View from room

Reviews of Novotel Lyon Confluence

4 out of 5
Novotel Lyon Confluence
3 Rue Paul Montrochet, Lyon, Rhone

Reviews

8.8

Excellent

Rating 10 - Excellent. 379 out of 712 reviews" "
Rating 8 - Good. 237 out of 712 reviews" "
Rating 6 - Okay. 54 out of 712 reviews" "
Rating 4 - Poor. 31 out of 712 reviews" "
Rating 2 - Terrible. 11 out of 712 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kevan

Liked: Cleanliness, staff & service, property conditions & facilities
Good, clean hotel right next door to the mall.
Stayed 2 nights in Dec 2023
Response from F.Pirouteck, Room Division and Sales Manager on 12 Feb 2024
Dear Kevan,Many Thanks for your feedback !See you soon in LyonBest Regards

8/10 Good

Kay

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although not central, easy parking, shopping, great for our dog, river view and walks. Would stay again.
Stayed 1 night in Jan 2024
Response from F.Pirouteck, Room Division and Sales Manager on 15 Jan 2024
Dear Kay,Thank you for your review and recommendation.See you soon for a new experience !Have a nice day

8/10 Good

laurent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from F.Pirouteck, Responsable Hébergement et Commercial on 15 Jan 2024
Toute l'équipe vous remercie Laurent pour avoir mis une note suite à votre séjour parmi nousTrès belle journée

10/10 Excellent

Pamula

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and the rooms were really nice.
Stayed 1 night in Jul 2023
Response from F.Pirouteck, Room Division and Sales Manager on 24 Aug 2023
Many Thanks Pamula for your feedback !Have a nice day

8/10 Good

KAZUHIRO

Stayed 1 night in Aug 2023
Response from F.Pirouteck, Room Division and Sales Manager on 12 Sept 2023
Many Thanks Kazuhiro for your 4/5Have a nice day

8/10 Good

KAZUHIRO

Stayed 1 night in Aug 2023

8/10 Good

Arek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel. 15 min from everything but easy to get to. Hotel seems pretty new, spacious, has everything you need. Clean, nice bathroom, comfy bed. The service at the restaurant is crappy, I suggest going to the shopping mall that’s a five min walk. The restaurant is expensive and the service is slow.
Stayed 2 nights in Jul 2023
Response from F.Pirouteck, Room Division and Sales Manager on 21 Aug 2023
Dear Arek,Thank you for taking the time to leave a review of your stay with us.We hope to welcome you soon on your next visit to Lyon.Very nice day

10/10 Excellent

Roderick

Stayed 2 nights in Jul 2023
Response from F.Pirouteck, Responsable Hébergement et Commercial on 24 Jul 2023
Merci Roderick pour votre 10/10. Nous sommes ravis que voter séjour se soit parfaitement bien passé !A très vite au Novotel Lyon Confluence

4/10 Poor

Ralf

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Shower had mold! The room was very loud, it felt like the windows were open when they weren't. The a/c didn't work. Overall a disappointment of hotel.
Stayed 1 night in Jun 2023
Response from F.Pirouteck, Room Division and Sales Manager on 19 Jun 2023
Dear Ralf,Thank you for your feedback, which we would have liked better.Your dissatisfaction has been passed on to the teams so that a corrective action plan can be put in place quickly.We apologise and hope to welcome you soon in better conditions.Have a nice day

10/10 Excellent

Agnes

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love the property but the AC didn’t properly and the room was hot.
Stayed 2 nights in Jun 2023
Response from F.Pirouteck, Room Division and Sales Manager on 19 Jun 2023
Dear Agnes,Thank you for your feedback. In the interests of quality and improvement, all customer feedback is important and we thank you for it.We look forward to welcoming you soon !

10/10 Excellent

Sangwoo

Stayed 1 night in Apr 2023
Response from F.Pirouteck, Responsable Hébergement et Commercial on 3 May 2023
Cher Sangwoo,Nous sommes ravis que votre séjour se soit parfaitement bien passé.Nous espérons vous accueillir prochainementBelle journée

2/10 Terrible

sergio

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The air conditioner wasn’t working, hotel staff brought us a fan and told us to open the window. Noise outside won’t let us sleep. Needless to say that it ruined our stay at Lyon.
Stayed 1 night in Mar 2023
Response from F.Pirouteck, Room Division and Sales Manager on 3 Apr 2023
Dear customer,We have read your feedback with great attention because the comfort of our customers is our priorityWe are sorry that your stay was marred by the temperature in the room.Given the still low temperatures in Lyon, we are in heating mode. The air conditioning mode will be activated in the coming days depending on the weather.We hope to regain your trust and welcome you in better conditions during your stay in LyonYours sincerely

10/10 Excellent

Shail

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property entrance is from way back and was not easily accessible for first timers. If more boards could be put then bwtter
Stayed 1 night in Mar 2023
Response from F.Pirouteck, Room Division and Sales Manager on 15 Mar 2023
Many Thanks Shail pour your feedback 5/5Have a nice day !

10/10 Excellent

Billie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and stylish with a great complimentary breakfast. There is an adjoining mall with restaurants and stores. We walked to the museum and jumped on the Hop On Hop Off bus and toured the city. It was a wonderful way to see Lyon in a day. Highly recommended!!
Stayed 1 night in Mar 2023
Response from F.Pirouteck, Responsable hébergement et commercial on 13 Mar 2023
Thank you very much for your appreciation Billie, and feedback!We are delighted that your stay went perfectly wellWe look forward to seeing you again

10/10 Excellent

Michael

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Immaculate hotel, great restaurant, friendly staff
Stayed 1 night in Feb 2023
Response from F.Pirouteck, Responsable hébergement et commercial on 28 Feb 2023
Thank you for your feedback Michael, and we are delighted that everything went perfectly.We look forward to welcoming you soonHave a nice day

8/10 Good

Yi-Hsuan

Stayed 1 night in Jan 2023

8/10 Good

Hector

10/10 Excellent

Luis Cameroon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, good room size with everything you need, clean and tidy and good value for money considering the location (inside the Confluence Shopping Mall)
Response from F.Pirouteck, Responsable hébergement et commercial on 12 Jan 2023
Thank you very much for your kind message Luis !The whole team is very sensitive to customer feedbackWe look forward to welcoming you soon.

10/10 Excellent

Sonja, Providence

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the best hotel we stayed in for our two week trip in France. The hotel was connected to an outdoor shopping mall with lots of places to eat and enjoy. The hotel itself was spacious, clean and child/toddler friendly. They had a play area for children and the manager even gave my son some soft toys to play with. The restaurant food and bar were excellent. And finally the view of the Saone from our room was perfect.
Response from F.Pirouteck, Responsable hébergement et commercial on 12 Jan 2023
Dear Sonja,Many thanks for your 5/5 feedback and your comment which highlights our establishment and our teams!See you soon at the Novotel Lyon Confluence for a new experience!Nice evening

4/10 Poor

Giuseppe

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
No e. Vehicle charging is available in the hotel parking. The gym is ridiculously small for a 4 stars. Dinner service not attentive. And room damn cold. 19 degrees are a joke.
Stayed 1 night in Nov 2022
Response from F.Pirouteck, Responsable hébergement et commercial on 28 Nov 2022
Dear Giuseppe,We are very sorry that our services did not meet your expectations.Your feedback is important to us as we are committed to the quality of our services.Our fitness room offers several pieces of exercise equipment on a surface of 34m2.In view of governmental decisions, and in the context of energy sobriety, the hotel offers temperatures ranging from 19 to 21c.We hope to regain your trust and welcome you soonHave a nice day

8/10 Good

Tram

Stayed 3 nights in Oct 2022
Response from F.Pirouteck, Responsable hébergement et commercial on 12 Nov 2022
Bonjour Tram,Nous sommes ravis que votre séjour se soit bien passé.Nous espérons vous accueillir prochainementBelle journée

10/10 Excellent

Priscillia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, perfect location, lovely staff, will stay again.
Stayed 2 nights in Sep 2022
Response from F.Pirouteck, Responsable hébergement et commercial on 4 Oct 2022
Dear Priscillia,The whole team thanks you for your 5/5 feedback. It is a pleasure for all of us to please our customers every day.See you soon at the Novotel Lyon Confluence !

8/10 Good

ARNAUD

Liked: Cleanliness, amenities
1
Stayed 2 nights in Sep 2022
Response from F.Pirouteck, Responsable hébergement et commercial on 25 Oct 2022
Merci Arnaud pour votre retour 4/5A très vite au Novotel Lyon Confluence !

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

4/10 Poor

Tracey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was not very helpful entering this property after 6 PM. Signage is terrible; they have a desk inside the shopping mall but no signage to indicate that you actually need to be on the top floor to find a staff member after 6 PM. The carpets also need a clean. Just be aware. Very disappointing.
Stayed 1 night in Jul 2022

8/10 Good

Mahmoud

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, room comfort
Stay Somewhere Else
Not the best at all. It’s was 29 Celsius when we stayed. Dispute asking several times the air conditioning doesn’t work in any of the rooms, it is purposefully switch off or on an extremely low setting. It was like someone breathing on you. The balcony has to be booked as it is a restaurant open to the general public and we were asked to move, the toilets were dirty, covered in puke. The black-out curtains in our room had holes in and coffee stains. No milk or regular tea in the room. There are better hotels in Lyon.
Stayed 1 night in May 2022
Response from F.Pirouteck, Responsable hébergement et commercial on 12 Jun 2022
Dear guest, Thank you for your feedback. We are sincerely sorry that the service and facilities provided did not meet your expectations. Your comments are valuable and have been passed on to the relevant departments. We hope to regain your trust very soon and to welcome you soon Have a nice day

2/10 Terrible

Adrian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff's attitudes are horrible, rigid and totally lacking any customer service
Stayed 1 night in Apr 2022
Response from F.Pirouteck, Responsable hébergement et commercial on 3 May 2022
Dear Adrian, Thank you for taking the time to leave a message following your stay, which unfortunately does not seem to have lived up to your expectations and we apologise. For organisational reasons, we have to respect the breakfast schedule and offer other options beyond the buffet hours (at the bar or in the room). As you wished, the breakfast service not consumed has been deducted from your bill. We hope to regain your trust very soon and welcome you back to Lyon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family long weekend break to Lyon
A safe and secure property next to a decently sized shopping mall and Carrefour. The property was well maintained and in a recently developed, modern part of Lyon - close to the river. A pleasant and safe area to walk around at night. The main retail shopping area and old town are walkable, although quite far - but accessible by a short tram/metro ride. Parking was safe and convenient with access via a lift to the hotel. Reasonable value for money at EUR10 per night. The Breakfast provided a reasonably extensive choice of cooked food and continental patisserie, meats, cereals coffee/teas/juices etc.. The rooms and general areas were very clean and well maintained. The only negative was the room was very hot at night - air conditioning not working properly and opening the window had little effect despite being 7-9 degrees outside at night and 22 degrees during the day. In summary, I would recommend this hotel as a safe, clean, quiet place to stay, especially if arriving by car. I would stay again if I ever returned to Lyon on a family holiday.
Stayed 3 nights in Apr 2022
Response from F.Pirouteck, Responsable hébergement et commercial on 3 May 2022
Dear customer, Thank you very much for your feedback and your trust. We will welcome you with pleasure during your next stay in Lyon Have a nice day!

8/10 Good

ARTEMIS

Stayed 2 nights in Mar 2022

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from F.Pirouteck, Responsable hébergement et commercial on 28 Feb 2022
Merci pour votre retour 10/10 ! La satisfaction de nos clients fait également notre joie. A très vite pour vivre une nouvelle expérience Belle soirée

8/10 Good

Julien

Travelled with family
Liked: Staff & service, property conditions & facilities
Hôtel bien situé, chambre moderne et bien equipee, tres bon accueil mais un gros bemol sur le menage de notre chambre cette fois ci par rapport a notre precedente visite : fenêtres vraiment sales, baignoire avec des traces, oreillers plats vraiment pas confortables
Stayed 1 night in Jan 2022
Response from F.Pirouteck, Responsable hébergement et commercial on 26 Jan 2022
Bonjour Nous vous remercions Julien pour votre retour suite à votre séjour parmi nous & pour votre fidélité ! Nous sommes sincèrement désolés que votre dernier séjour n'ait pas été totalement à la hauteur de vos attentes. Nous faisons le nécessaire suite à vos différents retours d'expérience. Très belle journée et à très vite !

10/10 Excellent

Tele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place
Amazing hotel and I love the idea of going straight from the hotel lobby/restaurant and walk into the shopping mall. Massive room with a queue size bed and the sofa on the side. Very enjoyable stay at this hotel.
Stayed 1 night in Dec 2021
Response from F.Pirouteck, Responsable hébergement et commercial on 19 Jan 2022
Thank you very much Tele, for your feedback 10/10 ! It is a pleasure to have been able to participate in the success of your stay in Lyon Have a nice day !

6/10 Okay

JONG, Doncaster

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights on 25th & 26th of Dec/21. The room and the breakfast was overall good, the shower gel dispenser did not work which was attended immediately, but the safe which did not work as well was never attended. The elevator did not work once which was fixed later, but had to walk up the stairs. My key card did not work, so had to re-set which was done, but had to wait for at least 10 minute at the reception, which had a long queue. It seemed the reception and the restaurant were understaffed.
Stayed 2 nights in Dec 2021
Response from F.Pirouteck, Responsable hébergement et commercial on 4 Jan 2022
Dear customer, We thank you for your detailed feedback following your stay. We are sorry that the service was not fully up to your expectations. This period of Covid has, as you may have heard in the media, a strong impact on the profession. We hope to regain your trust during your next stay in Lyon. Have a nice day

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth it
The room is not so clean, barely had bathroom essentials we had to call and ask for everything. It was noisy, bed was uncomfortable and the room was so cold ! No heater. Connecting door to the mall was closed. Front desk were helpful and friendly that’s the only good thing.
Stayed 5 nights in Dec 2021
Response from F.Pirouteck, Responsable hébergement et commercial on 21 Dec 2021
Dear Customer, We would have liked your stay to be more pleasant and for you to remember it better. Know that the well-being and comfort of our customers are our priority, this is why your feedback is important and we thank you for it. Thank you for the nod to the quality of welcome from our reception team! We look forward to welcoming you very soon Beautiful day

10/10 Excellent

Selahaddin Deniz

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place with a nice view at the terrace and easy access to a shopping mall where you can buy your needs easily and have different restaurant options.
Stayed 1 night in Oct 2021
Response from Florence P. Quality Manager on 3 Nov 2021
Many Thanks Deniz ! It is a pleasure to read your feedback See you soon at the Novotel Lyon Confluence !

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smart modern hotel in leisure complex. Presented in good state by friendly efficient staff.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peoperty is well maintained. Everything works accordingly. Staff is the main attraction for my return. Breakfast is very good, variety and quality are noticeable.
Stayed 2 nights in Aug 2021

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
New hotel, unfortunately the staff doesn't speak english or spanish and that is not the only problem they are also not very friendly. Breakfast ends at 9:40am too early when I got there to eat there was almost nothing. AC didn't work, woke up at the middle of the night due to sweating. I regret my stayed becaused it is expensive. Definitely if you are a tourist go somewhere else whete you will feel welcomed. Also I never got my hotel receipt.. waiting to see if they will remove the $180 euro deposit. Not even in the best hotels in other countries or USA ask for such a big deposit. Stay away friends.
Stayed 1 night in Jul 2021
Response from Ines Gabriella on 5 Aug 2021
Thank you for taking the time to tell us about your experience. We are very sorry that your stay did not meet your expectations and we would like to express our deepest apologies. Please rest assured that we are taking the appropriate measures to address the problem concerning the AC and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
What a beautiful hotel. I loved that there was a parking garage and there was a shopping center connected to it. The staff were so friendly and lovely. I can’t say enough about it. We really enjoyed our stay here and wish it was more than 1 night.
Stayed 1 night in Jul 2021

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Disliked: Room comfort
The hotel in general is a nice place. But the bed we had was lousy.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Disliked: Cleanliness
Minibar was left very dirty. Bedding sheet had a big stain. Towels are worn out. Surfaces not left clean with hairs, etc.
Stayed 1 night in Jul 2020

4/10 Poor

Sebastian

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2020

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good service at restaurant
The restaurant staff was amazing! Helpful and exceptional!
Stayed 3 nights in Feb 2020

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good
601 was a lovely quiet room. The reception staff were great. The location is not charming or historic but very practical-- near transport and in a shopping centre I used to stay here often, but stopped after a couple of problems; it seems now to have got much better
Stayed 1 night in Feb 2020

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern living
The Hotel is ideally located in the Confluence area within walking to the historic center of Lyon and the river cruises on both Rhône and Saone. The restaurant serves delicious breakfasts on the terrace overlooking the whole area. The room was very comfortable, clean and quiet. I would highly recommend it.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and well located hotel. Very good for business.
Stayed 5 nights in Dec 2019

10/10 Excellent

Abdullah, Jeddah, Saudi Arabia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located. Easy parking access. Very modern and clean rooms. Great and friendly staff.
Stayed 1 night in Nov 2019