Standard Room, 1 King Bed | Desk, laptop workspace, iron/ironing board, free cots/infant beds
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Reviews of Holiday Inn Express Hotel & Suites Rockford-Loves Park, an IHG Hotel

3 out of 5
Holiday Inn Express Hotel & Suites Rockford-Loves Park, an IHG Hotel
7552 Park Place Road, Loves Park, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 427 out of 814 reviews" "
Rating 8 - Good. 229 out of 814 reviews" "
Rating 6 - Okay. 88 out of 814 reviews" "
Rating 4 - Poor. 34 out of 814 reviews" "
Rating 2 - Terrible. 36 out of 814 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

abbey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quiet area with plenty of places nearby
Stayed 1 night in May 2024
Response from Rachel (GM) on 20 May 2024
Hello Abbey,Thank you so much for the kind review, we hope to see you again soon!

10/10 Excellent

Luz E.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really helpful and friendly staff
Stayed 1 night in May 2024
Response from Rachel (GM) on 20 May 2024
Hello Luz,Thank you for the kind review, we hope to see you again soon!

10/10 Excellent

Barbara, Dallas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the hotel staff were super nice - front desk, maintenance, and housekeepers! Complimentary breakfast every morning was awesome!
Stayed 4 nights in May 2024

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in May 2024
Response from Rachel (GM) on 16 May 2024
Hello Anthony,Thank you for the kind review, we hope to see you again soon!

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
On check in, Logan was very helpful.
Stayed 1 night in May 2024
Response from Ashley Williamson (GSM) on 15 May 2024
Paul,thank you so much for your review on your stay with us. We are so glad that you found Logan was very helpful during your stay. He is a great front desk agent. Thank you for staying with us and hope to see you again in the future.Thank you,Ashley WilliamsonGSM

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The mattress and pillows were very comfortable. Great breakfast options. Easy check in/out.
Stayed 1 night in May 2024
Response from Ashley Williamson (GSM) on 15 May 2024
Patricia,Thank you for the feedback. We are glad you enjoyed your stay with us and had such a comfortable time while being here. We appreciate the review and would love to have you back in the future.Thank you,Ashley Williamson

10/10 Excellent

Kim, Queen Creek

Liked: Amenities
Very clean and friendly staff. The breakfast food was also very good.
Stayed 3 nights in May 2024
Response from Ashley Williamson (GSM) on 10 May 2024
Kim,Thank you so much for your positive feedback and taking time to give us a review. Very much appreciated! We are so glad that you were pleased with our staff and hotel. We want to make sure every guest feels welcomed and is also feeling relaxed while staying with us. We hope to have you stay with us again in the future if you are ever in the area.Thank you,Ashley Williamson

8/10 Good

Misty

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and friendly. The fridge in the room was barely working and needed to be defrosted, had so much ice build-up. Room was clean. Love how the room has Dove products - soap, lotion, body wash, shampoo and conditioner.
Stayed 1 night in May 2024
Response from Ashley Williamson (GSM) on 9 May 2024
Misty,Thank you for the feedback and letting us know what needs improvement and what was great. We are very glad you enjoyed our amazing staff we have. Sorry about the inconvenience of the fridge. We will definitely be checking into that. Please feel free to contact our front desk any time with any issues so we can get them resolved for you. We hope that you decide to stay with us in the future. Thank you,Ashley Williamson

10/10 Excellent

Loraine

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Had to ask for a blow dryer and breakfast area opened late. Very nice staff
Stayed 1 night in May 2024
Response from Ashley (GSM) on 7 May 2024
Loraine,Thank you for the feedback. Sorry about not having the necessity you needed in your room. However they are always coming up missing so we do our best to put one back as soon as we are aware a room doesn't have one in there. I am glad that you enjoyed our staff. We strive to make sure all guest feel comfortable and at home while you stay with us. Thank you for taking the time for the feedback we greatly appreciate it.Thank you,Ashley WilliamsonGSM

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were people slamming doors on our last day, wasn't too happy about that, otherwise pretty much everything else was fine
Stayed 2 nights in May 2024
Response from Ashley (GSM) on 7 May 2024
Jean,Thank you for giving us your feedback on your stay here with us. Sorry that the doors were getting slammed i know that can be aggravating. We did have a very busy weekend here with a lot of people. Please if anytime you feel disturbed by something we would love for you to reach out to our front desk so we can handle the issue and try to make your stay better. Thank you,Ashley WilliamsonGSM

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At check in heidi was very friendly, professional and made sure i was informed about all the available amenities and later helped again with a list of local places to eat- excellent work- property was clean, fairly new and quiet
Stayed 1 night in May 2024
Response from Ashley (GSM) on 2 May 2024
We are so glad that you had exceptional service from our front desk agent Heidi. We strive to make sure everyone gets great service and making you feel welcome when your being checked in. Your feedback is is very nice and we appreciate taking your personal time out to let us know how your stay was.Thank youAshley WilliamsonGSM

10/10 Excellent

Susan

Travelled with partner
we stop at this hotel when we go through. We like everything about it I would like a harder bed….ill have to remember to ask if they have any next time we are here.
Stayed 1 night in May 2024
Response from Ashley (GSM) on 2 May 2024
Thank you for the feedback we appreciate taking time out and letting us know things that need to be worked on and things that we are striving in. All of our beds are the same type of beds but its something we can defiantly look into on your next visit through. Thank you for your continuance stay with us! Thank you,Ashley WilliamsonGSM

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities
When arriving at this property the staff greeted me with a smile, was extremely pleasant and we shared small conversation. After a long trip it’s always the little things that are most appreciated.
Stayed 1 night in Apr 2024
Response from Ashley (GSM) on 2 May 2024
Thank you for staying with us. We appreciate the feedback glad you had a good experience during your check in. Our front desk agents strive on making guest feel comfortable and welcoming when you come through those doors.We hope you choose to stay with us in the future.Thank youAshley Williamson GSM

10/10 Excellent

Bruce

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly.
Stayed 1 night in Apr 2024
Response from Rachel (GM) on 23 Apr 2024
Hello Bruce,Thank you for the kind review, we hope to see you again soon!

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rachel (GM) on 23 Apr 2024
Hello Dave,Thank you for the kind review, we hope to see you again soon!

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rachel (GM) on 23 Apr 2024
Hello Cynthia,Thank you for the kind review, we hope to see you again soon!

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, new facilities and great beds. Very quiet despite being right on I-90. Good choice in this area.
Stayed 1 night in Apr 2024
Response from Rachel (GM) on 12 Apr 2024
Hello Tara!Thank you so much for your kind review, we are so happy to hear you enjoyed your stay. We hope to see you again soon!

8/10 Good

Christopher, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much around the property
Stayed 2 nights in Apr 2024
Response from Ashley (GSM) on 9 Apr 2024
Thank you for the feedback. We greatly appreciate any and all feedback that will help us better as a Hotel. We hope that you continue to stay with us in the future. Thank you,Ashley Williamson

10/10 Excellent

Ben

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Ashley (GSM) on 9 Apr 2024
Thank you for taking time out to give your feedback. We greatly appreciate any feedback and strive to make everyone's stay enjoyable and comfortable. We hope you consider staying with us in the future. Thank you,Ashley Williamson

10/10 Excellent

Jeana, Ann Arbor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was smooth and the receptionist was very friendly. Would stay again.
Stayed 1 night in Mar 2024
Response from Ashley (GSM) on 3 Apr 2024
Thank you Jeana! We love that you took time to do a review. I am very glad that you enjoyed our easy check in process. Our front desk is supposed to make you feel like family while here with us. I am glad we made you feel comfortable. We hope to see you for any future stays. Thank you!

10/10 Excellent

Anwar

Liked: Cleanliness, staff & service, property conditions & facilities
They are friendly.
Stayed 1 night in Mar 2024
Response from Ashley (GSM) on 3 Apr 2024
Thank you for staying with us! We strive to make our guest feel welcome and hope it feels like home for them. We appreciate the time you took to do a review. Hopefully we see you in the future for any stays you may need in the area.

8/10 Good

Tim

Property was clean. Staff were great. Only issue was shower pressure. Water was warm but very weak pressure
Stayed 1 night in Mar 2024
Response from Ashley (GSM) on 27 Mar 2024
Hello Tim, Thank you for taking the time and giving us your feedback. Our housekeepers do an amazing job with keeping the rooms and hotel clean. We like to treat our guest as if your family. Sorry about the water pressure unfortunately its like that due to water saving efficiency that is suppose to be better. Thank you for your feedback and i will make note of the water problem.

2/10 Terrible

Patrick

Stayed 1 night in Mar 2024
Response from Ashley (GSM) on 26 Mar 2024
Hello Patrick, Very sorry you had such a bad experience at our Hotel. We strive to meet all our guests request if possible during their stay. Hopefully you give us another chance to work things out. we appreciate the feedback and will take note of it. Thank you again!

2/10 Terrible

joshua

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fire alarm malfuntions, every hour, and the staff lied to us and.... no refunds just more lies to avoid refunding, thats called a scam! How could we ever come back to this dump, or any IHG after they lied to me several times!
Stayed 1 night in Feb 2024
Response from Rachel (GM) on 22 Mar 2024
Hello Joshua,As said during the conversation at the front desk, we are unable to process refunds on our end with Expedia bookings and you would have to contact them directly to start the process per protocols. I do apologize that you had an unpleasant time with us and wish you all the best.

4/10 Poor

Shanna

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The walls are too thin. We could hear every single footstep next to us, down the hallway and above our heads. Couldn’t sleep!!!!
Stayed 1 night in Mar 2024
Response from Rachel (GM) on 22 Mar 2024
Hello Shanna!I understand your frustration about the noise and sincerely apologize. We hope that you'll give us another chance to serve you in the future.

10/10 Excellent

Amy

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Rachel (GM) on 22 Mar 2024
Hi Amy!Thank you for the review, we hope to see you again soon!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people here were cery nice and helped us if we needed it
Stayed 6 nights in Feb 2024
Response from Rachel (GM) on 26 Feb 2024
Hello Karen!Thank you for your review, I am so glad to hear that you had a great stay. We hope to see you again soon!All the best,

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and the breakfast was very good.
Stayed 2 nights in Feb 2024
Response from Missy on 21 Feb 2024
Thank you for your review!!

8/10 Good

Kristen

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most everything was great, except that the USB ports by the bed didn't work. Sounds like a small thing until you need to charge your phone overnight and don't want to plug it in across the room. The phone didn't work either, so when the drunken belligerent guy in the room next door was on a rampage cussing in the hallway and slamming the door repeatedly I had to get up out of bed, to my phone plugged in across the room to call the front desk to ask them if everything was ok... Eventually the guy called down... 3 hours later. I slept terrible that night and had a big event next day.
Stayed 3 nights in Feb 2024
Response from Missy on 21 Feb 2024
Thank you for your honest review. Please except my apologies on your long night. I am so sorry.

8/10 Good

Drielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Missy on 21 Feb 2024
Thank you for your review.

10/10 Excellent

Susan

Travelled with partner
Liked everything
Stayed 1 night in Feb 2024
Response from Missy on 14 Feb 2024
Thank you so much for your review!

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to my medical appointment and nice and quiet at night for sleeping.
Stayed 1 night in Jan 2024
Response from Missy on 7 Feb 2024
Thank you for your review

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check-in. My room was very clean and updated. Very pleased with the comfort.
Stayed 2 nights in Jan 2024
Response from Missy on 24 Jan 2024
Thank you for your review

10/10 Excellent

Thomas

Stayed 1 night in Jan 2024
Response from Missy on 17 Jan 2024
Thank you for your review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Missy on 12 Jan 2024
Thank you for your review!!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Missy on 10 Jan 2024
Thank you for your review.

2/10 Terrible

Patrick

Stayed 1 night in Jan 2024
Response from Missy on 10 Jan 2024
I am sorry that your stay was not up to your expectations. Please feel free to contact me at the hotel so I can rectify the situation.

10/10 Excellent

JOHN, Cary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Missy on 10 Jan 2024
Thank you for your review.

10/10 Excellent

Mary Anne

Stayed 1 night in Dec 2023
Response from Missy on 24 Jan 2024
Thank you for your review!

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Missy on 3 Jan 2024
Thank you for your review

10/10 Excellent

Luana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice overnight stay. Had all the necessities and was very clean. Breakfast was good and opened promptly at 6:30.
Stayed 1 night in Dec 2023
Response from Missy on 27 Dec 2023
Thank you for your review!

8/10 Good

Paul

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Missy on 19 Dec 2023
Thank you!!

10/10 Excellent

Chrystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Missy on 19 Dec 2023
Thank you!!

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I accidentally booked the wrong HIE. But the place was nice. And inexpensive.
Stayed 1 night in Dec 2023
Response from Missy on 19 Dec 2023
Thank you for your review!!

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Missy on 19 Dec 2023
Thank you!!

10/10 Excellent

Eamaan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean.
Stayed 1 night in Dec 2023
Response from Missy on 19 Dec 2023
Thank you for your review!!

10/10 Excellent

Tracy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was easy to find, easy access, everything went smooth checking in, very courteous lady at front desk!
Stayed 1 night in Nov 2023
Response from Missy on 28 Nov 2023
Thank you for your review.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaniness is a major factor for me. Breakfast buffet was nice. As always staff, was absolutely wonderful. I was running behind checking out and they were very decent aboit it.
Stayed 1 night in Nov 2023
Response from Missy on 28 Nov 2023
Thank you for your review!!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay. The staff was very friendly. The only complaint we have was they let our visitors come up to our room without informing us
Stayed 1 night in Nov 2023
Response from Missy on 25 Nov 2023
Thank you for your review. I will address your concerns with my front desk personnel. Have a great day!