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Reviews of Hôtel Gratte-Ciel Ariana

3 out of 5
Hôtel Gratte-Ciel Ariana
163 Cours Emile Zola, Villeurbanne, Rhone

Reviews

6.6
Rating 10 - Excellent. 141 out of 1000 reviews" "
Rating 8 - Good. 348 out of 1000 reviews" "
Rating 6 - Okay. 274 out of 1000 reviews" "
Rating 4 - Poor. 141 out of 1000 reviews" "
Rating 2 - Terrible. 96 out of 1000 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

David

Tired rooms, in need of refurbishment
Stayed 2 nights in Oct 2023
Response from Astrid - Cheffe de réception on 16 Nov 2023
Hello, Thank you for taking the time to share your experience with us. We are sorry to see that you were not fully satisfied with your stay with us. We have taken note of all of your comments and will not fail to pass them on to the departments concerned. Kind regards, Astrid - Reception Manager

4/10 Poor

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff very helpful, room quite tatty needed updating, good communal area for eating Well positioned close to Metro Tap loose in Bathroom difficult to get shower to work Carpets in rooms and public areas past their sell by date Car parking but note height limit 1.75 metres It served our purpose for our trip but I wouldn’t stay there again In its favour was not expensive
Stayed 1 night in Sep 2023
Response from Astrid - Cheffe de réception on 16 Nov 2023
Hello, Thank you for taking the time to share your experience with us. We are sorry to see that you were not fully satisfied with your stay with us. We have taken note of all of your comments and will not fail to pass them on to the departments concerned. Kind regards, Astrid - Reception Manager

8/10 Good

Nik

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
A great place to stay for the rugby. Staff were warm & friendly.
Stayed 2 nights in Sep 2023
Response from Astrid - Cheffe de réception on 16 Nov 2023
Hello, Thank you for taking the time to share your experience with us. We are delighted to see that you were satisfied with your stay with us and hope to welcome you again at the Gratte-ciel hotel. Kind regards Astrid - Reception Manager

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Astrid - Cheffe de réception on 16 Nov 2023
Bonjour, Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous. Nous sommes navrés de voir que vous n'avez pas été pleinement satisfait de votre séjour parmi nous. Nous avons pris bonne note de l'ensemble de vos remarques et ne manquerons pas de les faire remonter aux services concernés. Cordialement, Astrid - Chef de réception

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Decent location near the metro. Good breakfast. Good hotel for short stay if you are out and about. Helpful staff
Stayed 2 nights in Sep 2023
Response from Astrid - Cheffe de réception on 16 Nov 2023
Hello, Thank you for taking the time to share your experience with us. We are delighted to see that you were satisfied with your stay with us and hope to welcome you again at the Gratte-ciel hotel. Kind regards Astrid - Reception Manager

10/10 Excellent

dorraine, Saint Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and comfortable stay. Thanks.
Stayed 1 night in Jun 2023

6/10 Okay

Nav

Liked: Cleanliness, staff & service
Does what it says on the tin
Uncomfy bed, cold room. Only a 3*, great staff. Decent location
Stayed 3 nights in Nov 2021
Response from Olivier Schirvel - Room Division Manager on 17 Nov 2021
Dear sir, First at all, let me thank you for taking the time to share your experience with us. We are glad to see that you were satisfy by your stay among us. We well noted your feedback regarding to the bed. About the cold room, we had a technical issue with our boiler last week and was able to fix it only last monday. We are deeply sorry if you faced any discomfort with this situation. We hope we will welcome you again soon at the Gratte-ciel hotel and remain at your entire disposal for any further information. Kind regards

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2021
Response from Olivier Schirvel - Responsable hébergement. on 5 Jul 2021
Chère madame, Cher monsieur, Tout d'abord, permettez moi de vous remercier pour avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis de voir que vous avez été pleinement satisfait par votre séjour parmi nous et espérons vous accueillir de nouveau très prochainement à l'hôtel Ariana Villeurbanne D'ici là, nous restons à votre entière disposition pour tout complément d'information. Cordialement

6/10 Okay

Sam

Stayed 2 nights in Aug 2020
Response from Olivier Schirvel - Responsable hébergement on 24 Aug 2020
Bonjour, Tout d'abord, permettez moi de vous remercier pour avoir pris le temps de partager votre expérience avec nous. Compte tenu de la note que vous nous avez attribué, il est certain que votre séjour parmi nous n'a pas répondu à l'ensemble de vos attentes. L'évolution constante de notre qualité de service étant notre priorité numéro 1, nous souhaiterions sincèrement savoir ce que nous aurions pu faire afin de vous apporter pleine satisfaction. Nous restons à votre entière disposition afin de recevoir votre retour. En attendant, nous espérons vous revoir très bientôt à l'hôtel Ariana Villeurbanne. Cordialement

6/10 Okay

Faycal

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Nice location. But, bad service in terms of net
The hotel is located in nice region. The metro is just 5 min by walking gratt ciel station. However, the net is bad and slow. The room is clod. I think the condionnig system should be added in the rooms.
Stayed 1 night in Oct 2019
Response from Hôtel Ariana on 13 Oct 2019
Cher Clinet, Nous vous remercions pour cette note et du temps accordé à votre commentaire, Cordialement.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from SCOTTE michaël on 1 Aug 2019
Cher Client, Merci de nous avoir attribuer cette note, Nous serons ravis de vous revoir lors de votre prochain séjour à Lyon-Villeurbanne Cordialement.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and polite staff. Nice and tidy rooms.
Stayed 1 night in May 2019
Response from Victor - Front office manager on 16 May 2019
Dear Jospeh, Thank you for your comment, we hope to see you soon ! Best regards

8/10 Good

James

Liked: Staff & service, property conditions & facilities, room comfort
Not to bad a hotel - but with great staff!
Reception staff were very welcoming and friendly. Please note that parking is height restricted - only 185 max. I was able to park outside the hotel but this is not protocol. Room itself was ok - nothing amazing so I am not sure what a normal room was like as mine was meant to be superior! Couldnt seem to control the heating in the room. All in all not a bad hotel and I would stay there again if I was in the area.
Stayed 2 nights in Apr 2019
Response from Victor - Front office manager on 14 Apr 2019
Dear Sir, Thank you for taking the time to share your experience in our Hotel. We hope to welcome you soon again on your return to Lyon !

6/10 Okay

Agnes

Liked: Cleanliness
Stayed 3 nights in Mar 2019
Response from SCOTTE michaël on 29 Apr 2019
Chère cliente, Nous vous remercions d'avoir pris le temps de noter notre établissement. Nous serons ravis de vous accueillir lors de votre prochain séjour à Lyon Villeurbanne

8/10 Good

Wassim

Ok but not superb of course.
Ok.
Stayed 1 night in Feb 2019
Response from The Hotel ARIANA' s tea on 20 Mar 2019
Thank you for your rating. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Lyon December 2018
The hotel was handy for the metro for getting about and reasonably priced given the Festival of Lights being on the same weekend we were there. Staff were friendly & helpful. The room was clean but could have done with an easier to open window or air conditioning as the room was very warm. Great spot to stay when in town for the rugby, would recommend it as a place to stay.
Stayed 2 nights in Dec 2018
Response from The Hotel ARIANA' s team on 26 Dec 2018
All the staff thank you for this comment, Hope to see you very soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice location in villeurbal, OK for 3 stars, needs refurbishment, furniture bit old
Stayed 1 night in Sep 2018
Response from L'Equipe de l'Hôtel Ariana on 27 Nov 2018
Thank you for your comment ! see you soon

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Nice hotel but smokey.
Great location (3 minutes walk from the Metro stop Gratte Ciel). Staff were very pleasant. Hotel was very clean but the whole place smelt very smokey.
Stayed 1 night in May 2018
Response from The Hotel ARIANA' s team on 14 Jun 2018
Dear guest, Thank you for taking the time to share your experience. I am delighted to hear that you had a pleasant stay at our hotel and that you have enjoyed our team's hospitality and our location. However, I would like to apologies for the inconceniences encountered during your stay (cigarette smell) We hope to have the chance to welcome you at our hotel again in the near future ! Best regards, The Hotel ARIANA's team

2/10 Terrible

Verified traveller

Stayed 6 nights in May 2018
Response from L'Equipe de l'Hôtel Ariana on 12 Dec 2018
Chère Client, Nous sommes sincèrement désolés que votre expérience à l'Hôtel Ariana ne vous ait pas entièrement satisfait. Nous espérons néanmoins avoir le plaisir de vous accueillir à nouveau dans notre établissement afin de rétablir votre opinion par rapport à notre hôtel et ses services. Cordialement,

8/10 Good

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort
Response from L'Equipe de l'Hôtel Ariana on 21 May 2018
Cher Client, C'est un plaisir de constater que vous avez été satisfait de votre expérience au sein de notre établissement. Nous espérons avoir le plaisir de vous accueillir à nouveau parmi nous. Cordialement,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good position
Hotel too much expensive a normal breakfast cost 14 euros per person per night. Need some remodelation

6/10 Okay

Francisco Javier

Disliked: Property conditions & facilities, room comfort
The hotel looks tired and rooms aren't very comfortable. On the plus side, breakfast was quite nice.

4/10 Poor

Verified traveller

Disliked: Room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
centrally located. Good access to public transport
Room was clean but very basic. Beds were comfortable. The toilet and bathroom were separate rooms, with no sink/wash basin in the toilet. After using the toilet which was in a tiny room right in the entrance, one has to go through the room to get to the bathroom just to wash ones hands - a bit unhygienic! There was no shower curtain around the bath tub and the shower hose was not fixed, so was a bit tricky having a shower without water spraying out everywhere. Also, while there was free wifi available, it got disconnected every time the device is switched off or when you go off the premises, so was tiring having to log in several times.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Quality not in accordance with price. Elevator too small. Breakfast (14 Euros) very limited choise

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bath was dirty...
The bath was very dirty i had to clean it before taking a shower... the rest was ok

4/10 Poor

Nicola

Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms are old, a/c was generating more heat than cold, staff very helpful though

8/10 Good

Dominic, Warwickshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised.
Excellent value for money, reading previous reviews meant my expectation was not high. However I was pleasantly surprised, friendly welcome and a reasonably sized room with flat screen and comfortable twin beds. Only negative was a hand held shower but bathroom well sized. Not a plush hotel but perfectly clean and comfortable.

6/10 Okay

Martin, London

Liked: Cleanliness, property conditions & facilities
Overnight stop for match Olympic Lyonaise stadium
Clean convenient hotel for one night stay. Metro and food shops close by. 30 minute walk to station. Catch Metro to get to tourist areas of old town on by the river.

8/10 Good

Raul, Panama

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Good amenities, nice staff, good location, good breakfast. The A/C was broken thought. Some days was a little hot. But averall it was a good experience.

8/10 Good

sue, cardiff wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel friendly staff
Stayed for 5 nights hotel was very clean staff very professional at all times

10/10 Excellent

Jean Bruce, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why not Call Ariana a 4 Stars Hotel? I can't wait!
I thought in myself why not to rate it 4 stars? Good staff. Well done!!!

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Beds weren't very comfortable and the hotel wasn't in a very desirable neighborhood. Parking was very challenging in the garage.

6/10 Okay

Albert, London

Liked: Cleanliness, room comfort
Good value for money
I got a very good price on this website, and I have enjoyed my stay. It's not a 5-star hotel, but you get a bath tub, a cosy bed, and all that. The receptionists spoke reasonably good English, which was very helpful. Note that if internet is very important to you, this hotel might not be your best choice because I only got INTERMITTENT and WEAK Wifi signal.

4/10 Poor

Aneto, UK

Disliked: Property conditions & facilities, room comfort
Far from the center. Ok for students
Far from the center. Small rooms but clean. Wifi slow and connection not working properly quite often

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The only bad thing I could say about this hotel is that the bathtub had no shower curtain or glass door, so it was tough to shower in. Other than that, the room is clean, the bed is comfortable, and there is free wifi. It is a bit of a walk from the train station, Gare Part Dieu, maybe 20-30 minutes. The hamburger place next door has good fast food. We didn't have breakfast at the hotel, so we can't review it.

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Ariana - great hotel slightly out of Lyon
We stayed for 2 nights and found the hotel was great for our needs - the rooms were quiet and had air conditioning (although you cannot control it i.e. reception turns it on / off) and parking was provided in the basement for a surcharge. It is close to a supermarket/bakery and a number of cheap cafes for lunch and the metro is a couple of minutes walk to take you in to the old town and main centre. Would definitely recommend.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Trish

Disliked: Property conditions & facilities, room comfort
Okay, but not great
We only stayed one night (for which I am pleased). The hotel is rather shabby, with dark creepy halls upstairs. Reception was okay, friendly and polite. The room was clean, but the ensuite only had a bath with a handheld shower. It was impossible to get a constant temerature for the water (very hot or very cold was the choice). It was close to the metro to get into town centre (which was great, with loads of bars and resturants). It was okay for a cheap hotel I guess, but I wont stay there again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Kirstine, Danmark

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Very old - but clean
Staff was very nice. A little expensive compared to the standard. This hotel needs renovation and sound proofing. But ok for just spending the nights and close to a metro station.

8/10 Good

Cathryn, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Ariana is a pleasant enough hotel. The staff were pretty friendly. No kettle in the room which for an English couple was tough as no cup of tea in the morning. We had no intention of paying for the expensive breakfast but I think that's the case with most hotels. Be prepared for a lodging tax, not too expensive but just another added cost.

2/10 Terrible

Bruno

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Les équipement (sont vieillissants et abimés. Le fauteuil est d'une saleté repoussante. L'au chaude a un débit insuffisant pour une douche et met plus de 10 minutes à arriver
Stayed 2 nights in Apr 2024
Response from Astrid on 19 Apr 2024
Bonjour, Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous. Nous sommes navrés de voir que vous n'avez pas été pleinement satisfait de votre séjour parmi nous. Nous avons pris bonne note de l'ensemble de vos remarques et ne manquerons pas de les faire remonter aux services concernés. Cordialement, Astrid - Chef de réception

4/10 Poor

Feza

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
L’état de l’équipement est pas top du tout… on a fait un bon dans le passé avec un état de vétusté plus que limite. De plus, on du faire couler l’eau 20 min pour qu’elle soit chaud…, pas très écologique.
Stayed 1 night in Apr 2024
Response from Astrid on 8 Apr 2024
Bonjour, Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous. Nous sommes navrés de voir que vous n'avez pas été pleinement satisfait de votre séjour parmi nous. Nous avons pris bonne note de l'ensemble de vos remarques et ne manquerons pas de les faire remonter aux services concernés. Cordialement, Astrid - Chef de réception

8/10 Good

Stephane

Stayed 1 night in Mar 2024
Response from Astrid - Cheffe de réception on 2 Apr 2024
Bonjour, Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis de voir que vous avez été satisfait par votre séjour parmi nous et espérons vous accueillir de nouveau à l'hôtel Gratte-ciel. Cordialement Astrid - Chef de Réception

8/10 Good

M-othman

Stayed 1 night in Feb 2024
Response from Astrid on 18 Mar 2024
Bonjour, Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis de voir que vous avez été satisfait par votre séjour parmi nous et espérons vous accueillir de nouveau à l'hôtel Gratte-ciel. Cordialement Astrid - Chef de Réception

8/10 Good

Mathieu

Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel très bien situé et qui mériterai un meilleur équipement
Stayed 1 night in Feb 2024
Response from Astrid on 18 Mar 2024
Bonjour, Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis de voir que vous avez été satisfait par votre séjour parmi nous et espérons vous accueillir de nouveau à l'hôtel Gratte-ciel. Cordialement Astrid - Chef de Réception

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Accueil en mode Covid Chambre en état correct pour un *** sans plus. Surprise : pas d'eau chaude dans la salle de bains. Pas de remise proposée après signalement.
Stayed 1 night in Feb 2024
Response from Astrid on 18 Mar 2024
Bonjour, Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous. Nous sommes navrés de voir que vous n'avez pas été pleinement satisfait de votre séjour parmi nous. Nous avons pris bonne note de l'ensemble de vos remarques et ne manquerons pas de les faire remonter aux services concernés. Cordialement, Astrid - Chef de réception

2/10 Terrible

Olivier

Business traveller
Disliked: Cleanliness, property conditions & facilities
la propreté n'est pas le fort de cet hotel
le premier jour le wifi ne marchait pas. On m'a changé de chambre. Le deuxiéme jour pas d'eau chaude. Le troisiéme jour eau chaude au début de la douche mais eau froide pour finir. Poils sur le mur et sur le wc...
Stayed 3 nights in Jan 2024
Response from Astrid on 18 Mar 2024
Bonjour, Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous. Nous sommes navrés de voir que vous n'avez pas été pleinement satisfait de votre séjour parmi nous. Nous avons pris bonne note de l'ensemble de vos remarques et ne manquerons pas de les faire remonter aux services concernés. Cordialement, Astrid - Chef de réception