantial and set us up for the day. The Drink and Cake in the afternoon was a nice little touch. Overall it was a great experience. Congratulations to all concerned. I would certainly recommend this lovely hotel
Stayed 3 nights in Jul 2022

10/10 Excellent

Diane

Stayed 1 night in Jul 2022

8/10 Good

Francis

Travelled with partner
Liked: Cleanliness, staff & service
Easy walking to city and it’s sites. Large room comfortable bed and wonderful pillows.
Stayed 2 nights in Jul 2022

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived the staff were very friendly and helpful. The room was superb comfortable clean and Devore was splendid. The breakfast the next morning was first class as were the waiting staff. I can’t praise the staff and property enough and we will not hesitate to stay there again when we visit Maastricht again.
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biggare Maastricht Centrum Hotel
Beautiful hotel - lovely room with high ceiling, big windows and old firepace. Charming. Beautiful. Staff was very friendly and helpful. Also a GREAT location.
Stayed 1 night in May 2022

8/10 Good

Fenna

Stayed 1 night in May 2022

2/10 Terrible

Milena

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed Bugs!!!
Our trip started really promising, we liked the view from the window, the spacious room accommodating 3 people, the furnishing, making you feel at home. The problem started after midnight when bugs started crawling over the beds, over the book that I was reading, the wall next our luggage. After quick Google search we identified them as bed bugs, something that I was not expecting from any place offering lodging, let alone with "Fabulous" reviews. We called the hotel number and were told that someone will come to help us. An hour and a half later (around 2:30 am) the receptionist arrived, he was very helpful, offered us two rooms and helped us move. We could not sleep, because we were checking around for bugs and also the rooms were very cold. At check out I notified the morning receptionist about the problem, she did not looked surprised, apologized half-heartedly, but did not offered any compensation for our inconvenience. Nobody was interested to inspect the room and verify our concerns, to us it looked like this had happened before and they were aware of the problem I asked to be reimbursed for the room cost, last week we received half of it. I am writing this review to spare future guests our unfortunate experience and to make sure that the hotel management take serious measures to eliminate the problem. We were terrified that we will bring some of the bugs with us after reading how hard it is to get rid of them. It will take me a while until I sleep in hotel again!
Stayed 1 night in Nov 2021
Response from Team Bigarré on 10 Dec 2021
Dear Guest, We are very sorry for this matter and never had a situation like this Bedbugs are being transferred and it is possible that another guest took them to the room. If we had know we never had rented anyone this room. Again very sorry for this matter. We did transfer you back your money of your stay. Kind regards, Team Bigarré

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All in all a nice place just out of the heart of old town. It was clean and the staff was somewhat friendly. However, they made a mistake with our room (which they admitted) and made us change at 21:00. It was made more awkward by the staff waiting outside our room while we packed our things and moved. Otherwise it was a lovely hotel, I would stay there again.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in a perfect location by the rive
We stayed in the quadruple room on the top floor. The room was quite big. It was hot when we stayed there and there was air conditioning in one room; however it was a bit warmer in the second room as there was no fan to circulate the air though the second room benefitted from the air conditioning as well. Beds were very comfortable and the bathroom was clean. There are no lifts in the hotel for those with difficulty walking. The location is excellent, within walking distance to everything. We would stay here again.
Stayed 2 nights in Aug 2020

10/10 Excellent

PETROS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful rooms - and old building sensitively converted into an hotel
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
room service very poor, one day not done all the rest was excellent, breakfast very well and service
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and comfortable rooms, easy parking, convenient location. We'll be back
Stayed 1 night in Dec 2019

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Hannah

Stayed 1 night in Nov 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019

8/10 Good

Sadie

Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Lovely old building tastefully converted to hotel. Tasty breakfast. Friendly & helpful staff. Good location in centre of town.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

DEBAPRIYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy stay in a great neighborhood
I like the room and service. The wifi was not the best and the hotel did not let me check in before 3 pm which caused some inconvenience.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great being able to stay in an older, but completely renovated property just steps from the city center. Our room was spacious, very clean and quiet. The breakfast was wonderful and served in historic rooms. A special mention for the reception desk person, Samantha. She was extremely helpful and went beyond the call of duty to help us get some things printed. Great hotel and great staff!
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

Judy, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved everything about this hotel! Our ground floor room was enormous with a huge, comfortable bed. Great shower. The breakfast was delicious and beautifully served. My favourite thing is that they had a fresh squeezed orange juice machine! The service was top notch. I fully intend to stay there again and have already recommended it to friends who will be going on holidays soon.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Bregje

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top accommodatie!
Stayed 1 night in May 2024
Response from Naomi on 14 May 2024
Beste Bregje,Hartelijk dank voor uw positieve beoordeling, wij zijn blij dat onze accomodatie voldeed aan uw standaarden en wij hopen u nogmaals te mogen verwelkomen. Met gastvrije groet,Naomi Front-Office Supervisor

6/10 Okay

Jeannine

Travelled with group
Disliked: Cleanliness, property conditions & facilities
De accommodatie verdient een opknapbeurt. Deurklink zat niet vast, kon je er zo uittrekken. Doucheputje liep niet door. Slechte douche. Geen afzetplankje in de badkamer voor je toilettas. Deur van de douche bleef niet openstaan, handdoek nodig om ertussen te leggen. Geen koffertafel aanwezig. Vieze vloer.
Stayed 2 nights in May 2024
Response from receptie on 15 May 2024
Beste Jeannine,Hartelijk bedankt voor het schrijven van deze beoordeling.Onze excuses dat u verblijf niet volledig naar wens is geweest.Onze receptie is 24 uur per dag bereikbaar. Wij hadden dit graag tijdens uw verblijf vernomen zodat wij naar een passende oplossing hadden kunnen kijken. Wellicht een andere kamer in het hotel.Wij gaan uw punten intern opnemen en actie ondernemen.Hopelijk heeft u mooie herinneringen aan de stad Maastricht.Met vriendelijke groet,Front office receptieAmrâth hotel Bigarré

10/10 Excellent

Christin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren absolut zufrieden mit allem und ein hatten ein sehr hübsches und gepflegtes Zimmer. Frühstück war auch sehr gut. Alles wurde immer sehr frisch nachgelegt. Alle Mitarbeiter sehr freundlich. Hatten ein generell tolles Wochenende in Maastricht
Stayed 2 nights in Apr 2024
Response from receptie on 27 Apr 2024
Dear Christin,vielen Dank, dass Sie uns Ihre Bewertung geschrieben haben.Wir freuen uns, dass Sie mit Ihrem Aufenthalt im Hotel rundum zufrieden waren.Vielleicht dürfen wir Sie das nächste Mal bei Ihrem Aufenthalt in Maastricht wieder in unserem Hotel begrüßen.Mit freundlichen Grüßen,Front office receptieTeam Amrâth hotel Bigarré

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Room and very clean. Kind staff
Stayed 1 night in Apr 2024
Response from receptie on 15 Apr 2024
Dear Wendy,We would like to thank you for writing this review.We are glad to read that your stay was completely satisfactory!We will pass this on to all the staff that you were so satisfied during your stay.We look forward to welcoming you back to our hotel during your next stay in Maastricht.Kind regards,Front office receptionAmrâth hotel Bigarré

10/10 Excellent

Aad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prima hotel, goed ontbijt, vriendelijk personeel
Stayed 1 night in Mar 2024
Response from receptie on 8 Apr 2024
Beste Aad,Hartelijk bedankt dat u deze beoordeling heeft geschreven.Het doet ons goed te lezen dat uw verblijf naar wens is geweest.Wij gaan uw positieve ervaring van het ontbijt en het personeel intern doorgeven aan de medewerkers.Wij verwelkomen u graag weer terug in ons hotel bij uw volgende bezoek in Maastricht.Met vriendelijke groet,Front office receptieAmrâth hotel Bigarré

8/10 Good

Isabel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gutes Hotel mit leckerem Frühstück und sehr freundlichen und zuvorkommenden Personal in zentraler Lage!
Stayed 2 nights in Mar 2024
Response from receptie on 3 Apr 2024
Am besten Isabel,Wir möchten uns bei Ihnen für diese schöne Bewertung bedanken.Wir freuen uns, dass Ihr Aufenthalt in unserem Hotel Ihren Wünschen entsprach!Wir hoffen, Sie bei Ihrem nächsten Aufenthalt in Maastricht wieder in unserem Hotel begrüßen zu dürfen.Mit freundlichen Grüße,Front office receptieAmrâth hotel Bigarré

10/10 Excellent

Henk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hoed
Stayed 2 nights in Feb 2024
Response from receptie on 29 Feb 2024
Beste Henk,Hartelijk bedankt voor uw tijd om deze beoordeling achter te laten.Wij zien u graag terug in ons hotel tijdens uw volgende verblijf in Maastricht.Met vriendelijke groet,Front office

10/10 Excellent

Paulus, Helmond

Liked: Cleanliness, staff & service, property conditions & facilities
Net hotel
Stayed 1 night in Feb 2024
Response from Team Amrâth Hotel Bigarré on 13 Feb 2024
Geachte heer Paulus,Wij willen u enorm bedanken voor uw positieve review en fijn om te lezen dat u zo tevreden was over ons Hotel!Hopelijk tot een volgende keer!Mvg,Team Amrâth Hotel Bigarré

8/10 Good

Karin

Travelled with group
Liked: Staff & service, property conditions & facilities
nvt
Stayed 1 night in Feb 2024

10/10 Excellent

Jacobus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Statig pand als hotel, ligging in centrum gebied nabij de Maas. Propere kamer en badkamer. Bedden liggen prima.
Stayed 2 nights in Jan 2024
Response from lk on 30 Jan 2024
Beste Jacobus, Voor deze mooie review willen wij heel graag bedanken. Het is zo fijn voor ons team om te vernemen dat onze gasten het zo naar hun zin hebben gehad tijdens hun verblijf in ons hotel. . Wij hopen dat je mooie herinneringen hebt gemaakt in Maastricht en zien je graag in de toekomst terug als gast van ons hotel. Met vriendelijke groeten, Team Bigarré

10/10 Excellent

Markus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from lk on 29 Jan 2024
Beste Markus, Voor je mooie beoordeling van ons hotel willen wij je heel graag bedanken. Altijd fijn om te vernemen als gasten het naar hun zin hebben gehad in ons hotel. Wij hopen je in de toekomst weer als gast van ons hotel te mogen begroeten. Met vriendelijke groeten, Team Bigarré

8/10 Good

jorge

Business traveller
Liked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from lk on 14 Jan 2024
Beste Jorge, Voor het beoordelen van ons hotel willen wij je graag bedanken. We hopen je in de toekoemst weer als gast van ons hotel te mogen begroeten, Met vriendelijke groeten, Team Bigarré

8/10 Good

WIM

Liked: Cleanliness, staff & service
Goed met aandachtspunten
Prima verblijf op loopafstand van centrum. Goed ontbijt. Onze kamer kon wel een opknapbeurt krijgen (bedden en stoelen). In de gang hing een sterke wietlucht!
Stayed 2 nights in Jan 2024

10/10 Excellent

Irma

Stayed 2 nights in Jan 2024

6/10 Okay

martine

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Ontbijt zeer goed. Personeel zeer vriendelijk. Accomodatie gedateerd
Stayed 1 night in Dec 2023

4/10 Poor

Monique

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Tochtige ramen,in bad douche,zachte bedden en de kamer die wij hadden erg luidruchtig
Stayed 1 night in Dec 2023