The photographs marketing the property are completely misleading. You go in thinking you're going somewhere amazing. You find yourself in a rundown, battered, lifeless place. We were put up in a "suite" on the first day - the room didn't have blinds or curtains, no cooling and one glass was provided for 3 people. The next day we were moved to what was called an "upgraded suite" - there was aircon in the living room, but none in the bedrooms. Same issue with curtains/blinds. We had to keep the windows open in the bedrooms at night to avoid suffocating. Our room wasn't cleaned for two days in a row. Despite requesting the reception staff around midday on both the days to ask housekeeping to clean the rooms. We got back to the hotel at 8:30pm to find it unserviced and dirty. My son has autism and fell sick two days in, being hot-cold all day having no sleep. I feel ill on the third day for the very same reasons. We were so looking forward to this holiday but it was completely ruined. The hotel staff were attempting to be nice and resolve things - but honestly offering £100 off and a bottle of prosecco isn't going to change things. It probably may have been nicer to give us complimentary toast instead of charging £20 for slices of toasted bread that I requested when my son threw up and couldn't eat much else. Overall, very very disappointing.