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Reviews of Travelodge by Wyndham Low Moor Near Covington

2 out of 5
Travelodge by Wyndham Low Moor Near Covington
123 Westvaco Rd, Low Moor, VA

Reviews

8.4

Very good

Rating 10 - Excellent. 188 out of 436 reviews" "
Rating 8 - Good. 172 out of 436 reviews" "
Rating 6 - Okay. 45 out of 436 reviews" "
Rating 4 - Poor. 20 out of 436 reviews" "
Rating 2 - Terrible. 11 out of 436 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the 24 hour diner on the property. Very convenient.
Stayed 1 night in May 2024
Response from Tammy on 25 May 2024
Thank You for staying with us. Glad you enjoyed the diner. We look forward to seeing you again.

6/10 Okay

Howard

Travelled with partner
Liked: Staff & service
The room seemed damp, while attempting to adjust the A/C I discovered that the read out on the unit jumped from 75 to 63. It was either too hot or too cold in the room. The room was clean and all the amenities were clean. There was no blanket on the bed and the one folded up on the shelf was somewhat thin, it did however fit the king bed. The window had a blackout shade but would have been nice to have a shear on it also, because the lights in the room were quite dim. Overall it fit the bill for the price. Breakfast at the diner was very good. Staff was friendly, fast and they had it going on for the crowd that was present. Got our food in just a few minutes. Thanks
Stayed 1 night in May 2024
Response from Tammy on 12 May 2024
Thank you for Staying with us at Travelodge. Glad you enjoyed your food at Penny Diner! We look forward to seeing you again.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely accommodating. Travelodge was very good. Upon check in I saw that I could book the same room for substantially less from them directly. Called Expedia several times to cancel - never got a person- always a computer voice that made me go through lots of hoops - eventually said an agent would be there- and then hung up. Same thing 3 times. Goidbye Expedia - booked lodging directly for next 10 nights.
Stayed 1 night in Apr 2024
Response from Tammy Simmons on 28 Apr 2024
Thank you for staying with us at Travelodge. Sorry about your experience with Expedia. We look forward to seeing you again.

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service
Staff was excellent, rooms were very clean, diner was very good.
Stayed 4 nights in Apr 2024
Response from Tammy Simmons on 28 Apr 2024
We are happy that you enjoyed your stay with us.

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Threr was nothing to dis-like
Stayed 1 night in Apr 2024
Response from Tammy Simmons on 28 Apr 2024
Glad you enjoyed staying with us.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, quiet atmosphere.
Stayed 1 night in Apr 2024
Response from Tammy Simmons on 28 Apr 2024
Thank you for staying with us.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when I visit Covington, Va. Clean and the price is great!
Stayed 2 nights in Apr 2024
Response from Tammy Simmons on 28 Apr 2024
Thank you for staying with us.

10/10 Excellent

Sid

Stayed 1 night in Mar 2024
Response from Tammy Simmons on 28 Apr 2024
Glad you were Happy with your stay.

4/10 Poor

Mark

Travelled with family
Sits right in the entrance ramp to the interstate. Loud traffic noise. No coffee maker, remote did not work for tv.
Stayed 1 night in Mar 2024
Response from Tammy Simmons on 30 Apr 2024
Thank you for staying with us. Front desk would have brought you a coffee maker upon request. Sorry our remote didn,t work.

4/10 Poor

Fawn

Disliked: Cleanliness, staff & service
Took over a half hour to check in as no one was there, printer was also down. Room was not as clean as it should have been, stuff on the headboard and on the chair
Stayed 1 night in Mar 2024
Response from Tammy Simmons on 30 Apr 2024
Thank you for staying with us. Sorry everything was not up to your standards. I will follow up with,

8/10 Good

Dan

Stayed 1 night in Jan 2024
Response from Tammy on 25 May 2024
Thank you for staying with us. We look forward to seeing you again.

2/10 Terrible

Lori

Tv didn’t work in our room. They moved us to new room ac was broken extremely loud and scared us each time it cranked in. Then housekeeping started cleaning rooms at 5:30 am on Sunday. Worst place I’ve ever been.
Stayed 2 nights in Dec 2023
Response from Sue on 12 Jan 2024
We are so sorry to hear that your experience at Travelodge was not a positive one. Thank you for alerting us to the ac issue so maintenance can address it.

10/10 Excellent

Chad

Stayed 4 nights in Dec 2023
Response from Sue on 12 Jan 2024
Thank you for your review. We appreciate you staying with us here at Travelodge.

6/10 Okay

Karen

quiet, adequate, overpriced required requesting an ice bucket, coffee maker dumbfounded by the high reviews on line
Stayed 1 night in Dec 2023
Response from Sue on 13 Dec 2023
Thank you for reviewing our property. We keep our pricing competitive for our area. We keep amenities available for our guests should they need them :) Our staff works hard to keep our guests happy. Thank you for staying with us.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sue on 13 Dec 2023
Thank you for staying with us here at Travelodge :)

4/10 Poor

Robin

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No rooms where available,
Stayed 1 night in Nov 2023
Response from Sue on 1 Dec 2023
Our deepest apology .

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel and friendly staff. Great diner next door.
Stayed 1 night in Nov 2023
Response from Sue on 21 Nov 2023
So please to hear you found Travelodge clean and friendly. Hope to see you on future travels. Thank you for your review.

6/10 Okay

Christopher

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sue on 21 Nov 2023
Thank for staying with us here at Travelodge. We appreciate you r review and hope to see you again.

8/10 Good

Jean-Michel

Stayed 1 night in Oct 2023
Response from Sue on 14 Nov 2023
Thank you for staying with us here at Travelodge.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sue on 23 Oct 2023
We appreciate your review. Thank you for staying with us. We hope to see you again on future travels.

8/10 Good

Lora

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice people but less than stellar lodging
The windows and screens need a good clean. Yes we do look out at the scenery. We were given a coffee pot and coffee but no creamers or sugar/splenda etc and no stirrers or spoons. Please wash the pillows. They smelled used. Also some guidance for local TV channels or a list of what’s available. There were no tissues. The room claimed to sleep 3 but I can’t imagine were a 3rd would have slept. We paid $120.00 per room for 2 rooms so clearly we weren’t in an “economy” lodging and expected better. The staff was courteous and friendly.
Stayed 1 night in Oct 2023
Response from Sue on 17 Oct 2023
Thank you for the insite on the hotel, we appreciate your tips for our housekeeping department. Thank you for staying with us and we hope to see you again on future travels

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to where I have to be in the morning
Stayed 1 night in Oct 2023
Response from Sue on 17 Oct 2023
Thank you for staying with us! We hope to see you on future travels.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Mini-fridge made noise non-stop. Even with earplugs, too noisy.
Stayed 1 night in Oct 2023
Response from Sue on 17 Oct 2023
Our apology on the fridge making noise, we will seek maintenance on it. Thank you for letting us know. We appreciate you staying with us.

4/10 Poor

Sarah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Sue on 1 Nov 2023
I am sorry we did not meet your expectations. Thank you for staying with us.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sue on 2 Oct 2023
We appreciate you choosing Travelodge. Thank you for your review :)

6/10 Okay

lena

Travelled with family
Liked: Staff & service, property conditions & facilities
Close to the interstate. Diner was very nice and the staff was friendly.
Stayed 2 nights in Sep 2023
Response from Sue on 2 Oct 2023
Thank you for staying with us ! We hope to see you on future travels :)

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for me to stay at a half way stop to and from Ohio trips which i n make often.
Stayed 1 night in Sep 2023
Response from Sue on 12 Sept 2023
So glad we can be of service to you. Thank you for staying with us here at Travelodge :)

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room needed a little heavier to cover sheet, other than that room was clean and very nice. The diner had good food and very convienant.
Stayed 1 night in Aug 2023
Response from Sue on 22 Aug 2023
We are pleased to know that you found your room clean. We look forward to you staying with us again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Quick stop for the night, nothing fancy but was clean and no issues with noise being next to the highway. Would stay here again.
Stayed 1 night in Aug 2023
Response from Sue on 22 Aug 2023
Thank you for your review. We are please to know that you will stay with us again. We look forward to serving you in the future :)

6/10 Okay

Janis

Travelled with partner
Liked: Cleanliness, staff & service
LIKES: 24 hour diner that serves delicious food; friendly and helpful staff; clean room and facilities; microwave and refrigerator. DISLIKES: Outdated rooms; no extras provided like tissue, ice buckets unless you ask for them; room rate seems too high for what you get.
Stayed 2 nights in Aug 2023
Response from Sue on 18 Aug 2023
Thank you for your review. We appreciate your feedback.We hope to see again :)

10/10 Excellent

Patsy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the diner! Room was clean. Enjoyed our stay!
Stayed 2 nights in Aug 2023
Response from Sue on 18 Aug 2023
So good to hear that you found your room clean and enjoyed your stay. Hope to see you on future travels.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice, clean, quiet and relaxing!
Stayed 2 nights in Aug 2023
Response from Sue on 15 Aug 2023
So glad to see you enjoyed your stay with us:)We look forward to seeing you again on future travels.

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sue on 15 Aug 2023
Thank you for your review . We hope to see you again on future travels :)

4/10 Poor

Mary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Sue on 9 Aug 2023
Thank you for your review . Remember that our staff is always available to help if an issue arises.

10/10 Excellent

Maddison

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 1 night in Aug 2023
Response from Sue on 8 Aug 2023
So glad to hear that our staff was friendly! Thank you for your review and for choosing Travelodge

10/10 Excellent

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
Quiet and clean.
Stayed 1 night in Aug 2023
Response from Sue on 8 Aug 2023
Thank you for your review so good to hear that you found your room clean. Thank you for staying with us!

10/10 Excellent

Lamar, Dalton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great. Right off Interstate 64. Exit has a Truck Stop with a McDonalds and Subway. Next exit 4 miles west has more food and not a bad drive. Diner on same property has office for hotel. Did not try it
Stayed 1 night in Aug 2023
Response from Sue on 8 Aug 2023
Thank you for your review and for choosing Travelodge!

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Location to the parks and Penny’s diner
Stayed 1 night in Jul 2023
Response from Sue on 28 Jul 2023
Thank you for your review and for choosing Travelodge.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good, clean, Quiet and dinner was next door.
Response from Sue on 28 Jul 2023
We are pleased to know that you found Travelodge clean and quiet. We hope to see you again on future travels.

4/10 Poor

Kelly

Disliked: Room comfort
Disappointing
Have stayed there several times over the years. Always a great experience until this one. At check in I learned that free breakfast at Penny's Diner had been discontinued. Later after coming back for the night, the A/C was on 70 so I turned it down to 68, then later to 66. Could not feel the room get any cooler. Also, in room 213, the Directv remote did not work. Had to turn on the tv from the set, and could only get channel 10. I reported this at checkout the next morning. Again, very disappointed in the stay due to the breakfast, room temp and tv. Shower was great with plenty of hot water was the only saving grace.
Stayed 1 night in Jul 2023
Response from Sue on 17 Jul 2023
Thank you for alerting us to issues during your stay so Maintenance may address. We apologize about breakfast, Wyndham removed that several years ago. Thank you for staying with us.

4/10 Poor

Sarah

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We were told at check-in that the Health Department prevented the hotel from providing us a top blanket, coffee maker, and ice bucket. A ratty old blanket was provided in the room (on the shelf), but we would have to request other items separately. (We did request a coffee maker, but didn’t use it due to the unsanitary condition it was in). FYI, we stayed at another hotel in West Virginia after this one -under the same Health Department - and they provided EVERYTHING (without us having to ask for it) that this hotel would not provide. Worst of all, our non-smoking room smelled very strongly of cigarette smoke. When we asked for a room change, I was told that they didn’t have any King beds available. But when I told them that we would be fine changing to Queen, she then told me that she couldn’t make any changes to my reservation since we booked through Expedia. She proceeded to follow me back to the room and spray a disinfectant ALL OVER the curtains, carpet, bed, etc. This only added another layer of asthma-inducing smells/fumes to the room. We ended up sleeping with just a top sheet and woke up earlier than usual just so we wouldn’t have to stay there any longer. Would not recommend!
Response from sue on 17 Jul 2023
I am sorry the front desk gave you incorrect information. Wyndham removed the items from the rooms, the blanket during covid. We apologize for the issues during your stay as our guests are very important to us. Futher Staff training will be administered.

8/10 Good

Cory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sue on 10 Jul 2023
Thank you for your review and for staying with us. We hope to see you on future travels.

10/10 Excellent

Delores

Liked: Cleanliness, staff & service, property conditions & facilities
Great quiet place to rest after a hard days work. No pool or things like that. But its clean, quiet and food is available 24/7 and its good at a reasonable price.
Stayed 2 nights in Jul 2023
Response from Sue on 7 Jul 2023
Thank you for choosing Travelodge! We hope to see you again!

6/10 Okay

Mallory

Stayed 1 night in Jun 2023
Response from Sue on 28 Jul 2023
Thank you for rating us. We appreciate your business.

8/10 Good

Fran

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was conveniently located near a meeting we were attending. We were there in the evenings after the meeting, and left before breakfast to go to the meeting. Room was clean and quiet. A good value!
Stayed 2 nights in Jun 2023
Response from Sue on 26 Jun 2023
Thank you for your review and for choosing Travelodge.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Sue on 20 Jun 2023
We are sorry to hear that your visit stay with us did not meet expectations. Thank you for your review.

8/10 Good

Marcia, Lyman

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed!
Stayed 1 night in Jun 2023
Response from Sue on 14 Jun 2023
So please to hear that you found the bed comfortable!We appreciate your review and thank you for staying with us here at Travelodge.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good condition. Bed was comfortable. On site diner is cute.
Stayed 1 night in Jun 2023
Response from Sue on 8 Jun 2023
Thank you for your review. We look forward to seeing you on future travels :)

8/10 Good

Lolita

Stayed 2 nights in May 2023
Response from Sue on 20 Jun 2023
Thank you for your review and for choosing Travelodge.

10/10 Excellent

Lois

Stayed 2 nights in May 2023
Response from Sue on 1 Jun 2023
Thank you for your review. We hope to see you on future travels.