Our check in was dreadful. We had booked two suites for our family of 5, and we were given these suites but they were on different floors. I asked if there was any chance of getting them on the same floor, and was told no, they only had one suite per floor. This turned out to be completely untrue, and the reception guy then just completely blanked us and didn’t offer any apology or any other help.
The rooms are old, tired. The bathroom has appalling water pressure, like trying to shower under a school drinking fountain.
The spa is a lovely LITTLE area. It is shared between 2 hotels. 4 people in the pool and it is full. You have to book, and according to the spa staff you can only come once a day or ‘we will run out of towels’
For such a large hotel, breakfast is poor.
The views from both rooms were awful with one of them overlooking an adult nightclub offering all manner of interesting services.
I could go on. I normally wouldn’t vent like this, and perhaps I would have overlooked the tired rooms and slightly dodgy breakfast if the staff had been pleasant, but there is no way that I could recommend this hotel to anyone.