Front of property

Reviews of The Hillside Motel

2.5 out of 5
The Hillside Motel
1460 US Highway 211 East, Luray, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 458 out of 769 reviews" "
Rating 8 - Good. 232 out of 769 reviews" "
Rating 6 - Okay. 56 out of 769 reviews" "
Rating 4 - Poor. 14 out of 769 reviews" "
Rating 2 - Terrible. 9 out of 769 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
The property was a great stay and was a great deal for the money would stay here again
Stayed 1 night in May 2024
Response from Hil on 26 May 2024
Thanks Kevin. Hope you make it back soon!

10/10 Excellent

Matilde

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and friendly! We were pleasantly surprised for the price. Very reasonable. Highly recommend!
Stayed 1 night in May 2024
Response from Hillside Motel Management on 23 May 2024
Thanks Matilde. Glad to see we surprised you!! Come see us again soon!

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 2 nights in May 2024
Response from Hillside Motel Management on 13 May 2024
Thanks for staying with us and we are happy to see you had a good stay. Hope you can make it back again!!

2/10 Terrible

Vanessa

Stayed 1 night in May 2024
Response from Hillside Motel Management on 26 May 2024
Hi Vanessa.Sorry to see you didn't have a good stay. Please feel free to reach out to us to share what concerns issues you may have had.

10/10 Excellent

Deborah

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 2 nights in May 2024
Response from Hillside Motel Management on 6 May 2024
Thank you Deborah. We agree, they are wonderful!

10/10 Excellent

John D.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic motel but super clean. View of the mountains was great. Bed was soft and room was small but what i would expect for the price.
Stayed 1 night in May 2024
Response from Hillside Motel Management on 4 May 2024
We are so happy to see that you had an excellent stay and enjoyed the beautiful views of the mountains. Thanks for staying with us and hope to see you again when in the area!

8/10 Good

Marcie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice property. Friendly staff
Stayed 1 night in May 2024
Response from Hillside Motel Management on 3 May 2024
Thanks Marcie for staying with us and taking time to provide a rating and review. We are happy to see you had a good stay and hope you can make back in the future.

8/10 Good

Marc

Travelled with partner
The TV went off at 10 pm so we couldn’t finish a movie we were watching. I wasn’t very happy especially the price we paid for such an old motel.
Stayed 1 night in May 2024
Response from Hillside Motel Management on 2 May 2024
Hi MarcWe are sorry that the TV went off. We have had two Marc's with us this season so we aren't sure which room this may have occurred in as all TV's should stay on. They are not on timers, so we apologize if yours went off.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you want about an american motel plus a tad of charm. Pool is nice even though i didn't have time to use it. Location is great.
Stayed 1 night in Aug 2023
Response from Hillside Motel Management on 30 Apr 2024
Hi Thanks Sarah for choosing the Hillside Motel. glad to see you had a great stay and hope you are able to make it back to the area again.

8/10 Good

Thomas, Oakland

Stayed 1 night in Nov 2023

10/10 Excellent

Barney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for both the Skyline Drive access and Luray Caverns. The office was very accommodating of our late arrival. The room was a nice throwback and created a different experience than the five-star cookie cutter spots. Very romantic if you are with the right person!! Priced adequately!!
Stayed 1 night in Oct 2023
Response from Hillside Motel Management on 22 Nov 2023
Wonderful to see Barney that you had a great stay and enjoyed some local attractions. Thanks for the kind words.

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hillside Motel Management on 22 Nov 2023
Great to see you had an excellent stay!

10/10 Excellent

Luis Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good condition everything
Stayed 2 nights in Nov 2023
Response from Hillside Motel Management on 22 Nov 2023
Hi Luis. Thanks for staying and thanks for taking time to provide a rating and review. Hope you are able to make it back next season.

10/10 Excellent

Deana, Washington

Travelled with family
Liked: Amenities
The Hillside Motel was great! Such a warm welcome from the staff. The Motel is surrounded by gorgeous views! The room was just perfect and so incredibly clean! I would definitely stay again!
Stayed 1 night in Oct 2023
Response from Hillside Motel Management on 22 Nov 2023
Thank you Deana for staying with us and we appreciate the kind words. Glad to see you had an excellent stay. Hope you can make it back next season!

10/10 Excellent

Celina, Baltimore

Stayed 1 night in Nov 2023

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Hillside Motel Management on 4 Nov 2023
Thanks Randy for the rating!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly place
The staff at Hillside were fabulous! They were all very friendly, eager to please, and helpful. Cell signals are poor in the mountains so they printed directions for us to get around. The rooms are older but very clean and comfortable. There was a nice sized fridge with freezer in the room, microwave, and coffee maker with coffee and creamer. The shower pressure was great! The price was better than other places in area as well.There are only 2 things that need improvement for us. 1) the wifi did not work -none of the network names nor password worked. We need signal due to an elderly relative and animals at home. 2) the mattress was foam, seemed old, and was very soft. they did have a nice enclosed bed cover on it though. If the cell/wifi service would work, we would definitely stay here again.
Stayed 2 nights in Oct 2023
Response from Hillside Motel Management on 4 Nov 2023
Hi. Thank you for staying with us and taking time to rate and provide a review. Great to see overall you had a good stay. Sorry about the Wifi, the rural area it's difficult to get but we did receive notice that broadband is coming so hoping it get better in the near future. We will look into the mattress, we try to replace on rotation so that may be a room that is due. We do appreciate the feedback. Hope to see you again if you are in the area.

6/10 Okay

Renee

Liked: Cleanliness, staff & service
It was fine. Very small & could use some updates
Stayed 1 night in Oct 2023
Response from Hillside Motel Management on 4 Nov 2023
Hi Renee. Thanks for staying with us.

8/10 Good

Tammy, PennsauKen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quietly
Stayed 1 night in Oct 2023
Response from Hillside Motel Management on 4 Nov 2023
Hi Tammy. Thanks for the rating. Glad you enjoyed some quiet time!

10/10 Excellent

Adithi

Stayed 1 night in Oct 2023
Response from Hillside Motel Management on 22 Nov 2023
Thanks Adithi for staying and taking time to rate us. Love seeing it was an excellent stay.

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convinient
Stayed 1 night in Oct 2023
Response from Hillside Motel Management on 30 Oct 2023
Hi Laurie! Thanks for choosing the Hillside Motel and the rating. Love seeing you had an excellent stay!

6/10 Okay

Susan

Liked: Cleanliness, room comfort
Just ok
The motel had a strong chemical smell. Beds were comfortable. It was adequate, but not worth the money.
Stayed 1 night in Oct 2023
Response from Hillside Motel Management on 30 Oct 2023
Hi Susan. Sorry to see you were not fond of the cleaning solutions we use for the rooms but glad to see the beds were comfortable for your sleep.

10/10 Excellent

Elizabeth

Stayed 2 nights in Oct 2023
Response from Hillside Motel Management on 4 Nov 2023
Thanks Elizabeth for the excellent rating. Glad you enjoyed your stay.

10/10 Excellent

Harli

Stayed 3 nights in Oct 2023
Response from Hillside Motel Management on 22 Nov 2023
Great to see Harli you enjoyed your visit. Thanks for rating us.

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient to the national park. Was nice to be able to sit out side on the porch in the nice weather. Great helpful staff.
Stayed 3 nights in Oct 2023
Response from Hillside Motel Management on 30 Oct 2023
Hi Shelia. Thank you for taking time to provide a rating and review. Happy to see that all went well and you enjoyed your stay. Hope you can make it back again next season.

2/10 Terrible

Dan

Travelled with family
Disliked: Staff & service, amenities
The room was in poor condition. The tub dripped, The toilet ran and made noise throughout the night. The shower curtain was rusted out. The furniture was old and decor and the bed creaked. Located right on a highway so noisy. The staff was not accessible even during limited office hours. It had received a rating of 9 totally incorrect. They also charged a surcharge for using credit cards which made it expensive.
Stayed 2 nights in Oct 2023
Response from Hillside Motel Management on 28 Oct 2023
Hi Dan. So sorry to see the rating and review above. We did check the room and there was a very slow drip in the tub that we will take care of but we did not find the toilet continuously running. Our shower curtains are washed regularly and replaced when deemed non-acceptable. Our furniture is a little older and our motel is older but the room is clean and we pride ourselves on ensuring the rooms are clean for our guest. We do share on our website and at the location that there is a 4% credit card processing fee and to save you may pay cash, that is not a hidden fee. We realize we will not satisfy all but as a small family run business we do our best.

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hillside Motel Management on 30 Oct 2023
Hi Heidi! Thanks for choosing the Hillside Motel and the rating. Love seeing you had an great stay!

8/10 Good

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, close to Shenandoah National Park
Pleasant roadside motel on the outskirts of town. Great price and great location for an impromptu visit to the mountains to see the fall foliage. The staff were all very nice.
Stayed 2 nights in Oct 2023
Response from Hillside Motel Management on 27 Oct 2023
Thanks Marshall for staying with the Hillside Motel! Glad you were able to enjoy the fall foliage as it is a beautiful time of the year in the valley.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hillside Motel Management on 27 Oct 2023
Great to see Megan you had an excellent stay!! Thanks for taking time to provide a rating!

8/10 Good

Deborah A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hillside Motel Management on 27 Oct 2023
Thanks Deborah for staying with us. Glad to see you had a good stay.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in the room is older, like 25 years old or more, except the TV and Wi-Fi, however it’s all very clean and welcoming. If you’re expecting a 5 star motel you might want to look elsewhere. They have everything you would need from coffee maker to ice machine, even a small refrigerator to put in any leftovers from your restaurant visits. Will definitely stay here if traveling through Luray again.
Stayed 1 night in Oct 2023
Response from Hillside Motel Management on 27 Oct 2023
Thanks Deborah for giving us the opportunity to provide your lodging accommodations! We appreciate the kind words and happy to see you enjoyed your stay. Hope you are able to make it back to Luray in the near future!

8/10 Good

Brenda

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stay on October 24.
Well I wasn’t going to say anything but think others need to know. The hotel is very outdated. Needs new carpet, furniture and many other items. Parking lot was very dimly lit and sign wasn’t lit up very well to entrance. Bathroom fixtures at bathroom sink kept popping off. Door wasn’t locked but cracked open on the dark side of the hotel. when we arrived. We just were displeased with hotel and how pictures looked much better online than the real thing.
Stayed 1 night in Oct 2023
Response from Hillside Motel Management on 26 Oct 2023
Hi Brenda. Sorry to see that you had some concerns. We do have lights in our parking area and along the motel. I am not sure about the door being "cracked" as all of our doors do shut and do lock. We will look into what may be popping off the sink. Thank you for the feedback.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, room comfort
OK for a one night stay
The Hillside Motel is an older property. The room I stayed and had a double bed. I would say the room was mostly clean, with the exception of the bathroom floor. The bathroom at self needs some updating. Check-in was easy, and there was a key drop for check out (which is at 10:30 AM). There are other rooms with pictures on Hotels.com, but not the room I was in. It was fine for one night, but the owners need to consider updating the room, especially the bathroom.
Stayed 1 night in Oct 2023
Response from Hillside Motel Management on 4 Nov 2023
Hi Kathleen. Thank you for staying with us. We appreciate the feedback and are working on updating a few rooms each year. The room you stayed in is the smallest we have with the glass tile flooring in the bathroom. Love the pictures you shared, looks like it was a beautiful day!

10/10 Excellent

kat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a small Motel with plenty of charm!!
Stayed 1 night in Oct 2023
Response from Hillside Motel Management on 23 Oct 2023
Hi Kat. Glad you enjoyed our little motel. Hope you are able to stay again when you are in the area.

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint motel, with friendly staff. Room was clean and comfortable, towels need updating. Bath towel was clean, but had a stain on it - probably should be tossed, other than that, excellent motel..
Stayed 1 night in Oct 2023
Response from Hillside Motel Management on 24 Oct 2023
Hi Patricia. Thanks for staying with us. Thanks for the feedback, we try to catch ones with stains and toss so we double check but thanks for letting us know! Glad you got to stay with us and enjoyed it!

4/10 Poor

Alan

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is a motel probably from the 60's. Staff was nice but did not clean room and empty trash though did replace towels. Internet was useless. Water pressure low and no hot water for showers in the morning. Needs more hot water tanks and better internet hardware. Is over priced for the condition it is in.
Stayed 2 nights in Oct 2023
Response from Hillside Motel Management on 23 Oct 2023
Hi Alan. Sorry to see you were not totally happy with your stay. You are pretty close with the timing of the motel being built, actually late 40's/50's when my husbands grandfather built it but we have maintained the property well for being an older motel. We do share that we do not tidy rooms unless requested at check in or if the sign is placed on the door for needing service. We have also shared internet in the rural area isn't the best but the county is looking at getting broadband in the near future so that should help!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little hotel
Our favorite hotel off the mountain. Has all of the essentials without breaking the bank.
Stayed 3 nights in Oct 2023
Response from Hillside Motel Management on 23 Oct 2023
Love seeing Nicole that you had a great stay! Hope you are able to come enjoy again in the future!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hillside Motel Management on 26 Oct 2023
Thanks Stephen. Happy to see you had a great stay.

6/10 Okay

Joey

Travelled with partner
It seemed clean but the room had a horrible musty smell I guess in the carpet. I sprayed air freshener on the carpet and curtains and it didn’t help. At 4:30am, we were woke up by such strong smell of weed that clearly someone was smoking right outside our door. The staff was way less than friendly. Wouldn’t stay here again.
Stayed 1 night in Oct 2023
Response from Hillside Motel Management on 23 Oct 2023
Hi Joey. Sorry to hear that someone may have been smoking outside your room at 4:30AM.. all of our rooms and porch are non-smoking but some do not always follow the rules but staff will address it when seen or known. All of our rooms are cleaned after each guest stay and we are sorry that the odor within the room was not to your satisfaction. Again, we are sorry to hear your stay wasn't' to your satisfaction.

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great stay! Comfortable, inviting, friendly, clean, and cozy! We stayed here as our base for exploring Shenandoah. While it is a little bit of a drive to amenities like shopping or dining, we loved how peaceful the area was. It's also not far from the entrance to the national park, so very convenient if you plan on visiting. Our room was very comfortable, plenty of room to stretch out. We also appreciated that the shower had good pressure and the head was high enough for my tall husband. Despite being on the highway, it was very quiet. My only critique is that the wi-fi was spotty and a little slow, but that is to be expected in a more remote location so we didn't mind. Future travelers: if you pay with cash, you can save some money! Overall, it just felt so welcoming, which was great after a full day of being out and about. If we ever come back to the area, we would definitely stay again.
Stayed 2 nights in Oct 2023
Response from Hillside Motel Management on 23 Oct 2023
Thank you Lauren for such a nice review and love seeing you had an excellent stay and that everything met your needs. The Shenandoah National Park is a must when in the area.. such a beautiful drive. Hope you make it back soon!

10/10 Excellent

Jolyn

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Hillside Motel Management on 23 Oct 2023
Love seeing Jolyn that you had an excellent stay! Thanks for giving us the opportunity to provide your lodging needs.

8/10 Good

William, Kensington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant clean rooms. Nice bathroom, plenty of hot water. No complaints
Stayed 1 night in Oct 2023
Response from Hillside Motel Management on 23 Oct 2023
Thanks William. Love seeing you had a good stay and no complaints. Come back and see us again!

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Hillside Motel Management on 23 Oct 2023
Thanks Andrew for choosing the Hillside Motel for your lodging. Glad to see you had a good stay.

6/10 Okay

Anne, Saint George

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The room was small. No breakfast or other amenities Worst of all my husband and I kept tossing and turning all night from the uncomfortable bed Only 2 pillows. We think we felt the springs in the bed. Both had back aches for days
Stayed 1 night in Oct 2023
Response from Hillside Motel Management on 23 Oct 2023
Hi Anne. We are sorry to see you didn't have the most comfortable stay. Our norm is 2 pillows per queen bed but we definitely would have provided additional pillows upon request. We are a small motel, so we can't accommodate breakfast and we do not advertise that we do. The sizes of our rooms are shared on the website, some rooms are smaller than others. Thanks for giving us an opportunity.

6/10 Okay

Glen

Travelled with family
Older motel but clean and comfortable
Stayed 1 night in Oct 2023
Response from Hillside Motel Management on 23 Oct 2023
Thanks Glen for staying with us. Yes... we are older but we do our best at trying to keep it clean and comfortable for our awesome guest!!

10/10 Excellent

jacqueline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night passing through but it was nice and clean!
Stayed 1 night in Oct 2023
Response from Hillside Motel Management on 23 Oct 2023
Thanks Jacqueline for staying with us and taking time to give a review. Hope you make it back at a later time.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, no frills, close to Skyline Drive
A great location, very clean, small little gem... We were traveling on the Skyline Drive, this was close to the drive and not far from Luray, which has plenty of restaurant options. Room has a small frig and microwave too. Great choice! Would choose again in the future
Stayed 1 night in Oct 2023
Response from Hillside Motel Management on 23 Oct 2023
Thanks John for the kind words on our little motel! Staff works hard at keeping it clean and we appreciate it when guest notice and acknowledge. We hope you make it back in the near future!

8/10 Good

Lancia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel itself was clean and the staff were extremely friendly and helpful. It’s a little dated but everything was clean and working. I’d probably want an updated list of attractions and restaurants (especially delivery!), maybe some way to purchase snacks and extras from the office. Great place for peace if you’re traveling and want some downtime. Would definitely book again.
Stayed 2 nights in Oct 2023
Response from Hillside Motel Management on 27 Oct 2023
Hi Lancia. Thanks for staying with us and glad to see overall you had a good stay. We appreciate the feed back and will work on getting out booklets updated for next season, as there has been some additional restaurants that have open and some closed. Glad to see you would stay again and hope you do soon.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although small and old, this place is a hidden gem. The room was very clean and comfortable with amenities that met our needs: fridge, toiletries in the shower, the offer of extra pillows or towels, etc. The location is close to Luray (where we reported at 4:30 am as volunteers for a free pop-up clinic) but also to the magnificent Shenandoah National Park. I would recommend this hidden gem to anyone looking for a convenient, cost-effective place to stay in the area.
Stayed 2 nights in Sep 2023
Response from Hillside Motel Management on 16 Oct 2023
Hi Robert! Thank you for taking time to provide a review and rating. Glad you found us and even happier to see everything met your needs. Hope you make it back to see us again.

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel was a perfect location for us to explore the park and close to the town of Luray for a few restaurants. Large rooms, clean and comfortable.Would stay again if in the area
Stayed 2 nights in Oct 2023
Response from Hillside Motel Management on 15 Oct 2023
Thanks Lynn for choosing the Hillside Motel! Love seeing that you enjoyed your stay and that you would stay again with us.