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Reviews of TownePlace Suites by Marriott Logan

3 out of 5
TownePlace Suites by Marriott Logan
488 South Main Street, Logan, UT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 138 out of 195 reviews" "
Rating 8 - Good. 27 out of 195 reviews" "
Rating 6 - Okay. 18 out of 195 reviews" "
Rating 4 - Poor. 9 out of 195 reviews" "
Rating 2 - Terrible. 3 out of 195 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Shawna

Stayed 1 night in May 2024

10/10 Excellent

Noelani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
was fine nothing exciting to share
Stayed 1 night in Feb 2024

8/10 Good

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Mar 2024

2/10 Terrible

Tiffany

Travelled with family and small children
Disliked: Staff & service
We were on the lower floor next to the lobby/eating area. At 2:00 a.m. everyone in our room was woken up by a group of people that were very very loud in the lobby. Loud talking, laughing and banging. We called the front desk to ask if we could switch rooms, but were told he would just ask them to be quiet. The noise continued and all of us got a terrible nights rest. There should be a noise ordinance to prevent this from happening.
Stayed 1 night in Feb 2024
Response from Assistant General Manager on 26 Feb 2024
Dear guest, thank you for taking the time to provide this feedback. We apologize for the experience that you had and assure you we do have a noise ordinance in place in order to prevent this from happening. I apologize that this was not the case for you and your family and we are passing this review along to our front desk manager and associates to make sure this was an isolated incident. Thank you again for taking the time to provide this insight, as it is through guests feedback that we are able to improve upon the experience we deliver.

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Would stay again. Great location
Stayed 1 night in Feb 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Don't expect a comfortable sleep.
The property is new and very nice but the beds might as well be cement slabs.
Stayed 1 night in Feb 2024

10/10 Excellent

coleen

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here and housekeeping go beyond making you feel welcome and anything you need they accommodate. Thank you for a job well done.
Stayed 15 nights in Jan 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Noelani

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 4 nights in Nov 2023

10/10 Excellent

Ephraim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Tim

Business traveller
Disliked: Cleanliness
Wouldn’t recommend don’t believe the ratings stars
Hotel looks new on the outside, inside has a lot of ware, the room was very dirty. There was food in the kitchen sink, old toothpaste in the bathroom sink. The room had dust everywhere. The shower floor was extremely dirty..
Stayed 1 night in Feb 2024
Response from Assistant General Manager on 5 Feb 2024
Dear guest,Thank you for taking the time to provide this feedback, as it is through guest feedback and reviews that we are able to improve upon the experience and service we deliver. I apologize for the state of the room as our standards are set higher than this. I am looking into this situation and ensure it will be an isolated incident moving forward. Thank you again for taking the time to provide this insight, it has been very helpful. Best regards,

6/10 Okay

Robert

Travelled with family
The breakfast was very minimal. Not what I would expect at the price point paid. They ran out of caffeinated coffee for the rooms all three days of our stay. Would I stay there again…not likely. The photos of the property suggest a much more isolated location, I thought that was deceptive, and was disappointed in its location and actual property size and locality. The staff was extremely helpful and kind, they did the best they could with what their management have given them to work with.
Stayed 2 nights in Feb 2024
Response from Assistant General Manager on 5 Feb 2024
Dear guest,Thank you for taking the time to provide this feedback and for the insight it has provided. It is through guest feedback and reviews that we are able to improve the experience and service we deliver. I apologize for the inconvenience of not being able to make coffee in your room. We are aware of this issue and are working promptly to solve it. We do however, offer fresh coffee all day in our lobby. You also mentioned that our location, property size, and locality was a disappointment, compared to the pictures online. Thank you for bringing this to our attention as we do not want to mislead our guests on what we have to offer. We are further investigating this matter. Thank you again for taking the time to provide this feedback.Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Response from Rhea on 18 Jan 2024
Thank you for the perfect score. We love having you here.

10/10 Excellent

taliana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Live this place!
I live staying here! Everytume i have to come to logan for work i always stay here. Love the staff, the breakfast, and the room. Never had an issue with anything. I have also come in extremely late i called to let them know so they wouldnt cancek me. Not only did they not cancle me they checked me in over the phone and had my keys ready for me when i got there.
Stayed 2 nights in Jan 2024
Response from Rhea on 18 Jan 2024
Thank you for your wonderful feedback. We hope to continue our great customer service and clean and comfortable facilities. See you when you're back in Logan.

8/10 Good

Jason

Stayed 2 nights in Jan 2024

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, but soundproofing could be better I think. Noise bled through from other rooms and from above.
Stayed 1 night in Jan 2024
Response from Rhea on 18 Jan 2024
Thank you for your valued feedback. We will look into it so our guest will have a relaxing stay.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rhea on 18 Jan 2024
We appreciate your perfect score and we hope to see you next time. Thank you.

8/10 Good

Neftaly F

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice.
Stayed 1 night in Dec 2023
Response from Rhea on 28 Dec 2023
Thank you for your feedback. I am glad you had a nice stay.

6/10 Okay

David

Travelled with family
Stayed 1 night in Nov 2023
Response from Rhea on 28 Dec 2023
Hi David,Thank you for your feedback. Hope to see you next time you're in Logan, UT

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rhea on 28 Dec 2023
Hi Pam,Thank you for the perfect score. Im glad you enjoy your stay.

10/10 Excellent

dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Rhea on 18 Jan 2024
Thank you for your high score. We really appreciate you taking the time. Best regards,

8/10 Good

Noelapoomaikalani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Rhea on 18 Jan 2024
Thank you so much for the feedback. I hope you had a great stay.

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay while enjoying Thanksgiving with our Family.
Stayed 1 night in Nov 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the best hotel in town.
Room was better than i expected. It had everything i needed to make my stay comfortable. Dishes, pots, cooking utensils, stove top, toaster, etc.. Closet was very spacious with plenty of racks to organize a long stay.. Bathroom was huge. Loved it..
Stayed 4 nights in Oct 2023
Response from Rhea on 29 Dec 2023
Thank you very much for your wonderful review. It really made our day. We hope to see you next time.

10/10 Excellent

ROBERT R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful suite.
Our suite included a bedroom, separate living room, bathroom and kitchen complete with a dishwasher. This was a fantastic pet friendly first floor room. The hot tub and pool were crystal clear. The hotel was clean and nicely maintained. Logan is a very nice, comfortable and picturesque town.
Stayed 1 night in Oct 2023
Response from Rhea on 29 Dec 2023
Hi Robert,We really appreciate your feedback with pictures. This help wil

4/10 Poor

Cindy

Travelled with family
Disliked: Staff & service
Services not rendered
No restaurant on site as was advertised. They exclaimed it was a tossed the street. No maid service even though we requested it.
Stayed 3 nights in Oct 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Logan
Excellent place to stay long or short term. Service was great and staff were also great. Wonderful place to stay for our anniversary.
Stayed 1 night in Oct 2023

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful town and the location is close to all the downtown areas.
Stayed 1 night in Oct 2023

10/10 Excellent

Jacki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here! It was odd that management pulled the front desk staff away for a meeting and there wasn’t anyone available to check me in when I came in but other then that, the staff members were all very kind and everything was great.
Stayed 1 night in Sep 2023

10/10 Excellent

Colin

Stayed 1 night in Sep 2023

6/10 Okay

Kristen

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Sep 2023

2/10 Terrible

Paula

Travelled with family, Travelled with group
Disliked: Amenities
The place Smelled awful & pet hair everywhere. I had booked four rooms for two nights for my sons wedding party. The night before the wedding my son checked in, the first room he tried smelled so bad, like poop and urine. he asked for another room. The second room he laid down on the bed, and his eyes started to swell, and started to have a hard time breathing.(night before his wedding) -He called the front desk asked if pets were allowed in this room, and they said yes. There was also pet hair on his clothes. I had to scramble to find another hotel last minute for the bride to be, myself, groom, and other family members. not like planning a wedding is stressful enough awful experience. In top of all of this, they said they wouldn’t charge my card. I still have a $700 charge on my card! I don’t write reviews. However this is experience was so Poor, I felt I needed to share.
Stayed 2 nights in Sep 2023

10/10 Excellent

Troy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice we had a great stay and the staff was very accommodating.
Stayed 1 night in Sep 2023

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful local people who take true old fashioned care of you
Stayed 1 night in Sep 2023

10/10 Excellent

taliana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Beautiful hotel!
Very nice hotel. The small kitchen features were much appreciated. The only issue we had was with the coffee maker. The coffee packets caused the water to overflow.
Stayed 1 night in Aug 2023

10/10 Excellent

Joohee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
이 호텔에 총 3일 머물렀습니다. 깨끗한 시설에 세탁기도 좋고 실내수영장이 깨끗합니다. 객실에 부엌은 음식을 해먹기에 부족함이없었고 냉장고가 커서 좋았습니다. 층마다 아이스머신이 있고 직원들도 친절합니다. 옷을 거는 곳도 많아서 훌륭합니다. 아쉬운점은 소파베드의 매트리스가 허리를 잘 받치지못한다는것입니다. 조식도 훌륭합니다.
Stayed 1 night in Aug 2023

8/10 Good

Amber

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was new and clean. The beds were super comfy. We loved the pool and hot tub. The breakfast was just ok, nothing too special. The waffles were good. I would stay here again.
Stayed 1 night in Jul 2023

4/10 Poor

Pilaiwan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Really small room for the king size bed. I didn’t get the type of room which I have booked.
Stayed 2 nights in Jul 2023

10/10 Excellent

Kevin H

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

LBrent

Stayed 2 nights in Jul 2023

6/10 Okay

David

Stayed 1 night in Jul 2023

6/10 Okay

Blake

Travelled with partner
Noisy area . Was not as clean as it should have been
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Thomas

Stayed 2 nights in Jul 2023