Reception
Check availability

Reviews of Baymont by Wyndham Louisville East

2.5 out of 5
Baymont by Wyndham Louisville East
9400 Blairwood Road, Louisville, KY

Reviews

6.2
Rating 10 - Excellent. 192 out of 1002 reviews" "
Rating 8 - Good. 243 out of 1002 reviews" "
Rating 6 - Okay. 226 out of 1002 reviews" "
Rating 4 - Poor. 138 out of 1002 reviews" "
Rating 2 - Terrible. 203 out of 1002 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Doris

Travelled with family
Disliked: Property conditions & facilities
This was a run down hotel that should be torn down. The carpet very dirty. The bedspread dirty. Awful awful
Stayed 2 nights in May 2024

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the worst hotels I've stayed in. No closets. No tissue. Noe classes. Mold in bathroom. I will never stay there again.
Stayed 3 nights in May 2024

10/10 Excellent

Austin

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Staff & service
Staff was wonderful Facilities a little run down and not that modern
Stayed 3 nights in May 2024

2/10 Terrible

jason

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was dirty, was given room key and somebody was already in the room.
Stayed 3 nights in May 2024

6/10 Okay

Bridget

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Close to food and Freeway
Stayed 3 nights in May 2024

2/10 Terrible

Dee

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 1 night in Mar 2024

2/10 Terrible

William

Disliked: Staff & service, property conditions & facilities
this property should be condemned. I have pictures of our door. There was about a half an inch on every side where we could see and feel a breeze. The walls are filthy. The floor is filthy. The towels were dirty. The microwave was disgusting. This place is literally the worst place I’ve ever stayed and I am not terribly picky.
Stayed 3 nights in Apr 2024

2/10 Terrible

Cory

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

andrew

Business traveller
Disliked: Cleanliness, property conditions & facilities
The tv did not work. The phone did not work. There were outside entrances to the rooms. I would not have booked knowing that.
Stayed 1 night in Apr 2024

6/10 Okay

abdul

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very noisy room
Stayed 2 nights in Apr 2024

8/10 Good

Samiksha

Liked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Brian

Disliked: Staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Linnea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Pierre

Travelled with family
Disliked: Amenities
As soon as we walked into the elevator to go to our room, the smell of marijuana attacked us. This was a horrible first impression and kind of tainted our experience from the outset.
Stayed 1 night in Mar 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Terry

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
acceptable
the bed itself was UNBELIEVABLY comfortable. small amount of road noise. was equipped for a traveler's needs. multiple eating choices immediately nearby. don't recall coffee being in the room. pool area was closed unfortunately. clerk was very courteous.
Stayed 1 night in Feb 2024

8/10 Good

Fritznel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Jennifer

Stayed 2 nights in Jan 2024

8/10 Good

Jerold

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Elevator needs an inspection
The elevator door didn't open sometimes, and the continental breakfast was close to being bad, but it was a cheap place to stay.
Stayed 2 nights in Jan 2024

2/10 Terrible

sonal

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Amy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There were spiders and spider webs in every corner of the room. There also was a cockroach in the toilet. Absolutely unacceptable place to sleep/stay.
Stayed 1 night in Oct 2023

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness, staff & service
Great price for basic room
Small room, somewhat dated. No coffee in room. Shower head leaked. Nice new flooring. Recently painted trim with lots of paint drips on the floors
Stayed 1 night in Dec 2023

8/10 Good

Stephen

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location!
Great one night stay - close to quick food options and the convention center our event was being held. Very friendly staff!
Stayed 1 night in Dec 2023

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money
Staff was friendly room was clean a little beat up but clean and comfortable. They even made coffee for us at check In
Stayed 1 night in Dec 2023

4/10 Poor

patricia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It was a little run down hllways where dirty room had a smell to it there was standing water in the tub. There was trash on the closet along with food stains on the wall. Just a little dirty.
Stayed 1 night in Nov 2023

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, room comfort
Hotel was clean, but definitely shows many signs of much wear. Elevator was questionable-could probably use some maintenance.
Stayed 1 night in Nov 2023

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hot breakfast quality was poor
Stayed 4 nights in Nov 2023

2/10 Terrible

Fred

Disliked: Staff & service, property conditions & facilities
I left a phone charger in the room and called back the same day and they were unhelpful and did not call back. I went back the next day because I was told that they had the charger but it was not mine so they offered me another one which was not as good. Disappointing that someone kept my charger and they were unable to find it.
Stayed 2 nights in Nov 2023

2/10 Terrible

Brenda

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
rickety elevator terrible, mattress that sunk in the middle needs, a paint job, updates are needed, tub looked stained, sounded like kids lived above us and was jumping up and down through the night, gave an average for cleanliness because whoever cleans cant help that it needs some work done
Stayed 1 night in Oct 2023

6/10 Okay

Troy

Business traveller
Liked: Cleanliness, room comfort
Weekly Travel
Have stayed here several time have never had any issues, but this time the investment had changed. Building has not had many updates from about 1 year age or even 6 months ago really headed down hill.
Stayed 1 night in Oct 2023
Response from Front desk Manager on 31 Oct 2023
Thanks for your feedback. We appreciate your stay with us. We have addressed your concern and are glad to let you know that we are in the process of detailed remodeling inside out. We assure you a better experience in future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outdated and dirty
Stayed 1 night in Oct 2023
Response from Front desk Manager on 31 Oct 2023
Thank you for your feedback. We Appreciate your stay with us. We have addressed your concern and are glad to let you know that we are in the process of a complete transformation and we will retrain and coach our cleaning staff and assure you a better experience.

10/10 Excellent

Vijay reddy

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice place to stay
Stayed 1 night in Oct 2023
Response from Front desk Manager on 23 Oct 2023
Thanks for your feedback. We appreciate your stay with us.

10/10 Excellent

Vinay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good for staying
Stayed 2 nights in Oct 2023
Response from Front desk Manager on 23 Oct 2023
Thanks for your feedback. We appreciate your stay with us.

10/10 Excellent

Anthony HJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Front desk Manager on 9 Oct 2023
Thanks for your feedback. We appreciate your stay with us.

4/10 Poor

Deena

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front desk Manager on 9 Oct 2023
Thanks for your feedback. We appreciate your stay with us. We have addressed your rating. We are working hard to do detail refurbishing and assure you a better experience in the future.

2/10 Terrible

Harvey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth $181.00 per night!
This hotel is a one night stand type of place. Iron and ironing board was missing. No place to hang my clothes, crud around bath tub faucet, had to turn on cold water to get enough pressure to activate shower then select hot temperature. The only saving grace was the staff.
Stayed 1 night in Sep 2023
Response from Front desk Manager on 9 Oct 2023
Thanks for your feedback. We appreciate your stay with us. We are working hard to completely transform this place. After the revamp is over, we assure you of better experience.

6/10 Okay

Jeremy

Travelled with family
Disliked: Staff & service
This place sucks
The hotel employees were incredibly rude and disrespectful. They cancelled my brother in laws reservation without telling him then made it difficult for me to rent a cot for the night. They refused to provide an extra pilot, blanket, or towels. All employees that I encountered during my stay were very disrespectful and unprofessional.
Stayed 5 nights in Sep 2023
Response from Front desk Manager on 9 Oct 2023
Sorry for the inconvenience. We appreciate your stay with us. We have addressed your concern over customer service. We will coach and retrain our staff and assure you of a better experience in the future.

4/10 Poor

Andrew

Stayed 3 nights in Sep 2023
Response from Front desk Manager on 9 Oct 2023
Thanks for your feedback. We appreciate your stay with us. We are working hard to transform this place and assure you of a better experience after a complete revamp.

10/10 Excellent

Terry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We stayed 5 days, no issues. Staff was friendly and great, locals were friendly. Place was clean and fresh. Rooms and fridge super cold! Lots of food choices and a Kroger nearby. Free breakfast everyday.
Stayed 5 nights in Sep 2023
Response from Front desk Manager on 9 Oct 2023
Thanks for your feedback. We appreciate your stay with us.

4/10 Poor

Verified traveller

Disliked: Staff & service
Just OK
The Free breakfast was not good. Tried it the first morning and ate elsewhere the other mornings. Pastries and cereal were stale. Sausage didn't taste fresh. The breakfast was the exact same every morning. They advertised fresh cookies but those were never available. Ok place to just sleep.
Stayed 5 nights in Sep 2023
Response from Front desk Manager on 9 Oct 2023
Thanks for your feedback. We appreciate your stay with us. We have addressed your concern over breakfast and cookies and escalated it to management. We assure you of a better experience in future.

2/10 Terrible

Pamela J

Disliked: Cleanliness, property conditions & facilities, room comfort
Will not recommend the hotel to anyone.
I didn't stay. I'm not one to normally complain, but the hotel was very dirty. There were cigarette butts all along the curb outside by the sidewalk and parking. The inside was unclean, the air smelled of dust , no fresh air was to be detected anywhere. there was an oppressive smell that could be tasted. A person could tell the place hadn't a good cleaning in a long time. The cleaning policy that is stated on their web site is not practiced at this facility.
Stayed 1 night in Sep 2023
Response from Front desk Manager on 9 Oct 2023
Thanks for your feedback. We appreciate your stay with us. We have addressed your concern over cleanliness inside out. We will coach and retrain our staff and assure you of a better experience in the future.

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities
close to event.
Stayed 4 nights in Sep 2023
Response from Front desk Manager on 25 Sept 2023
Thanks for your feedback. We appreciate your stay with us.

6/10 Okay

Rudy

Travelled with partner
Liked: Staff & service
Needs updating
Stayed 1 night in Sep 2023
Response from Front desk Manager. on 25 Sept 2023
Thanks for your feedback. We appreciate your stay with us.

6/10 Okay

Alan

Travelled with partner
This is an older hotel which needs updating. Bed was comfortable but room was very basic. No microwave. Good location though. A lower priced no frills hotel. Bathtub needed cleaning.
Stayed 1 night in Sep 2023
Response from Front desk manager on 25 Sept 2023
Thanks for your feedback. We appreciate your stay with us. We are working hard to transform this property.

6/10 Okay

David

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Ask for an upstairs room I guess so you don’t hear kids jumping around. Sketchy long term tenants.
Stayed 2 nights in Aug 2023
Response from Front desk Manager on 25 Sept 2023
Thanks for your feedback. We appreciate your stay with us.

10/10 Excellent

Patricia

Stayed 1 night in Sep 2023
Response from Front desk Manager on 25 Sept 2023
Thanks for your feedback. We appreciate your stay with us.

2/10 Terrible

Janet

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
RUN RUN RUN
The first room smelled of dogs. The second room was filthy, and someone had slept in one of the beds.
Stayed 2 nights in Sep 2023
Response from Fornt desk Manager on 12 Sept 2023
Thanks for your feedback. We appreciate your stay with us. We are working hard to transform this place after the transition. We will coach and retrain our employees and assure you of a better experience in the future.