Basic Shared Dormitory | Blackout curtains, soundproofing
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Reviews of Aureole Mrida

3 out of 5
Aureole Mrida
Plot #28, Opposite Shree Narayani Dham, 199, Tungarli Rd., Lonavala, Maharashtra

Reviews

4.0
Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 0 out of 3 reviews" "
Rating 6 - Okay. 1 out of 3 reviews" "
Rating 4 - Poor. 1 out of 3 reviews" "
Rating 2 - Terrible. 1 out of 3 reviews" "

7.0/10

Cleanliness

4.8/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Alok Kumar

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Aureole Mrida on 10 Jan 2024
Dear Mr Alok,Namaste!We apologize for the inconvenience caused to you and regret not meeting your expectations. We would like to know in detail about your stay and hope to see you soon again.Best Regards,Management - Aureole Mrida

4/10 Poor

Ravish

Travelled with family
Disliked: Staff & service
Lift was not working Room was smelling coz os seepage
Stayed 2 nights in Sep 2022
Response from Aureole Mrida on 17 Jun 2023
Dear Mr.Ravish,Namaste!We apologize for the inconvenience caused to you, we regret that your experience could match your expectations, looking forward to welcoming you soon again.Warm Regards,Management-Aureole Mrida.

6/10 Okay

Richa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Minimal facilities
Decent hotel with minimum facilities. The price did not justify the facilities - the room had a foul smell from moisture. There was no wifi. The staff was good. There was no elevator to go to the 2nd floor with bags.
Stayed 1 night in Sep 2022
Response from Aureole Mrida on 17 Jun 2023
Dear Ms.Richa,Namaste!We regret to know that your experience couldn't meet your expectations and apologize for the inconvenience caused to you. We request you to treat this as a one-time incident and assure us that the same shall not be repeated again. Please note that such incidents do not represent our service standards and hence we would like to serve you again and change your experience into a positive one. Corrective measures have been put in place to ensure smooth functionality in the future. We look forward to welcoming you soon again.Warm Regards,Management -Aureole Mrida.