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Reviews of Imperial Hotel

4 out of 5
Imperial Hotel
Vaughan Street, The Promenade, Llandudno, Wales

Reviews

9.0

Wonderful

Rating 10 - Excellent. 426 out of 705 reviews" "
Rating 8 - Good. 221 out of 705 reviews" "
Rating 6 - Okay. 41 out of 705 reviews" "
Rating 4 - Poor. 12 out of 705 reviews" "
Rating 2 - Terrible. 5 out of 705 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Emyr

Another pleasant stay
Stayed 1 night in May 2024

10/10 Excellent

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had an amazing experience staying in this hotel, super clean, facilities were amazing and location even better.
Stayed 1 night in May 2024

10/10 Excellent

helen

Lovely staff and stay
Stayed 1 night in May 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt comfortable, well looked after. Enjoyed my visit!
Stayed 1 night in May 2024

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Imperial was a lovely experience. It is a clean, friendly and convenient hotel. All the staff are superb and could not have been better. The menu is a little limited, but otherwise it is really good.
Stayed 2 nights in Apr 2024

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Large well equipped room- warm- very pleasant public rooms- good breakfast- quiet- good location- one of the best hotels we have stayed at in terms of comfort Wifi not strong in room Parking an issue Guests can't use changing rooms for pool and leisure facilities. Thus they are set up for public humiliation by having to walk through the hotel to the pool in tiny, revealing robes which the hotel admits have shrunk because of too hot washing. The hotel must either buy new robes or let guests use the changing rooms
Stayed 3 nights in Apr 2024

8/10 Good

john

Travelled with partner
Liked: Amenities
Warm friendly welcome. All staff extremely pleasant and helpfu
Stayed 1 night in Apr 2024

10/10 Excellent

Angela

Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hotel staff were friendly and very helpful, I asked if I could have a fridge in the room and when I returned to the room the fridge was there, no fuss just great service. The room we stayed in was the largest I’ve ever had in a hotel, and everything was clean and well looked after. Breakfast was great, I couldn’t find a fault with The Imperial, we will definitely be returning.
Stayed 3 nights in Mar 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like every thing about the place, good job keep it up 👌👌
Stayed 3 nights in Apr 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Excellent facilities. Lovely view.
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is always a great place to stay in Llandudno. Excellent location, excellent staff and food. They really look after you here. This time my wife and I travelled there on my motorcycle.. when we arrived the car park was full however the reception and management allowed me to park it in the staff bay. It’s those little things that make us go back time after time. Thanks as always, and see you in a couple of weeks.👍👍
Stayed 1 night in Mar 2024

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very friendly and helpful staff on reception desk and in dining room. Good food Convenient position to town centre. Will stay again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fantastic, really homely feel, needs a bit of updating but not offensive at all. Staff were superb and double room was everything you would expect, comfortable, warm, and clean with good views being on the 5th floor.
Stayed 1 night in Mar 2024

10/10 Excellent

Edward, Leyland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Darren

Stayed 1 night in Mar 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Sea front property. Lovely stay
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Reception very helpful
Stayed 1 night in Mar 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service from the friendly staff. Comfortable, clean rooms and lovely communal areas. Great views across the bay and parking was easy.
Stayed 2 nights in Mar 2024

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal Location for the theatre.
Stayed 1 night in Feb 2024

6/10 Okay

Carolyn

Stayed 1 night in Mar 2024

10/10 Excellent

Barry

Stayed 2 nights in Feb 2024

6/10 Okay

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service
The room was large, nice bathroom but cold on arrival. We later found out there was a switch in the bedroom to turn the towel rail on. Draughty windows. Dated decor in the bedrooms but the bed was comfy. We wanted a lesuire break but were disappointed by the pool and facilities. If you are a guest, you cant use the changing rooms by the pool. You are expected to go down in a small lift, through the gym area and back passage to the pool. In a robe very small barely covered you. The jaccuzi was full of sand and over it electric wiring a rotted 8 x 4 wooden beam. H&S issue! Breakfast reasonable, We didnt eat dinner in the hotel, as not to our taste. Dessert £10. Over priced hotel, definately not a 4 star.
Stayed 1 night in Feb 2024

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved everything about this hotel , very clean , pool jacuzzi & fitness part brilliant .Staff were very attentive , friendly nothing was to much trouble they went of there way to make you feel comfortable. Food outstanding, over all had a amazing stay cant wait to return 10 stars and more !!
Stayed 1 night in Feb 2024
Response from Management on 26 Feb 2024
Hi Emily,Thank you for taking the time to leave this fantastic review, your kind words regarding the staff have been happily passed on and I hope you think of us the next time you are in the Llandudno area.Best,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Perhaps some cosmetic update would benefit this great hotel. We will always keep going back .
Stayed 1 night in Feb 2024
Response from Management on 26 Feb 2024
Hi Michael,Thank you for taking the time to leave this thoughtful review, I'm looking forward to welcoming you back on your next visit.Best,

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Lovely
Stayed 2 nights in Feb 2024
Response from Management on 26 Feb 2024
Hi Paul,Thank you for this great review,Best,

8/10 Good

Pauline

Travelled with family
Liked: Staff & service
Well situated. Staff very nice. Could do with make over. Looking a bit tired.
Stayed 1 night in Feb 2024
Response from Management on 26 Feb 2024
Hi Pauline,Thank you for this nice review,Best,

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faultless everything was a perfect stay
Stayed 3 nights in Feb 2024
Response from Management on 26 Feb 2024
Hi Barry,Thank you for this great review,Best,

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday treat
Had a great stay.staff were really nice.the view from our room was lovely
Stayed 3 nights in Feb 2024
Response from Management on 26 Feb 2024
Hello,Thank you tis lovely review, I'm glad you enjoyed your birthday with us and l look forward to welcoming you back when you return.Best,

10/10 Excellent

Joan

Stayed 2 nights in Feb 2024

8/10 Good

Jeffrey

Stayed 2 nights in Feb 2024

10/10 Excellent

KENDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
The hotel is absolutely beautifully decorated, keeping traditional features with a midern touch. The staff throughout our stay were friendly and nothing was to much trouble. The rooms were spacious and clean, the room was lovely and warm and bright. The food was also really good, we had a lovely stay and will ot hesitate to go back.
Stayed 1 night in Feb 2024
Response from Management on 26 Feb 2024
Hello,Thank you for taking the time to leave this fantastic review, I'm glad you enjoyed your stay and look forward to welcoming you back when you next return!Best,

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

W A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spot....
Very nice hotel, enjoyed the spa centre and lovely views out to sea. Friendly helpful staff.
Stayed 2 nights in Jan 2024
Response from Management on 2 Feb 2024
Hello,Thank you for leaving this lovely review, I'm glad you enjoyed your stay.Best,

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would definitely stay again warm friendly staff , good breakfast choices and evening meal would recommend
Stayed 2 nights in Jan 2024
Response from Management on 2 Feb 2024
Hi Christine,Thank you for this great review, I'm glad you enjoyed your stay.Best,

10/10 Excellent

Patricia

Stayed 1 night in Jan 2024

10/10 Excellent

Michael, Godalming

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely art deco feel. Staff excellent. Room was warm and comfortable. Food and service excellent. We’ll be back
Stayed 2 nights in Jan 2024
Response from Management on 2 Feb 2024
Hi Michael,Thank you for this lovely review, I'm glad you enjoyed your stay.Best,

10/10 Excellent

miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded expectations, thought would be good, but was superb place to stay, brilliant room, amazing breakfast & really nice bar as well, all good.
Stayed 3 nights in Jan 2024
Response from Management on 20 Jan 2024
Hi Craig,Thank you for leaving this great review, I'm happy to see you enjoyed your stay.Best,

10/10 Excellent

Dorothy

Stayed 2 nights in Jan 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Imperial. The rooms are lovely and warm.
Stayed 1 night in Jan 2024
Response from Management on 20 Jan 2024
Hi Pauline,Thank you for the great review, I'm glad you enjoyed your stay.Best,

8/10 Good

wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Moving beds
Grand old dame of a hotel. I opted for a single room as the photo looked like there was a small double bed. Sadly the bed was single & of no weight at all, meaning I woke up often in the night with the bed moved about a foot from the wall; so not a comfortable night of sleep sadly. Everything else was ok.
Stayed 1 night in Jan 2024
Response from Management on 19 Jan 2024
Hello,Thank you for bringing this to our attention at check-out, this was passed onto our maintenance team to look into. I hope this didn't negatively impact your experience with us too much.Best,

8/10 Good

Barrie

Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is a lovely place to stay. It’s beautifully kept, the staff are really lovely and hospitable and the food was really, really good. The atmosphere is calm and relaxed- it was perfect for a couple of days relaxing and exploring Llandudno. There are some really good places to eat close by too.
Stayed 2 nights in Dec 2023
Response from Management on 2 Jan 2024
Hi Sarah,Thank you for this fantastic review, I'm glad you enjoyed a relaxing experience with us. I hope you think of us if you're ever to return to the area.Best,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Geraint

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Robert

Stayed 1 night in Dec 2023