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Reviews of Hotel Los Gatos

4 out of 5
Hotel Los Gatos
210 E Main St, Los Gatos, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 627 out of 1004 reviews" "
Rating 8 - Good. 221 out of 1004 reviews" "
Rating 6 - Okay. 84 out of 1004 reviews" "
Rating 4 - Poor. 46 out of 1004 reviews" "
Rating 2 - Terrible. 26 out of 1004 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Fun weekend staycation getaway!
Stayed 1 night in May 2024
Response from Brian on 21 May 2024
Dear Regina,I would like to sincerely thank you for taking the time to share your feedback with us. We believe that feedback is a gift and I truly appreciate you taking the time to gift your feedback to us. We look forward to having you here the next time your travels take you to Los Gatos.

10/10 Excellent

Carol Rae

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room and the service. Lovely bed.
Stayed 1 night in May 2024
Response from Brian on 21 May 2024
Dear Carol Rae,Firstly, I would like to apologize for the delayed response. I am pleased to read that you enjoyed your stay and we look forward to the next time your travels take you to Los Gatos.

10/10 Excellent

Armand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just great
Stayed 2 nights in May 2024
Response from Brian on 15 May 2024
Dear Armand,Thank you for being such a valued customer and we hope to serve you again whenever your travels bring you back to Los Gatos.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it! So beautiful!
Stayed 2 nights in May 2024
Response from Asif Mahamud on 6 May 2024
Dear Nicole,Thank you for taking the time to fill out the review! We are so happy that you've chosen to stay with us! Your feedback is crucial and serves a great importance to our ever-going mission for continuous improvement. Our team takes great pride in servicing all our guests with utmost care and professionalism. We are so excited to see you scored us all 5's! We strive hard every day to achieve this and would like to thank you for recognizing our efforts!We look forward to welcoming you back soon at the HLG!

10/10 Excellent

Wayne

Stayed 1 night in May 2024

10/10 Excellent

Jan

Stayed 1 night in Apr 2024
Response from Brian on 21 May 2024
Dear Jan, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel just a short walk from the town center Reception staff were so helpful Pool area was clean and heated we went in March and could easily get into outdoor pool best hotel on our road trip for very little more
Stayed 1 night in Mar 2024
Response from Asif Mahamud on 6 May 2024
Dear JIll,Thank you for staying at the Hotel Los GatosWe appreciate you taking the time to provide us with your wonderful feedback. I will share this with my team.We look forward to welcoming you back soon at the HLG.

10/10 Excellent

Coral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful
Stayed 1 night in Apr 2024
Response from Asif Mahamud on 6 May 2024
Dear Coral,Thank you for staying at the Hotel Los GatosWe appreciate you taking the time to provide us with your wonderful feedback. I will share this with my colleagues.We look forward to welcoming you back soon at the HLG.

10/10 Excellent

Robert

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and staff.
Stayed 1 night in Apr 2024
Response from Brian on 26 Apr 2024
Dear Robert,Thank you for taking the time to share your feedback and for appreciating our front desk staff. It’s also great to hear that the hotel grounds meets your expectation. Once again we appreciate the feedback and we hope to serve you again whenever our travels bring you back to Los Gatos.

8/10 Good

Astrid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been a guest at the hotel over the past 13 years and have seen several changes. Some for the better, some for the worse. Hotel Los Gatos used to have a wonderful breakfast buffet - simple, but on point with scrambled eggs, toast, cereals, yogurts, warm croissants, etc. Now it offers a bare bones continental breakfast in the lobby that nobody likes. Also, the rooms have been updated with furniture that completely clashes with the mission style that is the original decor. It looks like IKEA did the remodel.
Stayed 5 nights in Apr 2024
Response from Brian on 26 Apr 2024
Dear Astrid,Firstly, I would like to apologize for the delayed response. I’m very disappointed to hear about your experience on your recent stay. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please rest assured that your comments have been shared with the appropriate teams. Once again we appreciate the feedback and we hope to serve you again whenever our travels bring you back to Los Gatos.

10/10 Excellent

Marsha, Fountain Hills

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. We used to stay at Toll house. We love your hotel.
Stayed 2 nights in Apr 2024
Response from Brian on 23 Apr 2024
Dear Marsha,I am pleased to read that you enjoyed your stay, and we look forward to the next time your travels take you to Los Gatos.

10/10 Excellent

Ruthmarie, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Brian on 13 May 2024
Dear Ruthmarie, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Good.
Stayed 2 nights in Apr 2024
Response from Brian on 23 Apr 2024
Dear Joseph,Thank you for being a such a valued customer and we hope to serve you again whenever your travels bring you back to Los Gatos.

10/10 Excellent

Juley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and staff is very attentive. Free parking on property. Nice restaurant on property.
Stayed 1 night in Apr 2024
Response from Brian on 23 Apr 2024
Dear Juley,Thank you for taking the time to share your feedback and for appreciating our front desk staff and amenities. We look forward to servicing your future stays with us.

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to town
Stayed 4 nights in Apr 2024
Response from Brian on 13 Apr 2024
Dear David,I am pleased to read that you enjoyed your stay and we look forward to the next time your travels take you to Los Gatos.

8/10 Good

JOSEPH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like an ice machine. Hotel did not offer one.
Stayed 2 nights in Apr 2024
Response from Brian on 13 Apr 2024
Dear Joseph,We have our ice machines in service closets where guest can request ice at any given time of the day and we deliver it to your room. I would like to apology for any inconvenience you faced during your recent visit or if this was never translated to you during your stay.In closing Joseph, I would like to thank you once again for your feedback and we hope to have an opportunity to welcome you back in the future.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Marvelous! The Hotel, staff, pool, Restaurant (FANCY)! . LOCATION!
Stayed 1 night in Mar 2024
Response from Brian on 2 Apr 2024
Dear Tanya, I would like to sincerely thank you for taking the time to share your feedback with us regarding your recent stay. We look forward to the next time your travels take you to Los Gatos.

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a few times and love the property. For this latest visit, the only thing was that at 4 AM, someone would let out a strange scream about once every few minutes (could have been an unhoused person on the library property which our room overlooked). Kept me up for an hour. Front desk was great (Ashley) and room very clean and spacious and loved our view. Breakfast could use a little something more (apples, banana, croissant and egg bite - not sure what but maybe some muffins?)
Stayed 1 night in Mar 2024
Response from Brian on 2 Apr 2024
Dear Brian,Firstly, I would like to sincerely thank you for taking the time to share your feedback with us and for appreciating our staff and guest room. We believe that feedback is a gift and I truly appreciate you taking the time to give your feedback to us regarding the breakfast offering. Secondly, I would like to apologize for the noise issues that occurred during your stay. We will ensure this feedback gets to the appropriate departments to help create a better guest experience in the future.In closing Brian, I would like to thank you once again for your feedback and we hope to have an opportunity to welcome you back in the future.

10/10 Excellent

Parvathi

Stayed 1 night in Mar 2024
Response from Brian on 23 Apr 2024
Dear Parvathi, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brian on 2 Apr 2024
Dear Melissa, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 5 nights in Mar 2024
Response from Brian on 2 Apr 2024
Dear David, Thank you for the valuable feedback. We look forward to your next stay with us.

4/10 Poor

Sacha

Stayed 1 night in Mar 2024
Response from Brian on 23 Apr 2024
Dear Sacha, Thank you for the valuable feedback. We look forward to your next stay with us.

6/10 Okay

Heidi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was the worst. Waited over 30 minutes to be helped because there is only one computer and the person in front of us had an issue with their reservation. Instead of pulling them aside to check in me and those behind me, they just made us wait standing there with no communication or eye contact. Super poor service.
Stayed 1 night in Jan 2024
Response from Brian on 28 Mar 2024
Dear Heidi,I would like to first apologize for any inconvenience you faced during your recent visit. I’m very disappointed to hear about your experience on your recent stay. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Rest assured your feedback has been shared with the appropriate department to ensure a better stay experience.In closing Heidi, I would like to thank you once again for your feedback and we hope to have an opportunity to welcome you back in the future.

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here several times over the years. A favorite place, always clean and quiet. This last stay the bed was not in the best shape, it sloped down and disrupted my sleep!
Stayed 1 night in Mar 2024
Response from Brian on 30 Mar 2024
Dear Valerie,Firstly, I would like to first apologize for the delayed response as well as for any inconvenience you faced during your recent visit. Once again, we appreciate the feedback and we hope to serve you again whenever our travels bring you back to Los Gatos.

10/10 Excellent

Rachael

Stayed 2 nights in Mar 2024
Response from Brian on 10 Apr 2024
Dear Rachael, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nicest staff I’ve ever experienced! They were fantastic!!! Nice rooms, loved the balcony and fireplace.
Stayed 3 nights in Feb 2024
Response from Brian on 20 Mar 2024
Dear Peggy,Thank you for taking the time to share your feedback and for appreciating our front desk staff. It’s also great to hear that you enjoyed your guest room. Once again, we appreciate the feedback and we hope to serve you again whenever our travels bring you back to Los Gatos.

10/10 Excellent

Vivek

Liked: Cleanliness, staff & service, property conditions & facilities
I love the property with beautiful rooms. The most important piece was excellent a high-quality shower. I also made use of the gym and the lobby. A nice classy breakfast was available every day.
Stayed 2 nights in Mar 2024
Response from Brian on 20 Mar 2024
Dear Vivek,Firstly, I would like to apologize for the delayed response. I am pleased to read that you enjoyed your stay and we look forward to the next time your travels take you to Los Gatos.

8/10 Good

elmira

Travelled with family
Liked: Cleanliness, property conditions & facilities
The stuff needs to be more friendly but I was very happy with Ashly. They are always late few minutes to set up the breakfast. The rooms with connecting door are NOT quiet.
Stayed 2 nights in Mar 2024
Response from Brian on 16 Mar 2024
Dear Elmira,I would like to first apologize for any inconvenience you faced during your recent visit. I’m very disappointed to hear about your experience on your recent stay. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. In closing Elmira, I would like to thank you once again for your feedback and we hope to have an opportunity to welcome you back in the future.

10/10 Excellent

Stephanie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Hotel Los Gatos and found the room and grounds to be lovely. It is a perfect size hotel, cozy and quaint. Housekeeping and cleanliness is outstanding. We loved the high ceilings and balcony.
Stayed 2 nights in Mar 2024
Response from Brian on 16 Mar 2024
Dear Stephanie,Thank you for taking the time to share your feedback and for appreciating our front desk staff. It’s also great to hear that the cleanliness of your guest room and the hotel grounds meets your expectation. Once again we appreciate the feedback and we hope to serve you again whenever our travels bring you back to Los Gatos.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Kinda old, but nice. Honestly I completely recommend this hotel, I had surgery at Stanford and the only thing I could have after 12:00 was coffee or tea, their coffee machine is junk and didn’t work. Hotel should upgrade to newer Nespresso coffee machine.
Stayed 1 night in Feb 2024
Response from Brian on 16 Mar 2024
Dear Steve,I would like to sincerely thank you for taking the time to share your feedback with us regarding the coffee machines in the lobby. Rest assured this feedback will be shared with the appropriate department to ensure a better guest stay experience in the future.

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and cozy
Stayed 1 night in Mar 2024
Response from Brian on 11 Mar 2024
Dear Maria,I am pleased to read that you enjoyed your stay and we look forward to the next time your travels take you to Los Gatos.

10/10 Excellent

Peg

Stayed 1 night in Mar 2024
Response from Brian on 30 Mar 2024
Dear Peg, Thank you for the valuable feedback. We look forward to your next stay with us.

8/10 Good

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brian on 30 Mar 2024
Dear Richard, Thank you for the valuable feedback. We look forward to your next stay with us.

8/10 Good

Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facility. The included breakfast was all gone by 8:15
Stayed 2 nights in Mar 2024
Response from Brian on 5 Mar 2024
Dear Travis,Thank you for the feedback in regards to the breakfast offering. We will ensure this feedback gets to the appropriate party to help create a better guest experience in the future.

8/10 Good

FABIOLA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay,
Stayed 1 night in Feb 2024
Response from Brian on 1 Mar 2024
Dear FABIOLA,I am pleased to read that you enjoyed your stay and we look forward to the next time your travels take you to Los Gatos.

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brian on 28 Feb 2024
Dear Kenny, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 Excellent

Gary, Santa Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and Alicia at Deo Deka Restaurant was amazing!
Stayed 1 night in Feb 2024
Response from Brian on 28 Feb 2024
Dear Gary,Firstly, I would like to apologize for the delayed response. I am pleased to read that you enjoyed your stay as well as your experience at Dio Deka. We look forward to the next time your travels take you to Los Gatos.

10/10 Excellent

Rafael, San Mateo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visit quite often. It’s one of our favorites. Top notch!
Stayed 2 nights in Feb 2024
Response from Brian on 22 Feb 2024
Dear Rafael,I am pleased to read that you enjoyed your stay and we look forward to the next time your travels take you to Los Gatos.

10/10 Excellent

fernando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and definitely a 9.5
Stayed 1 night in Feb 2024
Response from Brian on 22 Feb 2024
Dear Fernando, Thank you for the valuable feedback. We look forward to your next stay with us.

4/10 Poor

Sheri

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Brian on 20 Feb 2024
Dear Sheri, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 Excellent

Randy

Travelled with family
Liked: Property conditions & facilities
Very clean and quiet nice place to stay close to everything.
Stayed 2 nights in Feb 2024
Response from Brian on 17 Feb 2024
Dear Randy,I am pleased to read that you enjoyed your stay, and we look forward to the next time your travels take you to Los Gatos.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 1 night in Feb 2024
Response from Brian on 17 Feb 2024
Dear Thomas,Thank you for being a such a valued customer and we hope to serve you again whenever your travels bring you back to Los Gatos.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Brian on 15 Feb 2024
Dear Robert, Thank you for the valuable feedback. We look forward to your next stay with us.

8/10 Good

Richard

Decent
Stayed 1 night in Feb 2024
Response from Brian on 14 Feb 2024
Dear Richard, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 Excellent

JM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Nice room.
Stayed 1 night in Feb 2024
Response from Brian on 8 Feb 2024
Dear JM,I am pleased to read that you enjoyed your stay, and we look forward to the next time your travels take you to Los Gatos.

2/10 Terrible

Manuela

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor hospitality, very old rooms and non functioning doors etc we ended up leaving and didn’t stay the night because of the poor service and lack of hospitality.
Stayed 1 night in Feb 2024
Response from Brian on 9 Feb 2024
Dear Manuela,Firstly, I would like to apologize for the delayed response. I’m very disappointed to hear about your experience on your recent stay. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please rest assured that your comments have been shared with the appropriate teams in an effort to improve our service and to prevent this issue going forward.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brian on 1 Feb 2024
Dear Jason, Thank you for the valuable feedback. We look forward to your next stay with us.

2/10 Terrible

Yun zhe

Stayed 2 nights in Jan 2024
Response from Brian on 1 Feb 2024
Dear Yun zhe, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 Excellent

Lauri

Stayed 1 night in Jan 2024
Response from Brian on 20 Mar 2024
Dear Lauri, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 Excellent

Jake

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Los Gatos
The property was beautiful just like the town. I loved my room. My favorite part was the double sided fireplace. I will definitely be back.
Stayed 1 night in Jan 2024
Response from Brian on 1 Feb 2024
Dear Jake,Firstly, I would like to apologize for the delayed response. Secondly, thank you for taking your time to share your valuable feedback with us and we are happy to hear that you enjoyed your stay with us. Once again, we appreciate the feedback and we hope to serve you again whenever your travels bring you back to Los Gatos.