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Reviews of Four Points by Sheraton Los Angeles

3.5 out of 5
Four Points by Sheraton Los Angeles
Colo Colo 565, Los Angeles, Biobio

Reviews

8.4

Very good

Rating 10 - Excellent. 81 out of 183 reviews" "
Rating 8 - Good. 66 out of 183 reviews" "
Rating 6 - Okay. 21 out of 183 reviews" "
Rating 4 - Poor. 10 out of 183 reviews" "
Rating 2 - Terrible. 5 out of 183 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge, Santiago

Great staff, very nice hotel. Location is not the best.
Stayed 1 night in Feb 2024
Response from Hotel Four Points by Sheraton on 5 Feb 2024
Dear Mr. Jorge On behalf of our team we thank you to let us know your experience at our hotelWe hope you can visit us again soonKind RegardsMario Sotillo VizcarraGeneral Manager

10/10 Excellent

CESAR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night. Staff were really nice and helpful. Just next to the only shopping mall in town. Neighborhood was ok, but not much to do or see around
Stayed 1 night in Jan 2024
Response from Hotel Four Points by Sheraton on 5 Feb 2024
Dear Mr. CesarOn behalf of our team we thank you to let us know your experience at our hotelWe hope you can visit us again soonKind RegardsMario Sotillo VizcarraGeneral Manager

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Good restaurant
Stayed 1 night in Jan 2024
Response from Hotel Four Points by Sheraton on 5 Feb 2024
Dear Mrs. Tania On behalf of our team we thank you to let us know your experience at our hotelWe hope you can visit us again soonKind RegardsMario Sotillo VizcarraGeneral Manager

10/10 Excellent

ROBERT, BRAMBLETON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good.
Stayed 1 night in Nov 2023
Response from Hotel Four Points on 8 Nov 2023
Dear Mr Robert On behalf of our team we appreciate for you taking the time to let us know your experienceWe hope you can visit us again soonKind Regards,Mario Sotillo VizcarraGeneral Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Hotel Four Points by Sheraton Los Ángeles on 10 Feb 2023
Estimado Mark:Agradecemos haber entregado su experiencia en esta opinión de su estadía.Lo dejamos invitado a una pronta visita.Cordialmente,Mario Sotillo VizcarraGerente General

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay on our father/daughter road trip visiting the town he was raised in. We were greeted with wonderful fresh raspberry juice when we arrived. They even served my cousins that came to town with us For the day. The restaurant had a nice atmosphere with delicious food. Some trouble with the elevators. They may be too small for this hotel. Only one was working so we waited very long to get to where we wanted to go.
Stayed 2 nights in Feb 2020
Response from Hotel Four Points by Sheraton Los Ángeles. on 10 Feb 2020
Dear Guest Greetings from our hotel staff We appreciate for you taking the time to give us your opinion We hope you can visit us again soon Kind Regards Mario Sotillo Vizcarra General Manager

8/10 Good

chris, Santiago, CHile

Travelled with family
Liked: Cleanliness, staff & service
No pool Location and staff.............................................
Stayed 2 nights in Jan 2020
Response from Hotel Four Points by Sheraton Los Ángeles on 14 Jan 2020
Dear Mr. Chris We apologize for the inconvenience about the pool. It will be working this weekend Kind Regards Mario Sotillo Vizcarra General Manager

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019
Response from Hotel Four Points by Sheraton Los Angeles. on 12 Jul 2019
Estimado Huésped: Agradecemos su disponibilidad al entregarnos parte de su experiencia y evaluación. Lamentamos no haber podido cumplir con sus expectativas. Lo dejamos invitado a una pronta visita y poder cumplir ante sus requerimientos. Cordialmente, Mario Sotillo Vizcarra Gerente General

8/10 Good

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is nice, breakfast kind of simple but sufficient.
Stayed 1 night in Oct 2018
Response from Hotel Four Points by Sheraton Los Ángeles. on 6 Nov 2018
Dear Mr. Guillermo Greetings from our hotel staff We will review your comments about our breakfast We hope you can visit us again soon Kind Regards Mario Sotillo Vizcarra General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely best hotel in town.
We parked our car in a nice parking area for cars up to 2.30m. The nice staff welcomed us with a drink and introduced us to the hotel. The view from the top floors is amazing. And their gym is just perfect. Never saw a hotel with such a big gym. Really nice hotel! Definitely!
Stayed 1 night in Aug 2018
Response from Hotel Four Points by Sheraton Los Ángeles. on 18 Sept 2018
Dear Guest: Greetings from our hotel staff We appreciate for you taking the time to answer our survey We hope you can visit us again soon Kind Regards Mario Sotillo Vizcarra General Manager

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Central Location.
Good location, the hotel have a shopping mall and a casino next to it. There is a lot of nights activities around it.
Stayed 1 night in Aug 2018
Response from Hotel Four Points by Sheraton Los Ángeles. on 18 Sept 2018
Dear Mr. Angel Greetings from our hotel staff We appreciate for you taking the time to answer our survey We hope you can visit us again soon Kind Regards Mario Sotillo Vizcarra General Manager

8/10 Good

Lee

Liked: Staff & service, room comfort
Hotel stay.
English speaking people at the front desk. They try very hard to be helpful. The food at the hotel is average at best. Rooms are going down hill a little. At least they are clean.
Stayed 1 night in Jun 2018
Response from Hotel Four Points by Sheraton Los Ángeles. on 27 Jun 2018
Mr Lee Thank you for your response. We will be working to make the service better and memorable. Sincerely, Best regards, Mario Sotillo Vizcarra General Manager

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Wifi didn't work for a day and hot water was not working in my room. They to fix it last night and it got warmer but no follow-up or resolution. Let's see if they do anything when I check out tomorrow morning.
Stayed 2 nights in May 2018
Response from Hotel Four Points by Sheraton Los Ángeles. on 31 May 2018
Dear Guest We appreciate for you taking the time to let us know your request We reviewed the situation in depth, both temperature and water pressure, but no difference was found among the rooms, being accordingly to what is established. We appreciate your understanding Kind Regards Mario Sotillo Vizcarra General Manager

4/10 Poor

Jose

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not to nice
Small hard beds, hard pillows, not prepared to receive many people, breakfast was a mess
Stayed 1 night in Sep 2017
Response from Mario Sotillo on 30 Sept 2017
Dear Mr. José Greetings from our hotel staff We apologize for the inconveniences during breakfast, we will reinforce with the área responsables, besides working with our furniture We hope you can visit us again soon Kind Regards Mario Sotillo Vizcarra General Manager

8/10 Good

Alejandro

Liked: Staff & service, property conditions & facilities, room comfort
Ok
We stopped there to spend the night on our road trip to the south of Chile. Very good option, probably the best in the area. Was a little dissapointed with the indoor pool, which lacked maintenance and cleaning
Stayed 1 night in Sep 2017
Dear Mr. Alejandro Greetings from our hotel staff We apologize that you could not use the pools We are working with the mainenance company We hope you can visit us again soon Kind Regards Mario Sotillo Vizcarra General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Staff totally nice, good facilities, clean, breakfeast was delicious
Response from Hotel Four Points by Sheraton Los Ángeles on 8 Mar 2017
Dear Guest Greetings from Four Points by Sheraton Los Angeles staff. We appreciate for you taking the time answering our survey. We hope you can visit us again soon. Kind Regards Mario Sotillio Vizcarra General Manager

10/10 Excellent

Steve, Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel with nice staff that helped us with everything we needed.
Response from Hotel Four Points by Sheraton Los Ángeles on 22 Feb 2017
Dear Mr. Steve: Greetings from Four Points by Sheraton Los Angeles Staff We hope you can visit us again soon Kind Regards Mario Sotillo Vizcarra General Manager

8/10 Good

Sergio, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THREESOMES WELCOME!!
I made a reservation for 3 adults, but the hotel assigned me a room that had a king size bed only. I called to confirm I needed 2 beds but the hotel guy said the reservation was for a room with a king bed only. When I arrived they insisted, finally I had to pay for the extra bed an additional 50%, which I would have preferred to be charged when making my reservation. I also had to wait for the second bed to be carried to, and fixed at my room. Everything else was as expected or even better.
Response from Hotel Four Points by Sheraton Los Ángeles on 30 Jan 2017
Dear Mr Sergio Greetings from Four Points Los Angeles staff. We inform you that we have reviewed the situation about your phone call to avoid any future inconveniences. Kind Regards, Mario Sotillo Vizcarra General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 2 Dec 2016
Estimado/a Huésped: Reciba un cordial saludo de parte de quienes conformamos Hotel Four Points by Sheraton Los Ángeles. Agradecemos su comentario y dedicación al responder esta encuesta de servicio. Seguiremos trabajando en el perfeccionamiento de nuestros servicios. Esperamos una pronta visita de su parte. Cordialmente, Mario Sotillo Vizcarra. Gerente General .

6/10 Okay

Diana, Bermuda

Perfectly adequate, but nothing special.
Response from Gerente General on 2 Jan 2017
Dear Mrs. Diana Greetings from Four Points by Sheraton Los Angeles, we appreciate your comments and for taking the time to answer our service survey. We will work to improve the signal at entrance, and to reinforce front desk shifts. We hope you can visit us again soon. kind regards Mario Sotillo Vizcarra General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with Great service
We were very impressed with the service mentality and anxious they were to be helpful.
Dear Guest: Greetings from Four Points by Sheraton Los Angeles staff, we appreciate for you taking the time in answering our survey. We are glad your accomodation with us was of your complete satisfaction. We hope to have you again visiting us soon kind regards Mario Sotillo Vizcarra General Manager

4/10 Poor

David, Reading

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in challenge
Lack of signage to enable you to get to the 3rd floor Check in. Slow Check-in Receptionist lacked english -bit of a suprise as it's an american chain hotel Noisy Bar area Breakfast served in a meeting room
Response from General Manager on 18 Dec 2016
Dear Mr. David Greetings from Four Points by Sheraton Los Angeles staff. We appreciate your comments about the signage , which we will work on We hope you can visit us again soon Kind regards Mario Sotillo Vizcarra General Manager

8/10 Good

Lawrence, Cincinnati, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in Los Angeles...Chile
Hotel was nice. Restaurant was okay, but we were surprised by some of the menu outages.

6/10 Okay

Verified traveller

Nice hotel next to the mall
It was good but they couldn't find my reservation, that took time. The matres are very hard.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Bad smell in the room. Bad quality sheets. Small and crowded breakfast area.

10/10 Excellent

David, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise find
Very pleased to find this hotel in heart of Los Angeles. The staff were very helpful And spoke good English. The room was well appointed and clean, the breakfast was good and the location was great for access to shopping and restaurants. Was a little apprehensive driving into town but the hotel made for a nice surprise.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Reasonable hotel, terrible parking, good restaurant, dirty carpets

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Best Bacon in Chile
Great hotel, amazing buffet in the morning!

4/10 Poor

mr d, Margate uk

Liked: Cleanliness, staff & service, room comfort
Good modern hotel but with issues
This should be rated four star as it has good rooms with full size bathtub, efficient AC, fab restaurant and great brekky plus easy safe parking BUT in the two rooms we used the room door did not shut securely, even after slamming it shut, we discovered this on returning after a couple of minutes to pick up a forgotten item. Plus the two main lifts have room card security which prevents upper floor access - however the service lift (which is available from the car park to upper floors does not! Finally to my great annoyance I was charged OVER TEN US DOLLARS FOR RECEIVING (not making) an overseas call which I queried on check out but was assured was correct. Apart from these items we enjoyed our stay and found the staff helpful, efficient and friendly
Response from Pablo Benavides Pinuer on 11 Apr 2015
Kindest regards from those who satisfied Hotel Four Points By Sheraton Los Angeles, his opinion motivates us to continue working and thus provide excellent service to our guests. We have taken your feedback to improve our quality of service and infrastructure. The same people who have been referred for prompt evaluation, we regret that this has been an impediment to optimal rest, our sincere apologies for the inconvenience caused during your stay and we are looking forward to your next visit to our city.

6/10 Okay

Marce, San José, Costa Rica

Liked: Room comfort
On the way from Santiago
I just stayed overnight coming from Argentina to Santiago. The hotel is modern and the rooms are confortable but a bit run down, needs attention ( doors, carpet) Check out was very slow, just one person helping and there was a party of 12 chinese before me, had to wait a lot

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good business hotel
It seems that there's no other hotel we can stay in the city.

8/10 Good

Paulo, Holland

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It doesn't deserve the name "Sheraton"
Upon arrival some discussion because my name was not on their check-in list, even though the room had been booked months in advance. The reception desk refused to accept and forward 2 accordingly stamped postcards, saying that I had to go to the post office! The fridge in the room was locked (they're probably afraid that guests will steal drinks). At the restaurant I had the worst fetuccini of my life: overcooked, cut into small pieces and a worthless sauce that had hardly any taste. Poor wifi connection and PCs at the reception overprotected with passwords that only few of the staff know. The location is central. Bad price/quality ratio.

10/10 Excellent

David, Santiago Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Close to the Mall but noisy Street at night
Good but too short. Just there for one night. Was so nice would have liked to stay there longer, and enjoy the activities in the town. Is close to everything downtown and overlooks the entire city. Good view and nice, clean ambience.

8/10 Good

jzieve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better experience in the Tower
I posted a review for the Sheraton a couple of weeks ago complaining about the noise caused by repairs during the night. This time they upgraded me to the Tower, which is way better than the regular Sheraton. Of course I was being spoiled after the bad experience I had last time, but in any case it is good to see they considered my feedback.

10/10 Excellent

Gman16, Santiago Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Southern Chile stay
Really enjoyed the hotel, very fast service, cleanly rooms and the location is perfect. Convience of a casino downstairs, I would definately return

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good downtown location
This property is in a great location for stays in the heart of Los Angeles. The hotel restaurant features an excellent wine list and great menu options.

10/10 Excellent

Adilson, Curitiba, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Los Angeles
Nice hotel, fair rate, clean, comfortable rooms, nice staff

10/10 Excellent

Eric

Stayed 1 night in Sep 2023
Response from Hotel Four Points by Sheraton Los Ángeles on 25 Sept 2023
Dear Mr. SchomburgkWe appreciate your preference and for taking the time to answer our surveyWe hope you can visit us again soonKind Regards Mario Sotillo VizcarraGeneral Manager

10/10 Excellent

Eunhee

Stayed 1 night in Sep 2023
Response from Hotel Four Points by Sheraton Los Ángeles on 25 Sept 2023
Dear Mrs. EungeekimWe appreciate your preference and for taking the time to answer our surveyWe hope you can visit us again soonKind Regards Mario Sotillo VizcarraGeneral Manager

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Hotel Four Points by Sheraton Los Ángeles on 31 Jul 2023
Estimado Antonio:Es un gran agrado contar con vuestra evaluación de nuestros servicios y saber que hemos podido cumplir con tus expectativas. Te dejamos invitado a una pronta visita.Cordialmente, Mario Sotillo VizcarraGerente General

8/10 Good

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen hotel, sin embargo debiesen prevenir que no tienen gimnasio habilitado
Stayed 1 night in Jul 2023
Response from Hotel Four Points by Sheraton Los Ángeles on 22 Jul 2023
Don Omar:Agradecemos su tiempo al entregarnos parte de su experiencia. Informamos que nos encontramos en un proceso de renovación de nuestras instalaciones, lo cual contempla al gimnasio. Lo dejamos invitado a una pronta visita.Cordialmente, Mario Sotillo VizcarraGerente General

10/10 Excellent

Gonzalo

Stayed 1 night in Apr 2023
Response from Hotel Four Points by Sheraton Los Ángeles on 25 Apr 2023
Estimado Gonzalo:Agradecemos haber entregado su evaluación de nuestros servicios. Lo dejamos invitado a nuevas experiencias.Cordialmente,Mario Sotillo VizcarraGerente General

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Hotel Four Points by Sheraton Los Ángeles on 14 Mar 2023
Estimada Paula:Es un agrado contar con su evaluación de los servicios entregados. La dejamos invitada a una pronta visita.Cordialmente,Mario Sotillo VizcarraGerente General

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Hotel Four Points by Sheraton Los Ángeles on 21 Feb 2023
Don Carlos:Agradecemos haber entregado su evaluación respecto a su estadía.Lo dejamos invitado a una pronta visita.Cordialmente, Mario Sotillo VizcarraGerente General

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Hotel Four Points by Sheraton Los Ángeles on 30 Jan 2023
Estimado Juan Pablo:Agradecemos haber entregado su evaluación de nuestros servicio y satisfacción. Esperamos contar con su pronta visita.Cordialmente, Mario Sotillo VizcarraGerente General

2/10 Terrible

Octavio Alexandro

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mal servicio
Un asco de atención. Poco amable, sin solución, mala higiene en los cuartos. Tapiz roto, un enredo de cables en una esquina. Mal desayuno, desorganizado y poco pulcro. Meseros indolentes al desayuno. Lo unico genial fue la exquisita cena del restaurante. Nada mas
Botellas de agua de origen desconocido, reutilizadas y con tapas mordidas. Un asco.
Stayed 1 night in Jan 2023
Response from Hotel Four Points by Sheraton Los Ángeles on 17 Jan 2023
Estimado Sr. Alexandro:Agradecemos disponibilidad al entregarnos su experiencia y lamentamos los inconveniente que lo afectaron.Informamos que nos encontramos en un proceso de renovación de todas nuestras áreas, esperando tenerlo terminado en un mediano plazo.Cordialmente, Mario Sotillo VizcarraGerente General

8/10 Good

Bernardo

Liked: Cleanliness, staff & service
Tenía expectativas mas altas
La habitación tenía algunos daños en el papel mural (roturas y suciedad) y el baño mostraba daños en los soportes de la barra de la cortina de la ducha
Stayed 1 night in Aug 2022
Response from Hotel Four Points by Sheraton Los Ángeles on 29 Aug 2022
Estimado Bernardo:Agradecemos haber entregado su opinión y lamentamos la situación respecto en nuestra habitación. Hemos revisado las opciones para mejorar lo mencionado. Cordialmente,Mario Sotillo VizcarraGerente General

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

4/10 Poor

Eduardo

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Una mala experiencia
Mi reserva no estaba al momento del chek in , no había calefacción en recepción ( había mucho frío), las camas de muy mala calidad al igual que las almohadas. La relación precio calidad muy mala
Stayed 1 night in Jul 2022
Response from Hotel Four Points by Sheraton Los Ángeles on 22 Jul 2022
Estimado Eduardo: Agradecemos haber entregado su opinión y lamentamos los los inconvenientes en su estadía. Seguiremos trabajando en el perfeccionamiento de nuestras áreas de servicio. Cordialmente, Mario Sotillo Vizcarra Gerente General