Reserved a room for 2 adults and a child, but only got 2 single beds... Need to ask for another bed, that was a very old divan. A friend that travel along with us paid for a double bed and got 2 Single. Ask to rectify mistake, but they wanted to charge extra £50. Only after speak with management, solve issue. Only 3 lifts for such massive building, needed to wait over 20 minutes for lift or use stairs from 7th floor. Beds and pillows not comfortable, and very noisy, could hear even people talking on car park (from 7th floor), as well all other noises from other bedrooms.Budget hotels have better installations and more comfortable.