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Reviews of Hyatt Regency Lucknow

5 out of 5
Hyatt Regency Lucknow
Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh

Reviews

8.4

Very good

Rating 10 - Excellent. 66 out of 114 reviews" "
Rating 8 - Good. 24 out of 114 reviews" "
Rating 6 - Okay. 12 out of 114 reviews" "
Rating 4 - Poor. 4 out of 114 reviews" "
Rating 2 - Terrible. 8 out of 114 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tularam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most important thing to us was safety and security was top notch. They did an excellent job. Thank you for everything.
Stayed 8 nights in Feb 2024

2/10 Terrible

Joseph

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service
Below average standard at Hyatt
A few Waiters at the dining facility are unable to speak in English; I don’t understand Hindi; overall the food and presentation standards have gone down considerably; old vessels; keen on charging money; bar tender could not speak English; no Chardonnay Soveignon red wine; had an old bottle of Australian cheap red win; looks like the place into a bar for hard liquor imbibers; something tells me the overall property is ill maintained both at product and service level; old bath towels; lacking in courtesy; seem to attract less signed visitors; food quality and variety has gone down considerably. I paid good money and regretted it; don’t plan on staying
Stayed 2 nights in Feb 2024
Response from Roshan Mendonsa on 16 Feb 2024
Dear Joseph,Thank you for reviewing us. Kindly accept our sincere apologies for not being able to meet your expectations. We have noted your concern, and you shall witness a marked change on your next visit. We look forward to your visit to Hyatt Regency Lucknow soon.Best Regards,Roshan MendonsaGeneral ManagerHyatt Regency Lucknow

10/10 Excellent

Rina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely courteous customer service, wide array of delicacies, Indian and western at the breakfast buffet and an impeccable room with all desired amenities. Would love to be back.
Stayed 2 nights in Jan 2024
Response from Roshan Mendonsa on 16 Feb 2024
Dear Rina,Thank you so much for your very kind feedback. We are glad that you enjoyed your stay with us. Looking forward to welcoming you back at Hyatt Regency Lucknow.Best Regards,Roshan MendonsaGeneral ManagerHyatt Regency Lucknow

10/10 Excellent

Imran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
A comfortable stay in Lucknow
Stayed 1 night in Jan 2024
Response from Roshan Mendonsa on 16 Feb 2024
Dear Imran,Thank you so much for your very kind feedback. We are glad that you enjoyed your stay with us. Looking forward to welcoming you back at Hyatt Regency Lucknow.Best Regards,Roshan MendonsaGeneral ManagerHyatt Regency Lucknow

10/10 Excellent

SHOBHIT

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 2 nights in Oct 2023
Response from Roshan Mendonsa on 16 Feb 2024
Dear Shobhit,Thank you so much for your very kind feedback. We are glad that you enjoyed your stay with us. Looking forward to welcoming you back at Hyatt Regency Lucknow.Best Regards,Roshan MendonsaGeneral ManagerHyatt Regency Lucknow

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Deteriorating service and condition
The overall condition and service at the hotel has deteriorated. I felt it less guest friendly this time. In addition, the carpet in my room was ripped and carpets in common areas (lift lobby and corridors) was dirty.
Stayed 2 nights in Jul 2023
Response from Roshan Mendonsa on 16 Feb 2024
Dear Guest,Thank you for reviewing us. Kindly accept our sincere apologies for not being able to meet your expectations. We have noted your concern, and you shall witness a marked change on your next visit. We look forward to your visit to Hyatt Regency Lucknow soon.Best Regards,Roshan MendonsaGeneral ManagerHyatt Regency Lucknow

8/10 Good

Shashank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Roshan Mendonsa on 16 Feb 2024
Dear Shashank,Thank you so much for your very kind feedback. We are glad that you enjoyed your stay with us. Looking forward to welcoming you back at Hyatt Regency Lucknow.Best Regards,Roshan MendonsaGeneral ManagerHyatt Regency Lucknow

10/10 Excellent

Ric

Stayed 3 nights in May 2023
Response from Roshan Mendonsa on 15 Jun 2023
Dear Ric,Thank you so much for reviewing us. We are glad that you enjoyed your stay with us. Looking forward to welcome you back at Hyatt Regency Lucknow. Best Regards, Roshan Mendonsa General Manager Hyatt Regency Lucknow

10/10 Excellent

Moumita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hyatt Regency at Lucknow made my 2 night stay extremely comfortable and memorable. The staff (reception, Driver, Server, porter) here is exceptional. Kind, courteous and always ready to help. We were leaving Lucknow by an early morning flight and they made sure we took packed breakfast with us. I stayed here with my senior parents and they too loved the experience. I have been to many Hyatt properties all over the USA and I can definitely say that the standards of Hyatt here is the same as USA. Thank you Hyatt Regency Lucknow!
Stayed 2 nights in May 2023
Response from Roshan Mendonsa on 15 Jun 2023
Dear Moumita, Thank you so much for reviewing us. We are glad that you enjoyed your stay with us. Looking forward to welcome you back at Hyatt Regency Lucknow. Best Regards, Roshan Mendonsa General Manager Hyatt Regency Lucknow

6/10 Okay

Veena

Stayed 2 nights in Apr 2023
Response from Roshan Mendonsa on 16 Feb 2024
Dear Veena,Thank you so much for your very kind feedback. We are glad that you enjoyed your stay with us. Looking forward to welcoming you back at Hyatt Regency Lucknow.Best Regards,Roshan MendonsaGeneral ManagerHyatt Regency Lucknow

6/10 Okay

Jenna

Stayed 1 night in Mar 2023

10/10 Excellent

DEVRAJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

2/10 Terrible

Rai

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst 5 star hotel I have ever been to, in house kitchen takes 1.5 hours to deliver food and the Valet parking guys crashes the car. THE TOP CHERRY: Their manager Ashish will make the situation more unpleasant whenever an issue is being discussed. PATHETIC!
Response from Roshan Mendonsa on 16 Feb 2024
Dear Rai,Thank you for reviewing us. Kindly accept our sincere apologies for not being able to meet your expectations. We have noted your concern, and you shall witness a marked change on your next visit. We look forward to your visit to Hyatt Regency Lucknow soon.Best Regards,Roshan MendonsaGeneral ManagerHyatt Regency Lucknow

6/10 Okay

Jackson

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2022
Response from Roshan Mendonsa on 16 Feb 2024
Dear Guest,Thank you so much for your very kind feedback. We are glad that you enjoyed your stay with us. Looking forward to welcoming you back at Hyatt Regency Lucknow.Best Regards,Roshan MendonsaGeneral ManagerHyatt Regency Lucknow

8/10 Good

sulav

Stayed 3 nights in Nov 2022
Response from Roshan Mendonsa on 16 Feb 2024
Dear Sulav,Thank you so much for your very kind feedback. We are glad that you enjoyed your stay with us. Looking forward to welcoming you back at Hyatt Regency Lucknow.Best Regards,Roshan MendonsaGeneral ManagerHyatt Regency Lucknow

2/10 Terrible

manoj

2/10 Terrible

Vibbhav

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Lot of suffocation
Stayed 1 night in Sep 2022
Response from Roshan Mendonsa on 16 Feb 2024
Dear Vibhav,Thank you for reviewing us. Kindly accept our sincere apologies for not being able to meet your expectations. Please write to us in the given mail ID - lucknow.regency@hyatt.com, to address the main issue. We look forward to your visit to Hyatt Regency Lucknow soon.Best Regards,Roshan MendonsaGeneral ManagerHyatt Regency Lucknow

8/10 Good

NEELU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Shailendra Singh

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Roshan Mendonsa on 16 Feb 2024
Dear Shailendra,Thank you so much for your very kind feedback. We are glad that you enjoyed your stay with us. Looking forward to welcoming you back at Hyatt Regency Lucknow.Best Regards,Roshan MendonsaGeneral ManagerHyatt Regency Lucknow

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Roshan Mendonsa on 16 Feb 2024
Dear Guest,Thank you so much for your very kind feedback. We are glad that you enjoyed your stay with us. Looking forward to welcoming you back at Hyatt Regency Lucknow.Best Regards,Roshan MendonsaGeneral ManagerHyatt Regency Lucknow

8/10 Good

tsui lai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend to have More variety of restaurant
Stayed 1 night in Aug 2022
Response from Roshan Mendonsa on 16 Feb 2024
Dear Guest,Thank you so much for your very kind feedback. We are glad that you enjoyed your stay with us. Looking forward to welcoming you back at Hyatt Regency Lucknow.Best Regards,Roshan MendonsaGeneral ManagerHyatt Regency Lucknow

2/10 Terrible

Azizurrab

Stayed 1 night in Jul 2022
Response from Roshan Mendonsa on 16 Feb 2024
Dear Guest,Thank you so much for your very kind feedback. We are glad that you enjoyed your stay with us. Looking forward to welcoming you back at Hyatt Regency Lucknow.Best Regards,Roshan MendonsaGeneral ManagerHyatt Regency Lucknow

2/10 Terrible

Anita

Stayed 1 night in Jul 2022

6/10 Okay

Banita

A dissapointment
The check-in was okay . The staff who accompanied to show me tgecroom was very polite and extremely courteous. But after having breakfast the restaurant staff stopped me by asking whether BF is included in the plan . It was so emrassing then i showed him the booking details. The room amenities were not up to the nark. Towels were old enough and worn out. The bathrob was very old and worn out and slso huge in size that too was offered on demand . I refused to accept/ use it. I was not offrred a fresh and cleaned one. However the housekeeping staff was otherwise helpfull. Overall not so good feeling. Room furniture was also not giving very clean look. Not up to the mark service as i had expected from the hotel ofcreputr. The fresh milk songle use contaibers were misdibg insred powder milk sachets were kept for tea coffee in room.
Stayed 1 night in May 2022

8/10 Good

Shishir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Roshan Mendonsa on 16 Feb 2024
Dear Shishir,Thank you so much for your very kind feedback. We are glad that you enjoyed your stay with us. Looking forward to welcoming you back at Hyatt Regency Lucknow.Best Regards,Roshan MendonsaGeneral ManagerHyatt Regency Lucknow

10/10 Excellent

ParulhG

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good.
Stayed 1 night in Dec 2021
Response from Ashish Kumar on 24 Dec 2021
Dear Guest, Thank you for sparing your valuable time to share such a great rating. We are delighted to know that you had a memorable experience at our hotel, your positive feedback will act as source of inspiration for us. We look forward to welcome you soon again at the Hyatt Regency Lucknow. Best Regards,

8/10 Good

Gopika

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Good stay! Property although dint seem like the standard Hyatt Regency. Service staff was very good.
Stayed 2 nights in Dec 2021
Response from Ashish Kumar on 21 Dec 2021
Dear Gopika, Thank you for sparing your valuable time to share such a wonderful review on your experience with us. We are delighted to know that you had a memorable stay at our hotel, your positive feedback will act as source of inspiration for us. Your kind words towards our service and hospitality is highly appreciated and it is our endeavor to deliver the best in class experience, always. We would once again like to thank you for the review and we look forward to welcome you soon again at the Hyatt Regency Lucknow. Best Regards

8/10 Good

ANUJ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice one nite stay
Nice clean room, fast check in and good service. I had taken the club room, the evening 6-8 PM snacks and beverage service (at the bar) was good. Breakfast was average the the service at the restaurant was amazing. ( the chefs were in a hurry to rap up breakfast at 10:30 but the servers made sure to get me what i wanted ).
Stayed 1 night in Oct 2021
Response from Ashish Kumar on 16 Nov 2021
Dear Anuj, Thank you for staying with us and taking the time to leave a review! We're glad to hear that you loved your experience at Hyatt Regency Lucknow. Making your stay a memorable experience is what we strive to do and what keeps us going. We aim to deliver a completely unique experience, and we are delighted that we were able to do so. We hope to see you again at our hotel in the near future.

10/10 Excellent

Sushanta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gold standard
Very nice hospitality
Stayed 2 nights in Oct 2021
Response from Ashish Kumar on 16 Nov 2021
Dear Sushanta, Thank you for staying with us and taking the time to leave a review! We're glad to hear that you loved your experience at Hyatt Regency Lucknow. Making your stay a memorable experience is what we strive to do and what keeps us going. We aim to deliver a completely unique experience, and we are delighted that we were able to do so. We hope to see you again at our hotel in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 3 nights in Sep 2021
Response from Ashish Kumar on 16 Nov 2021
Dear Guest, Thank you for staying with us and taking the time to leave a review! We're glad to hear that you loved your experience at Hyatt Regency Lucknow. Making your stay a memorable experience is what we strive to do and what keeps us going. We aim to deliver a completely unique experience, and we are delighted that we were able to do so. We hope to see you again at our hotel in the near future.

10/10 Excellent

Nishanth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Ashish Kumar on 7 Mar 2021
Dear Nishanth, Thank you for taking the time to share your experience at Hyatt Regency Lucknow! Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to meet your expectations. We hope to have the pleasure of welcoming you back for another seamless experience.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr Karan. Mr Swami Ms Amanpreet and Mr Ankit were excellent in Restaurant Services
Stayed 2 nights in Feb 2021
Response from Roshan Mendonsa on 16 Feb 2024
Dear Guest,Thank you so much for your very kind feedback. We are glad that you enjoyed your stay with us. Looking forward to welcoming you back at Hyatt Regency Lucknow.Best Regards,Roshan MendonsaGeneral ManagerHyatt Regency Lucknow

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Ashish Kumar on 25 Jan 2021
Dear Valued Guest, Thank you for reviewing us. We are glad that you enjoyed your experience at Hyatt Regency Lucknow. We look forward to welcome you back.

2/10 Terrible

Sibtain

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Pathetic
Pathetic. They should not take business guests when they have marriage bookings.. No compliance of social distancing.Absolutely sad service. Call Guest services for 2 hours and you will get answer only after that.
Stayed 5 nights in Dec 2020
Response from Ashish Kumar on 15 Dec 2020
Dear Valued Guest, Thank you for your valuable feedback. Kindly accept our sincere apologies for not being able to meet your justified expectations. Request you to consider this incident in solidarity and give us another opportunity to showcase Hyatt Hospitality to you.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
the frontdesk was not very helpful and charged the guest in spite of prior credit card authorisation for direct charge in spite of request by guest to look into the matter. The attitude and trainning of front desk staff leaves a lot to be desired. I have seen better in much smaller properties. Plus you can't reach them over phone. Otherwise room service, property and food ok. May be a one off set of experience.
Stayed 1 night in Dec 2020
Response from Ashish Kumar on 6 Dec 2020
Dear Valued Guest, Thank you for your valuable feedback. We sincerely apologize your experience at Hyatt Regency Lucknow. We realize that you had to go thorough a lot of issues and have taken up the matter with concerned departments. We request you to consider this in solidarity and give us another opportunity to showcase Hyatt Hospitality to you.

4/10 Poor

Verified traveller

Stayed 1 night in Nov 2020
Response from Ashish Kumar on 24 Nov 2020
Dear Valued Guest. Thank you for reviewing us. We sincerely apologize for your experience at Hyatt Regency Lucknow. Please write to us so that we can address the issue.

6/10 Okay

Rohit

Business traveller
Stayed 1 night in Oct 2020
Response from Ashish Kumar on 15 Nov 2020
Dear Rohit, Thank you for reviewing us. We are glad you enjoyed your experience at Hyatt Regency Lucknow. We look forward to welcome you back.

10/10 Excellent

Anurag

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Ashish Kumar on 28 Oct 2020
Dear Anurag, Thank you for reviewing us. We are glad that you enjoyed your experience at Hyatt Regency Lucknow. We look forward to welcome you back.

6/10 Okay

Sachin

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Do not stay here until Covid is over
The hotel hasn’t opened up completely, There Is no one at the gate for security. The rooms were slightly dusty and really didn’t look sanitized. Hope this was just a passing phase and the hotel will bounce back after Covid is over. Wouldn’t recommend this hotel until Covid has vanished.
Stayed 1 night in Oct 2020
Response from Ashish Kumar on 8 Oct 2020
Dear Sachin, Thank you for reviewing us. Your feedback is valuable to us. Safety and wellbeing is our top priority for our guests and colleagues. Kindly accept our sincere apologies for not been able to meet your expectations. We would request you to take this incident in solidarity and give us another opportunity to showcase the Hyatt hospitality to you. Apologies once again with an anticipation to see you soon at Hyatt Regency Lucknow.

10/10 Excellent

Samir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Ashish Kumar on 29 Sept 2020
Dear Samir, Thankyou for reviewing us. We are glad that you enjoyed your experience at Hyatt Regency Lucknow. We look forward to welcome you back.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020
Response from Ashish Kumar on 24 Sept 2020
Dear Valued Guest, Thank you for reviewing us. We are glad that you enjoyed your experience at Hyatt Regency Lucknow. We look forward to welcome you back.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel limping back to resume operations during covid times. Precautions being taken during covid times.
Stayed 1 night in Aug 2020
Response from Ashish Kumar on 30 Aug 2020
Dear Valued Guest, Thank you for your valuable feedback. Safety and wellbeing is our top most priority for our guests and colleagues. We are glad that you enjoyed your overall experience and have noted the concern you mentioned. We assure you a marked change on your next visit. Looking forward to welcome you back.

10/10 Excellent

RahulTiwari, NOIDA

Business traveller
Liked: Cleanliness, staff & service, amenities
One the best hotel in India. One word for this hotel. HOSPITALITY.
Stayed 1 night in Aug 2020
Response from Sunny Suri on 15 Aug 2020
Thank you for your valuable feedback

10/10 Excellent

Jai, Lucknow

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely well managed. All precautions were taken care off. Requests were catered to the fullest of capabilities. Very Hospitable.
Stayed 2 nights in Aug 2020
Response from Ashish Kumar on 5 Aug 2020
Dear Jai, Thank you for reviewing us. We are glad that you enjoyed your experience at Hyatt Regency Lucknow. We look forward to welcome you back.

8/10 Good

IQBAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice, well clean hotel in lucknow
well located, well clean, with well groomed staff, hotel. room service was quite expensive.
Stayed 2 nights in Mar 2020
Response from Ashish Kumar on 18 Mar 2020
Dear Iqbal, Thank you so much for your very kind feedback. We are truly grateful for the wonderful things you have said about our hotel, team and services; we are delighted you felt special. We are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We look forward to welcome you back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The location was good. Most of the facilities are around that area.
Stayed 2 nights in Jan 2020
Response from Sunny Suri on 3 Feb 2020
Thank you for your valuable feedback

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Jan 2020
Response from Sunny Suri on 3 Feb 2020
Thank you for your valuable feedback

10/10 Excellent

Rishi Kumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pleasant stay ... the staff were very cordial ... particularly Shahsi and Himanshu were very helpful .. ensured that we had a wonderful breakfast.... hope to be there soon ....
Stayed 1 night in Dec 2019
Response from Ashish Kumar on 14 Jan 2020
Dear Rishi, Thank you so much for your very kind feedback. We are truly grateful for the wonderful things you have said about our hotel, team and services; we are delighted you felt special. We are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We look forward to welcome you back.

8/10 Good

Arunoday

Stayed 3 nights in Dec 2019
Response from Roshan Mendonsa on 16 Feb 2024
Dear Guest,Thank you so much for your very kind feedback. We are glad that you enjoyed your stay with us. Looking forward to welcoming you back at Hyatt Regency Lucknow.Best Regards,Roshan MendonsaGeneral ManagerHyatt Regency Lucknow

4/10 Poor

Rishi

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Great rooms, terrible service
First the good part, rooms are big and nice. Restaurants are great. Now not so good part. Service here sucked during my 2 days stay here. I had terrible experience with front desk where front desk people promised me something they couldn't fulfill. I had 3 rooms booked with them. They only gave me one on time. For the other 2 rooms they said that they will send keys for other rooms within 15 mins. There we were waiting for an hour for the key to arrive but it never did. I went to front desk second time. I got the same answer "We will send keys to your room within 15 mins". Again I waited an hour but the key never arrived. When I visited front desk the third time, front desk lady smiled and said they didn't have any room ready. It was around 4 in the evening and she said that there was some wedding going on and people hadn't checked out from their rooms so far. Over all this issues, front desk people were never apologetic.
Stayed 2 nights in Dec 2019
Response from Ashish Kumar - General Manager on 13 Jan 2020
Dear Rishi, Kindly accept my sincere apologies for the issues that happened with regard to your stay at the hotel. We completely understand that you had to go through lots of issues. We have re looked at our processes and also taken corrective actions on the issues you had faced. I would request you to take this incident in solidarity and give us another opportunity to showcase the Hyatt hospitality to you. Apologies once again with an anticipation to see you soon at Hyatt Regency Lucknow.