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Kristie, thank you for your fantastic rating! The team at Hyatt Regency Louisville is thrilled to see that you had a great experience. We look forward to welcoming you back soon!
8/10 Good
Robert
Travelled with group
23 May 2024
Hotel Staff was very good. Great lobby area.
Robert
Stayed 3 nights in May 2024
Response from Customer Service on 24 May 2024
Robert, thank you for your positive feedback! Hyatt Regency Louisville is thrilled to hear you appreciated our team members and enjoyed the lobby. We hope to welcome you back soon.
8/10 Good
Timothy, RINGGOLD
20 May 2024
Timothy
Stayed 2 nights in May 2024
Response from Customer Service on 22 May 2024
Timothy, thank you for your positive rating of your experience at the Hyatt Regency Louisville. We appreciate your feedback and hope to welcome you back in the near future.
6/10 Okay
Scott, Santa Rosa
Travelled with family
18 May 2024
Liked: Cleanliness, staff & service
Rooms are nice, property and area around it is just a bit tired. Nowhere to eat after 8:30 during the week. Lovely employees and staff!
Scott
Stayed 4 nights in May 2024
Response from Customer Service on 21 May 2024
Scott,Thank you for sharing your thoughts. It's great to hear that you found the rooms to be nice and appreciated our team members. Your feedback about dining options and the surrounding area is valuable to us. We hope to have the chance to welcome you back in the future.
2/10 Terrible
Vincent
Travelled with partner
18 May 2024
We booked a king bed thru Expedia and were given two queen that the Hyatt blamed on us using a “third party” to book. Also, our room phone was totally dead/couldn’t be used and our room carpet was dirty
Vincent
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Vincent,Thank you for bringing your experience to our attention. It's concerning that your stay did not meet your expectations and that you encountered issues with your room. Our team will review these matters to ensure we provide a better experience in the future.We hope you'll consider giving us another opportunity to exceed your expectations.
Fourth Street live is amazing! So much live music in a great fun atmosphere
karen
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Karen, thank you for sharing your fantastic experience at the Hyatt Regency Louisville! We are delighted you enjoyed Fourth Street Live and its lively atmosphere. We're looking forward to welcoming you back for more great times.
This property is conveniently located to everything downtown. Food and everything else you need is within walkable distance.
Alison
Stayed 1 night in Apr 2024
Response from Customer Service on 7 May 2024
Alison, thank you for taking the time to share your positive experience at Hyatt Regency Louisville. We're pleased to hear that our central location offered all you needed within a short walking distance. Our team appreciates your feedback and we look forward to welcoming you back on your next visit to downtown Louisville.
I checked in and found that my fifth floor room was near a street fair of some sort. The noise and vibrations from the fair lasted until at least 10pm. I mentioned this to the hotel clerk and was offered some ear plugs! I checked in early enough that I should have been offered a different room on the quiet side of the hotel.
Robert
Stayed 2 nights in Apr 2024
Response from Customer Service on 1 May 2024
Robert, it seems like outside noise was a concern during your stay with us. Our apologies for any discomfort this might have caused. When issues arise, our team members aim to offer immediate solutions, such as the ear plugs you mentioned. However, we understand the expectation for a quieter room and will strive to better communicate about room locations during check-in times in future. We hope for another opportunity to deliver a restful experience for you.
6/10 Okay
Barry
27 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevator didn’t work and it stink
Barry
Stayed 2 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Barry, we appreciate that you took the time to share your experience. We're sorry to hear about the problems you encountered with the elevator, as well as the odor you mentioned. Rest assured, we're continually working to maintain our amenities and address any concerns promptly. Your comments will help guide our improvements. Thank you for your feedback.
Blanket was stained and dirty looking. Lock on bathroom door didnt work. Rest of hotel was good.
Jamie
Stayed 2 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Jamie, we regret to hear that aspects of your stay didn't match your expectations. It is disheartening to learn about the cleanliness and maintenance issues you encountered. Our team is committed to ensuring a comfortable and clean environment for our guests. We appreciate your positive remarks on the other facets of our hotel and sincerely hope to have the opportunity to deliver a more enjoyable experience in the future.
Timothy, it's unfortunate to hear that you weren't completely satisfied with the parking arrangement. It is our aim to provide a seamless experience for our guests. Your feedback is valuable and will be taken on board for future improvements. We hope you were otherwise able to enjoy your stay at Hyatt Regency Louisville.
10/10 Excellent
Jessica
21 Apr 2024
The rooms were clean and the people that work there was helpful and polite we will be back next year for thunder
Jessica
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Jessica, it's great to see you enjoyed your stay at the Hyatt Regency Louisville. We're delighted to hear our courteous team members made your experience pleasant and you found our rooms to meet your expectations for cleanliness. We're thrilled to know we will be seeing you next year for the Thunder event. Your continued patronage is our greatest compliment. Safe travels until then.
I went for thunder over Louisville I did pick a city view but my room was on the 6th floor we did get to watch the fireworks from the window but next time I will look for a option to get a room higher up. It was fine I just need to spend more time making sure I get the room I want
Cher
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Cher, thank you for choosing Hyatt Regency Louisville for your stay during the 'Thunder Over Louisville' event. We appreciate your feedback about your room's location. We understand your desire for a higher floor room and our reservations team can certainly assist you with that for any future visits. We await the opportunity to host you again.
10/10 Excellent
Larry
21 Apr 2024
Larry
Stayed 1 night in Apr 2024
Response from Customer Service on 12 May 2024
Larry, it's great to hear that you had a top-notch stay at Hyatt Regency Louisville! We appreciate your excellent rating and hope you'll choose us for your next visit to Louisville. Best wishes!
Dawn, thank you for acknowledging the beauty of Hyatt Regency Louisville. Your kind words mean a lot to us. We hope to welcome you back for another exceptional stay soon.
Kenneth, it's fantastic to hear that you had a good experience at Hyatt Regency Louisville. We appreciate ratings like yours as they inspire us to always go above and beyond for our esteemed guests. We look forward to the opportunity to serve you again.
The only bad thing is that they don’t validate parking for their garage. You have to pay the parking on top of paying for your stay. Seems ridiculous when you’re spending that amount for a room
Helen
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Helen, it's wonderful to hear that you had a remarkable experience at Hyatt Regency Louisville. We understand your concerns about additional costs such as parking. Do know these charges are common in city-center hotels for maintaining secure and accessible parking facilities. We deeply value your feedback and look forward to welcoming you back in the future.
The people at the desk were always friendly & helpful. The property was comfortable and very clean. Great place to stay while in Louisville.
Kathy
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Kathy, thank you for choosing the Hyatt Regency Louisville for your recent stay. We're thrilled to know that you found our team members at the desk welcoming and attentive. It's great that you appreciated the cleanliness and comfort of our property. We hope to welcome you again whenever you visit Louisville. Safe travels!
Perfect location for those who have an event at the KICC
Jill
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Jill, it brings us immense joy to know that you found Hyatt Regency Louisville perfectly situated for your KICC event needs. We take pride in our strategic location. We hope to welcome you back for your future events.
Andrea, it's wonderful to see your perfect rating for Hyatt Regency Louisville. We are thrilled you had an excellent stay and hope you choose us again for your future visits in the area. Your satisfaction is our team's greatest motivation. Thank you so much for your support.
10/10 Excellent
Kristen
2 Apr 2024
Kristen
Stayed 1 night in Mar 2024
Response from Customer Service on 23 Apr 2024
Kristen, thank you for your high rating on Expedia! We're thrilled that your time at Hyatt Regency Louisville was a satisfactory experience. We hope to have the opportunity to welcome you back in the future for another fantastic stay!
Lee, it's wonderful to hear that you found the location of the Hyatt Regency Louisville to be ideal for exploring the city. We hope to have you back during your next visit to downtown Louisville.
The front desk staff were amazing and super nice. The only complaint I have is the breakfast. There were no options for people who do not eat pork and the food options were very limited. It was not worth the money at all.
Monique
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Monique, we appreciate your feedback. It's wonderful to learn that you found our front desk team members to be amazing and kind. For the breakfast, we understand that you were seeking more variety, inclusive of non-pork options. Feedback like yours helps us improve the dining experiences for all future guests. We trust that any future visits will exceed your expectations.
Excellent location for walking and enjoying the area.
paul
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Paul, it's fantastic to hear you found the Hyatt Regency Louisville's location excellent for exploring and appreciating the surroundings. We appreciate your review and hope you will choose to stay with us again in the future.
Catherine, we're thrilled to hear that your stay at Hyatt Regency Louisville met your expectations in every way. Our mission is to provide an exceptional experience for our guests and we're happy to know we've achieved that during your visit. We look forward to welcoming you back in the near future. Safe travels!
Beautiful room. I think the best part was the hospitality of the staff.
Janine
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Mar 2024
Janine, it's wonderful to hear you enjoyed your stay at Hyatt Regency Louisville and found the room to be beautiful. We're particularly pleased that our team members' hospitality left an outstanding impression. We hope to have the opportunity to host you again in the future.
Robert, it's wonderful to hear your experience at Hyatt Regency Louisville embodied the trademark quality we work consistently to uphold. We appreciate your succinct and positive feedback and can't wait to welcome you back soon.
8/10 Good
Joshua
Travelled with partner
27 Feb 2024
Liked: Amenities
Property was great, other than not having a microwave in the room and having to go to lobby to warm food!
Joshua
Stayed 1 night in Dec 2023
Response from Customer Service on 28 Feb 2024
Joshua, it's wonderful to learn that you appreciated the Hyatt Regency Louisville's property. We apologize for any inconvenience caused due to the lack of an in-room microwave. Your feedback is invaluable as it helps us improve our service, adjusting to meet guests' needs better. We hope to have the opportunity to welcome you back for an even more comfortable stay.
Our stay was for up public event and was splendid.
Matthew
Stayed 2 nights in Feb 2024
Response from Customer Service on 28 Feb 2024
Matthew, thank you for your glowing remarks about your stay at Hyatt Regency Louisville. We're thrilled to hear that your visit during the public event went splendidly. We look forward to continuing to make your future stays just as enjoyable.
We stayed one night for a concert and couldn’t be happier with our room, friendly staff, easy check in/out and valet services. Great location and walkable to nearby food and entertainment options. We will definitely be back!
Samantha
Stayed 1 night in Feb 2024
Response from Customer Service on 28 Feb 2024
Samantha, it's a pleasure to learn about your enjoyable stay at Hyatt Regency Louisville. We value your kind words about our team members, the convenience of our check-in/out and valet services, as well as our prime location close to dining and entertainment options. It's great to hear you plan on returning; we're certainly looking forward to welcoming you back!
The hotel was within easy walking distance of the Yum Center.
Very helpful and friendly staff.
Charles
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
Charles, it's fantastic to hear you found Hyatt Regency Louisville's proximity to local attractions convenient! Your kind words recognizing our amicable and attentive team members are incredibly appreciated. Your satisfaction is our priority, and we're pleased we exceeded your expectations. We're excited for the opportunity to serve you again.
Herve, thank you for choosing Hyatt Regency Louisville and for leaving such a great rating! We're glad to hear you had a positive stay and hope to see you again soon. Your satisfaction is our highest aim.
The Hyatt Regency is a lovely hotel, with a convenient location to Fourth Street Live. The self parking could have been better, but I would definitely stay here again.
Lacey
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb 2024
Lacey, thank you for sharing your positive experience. We're thrilled that you found Hyatt Regency Louisville's location convenient and the property pleasing. Your feedback regarding parking has been noted and will be considered as we continuously strive to improve guest experiences. We're excited to welcome you back in the future.
Stacie, it's disheartening to hear that your stay didn't meet your expectations. Since there's no specific feedback, we can't address any particular issues directly. However, we sincerely value your opinion and aim to improve based on it. We hope you'll give us another chance in the future, and we will undoubtedly strive to offer a more satisfactory experience.
Amberlee, thank you for sharing your lovely experience at the Hyatt Regency Louisville. We're thrilled you complimented our neat environment, aesthetic appeal, and amicable team members. We're looking forward to welcoming you back in the future.
Amy, your excellent rating of Hyatt Regency Louisville is greatly appreciated. Our team is thrilled to know you had a fabulous stay with us. We're looking forward to welcoming you back in the future.
Hyatt never disappoints, we only stay Hyatt anywhere we go & it’s exceptional every time.
Alyssa
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Alyssa, it's wonderful to hear that your stays at Hyatt Regency Louisville have been consistently impeccable. Your loyalty to our hotel is tremendously appreciated. We strive to ensure that every visit is a memorable one, and we're thrilled you continue to choose us for your travels. We look forward to delivering more exceptional experiences on your future visits.
10/10 Excellent
Latina
18 Feb 2024
Latina
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Latina, it's delightful to hear that your stay at Hyatt Regency Louisville was superb. We're thrilled that we lived up to your expectations and hope to see you again soon for another fantastic experience.
10/10 Excellent
Amanda
18 Feb 2024
Amanda
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Amanda, thank you for your stellar rating of Hyatt Regency Louisville. We are thrilled to know you had a great experience and we look forward to welcoming you back for another stay soon.
Did not have to go outdoors to get to the convention center.
Nina
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Nina, it's great to hear that you appreciated Hyatt Regency Louisville's convenient access to the convention center. We strive to create a seamless and comfortable experience for all our guests. Thank you for your positive review and we look forward to your return in the future.
8/10 Good
William
18 Feb 2024
William
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
William, thank you for staying with us at Hyatt Regency Louisville. It's wonderful to see a positive rating from you on Hotels.com. We hope your stay was enjoyable and hope to have an another opportunity to serve you soon.
Lauren, it's delightful to read that you found the Hyatt Regency Louisville to be well-maintained. We pride ourselves on providing pristine surroundings that all our guests can enjoy. We hope to welcome you back in the near future!
10/10 Excellent
Elizabeth
18 Feb 2024
Liked: Property conditions & facilities
Elizabeth
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Elizabeth, thank you for your exceptional rating of Hyatt Regency Louisville! We're thrilled to learn about your satisfaction with your stay, even though no details are given. We trust every aspect of your visit was just as fantastic and we look forward to the opportunity to host you again in the future.
Michelle, we're sorry to hear your stay didn't meet your expectations. We are committed to providing our guests with the best experience and your feedback is crucial for our improvement. We invite you to allow us another opportunity to serve you better in the future.
Bradley, thank you for your outstanding rating of Hyatt Regency Louisville. We're thrilled to know your stay with us met your expectations. We look forward to welcoming you back on your next visit.
Rodrigo, it's great to see you enjoyed your stay at Hyatt Regency Louisville and gave us a high rating. We're grateful for the validation of our efforts to provide an excellent experience. We hope to see you back soon in Louisville!
10/10 Excellent
Jessica
17 Feb 2024
Jessica
Stayed 1 night in Feb 2024
Response from Customer Service on 22 Mar 2024
Jessica, it's wonderful to hear that you had a gratifying stay at the Hyatt Regency Louisville. We truly value your feedback and look forward to greeting you again in the future for another excellent stay.
It's wonderful to hear that you had a stellar experience at Hyatt Regency Louisville. We appreciate your 10/10 rating and hope to welcome you back again soon for another exceptional stay.
Connie, it seems your stay with us did not meet expectations and for that, we apologize. We're always striving to provide top-notch experiences, and your feedback helps us improve. We hope to have the opportunity to offer you a more satisfying stay in the future.