Family Twin Room, Multiple Beds | In-room safe, desk, soundproofing, free WiFi
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Reviews of ibis budget Luzern City

1 out of 5
ibis budget Luzern City
Kellerstrasse 6, Lucerne

Reviews

7.8

Good

Rating 10 - Excellent. 295 out of 1003 reviews" "
Rating 8 - Good. 444 out of 1003 reviews" "
Rating 6 - Okay. 162 out of 1003 reviews" "
Rating 4 - Poor. 57 out of 1003 reviews" "
Rating 2 - Terrible. 45 out of 1003 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kartik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent place to stay for family vacation for the price.
Stayed 4 nights in May 2024
Response from Sandra on 23 May 2024
Dear Kartik, thank you for choosing ibis budget Luzern City for your family vacation. We are glad you found our hotel to be a decent place to stay at a reasonable price. We look forward to welcoming you again. Best regards, ibis budget Luzern City

10/10 Excellent

Joanna, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Hotel comes with free city transit pass. Tiny, but perfect for one night.
Stayed 1 night in May 2024
Response from Sandra on 24 May 2024
Dear Joanna, thank you for your positive review! We are delighted to hear that you found our staff friendly and enjoyed the free city transit pass. Our compact rooms are indeed designed for short stays. We hope to welcome you back soon. Best regards, ibis budget Luzern City.

8/10 Good

Dr. Vasanthkumar, Bangalore

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Rooms are too small.
Stayed 2 nights in May 2024
Response from Sandra on 24 May 2024
Dear Vasanthkumar,Thanks for your stay. We are sorry that the rooms did not met your expectations so as confirmed on the reservation. We try to provide all the room details on the website so as the customer can know which room they are exactly booking. Hope to receive you soon. Best regards, Ibis Budget Luzern team.

8/10 Good

carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bus stop was 2 blocks away, walkable. Train station is near hotel
Stayed 2 nights in May 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

TUNG SHING

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Poor quality of air conditioning in the guest room
Stayed 2 nights in May 2024

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to from the train station, clean rooms and perfectly adequate for a busy tourist who is out and about during the day!
Stayed 3 nights in May 2024

6/10 Okay

jesus

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Rooms are too small , have no iron or hairdryer .
Stayed 2 nights in May 2024

10/10 Excellent

Peres

Liked: Amenities
Everything Good no complaints
Stayed 1 night in May 2024

4/10 Poor

Phuong

Disliked: Cleanliness, amenities, property conditions & facilities
Too small, not comfortable, not enough commodities, ….just simply a trash.
Stayed 2 nights in May 2024

4/10 Poor

Shashikiran

Travelled with family and small children
Disliked: Amenities
Wouldn't recommend for anyone with family as the rooms are too small. No knobs to bathrooms and limited lightening as well.
Stayed 3 nights in Apr 2024

8/10 Good

CINDY

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff was very welcoming and helpful. Room was spotless.
Stayed 3 nights in Apr 2024

4/10 Poor

Ricardo, houston

Travelled with partner
Disliked: Amenities
Small room
Stayed 3 nights in Apr 2024

10/10 Excellent

dennis

Stayed 3 nights in Apr 2024

8/10 Good

Shubham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to reach to the lucern station with in 5 mint from the hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

PRASAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Anees, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basically,Good location property nice and clean hotel. Breakfast staff & service was excellent.
Stayed 5 nights in Apr 2024

8/10 Good

Mauricio

Travelled with family
Liked: Cleanliness, staff & service
Very close to train station
Stayed 1 night in Apr 2024

10/10 Excellent

Nilesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and other arrangements like microwave and refrigerator in common area
Stayed 2 nights in Mar 2024

10/10 Excellent

lara

Liked: Amenities
Number one staff
Stayed 2 nights in Mar 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Lissa

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

SHENG

Stayed 2 nights in Mar 2024

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but at check-in they forgot to give us the Guest Card, which has the free transportation in the city. Luckily, we remembered it from last time, requested it & we’re were happy to see it was still available.
Stayed 1 night in Feb 2024

10/10 Excellent

Simona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Linh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Solid can’t go wrong for a short trip and close to bus stop which goes to central station
Stayed 2 nights in Feb 2024
Response from Hotel ibis budget Luzern Team on 21 Feb 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Julie

Stayed 1 night in Jan 2024
Response from Hotel ibis budget Luzern Team on 21 Feb 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Juliet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was big enough for family of 4. Convenient paid parking and walking distance to everything we wanted.
Stayed 1 night in Jan 2024
Response from Hotel ibis budget Luzern Team on 25 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Tanus

Liked: Cleanliness, staff & service
It is a ok hotel for a night
It is a ok hotel. Good for one night. Location is close to the station in Luzern and good value for money.
Stayed 1 night in Jan 2024
Response from Hotel ibis budget Luzern Team on 25 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Wylla

Travelled with family
Liked: Amenities, property conditions & facilities
Great hotel and location.
Stayed 4 nights in Jan 2024
Response from Ibis Budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

10/10 Excellent

Pengyu

Stayed 3 nights in Jan 2024
Response from Hotel ibis budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

4/10 Poor

Allison

Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Mold in the shower. Room smelled like cigarettes and sewage. Did have convenient location near bus station and bus/activity vouchers.
Stayed 3 nights in Jan 2024
Response from Hotel ibis budget Luzern Team on 25 Jan 2024
Dear Client, Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Hassan

Stayed 3 nights in Dec 2023
Response from Hotel ibis budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

10/10 Excellent

Jae G

Stayed 2 nights in Dec 2023
Response from Ibis Budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

4/10 Poor

Carolina

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not worth it.
We stayed in a family room. The shower door (see through) is directly across from the beds, so you can see EVERYTHING while some one is showery. No privacy at all. Very basic bedroom for $215 USD and we booked 7 months in advance. I don’t want to know what other people paid.
Stayed 1 night in Dec 2023
Response from Hotel ibis budget Luzern Team on 25 Jan 2024
Dear Client, Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

4/10 Poor

Gaily

Stayed 4 nights in Dec 2023
Response from Hotel ibis budget Luzern Team on 25 Jan 2024
Dear Client, Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Jun Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel ibis budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

4/10 Poor

Marion

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was no soap. No hairdryer. Toilet not closing well. Room was cold.
Stayed 1 night in Dec 2023
Response from Hotel ibis budget Luzern Team on 25 Jan 2024
Dear Client, Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

tsz chiu

Stayed 2 nights in Dec 2023
Response from Ibis Budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

8/10 Good

Luis

Stayed 1 night in Dec 2023
Response from Hotel ibis budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hotel ibis budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

8/10 Good

Philipp

Stayed 2 nights in Dec 2023
Response from Hotel ibis budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

8/10 Good

Pascal, Barcelona

Stayed 1 night in Dec 2023
Response from Hotel ibis budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

10/10 Excellent

Pablo

Response from Hotel ibis budget Luzern Team on 21 Feb 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Wynee

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
okay
Response from Hotel ibis budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

8/10 Good

Martin

Stayed 1 night in Nov 2023
Response from Ibis Budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a quick stop!
Great. Quick, clean and easy.
Stayed 1 night in Nov 2023
Response from Hotel ibis budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

6/10 Okay

Lothenbach, Einsiedeln

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The location and price are good but the beds are too small
Stayed 1 night in Nov 2023
Response from Hotel ibis budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team