Executive Room | Desk, iron/ironing board, free WiFi, bed sheets
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Reviews of Ritz Heritage

3 out of 5
Ritz Heritage
2 Old Mumbai - Pune Hwy, Lonavala, MH

Reviews

7.8

Good

Rating 10 - Excellent. 2 out of 6 reviews" "
Rating 8 - Good. 2 out of 6 reviews" "
Rating 6 - Okay. 1 out of 6 reviews" "
Rating 4 - Poor. 1 out of 6 reviews" "
Rating 2 - Terrible. 0 out of 6 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Manish

Travelled with family
Disliked: Amenities
I think the positive reviews are paid ones. They converted an old bungalow into a hotel. It was right besides train crossing and every now and then you could hear the noise of trains. Some basic facilities like intercom was missing. Although the rooms were clean and tidy, the bedsheet was not so clean. A basic thing like shampoo and bodywash were not provided. Last but not the least, when i wanted to make a card payment, they did not have card swiping machine. Nothing great about the food.
Stayed 1 night in Apr 2024

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff and delicious food from their restaurant. The rooms look nothing like the pictures on Hotels.com.
Stayed 2 nights in Nov 2023
Response from zubair momin on 27 Dec 2023
Greetings from Ritz Heritage, We are pleased to receive your review., We are glad that you enjoyed superlative service from our staff members and your generous comments have been shared with them. We thank you for choosing to stay with us. Looking forward for your next visit. Thank you

6/10 Okay

Chetan

Liked: Cleanliness, staff & service
Overall a fun experience with good host
Good stay with good host. The location is on the railway track that makes it bit noisy at times. Internet quality was Ok. Also, One should mention that the property is on khandala rd and not actually in khandala. It’s misguiding.
Stayed 4 nights in Jan 2022
Response from Shehzad Shaikh on 26 Apr 2023
Dear Guest, Greetings from Ritz Heritage, We are pleased to receive your review. our location makes it very convenient for our guests and we are glad that it added value to your stay. It feels good to realize that we served you well on your visit and we have accumulated your patronage and support for all the right reasons. We are happy to peruse your positive comments on our warm hospitality and personalized services. Looking forward to serve you again. Thank you.

10/10 Excellent

DINESH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VALUE FOR MONEY
It was an amazing stay with very cooperative hotel staff. Ambience was awesome. Food was good. VALUE FOR MONEY
Stayed 2 nights in Nov 2021
Response from Shehzad Shaikh on 26 Apr 2023
Dear Guest, Greetings from Ritz Heritage, We are pleased to receive your review. our location makes it very convenient for our guests and we are glad that it added value to your stay. It feels good to realize that we served you well on your visit and we have accumulated your patronage and support for all the right reasons. We are happy to peruse your positive comments on our warm hospitality and personalized services. Looking forward to serve you again. Thank you.

10/10 Excellent

MUKESH

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stay was comfortable. Property locality is free from Noise and Traffic. Peaceful and pleasant location. Near to all picnic spot in Khandala and Lonavala. Food was good. Staff is also good. Overall pleasant welcome .
Stayed 2 nights in Oct 2021
Response from Shehzad Shaikh on 26 Apr 2023
Dear Guest, Greetings from Ritz Heritage, We are pleased to receive your review. our location makes it very convenient for our guests and we are glad that it added value to your stay. It feels good to realize that we served you well on your visit and we have accumulated your patronage and support for all the right reasons. We are happy to peruse your positive comments on our warm hospitality and personalized services. Looking forward to serve you again. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good budget stay
Decent place right by the train tracks
Stayed 1 night in Aug 2021
Response from Shehzad Shaikh on 26 Apr 2023
Dear Guest, Greetings from Ritz heritage, We are pleased to receive your review. our location makes it very convenient for our guests and we are glad that it added value to your stay. It feels good to realize that we served you well on your visit and we have accumulated your patronage and support for all the right reasons. We are happy to peruse your positive comments on our warm hospitality and personalized services. Looking forward to serve you again. Thank you.