3 bars/lounges, swim-up bar, poolside bar
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Reviews of Hilton Luxor Resort & Spa

5 out of 5
Hilton Luxor Resort & Spa
New Karnak, P.O. Box 13, Luxor

Reviews

9.4

Exceptional

Rating 10 - Excellent. 713 out of 911 reviews" "
Rating 8 - Good. 134 out of 911 reviews" "
Rating 6 - Okay. 37 out of 911 reviews" "
Rating 4 - Poor. 18 out of 911 reviews" "
Rating 2 - Terrible. 9 out of 911 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 2 nights in Mar 2024
Response from Florian Gruhl on 30 Mar 2024
Dear Valued Guest,Thank you very much for your comments. It is with great pleasure we have read your comments regarding your recent stay with us at the Hilton Luxor Resort & Spa. It is to our utmost pleasure to know that you have enjoyed your stay with us.Looking forward to welcoming you soon again to your home away from home, in Egypt.Yours Sincerely,Florian Gruhl, General Manager

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint about this resort is that the food was sub-standard. But after traveling around in the middle east I realized that it is like that everywhere. So nothing really to do with the resort.
Stayed 2 nights in Mar 2024
Response from Florian Gruhl on 23 Mar 2024
Dear Valued Guest, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is beautifully situated on the Nile, with extensive views and places to sit and enjoy the sites. The staff are amazing and the hotel itself very clean with excellent amenities! The restaurant for dinner was absolutely wonderful, with some of the very best sea bass dinners I have ever had! We booked all of our excursions through the hotel - Zein and Asmaa were amazing - including the hot air balloon (which is a must do) and multiple other day trips. Our guide (Ehab) and driver were amazing! The staff was also super attentive (shout out to Maro and Mody) and do yourself a HUGE favor and book a massage at the spa. The ladies there were absolutely amazing!! Last but not least - stop by and say hi to Nermin at the omelette station, who patiently and professionally served everyone as fast as she could. DO NOT HESITATE TO STAY HERE! We will be back!
Stayed 1 night in Feb 2024
Response from Florian Gruhl on 7 Mar 2024
Dear Kimberly, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 Excellent

juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around the hotel is not that pretty but that’s normal in Egypt so don’t expect any different at any other hotel. I had a really good experience, the breakfast is great, with many dishes at the buffet. The spa is beautiful, is like a whole different hotel where you can book a suite that includes spa treatments. The only thing I feel could be improved is the rooms, they look a little outdated specially the carpets.
Stayed 2 nights in Feb 2024
Response from Florian Gruhl on 7 Mar 2024
Dear Juan, Thank you indeed for your comments that you have posted on Expedia website about your recent stay at Hilton Luxor Resort & Spa.I was very happy to know that our services exceeded your expectations.I shared personally your feedback with our team members, and they were so happy to know that their efforts were up to your entire satisfaction.Looking forward to welcoming you again to “your home away from home”, in Egypt.Yours sincerely,Florian GruhlGeneral Manager

10/10 Excellent

BRYAN

Stayed 1 night in Feb 2024
Response from Florian Gruhl on 21 Mar 2024
Dear Bryan, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

2/10 Terrible

Gino

Stayed 1 night in Feb 2024
Response from Florian Gruhl on 21 Mar 2024
Dear Gino, Thank you for taking the time to share your experience about your recent stay at our hotel.We sincerely appreciate your feedback, and we are very sorry you were unhappy. Appreciate receiving more details about what happened to make sure to take the right actions and make sure to improve our service quality. We hope you will consider staying with us in the future to serve you better.Kind Regards,Florian GruhlGeneral Manager

10/10 Excellent

Ferenc Bence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort right by the Nile. We loved the view and the property grounds, the spa facilities were great (steam room, sauna, salt room, heated pools). As the only negative, the staff were a bit hit or miss: some were attentive and friendly, some others did not really pay attention to guests.
Response from Florian Gruhl on 7 Mar 2024
Dear Ferenc, Thank you indeed for your observations that you have posted on the Expedia website about your recent stay at Hilton Luxor Resort & Spa.I am very happy to know that you have enjoyed your stay with us, and our staff services met your entire satisfaction.Looking forward to welcoming you again to “your home away from home”, in Egypt.Yours sincerely,Florian GruhlGeneral Manager

10/10 Excellent

Husamaldin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts I’ve been to world wide! While the hotel is world class with all the amenities and the cleanliness. The main reason is the hospitality and kindness the staff showed us. A special thank you to Marianna and Rahma and the staff in the cafe, and Shereen in reception for going above and beyond, that made our stay very special. You definitely need to try Fateer House!
Stayed 3 nights in Jan 2024
Response from Florian Gruhl on 29 Jan 2024
Dear Esteemed Guest,We would like to extend our heartfelt gratitude for the generous feedback you shared on the Expedia platform regarding your recent visit to the Hilton Luxor Resort & Spa.Words cannot adequately convey our appreciation for your kind remarks. Your positive comments serve as a tremendous source of motivation for us to uphold our commitment to delivering exceptional quality and continuously striving for excellence.We are immensely proud to learn that our services surpassed your elevated expectations, ensuring that your stay with us was truly enjoyable. Your feedback has been enthusiastically shared with our team members, who are thrilled to know that their efforts contributed to your overall satisfaction.Once again, we express our sincere appreciation, and we eagerly anticipate the pleasure of welcoming you back to "Your home away from home" in Egypt.Warm regards,Florian GruhlGeneral Manager

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ready for new carpets and refurb. Breakfast selection poor along with poor selection of in the restaurants. Check before you buy at the bar as $125 for 4 simple G&T's is ridiculous. Also check you bill when checking out as we were charged for an extra night we'd paid for online. Overall the service staff are great, friendly and efficient but I'd suggest some investment training the cooks to 5 star standards. Hilton you are slacking!
Stayed 2 nights in Jan 2024
Response from Florian Gruhl on 29 Jan 2024
Dear valued Guest,Thank you for taking the time to share your experience about your recent stay at our hotel.We sincerely appreciate your feedback and we're very sorry you were unhappy. Regarding your comments have been share to the concerned departments to make sure to take the right actions and we will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future to serve you better.Kind Regards,Florian GruhlGeneral Manager

10/10 Excellent

Priscilla

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing. Each of the staff was so helpful and relaxing.
Stayed 3 nights in Dec 2023
Response from Florian Gruhl on 29 Jan 2024
Dear Priscilla,Thank you for taking the time to share with us your recent experience at Hilton Luxor Resort & Spa.I was very delighted to know that you have enjoyed your holiday with us and our resort facilities exceeded your expectations.I shared personally your feedback with our team members, and they were so happy to know that their efforts were up to your entire satisfaction.Our promise to ensure every guest feels cared for, valued and respected.Looking forward for your next visit to our sunny resort which I hope to be in the near future.Kind regards,Florian GruhlGeneral Manager

10/10 Excellent

SakthivelNarayanan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property overlooking the Nile River. Amazing view. Very friendly staff. Excellent breakfast. Very good spa and pool
Stayed 3 nights in Dec 2023
Response from Florian Gruhl on 12 Dec 2023
Dear Valued Guest, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

8/10 Good

Sandyta, Corvallis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were nice, well spoken and offer recommendations about transportation. Dinning experience was ok, staff was slow in responding. Food was great, am allergic to pistachios and chef was able to tell me what I can and cannot eat, it was buffet style. Used the gym and it was well maintained.
Stayed 1 night in Nov 2023
Response from Florian Gruhl on 12 Dec 2023
Dear Sandy, Thank you very much for your feedback that you have posted on Expedia website about your recent holiday at Hilton Luxor Resort & Spa.I am very happy to know that our services exceeded your high expectations.Your comment about the slow service in dinner has been takin into consideration to make sure to improve the quality of our service. Looking forward to welcoming you again to “your home away from home”, in Egypt.Yours sincerely,Florian GruhlGeneral Manager

8/10 Good

Karina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from Florian Gruhl on 7 Mar 2024
Dear Karina, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Florian Gruhl on 28 Nov 2023
Dear Simon, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed by Hilton
Hotel was incredibly dirty. Brown towels, electricity wasn’t working in our bathroom, pube hairs in the spa lounge beds, and even the water shut off for a short bit.
Stayed 5 nights in Nov 2023
Response from Florian Gruhl on 8 Nov 2023
Dear our Valued Customer,Thank you for taking the time to share your experience about your recent stay at our hotel.We sincerely appreciate your feedback and we're sorry you were unhappy with the service and overall experience.Our Executive Team is reviewing your comments, and we will share the comments with the concerned departments to make sure to take the proper actions and improve our guest's experience.We hope you will consider staying with us in the future.Sincerely,Florian GruhlGeneral Manager

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Florian Gruhl on 4 Nov 2023
Dear Diane, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
No hand soap in the bathroom… weird. Comfy beds, felt safe, food was alright. Pools peaceful and never had an issue getting a sun bed. We’d stay here again.
Stayed 5 nights in Oct 2023
Response from Florian Gruhl on 1 Nov 2023
Dear Rebecca, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

8/10 Good

Litha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Florian Gruhl on 4 Nov 2023
Dear Litha, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 Excellent

Stephany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room may need some upgrades
Stayed 3 nights in Oct 2023
Response from Florian Gruhl on 28 Oct 2023
Dear Stephany, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 Excellent

Elena

Travelled with family
Liked: Staff & service, property conditions & facilities
Amazing! The view on the Nile is stunning. It’s so peaceful and calm here. Employees are very attentive, friendly, and professional. Asmaa was very nice and helpful. Good breakfast.
Stayed 3 nights in Oct 2023
Response from Florian Gruhl on 23 Oct 2023
Dear Elena, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

8/10 Good

Hina

Travelled with family and small children
Liked: Staff & service, amenities
Outdoor are beautiful but the rooms are very small
Stayed 2 nights in Oct 2023
Response from Florian Gruhl on 23 Oct 2023
Dear Hina, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 Excellent

Erick, Richmond Hill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel to stay and relax. Excellent Breakfast buffet.
Stayed 1 night in Oct 2023
Response from Florian Gruhl on 17 Oct 2023
Dear Erick, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 Excellent

BRANDON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Florian Gruhl on 19 Oct 2023
Dear Brandon, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful, staff were friendly and professional, great selection of foods. I bought a half pension and very happy with the variety of foods. Great ambience, and I had a fantastic time.
Stayed 2 nights in Sep 2023
Response from Florian Gruhl on 14 Oct 2023
Dear Helen, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

8/10 Good

Alla, Potomac

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pool and restaurant are nice.
Stayed 1 night in Oct 2023
Response from Florian Gruhl on 11 Oct 2023
Dear Alla, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Florian Gruhl on 3 Oct 2023
Dear Valued Guest,Thank you for choosing the Hilton Luxor Resort & Spa and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Luxor.Kind Regards,Florian Gruhl,General Manager

10/10 Excellent

Diana, Hackettstown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing property on the Nile river. Spectacular views & sunset! Excellent service and employees. Would recommend it to all!
Stayed 2 nights in Sep 2023
Response from Florian Gruhl on 3 Oct 2023
Dear Diana, Greetings from Hilton Luxor Resort & Spa….Thank you indeed for your kind comments about your recent stay with us and it was our honor to have you as our guest.I am very proud to read that the service & facilities at our resort exceeded your expectations.Your feedback about the team members has been conveyed to them and they are so happy to know that their efforts have ended up to your entire satisfaction.Looking forward to welcoming you again to “your home away from home”, in Egypt.Kind regards,Florian GruhlGeneral Manager

10/10 Excellent

Gregory Louis, Lynnwood

Stayed 6 nights in Sep 2023
Response from Florian Gruhl on 19 Oct 2023
Dear Gregory, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

4/10 Poor

Christopher Glen

Liked: Cleanliness
Disliked: Staff & service, amenities
Breakfast and dinner were bland. I was given a free piece of mango on a skewer at the pool. It gave me very bad food poisoning.
Stayed 1 night in Sep 2023
Response from Florian Gruhl on 3 Oct 2023
Dear Christopher Glen,Greetings from Hilton Luxor Resort & Spa. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Luxor Resort Spa very soon.Kind Regards,Florian Gruhl,General Manager

8/10 Good

Courtland

Stayed 2 nights in Sep 2023
Response from Florian Gruhl on 3 Oct 2023
Dear Courtland,Thank you for choosing the Hilton Luxor Resort & Spa and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Luxor.Kind Regards,Florian Gruhl,General Manager

10/10 Excellent

IFEOMA

Liked: Cleanliness, staff & service, property conditions & facilities
The staffs are very professional nice respectful went above and beyond to make my stay awesome. Celebrated my 20 got a surprise cake 🎂 and happy birthday song (it was awesome made my day) special appreciation to the following staff (Veronia, Asmaa, Rawda, Mr Hassan) Thank you Hilton Luxor for making my stay fantastic 😊 😘
Stayed 2 nights in Sep 2023
Response from Florian Gruhl on 27 Sept 2023
Dear Ifeoma, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

8/10 Good

Alexander, London

Liked: Cleanliness, staff & service
Stayed 7 nights in Sep 2023
Response from Florian Gruhl on 27 Sept 2023
Dear Alexander, Thank you indeed for your comments that you have posted on Expedia website about your recent stay at Hilton Luxor Resort & Spa.I was very happy to know that our services exceeded your expectations.I shared personally your feedback with our team members, in particular with Mohamed and Abdel Salam, and they were so happy to know that their efforts were up to your entire satisfaction.Looking forward to welcoming you again to “your home away from home”, in Egypt.Yours sincerely,Florian GruhlGeneral Manager

2/10 Terrible

Katrina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
This is definitely not a 5 star hotel. The exterior is pretty but the rooms are very old, have stained carpets, and uncomfortable beds. The service at the pool is very slow and many of the waiters made rude remarks. We would not recommend this hotel and it is not a typical Hilton standard.
Stayed 4 nights in Sep 2023
Response from Florian Gruhl on 21 Sept 2023
Dear Katrina, Thank you for taking the time to share your experience about your recent stay at our hotel.We sincerely appreciate your feedback and we're sorry you were unhappy with the service and overall experience.Our Executive Team is reviewing your review to ensure they are used to improve our guest's experience.We hope you will consider staying with us in the future.Sincerely,Florian GruhlGeneral Manager

10/10 Excellent

Shusuke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton Luxor was so nice and the Suite Room we stayed was gorgeous and spacey. The sunset over the Nile River was unforgettable. We had every breakfast and dinner options at the buffet restaurant inside which had enough selections and good enough. I would recommend here for everybody even with relatively higher prices. Enjoy Luxor !!!
Response from Florian Gruhl on 17 Sept 2023
Dear Shusuke, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Travelocity website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

4/10 Poor

Joseph Patrick

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
We initially ate exclusively at the Nile Hilton in Luxor upon our arrival at their on site restaurants and poolside bar service ,the result , food poisoning , poor pool service in general with minimal guests on site, empty hand sanitizers , while trying to recover from food poisoning brought on by lack of hotel cleanliness, we endured ongoing harassing room calls from the hotels front desk inquiring how we were doing? Causing us to disconnect the three room phones in an attempt to get some sleep and trying to recover, all the time with a “do not disturb “sign on our door, our only alternative was to have safe food delivered from off site restaurants ,to try to eat before we departed , luckily we had brought antibiotics on our trip to Egypt, without them I would have probably needed hospitalization, the best part of this trip was departing this place! Never to return, I would not come back if they paid me! Upon arrival we Paid extra for a upgraded room with balcony , wow , what a rip off !No elevator in this “upgraded area “ haul yourself & your luggage up the stairs.If I wasn’t so ill I would have left earlier , Hilton should invest in training staff in service & personnel hygiene in hopes of lessening the chances of getting other guests sick.
Stayed 2 nights in Sep 2023
Response from Florian Gruhl on 17 Sept 2023
Dear Mr. Patrick, Thank you for choosing Hilton Luxor Resort & Spa for your recent stay and we see that in general you were unhappy with the quality and service delivered.We really concerned to ready your feedback in related to not feeling well because of the food, first allow me to extend our sincere apologizes for the inconvenience which might happened due to this assuring that we follow all food hygiene standards in addition we are certified as required high level of food safety and Hilton Luxor is a part of international company following certain standard of food safety regardless the region or the area.Our team are fully aware of the precautions which is shared during the training, devices and monitored by hotel management. Feeling unwell might be caused due to climate change and can happen to several guest at the same time which was not exist recently.Kindly note that we tried to reach you to make sure we take the proper actions according to the condition, but no luck to reach you to offer our support, our team provided the best we can do in such situations.Again, thank you assuring that we continue to investigate and always our guest feedback is our tools to improve further.Definitely if we know during the stay our team are always ready to make things right during the stay.Thank you,Regards, Florian GruhlGeneral Manager

10/10 Excellent

Hedda

Travelled with family
Hilton Luxor experience
Location of the hotel is amaizing and the staff was friendly overall. First experience at the restaurant not so well but after we provided the feedback all changed to better. Food was ok but expensive compared with outside restaurants. Even that I have status with Hhonors we got the last room at the last building of the hotel, not sure if because was booked thru Hotels.com.
Stayed 1 night in Sep 2023
Response from Florian Gruhl on 16 Sept 2023
Dear Valued Guest, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Hotels.com website.I was delighted to know that you have enjoyed your stay with us, and our staff efforts exceeded your expectations.regarding to the room, kindly note that the room you were in it is one of our highest room categories, Deluxe room with a direct Nile view. We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply Wonderful
Amazing. Beautiful pool with great service.
Stayed 3 nights in Sep 2023
Response from Florian Gruhl on 14 Sept 2023
Dear Franco, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Hotels.com website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 Excellent

Michael Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Florian Gruhl on 3 Sept 2023
Dear Michael, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Florian Gruhl on 2 Sept 2023
Dear Daniel, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little sanctuary. very comfortable.
Stayed 3 nights in Aug 2023
Response from Florian Gruhl on 2 Sept 2023
Dear Trevor, Thank you indeed for your comments that you have posted on Expedia website about your recent stay at Hilton Luxor Resort & Spa.I was very happy to know that our services exceeded your expectations.I shared personally your feedback with our team members, and they were so happy to know that their efforts were up to your entire satisfaction.Looking forward to welcoming you again to “your home away from home”, in Egypt.Yours sincerely,Florian GruhlGeneral Manager

10/10 Excellent

qaasim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they didn't have any more lamb available
Stayed 3 nights in Aug 2023
Response from Florian Gruhl on 5 Aug 2023
Dear Valued Guest, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.Your comment about the more lamb has been shared with the concerned departments to make sure to take the proper actions. We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 Excellent

Kendel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful pool areas are stunning absolutely amazing hotel definitely a must stay
Stayed 3 nights in Jul 2023
Response from Florian Gruhl on 30 Jul 2023
Dear Valued Guest,Thank you very much for your kind comments that you have posted on the Expedia website about your recent stay at the Hilton Luxor Resort & Spa.I cannot find the suitable words to express my appreciation. Your great comments will further encourage our leitmotiv to maintain our quality focus and to continuously strive for excellence.I am proud to know that our services exceeded your high expectations and that you had the most enjoyable stay with us. Thank you once again and we are looking forward to welcoming you soon again to “Your home away from home”, in Egypt.Yours sincerely,Florian GruhlGeneral Manager

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jul 2023
Response from Florian Gruhl on 28 Jul 2023
Dear Pedro, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best
Stayed 1 night in Jul 2023
Response from Florian Gruhl on 28 Jul 2023
Dear Pedro, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 Excellent

Damarias

Stayed 3 nights in Jul 2023
Response from Florian Gruhl on 16 Aug 2023
Dear Damarias, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2022
Response from Florian Gruhl on 28 Jul 2023
Dear Daniel, Thank you for your feedback about your recent experience at Hilton Luxor Resort & Spa.I am so happy to know that you enjoyed your holiday with us and you will not hesitate to come back again.Looking forward to welcoming you again to “your home away from home” in Egypt.Kind regards,Florian GruhlGeneral Manager

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is fine. The outside area of the hotel is not walkable.
Stayed 3 nights in Jul 2023
Response from Florian Gruhl on 23 Jul 2023
Dear Roberto, Thank you very much for your feedback that you have posted on Expedia website about your recent holiday at Hilton Luxor Resort & Spa.I am very happy to know that our services exceeded your high expectations.Looking forward to welcoming you again to “your home away from home”, in Egypt.Yours sincerely,Florian GruhlGeneral Manager

10/10 Excellent

Edwin

Stayed 3 nights in Jul 2023
Response from Florian Gruhl on 18 Jul 2023
Dear Edwin, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Hotels.com website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

8/10 Good

Edwin

Stayed 3 nights in Jul 2023
Response from Florian Gruhl on 17 Jul 2023
Dear Edwin, Thank you indeed for your observations that you have posted on the Hotels.com website about your recent stay at Hilton Luxor Resort & Spa.we are sorry that you didn't enjoy the staying with us, Your rating has retained my attention and appreciate receiving more details to make sure to take the proper actions. Looking forward to welcoming you again to “your home away from home”, in Egypt.Yours sincerely,Florian GruhlGeneral Manager

10/10 Excellent

Kriston

Liked: Cleanliness, staff & service, property conditions & facilities
It’s very pretty and safe with security check points.
Stayed 3 nights in Jul 2023
Response from Florian Gruhl on 11 Jul 2023
Dear Kriston, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa