Terrace/patio
Check availability

Reviews of Hyatt House Louisville East

2 out of 5
Hyatt House Louisville East
9315 Leesgate Road, Louisville, KY

Reviews

9.6

Exceptional

Rating 10 - Excellent. 674 out of 804 reviews" "
Rating 8 - Good. 85 out of 804 reviews" "
Rating 6 - Okay. 17 out of 804 reviews" "
Rating 4 - Poor. 21 out of 804 reviews" "
Rating 2 - Terrible. 7 out of 804 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adrienne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice suite plenty of space
Stayed 1 night in Apr 2024

4/10 Poor

Jeremy, HUDSON

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Overall a very nice property, however the cleanliness of the room and maintenence follow-up was poor, not upto Hyatt standards. The pull-out bed was very dirty/gross, with popcorn and hair ties from the previous guest, dirty dishes with food on them left in the dishwasher. The shower head sprayed everywhere; on the ceiling and out the top, leaving everything in the bathroom soaked. Not a big deal, just needed to be fixed or replaced. However after requesting 3 different times, it was never looked at or fixed over our four night stay. Very disappointing, especially when we were paying over $300 per night for the king suite.
Stayed 3 nights in Apr 2024

4/10 Poor

Jeremy, HUDSON

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Upon check-in, the pullout bed was full of popcorn and hair ties from the previous guest, and the dishwasher was full of dirty dishes. Gross!!! The water pressure was excellent, however our shower head was spraying all the ceiling and bathroom. We requested 3 times for someone to fix it, but no one ever came. This was very frustrating as the bathroom was soaking wet on the floors, walls and ceiling. I expect far better from Hyatt!
Stayed 1 night in Apr 2024

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were impressed from the moment we arrived to the property. Easy and friendly check-in, fantastic lobby and bar area with tons of room to spread out, and clean and quiet 5th floor room that met all our needs. The kitchenette was stocked with all the cookware, dinnerware, and utensils we needed for a quick meal or snack and the large island was great for eating and playing games at or getting some work done. The TV that rotated towards the bedroom or the couch in the living space was a nice feature that our 14-year-old thought was pretty cool! Abundant closet space for all of our luggage and the BEST shower pressure capped off a great three-night stay. Would stay again and would recommend highly!
Stayed 4 nights in Apr 2024

10/10 Excellent

Pasindu

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall service is excellent and i always stay here whenever i travel to Louisville!
Stayed 1 night in Apr 2024

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great unit, spacious and nice layout. Felt new and modern.
Stayed 2 nights in Apr 2024

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well run, very nice rooms, great amenities, excellent complementary buffet breakfast.
Stayed 3 nights in Apr 2024

10/10 Excellent

Joseph

Liked: Cleanliness
First time in Louisville, hotel was perfect, we even ended up extending our stay!
Stayed 2 nights in Apr 2024

10/10 Excellent

Dean, Lisbon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. Clean property, friendly staff, nice rooms. Breakfast was excellent. We would absolutely stay here again, the next time our travels bring us to Louisville.
Stayed 3 nights in Apr 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at the Hyatt House! Our room was spotless! Great studio layout with a small kitchenette, “living room” and spin around TV- either in seating area or bedroom. Bed was super comfy. Big shower with massive water pressure! Breakfast was very good. The day we were there it was chicken and waffles; made to order omelettes, scrambled eggs, sausages, potatoes, assorted yogurts. Overall a nice spread. There is a small pool and nice workout area with treadmills and weights. Main lobby has nice seating area with a small bar. Would totally stay again if in the area

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024

8/10 Good

Angel

Travelled with family
Me and my family stayed here for a spring break trip. Hotel is very nice, rooms are nice. Staff friendly and very helpful. Breakfast average the only downfall about this property is housekeeping sucked. On our 2nd day of our 4 day stay we called for house keeping to clean our room. We came back to the room to find they only made the bed and put new towels. Trash was emptied and they never came again. Hotel is in a good location with food places and grocery stores.
Stayed 4 nights in Mar 2024

10/10 Excellent

Cindy, Evansville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, newer property, clean and well kept. Easy to park, safe neighborhood. We really enjoyed our stay. We will be back.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Every staff was very friendly and helpful!
Stayed 1 night in Mar 2024

10/10 Excellent

Giancarlo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was presentable. Eye catching and well kept. As you enter you are welcomed with a horse wooden sculpture. Check-in was a plus with a great greeting. Elevators well kept. Hallways excellent. Studio room with king size bed well kept. Walls cleaned and well organized. The onky downfall was the smell if the sink. No matter the time of day, the sewer smell it had when I washed my face oretc was
Stayed 4 nights in Mar 2024

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extra helpful and super friendly, especially the kitchen with help food allergies. Love that there was electric available for our plug-in hybrid.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and friendly staff. Location wasn’t walking distance to many dining and shopping options, but it was a very short drive away.
Stayed 1 night in Mar 2024

10/10 Excellent

JUAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay for 3 nights very nice service, everything clean and well maintain, breakfast was great..and the bar after 5 is a highlight..
Stayed 4 nights in Feb 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room and staff. Would stay again without question.
Stayed 1 night in Mar 2024

10/10 Excellent

Kayla

Liked: Property conditions & facilities
Very clean and has great breakfast.
Stayed 2 nights in Mar 2024

8/10 Good

Xue

Stayed 1 night in Mar 2024

10/10 Excellent

EWA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Breakfast, nice stuff .comfortable beds
Stayed 1 night in Mar 2024

10/10 Excellent

Andre

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was simple & easy, the front desk staff was friendly and helpful. The cleaning staff does an amazing job at maintaining the cleanliness of the rooms and entire hotel. I would definitely stay here again on my next trip to Louisville.
Stayed 1 night in Feb 2024

10/10 Excellent

amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Check-In was fast. Great food options to order and free breakfast was fantastic. Beds were comfortable and room was clean.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay!
Stayed 1 night in Feb 2024

10/10 Excellent

Reno

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Venus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Yenoh K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Feb 2024

10/10 Excellent

Maghan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Cheryl

Stayed 1 night in Feb 2024

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and out was great
Stayed 1 night in Jan 2024

10/10 Excellent

Carlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Brandee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a excellent spot with lot's of options around
Stayed 1 night in Jan 2024

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Hank

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk Candace was wonderful
Stayed 1 night in Jan 2024

10/10 Excellent

DEANNE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice! Excellent breakfast with very friendly kitchen & bar staff. Best shower!! Next to Del Friscos
Stayed 3 nights in Dec 2023

10/10 Excellent

Keyonna

Travelled with partner
Liked: Property conditions & facilities
It had an amazing pool and the room is comfortable
Stayed 1 night in Jan 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in Louisville
Excellent hotel Exceptionally clean Large and comfortable room
Stayed 4 nights in Dec 2023

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Usheema

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Vande

Stayed 1 night in Dec 2023

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Louisville Ky
We’ve stayed at The Hyatt House many times and it’s our overall pick in East Louisville.
Stayed 1 night in Dec 2023

10/10 Excellent

Caitlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was very nice, we love staying at Hyatt Houses they are always very clean and have great accomodations, the breakfast was also very good.
Stayed 2 nights in Dec 2023

10/10 Excellent

cydney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023