SpringHill Suites by Marriott Lynchburg Airport/University Area Reviews

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Reviews of SpringHill Suites by Marriott Lynchburg Airport/University Area

SpringHill Suites by Marriott Lynchburg Airport/University Area

15171 Wards Road, Lynchburg, VA

9.0

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

8/10 Good

Katrina

17 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Feb 2024

Response from JT on 18 Apr 2024

Thank you so much for the amazing rating Katrina! We're so glad that you were able to enjoy your stay with us and we hope to see you again soon!

10/10 Excellent

Tara

14 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Mar 2024

Response from JT on 18 Apr 2024

Thank you so much for the excellent rating Tara! We're so glad that you were able to enjoy your stay with us and we hope to see you again soon!

6/10 Okay

Kyle De

Travelled with family and small children

9 Apr 2024

Liked: Staff & service, property conditions & facilities

Bathroom was ok, a little mold on the caulking and mattress for sofa bed had a large stain on it.

Stayed 2 nights in Apr 2024

Response from JT on 9 Apr 2024

Hi Kyle, we're sorry that your accommodations we not up to standard during your stay. We did share your experience with the team here, and we again apologize. We hope you'll give us a chance to improve your estimation of us the next time you're in Lynchburg

10/10 Excellent

Debra

Travelled with partner

3 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Easy check in. Room was very clean and the bedding smelled so fresh! I will definitely stay here again.

Stayed 1 night in Apr 2024

Response from SD on 8 Apr 2024

Thank you for the nice feedback on our front desk and housekeeping team. We'll see you next time you're here!

10/10 Excellent

Stephen

2 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Clean room, pleasant stay, would definitely recommend.

Stayed 2 nights in Mar 2024

Response from SD on 8 Apr 2024

Hi Stephen,Thank you for the kind words and the 5 stars!

10/10 Excellent

Lorenda

Travelled with family

31 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly atmosphere Great breakfast bar

Stayed 2 nights in Mar 2024

Response from SD on 8 Apr 2024

Hi Lorenda,Thank you for the 5 stars and the kind words about our breakfast operation.

10/10 Excellent

Caryl

Travelled with family and small children

13 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay. Quiet, clean, and pet-friendly.

Stayed 1 night in Mar 2024

Response from SD on 8 Apr 2024

Hi Caryl,Thank you for the kind words about our hotel, and the 5 stars. We look forward to hosting you in the future!

10/10 Excellent

Robert

10 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Mar 2024

Response from SD on 8 Apr 2024

Thank you for the 5 stars Robert!

10/10 Excellent

Joseph

4 Mar 2024

Stayed 2 nights in Feb 2024

Response from SD on 8 Apr 2024

Thank you for the 5 stars Joseph!

10/10 Excellent

Bonnie, Myrtle Beach

Travelled with family

24 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean

Stayed 1 night in Feb 2024

Response from SD on 1 Mar 2024

Thank you for the kind words about our housekeeping team, we've shared this with them!

10/10 Excellent

Jennifer

Travelled with family

24 Feb 2024

Liked: Staff & service, amenities, property conditions & facilities

We loved the convenience to Liberty University. Every staff person was kind and friendly and we absolutely loved the fresh citrus water available every day.

Stayed 1 night in Feb 2024

Response from SD on 1 Mar 2024

Hi Jennifer,Thank you for the 5 stars, we appreciate it and hope to see you back!

10/10 Excellent

Brian, Brigantine

Business traveller

30 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice hotel!

Stayed 1 night in Jan 2024

Response from SD on 31 Jan 2024

Thank you for the kind words Brian!

10/10 Excellent

david

Travelled with partner

28 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect place to stay

Stayed 1 night in Dec 2023

Response from joy on 28 Dec 2023

Thank you for choosing to stay with us. We look forward to seeing you again soon.

10/10 Excellent

Troy

Travelled with family

18 Dec 2023

Stayed 1 night in Dec 2023

Response from joy on 28 Dec 2023

Thank you for choosing to stay with us. We look forward to seeing you again soon.

10/10 Excellent

Queli, Greenbelt

Travelled with family

16 Dec 2023

Liked: Cleanliness, property conditions & facilities

Stayed 1 night in Dec 2023

Response from joy on 28 Dec 2023

Thank you for choosing to stay with us. We look forward to hosting you again when you are back in the area.

10/10 Excellent

Abby

Travelled with family

16 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Dec 2023

Response from Jailyn on 16 Dec 2023

Thank you so much for the excellent rating Abby! We're so glad that you were able to enjoy your stay with us and we hope to see you again soon!

8/10 Good

Jeremy

Travelled with family and small children

10 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Dec 2023

Response from joy on 10 Dec 2023

Thank you for choosing to stay with us. We hope to see you again when next in the area.

6/10 Okay

Amanda

Travelled with family

20 Nov 2023

Liked: Room comfort

Disliked: Property conditions & facilities

Beds were really comfy but the hotel is dated. Perfectly fine for one night.

Stayed 1 night in Nov 2023

Response from SD on 21 Nov 2023

Hi Amanda,We appreciate the feedback and hope to see you if you are again in the area!

10/10 Excellent

Jacqueline

19 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean hotel! The staff was friendly

Stayed 1 night in Nov 2023

Response from SD on 21 Nov 2023

Thank you for the kind words and 5 stars Jacqueline!

10/10 Excellent

William

Travelled with group

12 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2023

Response from Jailyn on 12 Nov 2023

Thank you so much for the excellent rating William! We're so glad that you were able to enjoy your stay with us and we hope to see you again soon!

4/10 Poor

Kimberlyn

Travelled with family

8 Nov 2023

Liked: Staff & service, room comfort

Disliked: Property conditions & facilities

Stayed 1 night in Nov 2023

Response from SD on 9 Nov 2023

Hi Kimberlyn,Thank you for the feedback. We have shared your experience with the team, so we might improve ourselves for the next guest. I apologize the experience wasn't a better one, and hope we can improve your opinion of us should you come back to Lynchburg in the future.

2/10 Terrible

Ray

29 Oct 2023

Stayed 1 night in Oct 2023

Response from SD on 21 Nov 2023

Hi Ray,We're sorry you didn't have a better experience with us. We did share your experience with the team here, and we again apologize for the bumps.We hope you'll give us a chance to improve your estimation of us the next time you're in Lynchburg

8/10 Good

Jessica

Travelled with family

26 Oct 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Oct 2023

Response from joy on 28 Oct 2023

Thank you for the review and also for choosing to stay with us.

10/10 Excellent

James

23 Oct 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Awesome

Stayed 1 night in Oct 2023

Response from joy on 28 Oct 2023

Thank you for the great review and for choosing to stay with us.

8/10 Good

Dana

Travelled with group

16 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Liked easy access. Didn't like the cost.

Stayed 1 night in Oct 2023

Response from joy on 17 Oct 2023

Thank you for your 4 out of 5 review. We appreciate your feedback. We look forward to your next stay.

8/10 Good

Linda

14 Oct 2023

Liked: Property conditions & facilities

Good stay except air conditioner very noisy. Thank goodness colder night so I could turn it off. Breakfast okay but not great

Stayed 1 night in Sep 2023

Response from joy on 14 Oct 2023

Thank you for your feedback and also for choosing to stay with us.

10/10 Excellent

Margaret C

Business traveller

12 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Convenient to US 29

Stayed 1 night in Oct 2023

Response from Jailyn on 12 Oct 2023

Thank you so much for the excellent rating Margaret! We're so glad that you were able to enjoy your stay with us and we hope to see you again soon!

10/10 Excellent

Ryan

Travelled with family and small children

2 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I stayed in a nice large suite with my 4 children. There was plenty of room for everyone, and breakfast was clutch. The staff were all friendly and accommodating. I'm sure we'll stay here again on our trips through Virginia.

Stayed 2 nights in Sep 2023

Response from joy on 28 Oct 2023

Thank you for the great review and for choosing to stay with us.

10/10 Excellent

Kenneth

21 Sept 2023

Stayed 1 night in Sep 2023

Response from Jailyn on 12 Oct 2023

Thank you so much for the excellent rating Kenneth! We're so glad that you were able to enjoy your stay with us and we hope to see you again soon!

4/10 Poor

Michael

11 Sept 2023

Liked: Staff & service, property conditions & facilities

Disliked: Cleanliness

There was an odor in the room that permeated everything, it was even carried out in my luggage after one night. It seemed a combination of mold and cleaning solution, horrible!

Stayed 1 night in Sep 2023

Response from joy on 11 Sept 2023

Thank you for you review. We will address to find out what happened and we are sorry for your discomfort. Thank you again for choosing to stay with us.

8/10 Good

Verified traveller

Travelled with family

1 Sept 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Check in and out was quick and easy, great customer service. My room was clean and furnishings were modern, in good shape. Comfortable bed!

Stayed 1 night in Aug 2023

Response from joy on 4 Sept 2023

Thank you for your review and choosing to stay with us.

10/10 Excellent

Wyatt

Travelled with family

28 Aug 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for what you need.

Great place, clean, good location. Breakfast was not the best, but it is free, hot and ready.

Stayed 2 nights in Aug 2023

Response from joy on 28 Aug 2023

Thank you for choosing to stay with us.

10/10 Excellent

JOHN

Travelled with family

25 Aug 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room was nice with the trundle bed.

Stayed 1 night in Aug 2023

Response from Jailyn on 25 Aug 2023

Thank you so much for the excellent rating John! We're so glad that you were able to enjoy your stay with us and we hope to see you again soon!

10/10 Excellent

Brian

Travelled with family

21 Aug 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Close enough to areas around Lynchburg and Liberty University. Easy to get to. Staff was friendly and accommodating. Room was clean as expected. Breakfast was very good.

Stayed 3 nights in Aug 2023

Response from joy on 11 Sept 2023

Thank you for your five out of five review. We are glad everything you expected of your stay was provided. Thank you for choosing to stay with us.

10/10 Excellent

steve

15 Aug 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

IM A MARRIOTT REWARDS CARD HOLDER AND THE PROPERTY WAS AS EXPECTED. FOLKS WERE ALL PLEASANT AND HELPFUL. ROOM WAS VERY NICE, MY WIFE THOROUGHLY ENJOYED THE SHOWER, COMMENTING ON WATER PRESSURE AND ENDLESS HOT WATER! HER ENJOYMENT CAUSING OUR LATE DEPARTURE AND DESK HELP WAS VERY UNDERSTANDING. THANK YOU AND GOD BLESS AND GOD'S SPEED! #godschildrenarenotforsale

Stayed 2 nights in Aug 2023

Response from Jailyn on 15 Aug 2023

Thank you so much for the excellent rating Steve! We're so glad that you and you wife were able to enjoy your stay with us and we hope to see you again soon!

2/10 Terrible

Andrew

11 Aug 2023

Disliked: Cleanliness, staff & service

Response from joy on 4 Sept 2023

Thank you for choosing to stay with us.

10/10 Excellent

Sable

Travelled with family

11 Aug 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2023

Response from joy on 12 Aug 2023

Thank you for choosing to stay with us.

10/10 Excellent

Annie

Travelled with family, Business traveller

11 Aug 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Sam was great at the front desk. He was so helpful and friendly.

Stayed 2 nights in Aug 2023

Response from joy on 12 Aug 2023

Thank you for choosing to stay with us.

10/10 Excellent

Catlin

Travelled with family

10 Aug 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved it easy access. People were very friendly and helpful.I recommend staying here again.

Stayed 2 nights in Aug 2023

Response from joy on 10 Aug 2023

Thank you for choosing to stay with us.

10/10 Excellent

Jacqueline

9 Aug 2023

Stayed 1 night in Aug 2023

Response from joy on 4 Sept 2023

Thank you for choosing to stay with us.

2/10 Terrible

Debbie

Travelled with family

31 Jul 2023

Disliked: Cleanliness, property conditions & facilities

Our AC did not work. I asked the front desk for another room. She told me she did not have one. I told her I could not stay in a room without AC. She then went back and found a room.

Stayed 1 night in Jul 2023

Response from joy on 31 Jul 2023

We are sorry you did not enjoy your stay. Thank you for choosing to stay with us.

8/10 Good

Tracy

30 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2023

Response from joy on 31 Jul 2023

Thank you for choosing to stay with us.

10/10 Excellent

Verified traveller

Travelled with family

26 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2023

Response from joy on 27 Jul 2023

Thank you for choosing to stay with us.

2/10 Terrible

Amy, front royal

25 Jul 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jul 2023

Response from SD on 26 Jul 2023

Hi Amy,We're sorry we couldn't deliver a better experience here with us. We do hope you were able to enjoy the remainder of your time here in Lynchburg.

8/10 Good

Kelly

Travelled with family

24 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2023

Response from Jailyn on 24 Jul 2023

Thank you so much for the great rating Kelly! We're so glad that you enjoyed your stay with us and we hope to see you again in the future!

4/10 Poor

Brandon, Lynnwood

23 Jul 2023

Stayed 1 night in Jul 2023

Response from joy on 14 Aug 2023

Thank you for choosing to stay with us

10/10 Excellent

Kenneth

18 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jul 2023

Response from Jovi on 19 Jul 2023

Thank you very much for the perfect score, Kenneth. We hope to see you again soon!

10/10 Excellent

Romona

Travelled with family

29 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Enjoyed staying here. Convenient and comfortable.

Stayed 1 night in Jun 2023

Response from joy on 17 Jul 2023

Thank you for choosing to stay with us.

10/10 Excellent

Tim

18 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jun 2023

Response from joy on 17 Jul 2023

We are glad you enjoyed your stay. Thank you for choosing to stay with us.

2/10 Terrible

MICHAEL

15 Jun 2023

Stayed 7 nights in Jun 2023

Response from joy on 17 Jul 2023

Thank you for choosing to stay with us.