Hello Kadeja, I'm sorry to hear about your experience. Your feedback is important, and I will ensure it reaches the management for their awareness. I recommend reaching out directly to discuss your concerns further. Thank you for sharing your experience with us, your comments will be used to improve our services.

Hi Racole!We're so glad to hear that you had a great time connecting with our great staff during your stay! Our hotel puts a lot of effort into making sure everyone feels welcome, so it's great to hear that our staff made a good impact on you. We really think that our staff is what makes our business great, and they work hard to make sure that every guest has a great time. You're appreciated for recognizing their hard work and dedication to giving great service. We're looking forward to having you back for another great stay soon!

Dear Tammy,I'm sorry to hear about your disappointing experience at our hotel. Your feedback is genuinely concerning, and we apologize for the inconvenience you faced with cleanliness and the absence of essentials like blankets and towels. This falls short of the standards we strive to uphold, and we are taking immediate steps to address these issues to ensure they don't recur. Your comfort and satisfaction are our top priorities, and we appreciate you bringing these matters to our attention so we can make the necessary improvements. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.

Dear Rosalindo,,I'm truly sorry to hear about your disappointing experience during your recent stay at our hotel. Please accept my sincerest apologies for the cleanliness issues you encountered, including the dirty sheets and presence of cockroaches. This falls far below the standards we strive to maintain for our guests. I'm glad to hear that our staff provided a friendly and accommodating service, and it's regrettable that we couldn't offer an alternative room due to the high demand during graduation season. We take your feedback seriously and will be addressing these issues immediately to ensure they are rectified. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.

Dear Frank, I'm truly sorry to hear about your disappointing experience at our hotel. Your feedback highlights some concerning issues that certainly do not meet the standards we aim to uphold. Cleanliness and maintenance are top priorities for us, and it's clear we fell short during your stay. Please accept our sincerest apologies for the condition of your room and the inconvenience it caused. We value your input and will address these issues immediately to ensure they don't recur. We hope you'll consider giving us another chance in the future to provide you with the exceptional stay you deserve.

Dear Sunnny, I'm truly sorry to hear about your disappointing experience at our hotel. It's certainly not the impression we strive to leave on our guests. Issues like malfunctioning lights and a faulty refrigerator can be incredibly frustrating, especially when you've booked a stay to relax and unwind. Your comfort and satisfaction are our top priorities, and we apologize for falling short of your expectations. We're actively addressing these issues to ensure they don't recur, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

Dear Kathy, We're deeply sorry to hear about your disappointing experience during your recent stay. It's truly unacceptable that you encountered roaches, lack of hot water, and cleanliness issues. Please know that this falls well below the standard of service we aim to provide. We're grateful for your recognition of our maintenance team's efforts, and we assure you that we're actively addressing the issues you've highlighted to ensure they're resolved promptly. Your feedback is invaluable to us, and we're committed to making necessary improvements to regain your trust in our hotel.

Dear Andreanna, I'm truly sorry to hear about your experience at our hotel. It's disheartening to learn that your stay fell short of expectations due to cleanliness issues and discomfort. Your feedback regarding the condition of the room, as well as concerns about safety, is deeply concerning and certainly not reflective of the standards we aim to uphold. Rest assured, we take your comments seriously and will be addressing these issues promptly to ensure that future guests do not encounter similar issues. We apologize for any inconvenience caused and would like to make things right for you. Please reach out to our management team so we can discuss compensation and regain your trust. Thank you for bringing these matters to our attention.

Dear John, I'm truly sorry to hear about your experience at our hotel. It's deeply disappointing to learn that the room you booked was not up to our standards upon arrival. Cleanliness and comfort are paramount to us, and it's distressing to hear that we fell short in providing that for you and your sister. Additionally, the issues with sheets and electricity in other rooms are unacceptable, and I understand how frustrating and inconvenient that must have been for you and our other guests. We strive to ensure that every guest has a seamless and enjoyable stay, and it's clear that we missed the mark in your case. Your feedback is invaluable to us, and we'll use it to address these issues promptly to prevent similar occurrences in the future. We truly hope to have the opportunity to regain your trust and provide you with the exceptional experience you deserve should your travels bring you back to our area.

Hello Sidney, We apologize for the inconveniences you experienced during your stay. Your feedback is valuable to us and will be shared with our team for necessary improvements. We encourage you to contact our management directly to address your concerns further.

Dear Pamela,We're genuinely sorry to hear that your stay fell short of expectations. Your feedback is invaluable to us as it highlights areas where we can improve. We understand that your experience may not have met the standards we strive for, and we apologize for any inconveniences you encountered during your time with us. Please know that we take your comments seriously and will address the issues you've raised to ensure that future guests have a more enjoyable experience. We appreciate your honesty and hope to have the opportunity to welcome you back and make things right.

Dear Louel, We're truly sorry to hear about your disappointing experience during your stay. It's deeply concerning that you encountered a bad smell, and we understand how this could significantly impact your overall impression of our hotel. Maintaining a comfortable and inviting atmosphere is of utmost importance to us, and we apologize for falling short of your expectations in this regard. Please know that we take your feedback seriously, and we will immediately address the issue to ensure that it does not recur. We sincerely hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.

Dear Latasha, We appreciate your feedback and are glad to hear that you found our customer service to be great. We strive to provide exceptional service to all our guests. However, we're sorry to hear about the issues you encountered during your stay. Your concerns are important to us, and we will address them promptly to ensure a better experience for our future guests. Thank you for bringing them to our attention, and we hope to have the opportunity to welcome you back for an improved stay.

Dear Jessica, We're truly sorry to hear that your experience fell short of expectations during your recent stay. We value every guest's feedback, and it's disheartening to learn that we weren't able to meet your needs. Your rating indicates that there were some issues you encountered, and we would appreciate the opportunity to address them directly. Your comfort and satisfaction are our top priorities, and we're committed to making improvements based on your feedback. Please feel free to reach out to our team so we can better understand your concerns and work towards ensuring a more positive experience for you in the future.

Dear Keaton, I'm truly sorry to hear about your disappointing experience at our hotel. Your safety and comfort are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations. The issues you've highlighted, such as the lingering smell of cigarettes and the presence of individuals outside the room, are unacceptable and do not reflect the standard of service we strive to uphold. We sincerely apologize for the inconvenience and discomfort you endured during your stay. Please know that we take your feedback seriously and will be investigating these matters to ensure they are addressed promptly. If you're willing to share the pictures, we would greatly appreciate it, as they will help us to further understand and rectify the issues you encountered. We value your feedback and hope to have the opportunity to regain your trust in the future.

Hello Keyaunna, We regret to hear about your experience and take all feedback seriously. We recommend contacting hotel management directly to address your concerns and facilitate any resolution needed. Your feedback is valuable in helping us improve our services for all guests.

Dear Chanceton,I'm truly sorry to hear about your disappointing experience at our hotel. It's disheartening to learn that the cleanliness and condition of your room fell far below our standards. Issues like water damage, graffiti, and a broken curtain rod are simply unacceptable and do not reflect the level of quality we strive to provide. Please accept our sincerest apologies for the inconvenience this caused during your stay. We deeply value your feedback and will address these concerns with our team to ensure such issues are promptly rectified. Your comfort and satisfaction are paramount to us, and we hope you might consider giving us another chance to exceed your expectations in the future.

Dear John, I'm truly sorry to hear about your disappointing experience during your stay at our hotel. Your feedback regarding the lack of essential amenities like blankets, towels, and functioning lamps is deeply concerning. It's our utmost priority to ensure that every guest feels comfortable and well-cared for during their time with us, and we clearly fell short of meeting those expectations in your case. Please accept our sincerest apologies for any inconvenience this may have caused you. Rest assured, we'll address these issues promptly to prevent any recurrence in the future. Your insights are invaluable to us, and we're committed to improving our services based on your feedback. We hope to have the opportunity to regain your trust and provide you with the exceptional experience you deserve on your next visit.

Dear Julissa, I'm truly sorry to hear about your disappointing experience at our hotel. Your feedback is deeply concerning, and I want to extend my sincerest apologies for the substandard conditions you encountered during your stay. Cleanliness and comfort are paramount to us, and it's clear we fell short of meeting those expectations in your case. I assure you that we take such matters very seriously, and I'll personally ensure that your concerns are addressed with our housekeeping and maintenance teams. Please know that your feedback is invaluable to us as we strive to improve our services. We genuinely hope to have the opportunity to regain your trust and provide you with the exceptional experience you deserve should you choose to stay with us again in the future.

Hello Issac, Thank you for taking the time to share your recent experience. We appreciate your kind words about our staff. Your feedback regarding the room condition has been noted and will be shared with the relevant team for their review. We strive to ensure all our guests have a comfortable stay and we apologize for any inconvenience caused. If you have any further feedback or concerns, please do not hesitate to reach out to our management team directly.

Dear Benjamin, We extend our sincerest apologies for the disappointing experience you encountered during your recent stay with us. Your feedback concerning the cleanliness and odor in your room is deeply concerning, and we are truly sorry for any discomfort it caused. Please rest assured that we have already addressed this matter with our housekeeping team to ensure that our rooms meet the highest standards of cleanliness and hygiene. We understand your decision to cancel your stay, and we will promptly assist you with the refund process. Your satisfaction is of utmost importance to us, and we appreciate your patience and understanding. Should you reconsider, we would be grateful for the opportunity to regain your trust and provide you with the exceptional experience you deserve. Please feel free to reach out to us directly for any further assistance.

Hello Ryan, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

Hello eric,We are joyful to hear that you had a wonderful stay with us! If you have any further feedback to share, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another memorable experience!

Dear Cameron,We're truly sorry to see that your experience fell short of your expectations during your recent stay. Your feedback is invaluable to us, and while we understand that you've rated us poorly, we would greatly appreciate any additional details you can provide so we can address the issues you encountered. Our goal is to ensure every guest has a comfortable and enjoyable stay, and we apologize for any shortcomings you experienced. Please know that your satisfaction is our top priority, and we hope to have the opportunity to make things right for you in the future.

Dear Lisa,I want to extend my sincerest apologies for the incredibly disappointing experience you had during your recent stay at our hotel. It's disheartening to hear about the various issues you encountered, from the lack of basic amenities like a TV, coffee maker, and phone to the maintenance issues such as the faulty shower and broken lock. Please know that this falls far below the standards we strive to uphold, and your feedback will be taken very seriously as we work to address these shortcomings and prevent similar situations in the future. We truly value your patronage and hope for the opportunity to make it up to you in the future.

Dear Rob,'m truly sorry to hear about your disappointing experience at our hotel. It's distressing to know that you encountered such a myriad of issues during your stay. Please accept our sincerest apologies for the inconvenience caused by the broken bathroom door, lack of essential amenities like toilet paper and shampoo, and the cleanliness concerns you raised. Your feedback regarding the odor and maintenance issues has been duly noted, and we are taking immediate steps to address these issues to ensure a more pleasant experience for our guests in the future. We understand the importance of timely service, and we deeply regret the delay in providing you with the necessary towels and garbage can. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to regain your trust and provide you with the exceptional service and comfort that you deserve should you choose to stay with us again in the future.

Dear Richard,I sincerely apologize for your unpleasant experience during your visit with us. It's depressing to hear that your accommodation wasn't as clean as it should have been and that you had maintenance problems with the broken toilet and missing locking latch. You may be sure that we've considered your input carefully and are working hard to find quick solutions for these problems. Our top goal is making sure you have a relaxing and pleasurable stay, and we truly regret any inconvenience that may have occurred. We sincerely hope you will think about offering us another opportunity to surpass your needs in the future.

Dear Felipe,We're truly sorry to hear about your disappointing experience during your stay. Maintaining cleanliness and ensuring a smoke-free environment are top priorities for us, and it's disheartening to learn that we fell short in meeting your expectations. Your feedback is invaluable as it allows us to address these issues promptly and improve our standards. Rest assured, we'll take immediate action to rectify these concerns and strive to provide a better experience for our guests in the future. We appreciate you bringing this to our attention and hope to have the opportunity to regain your trust on your next visit.

Hello Tamara, We appreciate your feedback on our team and location. Our staff is dedicated to providing excellent service to our guests. It's great to hear you found the nearby amenities convenient. We value your input regarding the local dining option and will share your comments with the team for review.

Hello Andrea, Thank you for sharing your feedback with us. We encourage guests to reach out directly to the management team for any concerns during their stay. Your input helps us improve our services for all future guests.

Dear Bryce,We're genuinely sorry to hear about your less-than-ideal experience during your stay with us. Your feedback matters greatly, and we take it seriously. It seems there were aspects of your visit that fell short of your expectations, and for that, we apologize. We're committed to providing our guests with exceptional service and comfort, and we regret if we missed the mark in any way. Your comments will be shared with our team to address the concerns you've raised. We hope to have the opportunity to welcome you back and demonstrate the true quality of our hospitality.We're genuinely sorry to hear about your less-than-ideal experience during your stay with us. Your feedback matters greatly, and we take it seriously. It seems there were aspects of your visit that fell short of your expectations, and for that, we apologize. We're committed to providing our guests with exceptional service and comfort, and we regret if we missed the mark in any way. Your comments will be shared with our team to address the concerns you've raised. We hope to have the opportunity to welcome you back and demonstrate the true quality of our hospitality.

Dear Christian, We're truly sorry to hear about your disappointing experience during your stay. Your feedback is incredibly important to us, and we apologize for any inconvenience you encountered. It's disheartening to learn that you faced issues that impacted your overall satisfaction, and we take your concerns seriously. Rest assured, we will address the issues you've raised with urgency to ensure that we can improve and provide a better experience for our guests in the future. We hope you'll consider giving us another opportunity to exceed your expectations on your next visit.

Dear Jessica, We deeply apologize for the multiple issues you encountered during your recent stay with us. Your feedback is invaluable, and we are truly sorry for the inconvenience and disappointment you experienced. It's disheartening to learn about the maintenance issues with the door handle, toilet, lights, TV, and bedding, as well as the malfunctioning heater. This falls far below the standards we strive to uphold, and we are committed to addressing these concerns promptly to prevent any recurrence. Please know that we take your feedback seriously, and we will work diligently to rectify these issues and ensure a comfortable and hassle-free experience for all our guests. We sincerely appreciate your patience and understanding, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.

Dear Wildafredo,Thank you for sharing your feedback with us, although we're disappointed to see your rating. We understand that your experience fell short of expectations, and we sincerely apologize for any shortcomings you encountered during your stay. We strive to provide all our guests with exceptional service and comfort, and it's disheartening to hear that we didn't meet your needs. Your feedback is invaluable to us, and we will use it to identify areas for improvement to ensure a more positive experience for future guests. If there are specific issues you'd like to discuss further, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide you with the excellent stay you deserve.

Hi William!Wow! We're absolutely thrilled to see that you gave us a perfect rating! Your positive feedback speaks volumes, and we're overjoyed that you had such a fantastic experience at our hotel. While we didn't receive specific comments, your perfect score tells us that we've hit the mark in providing a delightful stay. It's always our goal to ensure our guests feel comfortable and enjoy every aspect of their visit. If there's anything specific you loved or if you have any suggestions for how we can make your next stay even better, please don't hesitate to reach out. We can't wait to welcome you back for another flawless experience!

Dear Felicia,We sincerely apologize for any inconvenience or discomfort you experienced during your time at our property. Your feedback is invaluable to us, and we take it seriously. We understand the importance of accurately reflecting our property online, and we are committed to reviewing and updating our descriptions to ensure they provide an accurate representation of the experience we strive to offer. Additionally, we will thoroughly investigate the on-site issues you've highlighted to address any potential hazards promptly. Our utmost priority is the safety and satisfaction of our guests, and we appreciate your input as it helps us improve. Please feel free to reach out directly if there are specific details you'd like to share to assist us in our efforts to enhance our guests' experiences.

Greetings Matthew, We want to express our sincere apologies for the unpleasant experience you had during your recent stay with us. Your feedback is deeply concerning, and we take your concerns regarding the presence of roaches and bed bugs very seriously. Please know that we have immediately initiated a thorough investigation and are addressing the issue with our pest control services to ensure the complete eradication of any pests in the affected room. Our team is committed to providing a clean and comfortable environment for all our guests, and we genuinely regret that we fell short of this commitment during your stay. We appreciate your bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

Dear Racquel,We sincerely apologize for the inconvenience you encountered during your stay. It deeply concerns us to learn about the flickering lights, lack of hot water, and issues with the heater in your room. We understand the importance of a comfortable and seamless stay, and we regret that we fell short of your expectations. Please know that we are actively addressing these issues to ensure they are promptly resolved. We appreciate your feedback and the opportunity to improve our services. We would love another chance to provide you with the exceptional experience we strive for. If your travels bring you back to the area, we would be grateful for the opportunity to welcome you again and demonstrate the improvements we've made.

Hello Jason,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had an excellent experience with us. Our team takes pride in providing top-notch service and ensuring that our guests have a memorable stay. If you have any future plans to visit the area, we would love to welcome you back for another fantastic stay.

Hello Tamara,Thank you for choosing to stay with us during your visits to Lubbock. We're glad to hear that you found our hotel to be nice and that you appreciated our excellent staff, comfortable beds, and well-regulated room temperature. We appreciate your feedback regarding breakfast options and will take it into consideration for future improvements. We hope to welcome you back again soon for another enjoyable stay.

Hello Tabz,We apologize for the inconveniences you experienced during your stay. We understand your frustration and assure you that we take these concerns seriously. We encourage guests to report any issues to our front desk immediately, as we have staff available 24/7 to address such matters. We strive to consistently provide the best experience for our guests and will address the areas of concern accordingly. Thank you for bringing this to our attention.

Hello Nora, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We take cleanliness and guest comfort seriously and will follow up with our housekeeping team to address your concerns. Please don't hesitate to reach out to our management team directly to discuss your experience further.

Dear Edward, We want to express our sincere apologies for the incredibly disappointing experience you encountered during your recent stay at our hotel. It deeply troubles us to hear about the issues you faced with the cleanliness and condition of the room you were initially provided. This is far from the standard of service we strive to uphold, and We want to assure you that we take your feedback seriously.We have immediately shared your concerns with our housekeeping and maintenance teams to address the specific issues you highlighted. Please know that we are taking corrective measures to prevent such oversights in the future. We're glad to hear that the front desk clerk was able to provide a positive interaction despite the challenges you faced. We are committed to making the necessary improvements to ensure that your next stay with us exceeds your expectations. Your feedback is invaluable, and we appreciate your patience and understanding.

Dear Maria, We sincerely appreciate your feedback, and we're genuinely sorry to hear that your experience fell short of expectations, resulting in a 1 out of 5 rating. Your satisfaction is of utmost importance to us, and we would love the opportunity to better understand the specific concerns that led to your rating. Our team is committed to continuous improvement, and your insights will help us address any issues to enhance the overall guest experience. Please consider reaching out to our customer service team directly so that we can learn more about your stay and take appropriate measures to ensure future guests enjoy a more positive and memorable visit. Thank you for bringing this to our attention, and we hope to have the chance to make amends.

Dear Marisa, We sincerely apologize for the discomfort you experienced in relation to the area surrounding our hotel. We deeply regret that the surroundings did not meet your expectations, and we understand the importance of feeling safe and secure during your travels. We appreciate your feedback, and we want to assure you that we take your concerns seriously. Our team is actively working to address safety perceptions and enhance the overall experience for our guests. While we regret that we were unable to facilitate a cancellation for you, we are committed to reviewing our policies to ensure that our guests' needs are better accommodated in the future. Your feedback is invaluable, and we hope to have the opportunity to welcome you back in the future under more positive circumstances.

Dear Jesus,Thank you for taking the time to share your experience with us. I sincerely apologize for the disappointment you encountered during your recent stay. It is disheartening to hear that the cleanliness of your room did not meet our usual standards, and I regret any inconvenience this may have caused. Please rest assured that we take your feedback seriously, and I have personally addressed this issue with our housekeeping team to ensure that such oversights are rectified promptly. I understand how crucial a clean and comfortable environment is for our guests, and we are committed to making the necessary improvements. Regarding your concern about not being able to change rooms, I am truly sorry for any frustration this may have caused. We will investigate this matter further to ensure our guests have the flexibility they deserve. Your feedback is invaluable in helping us enhance our services, and we hope to have the opportunity to welcome you back for a much-improved experience.

Dear Williams, We sincerely apologize for the challenges you experienced during your stay at our hotel, particularly in Room 152. It deeply concerns us that the conditions were subpar and led to your decision to check out early. We want to express our regret for any inconvenience you faced, and we are committed to addressing the health and safety issues promptly. Regarding the reimbursement, We understand your frustration, and We assure you that we are actively working to rectify the situation. Our team will investigate the matter thoroughly, and we will ensure a timely and full reimbursement. Your feedback is invaluable, and we are taking immediate steps to improve our services to prevent such issues in the future. If there is anything else we can do to assist you, please feel free to reach out. We genuinely appreciate your understanding and patience.

Dear Kalynna,I sincerely appreciate you taking the time to share your experience with us. I am genuinely sorry to hear that you felt unsafe during your stay, prompting a room switch for safety reasons. Your well-being is our top priority, and I want to assure you that we take your feedback seriously. We are actively addressing the safety concerns you've raised to ensure a secure environment for all our guests. I apologize for any discrepancies between the images on Expedia and the actual hotel; we understand the importance of accurate representation. Your insights are invaluable, and we hope to have the opportunity to regain your trust in the future. If there's anything more you'd like to share, please feel free to reach out.

Dear Ricardo,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. It is disheartening to learn about the issues with the lighting in your room, the malfunctioning remote controls, and the difficulties connecting to our hotel wifi. We understand the importance of a comfortable and seamless experience, and we regret that we fell short of your expectations.We take your concerns seriously and will address each of them promptly. Our team will work diligently to ensure that the lighting is properly functioning, the remote controls are replaced, and our wifi connectivity is improved. Additionally, we are committed to maintaining a welcoming and pleasant environment for all our guests, and we will address the concerns about the presence of unpleasant odors and any disruptive behavior.Your feedback is invaluable to us, and we appreciate the opportunity to improve. We hope you will consider giving us another chance to provide you with the exceptional service you deserve.

Dear Sarah,Thank you for taking the time to share your feedback with us. We truly value all guest experiences, and we are sorry to hear that your stay fell short of expectations. Your rating of 1 out of 5 indicates that there were issues during your visit, and we sincerely apologize for any inconvenience you may have encountered. We understand the importance of a comfortable and enjoyable stay, and we regret that we did not meet those expectations on this occasion. We would greatly appreciate the opportunity to learn more about your specific concerns so that we can address them and improve our services. Your satisfaction is our top priority, and we hope to have the chance to welcome you back for a more positive experience in the future.