A scene tells everything: two doormen were at the door , when I push my luggages out without helping, then the concierge went to take my car, when the car arrives, the 2 doormen turn back immediately into the hotel, leaving me along with my luggage to load it myself? it is a joke, that tells long the attention they gave to the customers. Hotel is decent,, manager and Concierge( the only Swiss? )very good, but the staff are most foreigner from Italy or Southern or Eastern Europe, , so do not expect any Swiss quality on the service,. There are better choice at Lugano, Never again!