Premium Room, 1 Queen Bed, Accessible | Private kitchen | Fridge, microwave, stovetop, freezer
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Reviews of InTown Suites Extended Stay Louisville KY - Northeast

3 out of 5
InTown Suites Extended Stay Louisville KY - Northeast
11405 Westport Rd, Louisville, KY

Reviews

6.8
Rating 10 - Excellent. 7 out of 18 reviews" "
Rating 8 - Good. 4 out of 18 reviews" "
Rating 6 - Okay. 1 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 5 out of 18 reviews" "

7.2/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

6.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Nelson

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 13 nights in Dec 2022

2/10 Terrible

Cameron

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in May 2022

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely great company an people working here
Stayed 7 nights in Jan 2022

8/10 Good

Derrick

Business traveller
Liked: Cleanliness, staff & service
It was quiet, nothing fancy but it was convenient and reasonably priced. The room as are dated but they was clean and comfortable.
Stayed 7 nights in Dec 2021

2/10 Terrible

John

Business traveller
Disliked: Staff & service, amenities
They failed to honor the reservation, and informed me they're would still be a charge on my card as "I" would have to cancel the reservation (when they did not have the room available) after the time had passed that I could do so without penalty. Staff was rude and dismissive.
Stayed 15 nights in Dec 2021

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Job well done
Stayed 7 nights in Dec 2021

2/10 Terrible

Farrah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 11 nights in Nov 2021

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Idk
Stayed 7 nights in Oct 2021

10/10 Excellent

Verified traveller

Stayed 7 nights in Jul 2021

8/10 Good

Lynne

Liked: Cleanliness, property conditions & facilities, room comfort
Description needs clarification
The room was clean, but we had to look at 3 rooms to find one that didn't smell like tobacco smoke. I think it should be stated that although the room has a refrigerator, oven and microwave, there are no dishes, bowls, eating utensils or pans. There are also no hangers. The one soap that was provided was very small and got used up before the week was up.
Stayed 7 nights in May 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing, was not accepted.
Stayed 7 nights in May 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Option For Longer Business Stays
Two of my team members stayed here for a three week trip. Good location and friendly staff. Everything was clean and updated. Would recommend for a longer stay where a kitchen is more essential.
Stayed 19 nights in Apr 2021

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, a nice stay
The manager was wonderful, an absolute angel! The staff was very friendly and curteous! Our room was clean and comfortable. The property was very clean and well maintained. The only issues we had were that dishes and cooking pans were not provided as the listing stated, we had to buy our own, there was a heavy marajuana odor outside and while going to and from our room, and there was a steep price increase from week 1 to week 3 of our stay, about $100 more per week, even though the room price showed as being the same, fees and taxes increased steeply.
Stayed 7 nights in Apr 2021

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. In a safe area. Near many restaurants and shopping
Stayed 14 nights in Feb 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Clean rooms. Stove, microwave and fridge all functional. Ample parking. NO water pressure. Nice channel package. Had to ask to have my room cleaned/linens changed. Wash your own towels
Stayed 8 nights in Feb 2021

8/10 Good

Trina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok
Stayed 7 nights in Jan 2021

4/10 Poor

Angel

Disliked: Cleanliness, staff & service, amenities
Stayed 15 nights in Apr 2022